Hello listers,
I am trying to load some data through AIE and keep running into duplication
issue ( AIE multiple threads? I think), Am I missing something fundamental
here?
Form 1 : (Field a,b,c etc)
Form 2 : (Filed x,y,z etc)
Here is how I want the things to flow:
1. AIE to push data
Hi Guys,
Time to let off some steam.
Just having a look a the classification tab that has been added to the Best
Practice View of Incidents in 8.1.
For the Operational Categorization Tier 1 - 3 and Product categorization Tier
1-3 fields the display labels of the fields have been hidden behind
It has been like that since at least ITSM 7.0. I'm guessing it is related to
aesthetics as you mention.
-Patrick
| -Original Message-
| From: Action Request System discussion list(ARSList)
| [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE ARSLIST theReel
| Sent: March 27,
That concept is also on the CTM:People record. Not real sure what it
accomplishes. Maybe Doug can weigh in on the reasoning for it.
- Original Message -
From: Patrick Shelston patrick.shels...@mtsallstream.com
To: arslist@ARSLIST.ORG
Sent: Wednesday, March 27, 2013 10:16:34 AM
Subject:
I've never really understood the database name vs. field label discrepancy
either, except in cases where you have different fields with the same name like
the Notes field and Work Info Notes fields. Perhaps the discrepancy is also
reasonable if db names have field length limits that labels do
Hi Patrick,
We started on 7.6.04 so not familar with anything older and it was indeed the
same on 7.6.04 but it was not as noticible to the end users as they could not
click on the labels to populate the advanced search query then, as the fields
where displayed in a pop up wondow.
I guess I
Thanks Natalie,
Good to know that it is not just me that this bugs.
Some of our users top gripes:
1) The layout of the fields are different in the modules. Eg. in Incident the
order of three fields is Notes, Template, Summary but in change it is Template,
Summary, Notes. In change you select
Tony:
Some of it is probably due to the fact that they have different teams working
on the different modules. I understand why they would break the work down that
way, but the lack of a unifying vision for the UI across modules results in
frustration for those of us who support the product
We are using 7.6.04 on windows. When i am trying to retrieve specific
folder(table)in a Active Directory tree i am getting records but when i changed
the Table name in Vendor form to top of the tree its throwing the following
error.
So i am guessing vendor form can only access only one table
All,
ARS ITSM 8.1
Windows 2008 SP2
Oracle 11
Multi-Tenancy by Operating Company; all share a single Customer Company
The customer wants NO people records created by support staff. Our People
Records (CTM:People) are created and updated using ARDBC, Vendor Form and
Escalations to normalize the
All,
ITSM 7.6.04
MS SQL 2008
Windows Server 2008
IE 8
When you go to the Home Page (Landing Console) if you have the Incident Console
specified as one of the Content window,
And you set the application preferences to: Assigned To All My Groups
Nothing shows up when a person logs in.
Yet if you
Hi All,
I have a SLA for Customer A on incidents where Critical Response Time is 15
minutes. Now I need to add SLA for all other customers where the Critical
Response Time is 30 minutes. Customer A's Agreement/Targets reside under the
Customer folder. The guides mention hexarchy but then
Sweet,
Looks like the BMC knowledge base is getting better,
Found exactly what I was looking for:
Defect: SW00425825
Now if I could only find the hotfix referenced in the KB article
From: Matthew Perrault
Sent: Wednesday, March 27, 2013 11:42 AM
To: arslist@ARSLIST.ORG
Subject: Assigned To
Hello All,
I have been encountering an issue with the Dev Studio where I can't save a new
form or new workflow objects. I create a new workspace and then can save 1 new
form or workflow object but when I try to save another new one it will not let
me. I DO NOT get any errors, rather when I
Hi Chris,
This may or may not help your particular issue, but it's something that
will make Dev Studio more pleasant in general. The Java memory settings
are by default pretty low. Up them in the devstudio.ini. You can change
the memory settings based on how much memory your machine can
Duplicates should never get genertaed if you are using the out of the box
settings on an exchange.
Can you open the exchange debug file from /service64/debug folder and check
the exact number of records extracted from source.
You can email me the debug file I can take a look too.
One more
Jon,
Thanks for that suggestion, however, I already have this set and still the
issue persists.
