Re: Fun -- if you couldn't work in the computer field

Hey! I just got back from a cruise on RCCL – shout out to them… they’re a BMC Remedy shop. Carnival is NOT remedy. ☺ For our latest product demonstrations, please visit – http://www.youtube.com/user/northcraftanalytics Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelli

Re: ARS 8.1 POC

I have run ITSM 8.x in a VM (VMware Workstation) on a laptop with 8gb and 4 CPU. I was able to give the VM about 5.5gb for ram. Like Carl said it was sluggish but once ARS got up and running/MT is cached it was suitable for trying things out in ITSM. I would set SQL Server to 1gb usually if I wa

Re: Fun -- if you couldn't work in the computer field

I would be a professional Volunteer! (IF money was no object). I have gotten very deeply into animal rescue (namely dogs) lately and it is so rewarding! Anyone want to adopt a Saluki? Podenco? Galgo? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behal

Re: What are "z1D Char**" fields

Ooops :-) _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, September 27, 2013 4:18 PM To: arslist@ARSLIST.ORG Subject: Re: What are "z1D Char**" fields ** Great, there you go setting expectations :) O

Re: What are "z1D Char**" fields

Great, there you go setting expectations :) On Fri, Sep 27, 2013 at 1:04 PM, Joe D'Souza wrote: > No worries, Jason and Rod who are more familiar to 8.x than I as I have not > directly worked with 8.x will share their insights and tips to use that > version while I will be doing an initial int

Re: What are "z1D Char**" fields

No worries, Jason and Rod who are more familiar to 8.x than I as I have not directly worked with 8.x will share their insights and tips to use that version while I will be doing an initial introduction to setup and performance related topics, before they take over. Cheers Joe -Original Messa

Re: Fun -- if you couldn't work in the computer field

Besides being a photographer or a motion picture cameraman, I would totally be a Ice Road Trucker! My current project I have spent nearly a year in Alaska with monthly visits back to NJ which is home to me, and during winter I drove a Ford Edge SUV on a lake just outside Anchorage and totally dug t

Re: Notifications firing unexpectedly - Odd case

That is more or less what we do in our non-production environments where we don't want most user receiving email as results of testing. We don't have a separate form though. That is a more elegant solution. We just add a field to the User form. If somebody is whitelisted for email their User re

Re: Notifications firing unexpectedly - Odd case

I did and it worked as you explained. The Email Engine has the ability to receive a username in the AR System Email Messages form and find the email address at run time. If an email address isn't found then it will try the username as is and well in your case that is a valid email address so an e

Re: Filter not working anymore

I'll let you be the first to try the "Delete" option on an non-custom/overlaid object and find "hey where did it go?" I *think* BP mode is safe but time will tell and I still don't like using Delete. On Fri, Sep 27, 2013 at 6:33 AM, Longwing, Lj wrote: > ** > Ron, > As Jason said, if you conve

Re: IE 8 crashing for Windows 7 users

Seeing as Chrome has the a pretty darn fast JavaScript interpreter you would think that support for it should be here or just right around the corner. Jason On Fri, Sep 27, 2013 at 10:09 AM, Longwing, Lj wrote: > ** > Elyse, > This BLOG article might be of interest to you. > > > https://commun

Re: Fun -- if you couldn't work in the computer field

Woodworking or game warden On Sep 26, 2013 2:00 PM, "John Sundberg" wrote: > ** > Where would you work? > > -John > > > -- > > *John Sundberg* > Kinetic Data, Inc. > "Your Business. Your Process." > > Save the date! > *KEG14* > February 24-25, 2014 > *For more information, click here * - > KEG

Re: IE 8 crashing for Windows 7 users

Elyse, This BLOG article might be of interest to you. https://communities.bmc.com/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2013/07/26/the-pulse-ie8-and-why-we-keep-insisting-you-have-to-upgrade-your-browser so, from this perspective, I would think that you

IE 8 crashing for Windows 7 users

Hello I would ask BMC for the non-minified core Javascript and step through with a Javascript debugger. Once you have the line at fault, take some screenshots and submit a support ticket. John ___ UNSUBSCRIBE or access

Re: Pulling out CRQ Attachments

Joe, What you did, was create a filter that would on whatever trigger you used, save the attachment to the server when that trigger occurredwhich I don't think is what you wantedone alternative for you. If you pull an ARX report of the records you want, and include the attachment field(s)

