I checked the BMC Communities (under BMC Remedy AR System) to see if
anything matched my idea and I couldn't find anything. I'd like to make
another drop down for set and field actions to compliment the Display
No Match Error. I'd like to have the ability to create my own error.
I know I can do
Lisa,
That's not unreasonable at all (in my opinion)one option that you may
not have thought about...
Set it to Display Error, and enable an error handlerhave the error
handler give a message of type Error using your own words...
this isn't 'ideal' because both errors will show...yours
Joe,
Thanks. This choice was made without contacting me (or anyone that knows of
Remedy/ITSM). My guess it that the product solves some other needs and someone
from their sales department said sure we can interface with Remedy.
Our goal was for next year to look at the top vendors and then do
Why don't you replace the message text on ar system message catalog form
instead?
- Karthik
On Oct 8, 2013 8:33 PM, Longwing, Lj llongw...@usgs.gov wrote:
**
Lisa,
That's not unreasonable at all (in my opinion)one option that you may
not have thought about...
Set it to Display Error,
There will have to be a code yes. I have spent 5.5 years dealing with the
hotels and contracts and the answer to your suggestion is: not necessary
other than ensuring that the room block can only be booked by conference
attendees. Could be important if you don't want another company staying
there
LJ, good idea, but I don't think that will work for an Active Link. The
set field action is kicking off when the customer returns what they
typed in the field (and adding other info to other fields if it finds a
match).
-Original Message-
From: Action Request System discussion
I took a look at that but I can't find this message on this form. It's
ARERR 9278
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik
Sent: Tuesday, October 08, 2013 11:12 AM
To: arslist@ARSLIST.ORG
Subject: Re:
Enable db logging on client side and see the SQL when you get the error
message. You would be able to see how exactly ar system is fetching the
message from db. Once found, replace the message.
On Oct 8, 2013 8:56 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
lisa.kemes@dla.mil wrote:
I
Hi,
I'm trying to import new products using the 8.1 DMT.
The job hangs fairly early, and the arerror.log shows:
Mon Oct 07 23:52:44 2013 390634 : Error in plugin : Either job
Product_Catalog(Object Id null, Directory Id 000) does not
exist Or User Remedy Application Service is
Hi All,
I am trying to set up a web service using SSL and have not been able to get it
to work. I followed the instructions How to configure the AR System web
services (version 7.6 and 8.x) I have loaded the certificate on my laptop
where I have developer studio, and the AR Server, and
Here is the last entry in the arjavaplugin.log
2013-10-08 11:47:18,810 ERROR [pool-4-thread-25]
com.bmc.arsys.pluginsvr.plugins.a (?:?) - getListEntryWithFields() FAILs
in plugin: ARSYS.ARDBC.PENTAHO
ERROR (8753): Error in plugin; Get List Entry With Fields not supported
on form UDM:Execution
The only problem with an error handler is it considers the error handled
and allows processing to continue. I guess in the case of a Set Fields
lookup AL there may not be additional processing but it is something to
consider.
Actually I have never tried an error handler in this context. I don't
I didn't see that it was an AL :)but in the case of it being a
filterin the error handler, you still make it an error, which actually
doesn't handle the error, it just throws one, which is why you get double
the messages, but you get to give your own custom one instead of the system
one.
I think you have a great idea Lisa. Simple yet effective. I will vote for
it.
@Karthik I see value in being able to specify an error that is takes into
account the context of the action. Yes the error could be made more
friendly on a global scale using the message catalog however it would be
All,
I know... it's not Remedy... but need to find someone!
Does anyone know an ADDM expert who is looking for short term work (till
Feb.) who is a US Citizen and can get a low level clearance? Prefer someone
in the DC/VA area but not a showstopper. Please let me know. Thanks.
--
*Tauf Chowdhury
Hi Rick,
This is natural, you cannot query this form from either the User Tool or
Browser - so you can ignore this error.
I have had issue in the past with corrupt Jobs/Transformations in the
repository that threw the below types of errors (repository was corrupt).
Basically there was a mismatch
All,
Please have a look at this idea on BMC Communities and vote either way.