Christopher Pruitt
Business Consulting III
Remedy Developer
BMC Certified Administrator: BMC Remedy AR System 7.6.04
HP Enterprises Services
christopher.pru...@hp.com
www.hp.comhttp://www.hp.com/
You may want to consider submitting it as an idea in the BMC
Communitieshttps://communities.bmc.com/communities/community/bmcdn/bmc_it_service_support?view=idea.
This way it is visible to all community members (and non-BMC search
engines) and you can gain support in votes.
Jason
On Wed, Mar
What version/patch/SP? Early versions of Dev Studio had various issues.
On Wed, Mar 27, 2013 at 11:28 AM, Pruitt, Christopher (Bank of America
Account) christopher.pru...@hp.com wrote:
**
Jon,
** **
Thanks for that suggestion, however, I already have this set and still the
issue
BMC Remedy Developer Studio Version: 7.6.04 SP4
Running against AR Server version 7.6.04 SP4
Christopher Pruitt
Business Consulting III
Remedy Developer
BMC Certified Administrator: BMC Remedy AR System 7.6.04
HP Enterprises Services
christopher.pru...@hp.com
www.hp.comhttp://www.hp.com/
We've had similar issues with the landing page (home page). Were the consoles
display ALL incidents, not just the ones pertaining to your group.
Marcelo
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matthew Perrault
Sent: Wednesday, March 27,
The workaround that we use is to guide our users to set the preference to My
Selected Groups rather than All My Groups, and explain that the default is
Assigned to Me because that is what the service desk folks want.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action
We had an issue like that Marcelo,
It was a while ago but I am pretty sure it was becasue of an issue with
Application Preferences. For the affected users go to Application Preferences
- Incident Management tab, under the overview colsole section look at the Role
field and see if it is set to
May want to check the settings on your admin server if cache-mode = 1 on
your at.cfg file. It should be 0.
On 28 Mar 2013 05:10, Pruitt, Christopher (Bank of America Account)
christopher.pru...@hp.com wrote:
**
Hello All,
I have been encountering an issue with the Dev Studio where I can’t
OK, I've posted this idea in the BMC Communities at
https://communities.bmc.com/communities/ideas/1907
Add your own ideas and vote up if this is an issue that bugs you!
Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
Another issue we ran into was with the owner group. By default, our help desk
owns all incidents. When they would try to view their tickets in the INC
console, they would see ALL incidents, not just theirs.
just something else you may want to check in 8.1
we will be moving to 8.x next month -
Hi marcelo,
Again that sounds like an issue in the Application Preferences form user
settings. If they have the incident 'Role' field set to Owner Group they
will see all the calls, if they change that to Assigned Group then they
should only see those calls assiged to their group. It works
Well,
You can't create dynamic menus in the new developer studio.
If you have a selection field you want to use in a menu in a dynamic fashion,
you can't.
If field 100099 is a selection field with 4 values:
Hello (0)
World (1)
Today (2)
Tomorrow (3)
Then in the menu if you type $ 100099$
Just to be clear (I hope)
You have a field on a form (call it FormA) you want to put a menu on. You want
that menu to be dynamic based on another field (100099) on FormA
Is the data for the menu also on FormA or on another form FormB?
If the data is on FormB:
Does FormB also have
ARS 8.1, no ITSM.
This is the first time I have tried to limit an account's access using
Struct Admin permissions. Am I reading this correctly that before this
will work I need to modify out of the box AR form permissions?
https://docs.bmc.com/docs/display/public/ars81/Struct
That is how the existing menus work for Categorization and a dozen other
things. How are they working and yours isn't?
Rick
On Mar 27, 2013 3:11 PM, Grooms, Frederick W frederick.w.gro...@xo.com
wrote:
Just to be clear (I hope)
You have a field on a form (call it FormA) you want to put a
The use of 'Like' means that a table scan is performed and if the table(s) is
big then performance is poor. Try reducing the number of fields searched and
change the qualify to absolutes
Stuart Schon
Service Desk Systems - Manager
Please consider the environment before printing this email
You can import them but you can't edit them. I've run into this before
when my menu was based on a selection value.
In the end, I just edited the def file directly and imported the menu. XML
def files are easier to understand if you haven't done it before.
On Wed, Mar 27, 2013 at 3:47 PM, Rick
My mistake, we're in 7.5.00 Patch 004, and though we have the browser option,
my staff is using the desktop client. All my documentation is for 7.6, so I
thought that's what we had running.
Let me clarify what I'm looking for...
When I want to produce performance reports, I search for
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