IE 8 crashing for Windows 7 users

Hi all, I'm going to try to explain this as best I can, apologies for any confusion. The majority of our user base is receiving a push from XP to 7 over the next few months. Those that have already made the switch are logging issues with IE 8 crashing on Windows 7. Whenever they open our main t

Pulling out CRQ Attachments

Hey everyone, I need to pull out all of our attachments on Change Requests. What I have found is to do a filter Run Process of PERFORM-ACTION-SAVE-ATTACHMENT fieldID "path". I created a filter with the Run Process PERFORM-ACTION-SAVE-ATTACHMENT 301361600 "C:\Attachments" with no luck. How d

Re: Fun -- if you couldn't work in the computer field

It was mine...my bad...I just saw Sept (didn't read the rest of the date) and thought it was the same...but again it was on CNN today...ironic with the joke below. Thanks, Ron Young "To the world you may be one person but to one person you may be the world." From: Action Request System discuss

BladeLogic Server Automation Consultant Needed to Work Remote

Hello ARS Experts! I know this isn't the normal technology you all focus on but I'm hoping some of you may have someone experience with BladeLogic Server Automation or know someone that has experience with BBSA. If so please give me a call or send me your resume at cwer...@windwarits.com

Re: Fun -- if you couldn't work in the computer field

Tommy, That article is from a few years agobut I did read this morning that people were recently arrested from thatdidn't read the article regarding the arrest though. On Fri, Sep 27, 2013 at 9:49 AM, Young, Ronald P. wrote: > ** > > Wow…and this just in on CNN the anchor person was talk

Re: Fun -- if you couldn't work in the computer field

Wow...and this just in on CNN the anchor person was talking about Cantaloupe being poisoned somewhere. Those darn kids sure do get around. Just found a link about it: http://www.suntimes.com/news/nation/7921129-418/story.html Thanks, Ron Young "To the world you may be one person but to one pe

Re: Notifications firing unexpectedly - Odd case

Ray, I don't know if there is any way around this other than to have the user NOT be in the position to receive the emails...meaning that they shouldn't be in the group, assignment, etc, whatever is causing the system to try to notify themif they don't want the notification, then they shouldn't

Re: Notifications firing unexpectedly - Odd case

If you re-read the details, the email address values were already blanked out.   Similarly, workflow ignores default notification mechanism if you set the notify action to "email" instead of "default." More important was the point that... a.  The ars email engine has a peculiar way of creating a

Re: Overlays and Applications

Nope...BMC doesn't provide the form, so it wouldn't be able to be overwrittenbut depending on your version that you are upgrading from (lets propose some time in the future)...if you added your form as an 'additive' overlay to the application from 8.1 to say...8.5 (or whatever the next version

Re: Notifications firing unexpectedly - Odd case

Sorry, but that has zero effect on this case.  Already tested and proven. From: Vyom Labs Support To: arslist@ARSLIST.ORG Sent: Friday, September 27, 2013 6:32 AM Subject: Re: Notifications firing unexpectedly - Odd case Hi, We can overcome this by enabling

Re: Fun -- if you couldn't work in the computer field

Make sure that you engineer the crops to grow seedless. You wouldn't want anyone to be able to grow their own. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Friday, September 27, 2013 8:52 AM To: arslist@ARSLIST.ORG Subject: Re:

Overlays and Applications

I'm assuming if I add a custom form to an out of the box application (Remedy Asset Management for example), if I upgrade, my additional custom form will be overwritten? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtec

Re: Filter not working anymore

Ron, No need to go to base mode...stay in Best Practice mode, and convert the object to Custom. I the 'ideal' world...no, there is NEVER any reason to convert a custom object you create to Base, because it's not BMC's object, so it doesn't belong at that layer of things...in the real world I have

Re: Filter not working anymore

Got it...I guess I worded my #1 wrong as I know that Custom objects are only in Best mode...I was talking about the unmodified form that was made in an earlier version of Remedy Admin...that would be in Base mode (unmodified) and then from what I understand I then go into Best Mode and convert t

Re: Filter not working anymore

1 - No, Custom objects are not available in Base 2 - Correct, as a custom application developer, you never want to be in Base...that is BMC's realm...everything you should be doing should be done in Best Practice mode. On Fri, Sep 27, 2013 at 8:04 AM, Young, Ronald P. wrote: > ** > > Got it. 2 q