Thanks!
https://communities.bmc.com/ideas/3525
--
*Tauf Chowdhury
*
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the
Lisa and others,
There have been a number of responses to this message - from support to
alternate options.
The suggestion you have was considered, but it has serious limitations.
What if you wanted the system message AND your message?
What if you wanted a warning instead of an error?
What if
Just don't pay attention to the off topic comments. We don't have Dan to
hold us to Friday for Friday Humor on the Communities :)
On Tue, Oct 8, 2013 at 11:05 AM, Tauf Chowdhury taufc...@gmail.com wrote:
**
All,
Please have a look at this idea on BMC Communities and vote either way.
Can't they call it RUG? There needs to be some kind of ARSlist poll on a
new name for RUG, with RUG one of the selections.
The name 'Remedy' will never go away, so it may as well stay :)
___
UNSUBSCRIBE or access
The conference is going to be All BMC products... not just Remedy. It has to
be all encompassing!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker
Sent: Tuesday, October 08, 2013 1:32 PM
To: arslist@ARSLIST.ORG
Hi All,
I didn't find any instructions to install ARS 7.6.04 using command line.
Neither have X-Windows installed nor do I have a jump host with X-Windows,
just trying to understand if the command line install is possible or
supported?
Please advise.
Thanks,
Raj
Howard,
I have not worked directly with Fonemine's MobileForce, but I am pretty sure
you would require an orchestration engine between the two - one of the main
reasons being Remedy's incapability of handling arrays, which most
orchestration engines have no problem with.
With a mobility
In order to use the HPD:Interface_Create form or the CHG:ChangeInterface_Create
form, you have to have the field name and the field ID, followed by the data.
There used to be a way to export this into an excel (or notepad) back with the
Remedy User Tool. It has been a while since I did that,
What do you mean by in order to use? How are you trying to use it that it
would need the Field ID and name in that format? Excel imports? Web
Services? DB feeds?
On Tue, Oct 8, 2013 at 3:16 PM, Martinez, Marcelo A marc...@cpchem.comwrote:
**
In order to use the HPD:Interface_Create form or
Hi Marcelo,
Are you referring to the email template? Right click on a form in Dev Studio
and export email template.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A
Sent: Tuesday, October 08, 2013 2:17 PM
To: arslist@ARSLIST.ORG
Fred,
That is a definite option. I just wanted someone else to do the muddying
And, this is not even an inefficient option. Why? Because the set fields
operation is doing a lookup so will
do a round trip from the client to the server. Well, that is exactly what the
service action will
Hi All,
Looking at the compatibility matrix for ARS 7.6.04, 8.0, 8.1 and it lists
minimum version of Java supported.
Just wanted to clarify, is Java only needed for Midtier and Email Engine or
it is also needed for ARS Install?
As we plan to install ARS, Email Engine, Midtier on all separate
Hey Christian,
Good to hear from you! (still have that DR #9 for you)
Yes, that is exactly what I was referring to. I was looking in the wrong place.
Thanks.
Marcelo
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Smerz, Christian
Sent: Tuesday,
Doug,
Attached is an example of the bug you mention above. A form with two
filters...a filter that throws an error with an error handler, and an error
handler that also throws an error (in an attempt to get the error message
to change)but the result is that the client still receives both
Raj,
Many plugins to Remedy are now Java based, so all 3 components you mention
are now in need of Java.
On Tue, Oct 8, 2013 at 1:26 PM, Raj ravi6...@gmail.com wrote:
**
Hi All,
Looking at the compatibility matrix for ARS 7.6.04, 8.0, 8.1 and it lists
minimum version of Java supported.
I have some DR11 or 12. We didn't like...
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A
Sent: Tuesday, October 08, 2013 2:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Interface_Create forms
**
Hey Christian,
Good to hear from
Tauf, sorry, I should have explained in more detail.
In the past, we've used the format below to send auto generated emails (from
SQL, Lotus Notes, etc.) to Remedy and create incidents. Is the ID needed? Maybe
not... that's just how we've used it in the past.
What I am looking into is the same
I'll try this as well!
Thanks!
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Tuesday, October 08, 2013 2:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Display No Match Error
**
Another
I guess if it was considered (and ultimately not implemented), then I'm
not going to post it as an idea. I understand your point.
