I have done very similar when we saw some users sending emails to submit
tickets but they are failing due the user not exist in remedy people
profiles.
We created a generic account as Unknown User and changed the workflow to
use this profile when the users profile was not matched in people
Hi,
Broadcast View access - Public or Internal is for multitenant environment.
View access depends on company configured for People in the People form
View access play no role if environment is single tenant.
HTH
--
Regards,
Rahul Badwaik
Vyom Labs Pvt. Ltd.
BSM Solutions
For reference the defect number is SW00445945. If you do raise an issue with
support please include this.
Mark
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bade, Yogesh
Sent: 11 January 2013 07:27
To:
Just fyi please..
Misi, we are getting your support case escalated for Hotfix, thank you.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Thursday, January 10, 2013 4:02 PM
To: arslist@ARSLIST.ORG
Hi,
The configuration to auto generate tickets from the email engine was done thru
RBE. My issue is that I sent an email with 2 .xls files attached; however the
incident ticket that was generated in the system shows only 1 .xls file instead
of 2.
Is there any setting to limit the number of
I have a suggestion, don't do it :)
We did it for a customer where end users had a console where they could upload
csv files to import cis and relations into CMDB and also modify existing assets
(status, put it into inventory, stuff like that).
It had a very big impact on performances since we
With Meta-Update there is NO temporary for and NO workflow except normal
OOTB workflow (when desired).
I regularly load data of all sorts and sizes into live systems with no
performance effects.
Meta-Update will allow you to validate, load other data into memory, etc.
You can automatically
Why do people feel the need to switch to Service Now to begin with? Just
curious.
Lisa Kemes
On Thu, Jan 10, 2013 at 6:37 PM, Tauf Chowdhury taufc...@gmail.com wrote:
All,
A little birdie was chirping the other day and I heard something about
SNow having an integration or some type of
those people are called managers , and not leaders.. they are bean
counters and not leaders...
they are narcissistic about making a name for themselves, rather than be
content.. and make slow moves ...
just because you have a degree, does not mean you are smart...
Cecil Lawson: Brilliant man
Could be the ole grass is greener on the other side bit.
For the specific thing that I was talking about, it seems that SNow is
making a push to get their foot in the door by offering their service
catalog functionality sitting in top of Remedy.
Sent from my iPhone
On Jan 11, 2013, at 8:53 AM,
**
Their main argument is that SNOW was designed for the modern cloud
architectures, as opposed to AR System ITSM which had to adapt. I'm still
looking for plain numbers to see how Remedy Force and Remedy On Demand are
doing worldwide.
By the way, SNOW can be run either as SaaS or on-premise.
I
Sylvia,
Have a look at this article, it might be of some assistance. It contains the
information you've requested. I thought some others might like to see it as
well. For additional information, feel free to reach out to me directly.
A former colleague who is very knowledgeable with Remedy started working with
Service Now a few years back. The last time I heard from him, he seemed to be
pretty happy with the capabilities of Service Now. I've not tried it any
further than watching demos, but it didn't seem that great to
Tauf,
Note: Implementation of ServiceNow's Service Catalog is extremely
time-consuming as compared to SRM. It has a great interface for
demonstrations, but you might want to consider having a look at this for more
detail (see change as a requestable offering in Remedy vs. SNOW):
you mention SSO .. it is weird why they did not continue ARSSSO ... It
worked great.. I had it working with the Air Force Research Laboratory Rome
NY, It was definitely quirky to setup.. but it never failed.. It used the
CAC cards and or userid login and was TRUE SSO.. no security through
Probably also a cost savings - that seems to be more important in this
environment and can outway increases in functionality. I think a lot of
companies these days are going away from constant changes to the system
towards just set it up for me and let me go - thus reducing the need for an
IT
Patrick,
ARSSO? What's that?
If anyone is really interested in learning about the benefits of SNOW,
joining a SNOW forum and asking the question may be a good use of some
time. I know people who have nothing but good things to say about SNOW
even when given the choice of ITSM products: there are
We use the email engine extensively to create incidents (25% of total volume).
I had to look up what you meant by RBE but if you mean the formatted
field:value message to create incidents, we're on the same page. In any case,
our implementation uses the HPD:IncidentInterface_Create form to
Hi Sachin,
(To copy most of what John Sundberg wrote a day or two ago: I mention Project
Remedies' products in this post - move along if you don't like that)
(If anybody wants to know more -- call me or email me direct.)
Since only one other person responded to your request, please let me
I agree with this.
I do think it is grass is greener
Aggressive sales.
Other than that -- not really a benefit - if you ask me.
Distaste -- sometimes companies just get upset with a BMC position or
salesperson - and choose to leave because of personal grudge.