Re: Fun -- if you couldn't work in the computer field

HAHA...so what is this "RUG" thing...I wanna be a geek. :) Where is it at? Thanks, Ron Young "To the world you may be one person but to one person you may be the world." From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Friday, Sep

Re: Fun -- if you couldn't work in the computer field

Hi LJ, My first job out of college was as an Asst. Salesman (that was the title at the time) for a big manufacturer. At the first National Sales Meeting I attended, the Chairman of the company was talking with a group of young salesmen and told the following joke: Did you hear about the fa

Re: Filter not working anymore

Got it. 2 questions: 1. So then would the original form or object still be in base mode? or 2. Are you saying that it shouldn't be in base mode since it's best to do everything in Best Mode so that nothing gets lost after an upgrade? Thanks, Ron Young "To the world you may be one person but to

Re: Filter not working anymore

No, you wouldn't want to re-create the overlay...once it is in 'unmodified', you want to right click it and 'Convert to Custom'because it shouldn't be a base object to begin with :) On Fri, Sep 27, 2013 at 8:00 AM, Young, Ronald P. wrote: > ** > > Yep…thanks LJ and Jason. I found some overla

Re: Fun -- if you couldn't work in the computer field

RUG is the Remedy User Groupspecifically it's name this year is WWRUG13 (WW is 'world wide'), read up on it @ http://wwrug.com/ On Fri, Sep 27, 2013 at 7:57 AM, Young, Ronald P. wrote: > ** > > HAHA…so what is this “RUG” thing…I wanna be a geek. J Where is it at? > > ** ** > > *Thanks,

Re: Filter not working anymore

Yep...thanks LJ and Jason. I found some overlays in Best Mode that were labeled test so well I used them for that purpose...testing. At first as you say...I was scared to delete the Overlay fearing that I would delete the whole thing but then again it's a text so what the heck. Anyway, deleted t

Re: WWRUG13: Evening with Engineering

Claire, Bring soft copies of the log too, and attend my session on Tuesday and I'll show you how to shrink that log down to a more manageable beast that's easier to read :) On Thu, Sep 26, 2013 at 10:14 AM, Sanford, Claire < claire.sanf...@memorialhermann.org> wrote: > ** > > I actually have pri

Re: Fun -- if you couldn't work in the computer field

I know I'm a bit 'off' at times, but while reading this particular thread I kept thinking of a 'Computer Field'a place where you grow computerspicture a 'Watermelon Field', with farmers and harvesters tending the field, growing all of the little computers from seed, harvesting them at 'the

Re: Filter not working anymore

Ron, As Jason said, if you convert all of your custom objects to base before deleting the overlay, you won't loose them...the only things you would loose were base objects that were overlaid, but you wouldn't loose the object, just the customizations that were done in the overlay. Jason, It is NOT

Re: What are "z1D Char**" fields

Thanks Joe! Already got that one "starred" on my WWRUG13 iPhone App! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, September 26, 2013 4:26 PM To: arslist@ARSLIST.ORG Subject: Re: What a

originating request ID for incidents

** Hi All, We are working in ITSM 7.6 and SRM is installed but we are not using it.For the purpose of Surveys only we are using SRM. We have an issue with originating request ID. For few incidents ,the originating request ID is showing as 1000 -->which is an incide

Re: Fun -- if you couldn't work in the computer field

Yes and that would be the new Satis-fries at Burger King (so-called diet fries)...right ...:). But I would then want a big fat juicy burger and an extra large coke...no ice. Smile...it's Friday Thanks, Ron Young "To the world you may be one person but to one person you may be the world.

Re: Fun -- if you couldn't work in the computer field

This may sound terrible, but I think if there was something I'd rather be doing than working in I.T., I'd already be doing it. It's the right combination of doing interesting things and making good money to appeal to me. I'm seriously considering setting up a food truck to sell ceviche out of.

Re: Notifications firing unexpectedly - Odd case

It is really using the user name. Try it. Create a User record with no email address value but a valid-formatted email address for the Login ID field. The notify action is not paying attention to which mechanism is selected, I selected "email" in the construction of the notify action in the fi

Re: User Interface Standards for Field Labels

Hi, It is bold as it can be "Configured" to be mandatory (On Submit) through Incident Rules - I guess there should have been some additional workflow that sets the label font when it is enabled/disabled in Configuration ... (easy enhancement) _ Kind Regards, Carl Wilson h