New CIO comes in -- and why
I will grant your point about the Service Catalog for SNOW being time-consuming
with the caveat that all new-to-the-user products have a learning curve (I'm
looking at you Windows 8). However, with only the SNOW online documentation,
I was able to create a basic service in 15 minutes. A
Like this person said - cost of the product itself. Sometimes a short term
vision for short term gains can lead to long term losses. Then again it
could be lack of funding itself. With the economy that is perhaps barely
recovering, I would think that is more of a reason than a lack of vision of
But sometimes it's good to differentiate between cost and investment. Not
all changes can be classified as costs. If the money is spent right, it
could well be an investment. And sure investments do not usually come in
cheap. You got to weigh the returns. Its this lack of visibility of returns
Really? What's it called?
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Friday, January 11, 2013 9:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: ServiceNow as SRM replacement?
Could be the ole grass is
I don't get that twitter and RSS integration and the need for that either. I
can understand the need for available OTB integrations to other mass
communication media such as maybe Skype or NetMeeting.
But Twitter? To tweet what exactly?
Oh I just logged into Remedy and am now at my home page, I
Couple comments:
1. The cost of SNOW implementation and 5 years of licenses was still
cheaper than our incomplete Remedy implementation (in our scenario)
I can sell you a marble - that will cost less than SNOW implementation and
5 years licenses. That is sort of a misleading thing to consider.
Joe,
I used to be confused about Twitter as wellbut look at it as just another
notification/reply loop. You receive emails from Remedy, right?people want
the ability to receive Text messages from RemedyTwitter is just another
notification methodif people want their Remedy
(More Kinetic chewy goodness -- which BTW - you would be wise in seeing a
trend on my comments.
I try to be helpful - to encourage to think differently, and then say what
we have done already in that space - to get you there faster)
If all you do is cost containment -- you go bankrupt.
You
LJ,
Agreed - should be a 5 minute add-on install to get this functionality (for
any ARS version).
-John
On Fri, Jan 11, 2013 at 12:39 PM, Longwing, LJ CTR MDA/IC
lj.longwing@mda.mil wrote:
Joe,
I used to be confused about Twitter as wellbut look at it as just
another
Or maybe folks are opting for less functionality with these types of systems -
less bells and whistles - just do whats needed to get the job done.
- Original Message -
From: Joe D'Souza
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Friday, January
I get that. But I just do not see it as a professional tool to do that. I
can understand Skype or NetMeeting or iMessage or blackberry message center,
or even Whats App or silly messaging applications like that - which are not
news feeds literally the world can see.
-Original Message-
I see some value in the Twitter integration specifically for companies that
communicate publicly with their external customers and track their tickets in
Remedy. For example, if you were a cable TV provider, you could use Remedy to
send out Tweets similar to the broadcast functionality to
Joe D'Souza scribed:
I get that. But I just do not see it as a professional tool to do that.
But it's worse than that: Twitter is banned by many corporate proxies so
whether it's Remedy On Premises or Remedy On Demand, good luck in
persuading the average corporate IT Compliance/Security
Are you saying that SNOW is separating it's Service Catalog from the rest of
its platform?
I haven't spoken to my sales guy since December, but you would think he would
have mentioned it.
What I do know is that you can point your SNOW implementation at Remedy. That
has been there the whole
James, I don't know the details. I'm gonna go find a forum or the SNOW
wiki and see if I can report back with something concrete.
Sent from my iPhone
On Jan 11, 2013, at 2:29 PM, Rackley, James james.a.rack...@uscg.mil wrote:
Are you saying that SNOW is separating it's Service Catalog from the
I recall bringing that up at the last RUG as being the stumbling block at
about over 50% of sites I worked at that would raise firewall alarms at even
something more acceptable like mail.yahoo.com or hotmail.com.
Tools like NetMeeting, WebEx, Skype etc. are not a issue at 50% of these
kind of
The reason multiple products succeed in the market place (Windows, MAC) or
(Android, iOS) is because they address a need for some number of users.
Look at the history of Project Management or Report Writing software.
Having spent a number of years in the Software Industry, the worst thing
to
I think a use case is broadcast type notifications. You setup a private
twitter where you have to approve the followers. Then they can get instant
notifications on mobile, email, web page, etc. Also it is mode
of communication that is not dependent on your network. Your network can
be
I just realized NetMeeting is a GoToMeeting product. I was trying to
figure out who was still using MS Net Meeting :)
Jason
On Fri, Jan 11, 2013 at 12:03 PM, Joe D'Souza jdso...@shyle.net wrote:
NetMeeting
___
I meant that and similar products. JoinMe is another.. those kind make more
sense than twitter as they even give you capability of remote control. Skype
allows for remote control too.. Could be quite useful for a internal IT
helpdesk for remote staff..
Joe
_
From: Action Request
All,
A little birdie was chirping the other day and I heard something about
SNow having an integration or some type of implementation scenario
where it is taking the place of SRM But still have AR and ITSM on the
fulfillment side. I'm sure it's possible but my question to you folks
is:
1.
I'll select Joe's posting as a reply point—knowing that others have added more
information.
The University of North Texas System investigated SNOW as a Remedy
replacement—by the way, our current System administration is in an ABR mode
(yes, Anybody But Remedy).
SNOW Pluses—a more complete
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