The workflow isn't hard, it's just another temp field and Active Link,
but I just thought it would be SO slick to be able to customize the No
Match error.
Maybe
Thanks Lj.
Would the need change if I am performing an ARS upgrade from
5.1.2.(5.1.26.37.17.6.048.1)? No ITSM.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20
Well...I don't recall exactly when the Java plugin server started being
used for some plugins instead of C by defaultI'm pretty sure that the
web services plugin turned Java in 7.6.04I know the LDAP one is Java in
8.1even with no ITSM you have ootb ones that are in usefor most of
Hi,
Which version of java you are using currently? ARS 7.x, 8.x supports Java 1.5
version.
Regards,
Rajkumar Padole.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Raj
Sent: 08 October 2013 12:55
To: arslist@ARSLIST.ORG
Subject: Re:
John I've run into this at a couple of sites, and the problem has ALWAYS been
the common user base. Never had a solution that didn't involve tinkering with
the code to change the default behavior of multi-tenancy's additive permission
model.
--
Thank You,
Chris Danaceau
FINRA
240-386-6728
Hello,
Has anyone seen this error in their arcarte-stderr--MM-DD.log file when
starting AR Server?
-
Exception in thread main java.lang.IllegalArgumentException: Malformed
\u encoding.
at java.util.Properties.loadConvert(Properties.java:568)
at
Thad,
I agree with the google analysis...the method that's throwing the exception
is trying to load a properties file, and it obviously can't because of some
sort of error. Have you run the parameter files through something like
'ExamDiff' to see if there is some sort of difference that your eyes
I've compared every file I can find (using WinMerge) with no luck. Mostly
just server name differences. If you have a specific parameter file in
mind, I'm all ears.
Thanks,
Thad
On Tue, Oct 8, 2013 at 2:28 PM, LJ LongWing lj.longw...@gmail.com wrote:
**
Thad,
I agree with the google
Is there any place within this community or that of BMC Communities that I
can share some pictures that I took? I am not a big fan of picasso or some
of those online photo sharing sites so have not created any accounts on
them.
I haven't clicked as many as Tony Worthington may have as he was
Unfortunately not
On Oct 8, 2013 3:52 PM, Thad Esser thad.es...@gmail.com wrote:
**
I've compared every file I can find (using WinMerge) with no luck. Mostly
just server name differences. If you have a specific parameter file in
mind, I'm all ears.
Thanks,
Thad
On Tue, Oct 8, 2013 at
The WWRUG: World Wide BMC Remedy Users Group* *community:
https://communities.bmc.com/groups/worldwide-remedy-user-group
Jason
On Tue, Oct 8, 2013 at 2:56 PM, Joe D'Souza jdso...@shyle.net wrote:
**
Is there any place within this community or that of BMC Communities that I
can share some
Am there..
Maybe a dumb question.. Where and what do you do to post anything? Its worse
than Facebook.. I thought Facebook was terrible!
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Tuesday, October 08,
Per compatibility matrix, the following Java versions are listed as
compatible but my question was more inclined to the need of Java, is Java
needed for ARS, EE or MT ?
Where can I find this information in BMC docs to support this...?
1. Java 2 Platform, Standard Edition version 5 Update
Thanks Fred.
I found Appendix B in ARS v7.6.04 Install doc which describes Silent
Install. Assume this is what you are referring to.
Any experience, gotchas using this method. Trying to eliminate any
potential issues which I might encounter doing down this path.
Noticed there are atleast couple
**
Well you could create a discussion (https://communities.bmc.com/discussion/create.jspa?containerType=700containerID=1029) or a document (https://communities.bmc.com/document/create.jspa?containerType=700containerID=1029) or a blog post
Joe... 'Old dog' != New Trick :)
If you don't use an external service and link to it I say create a
document. You can embed pictures in it. There are some size limitations
though (not sure off the top of my head).
Jason
On Tue, Oct 8, 2013 at 4:16 PM, laurent matheo lm...@me.com wrote:
I notice that online photo sites kind of compress your photos and do not
display it in the same resolution that you take them in which is why they
offered me with no incentive to create any accounts on them. I prefer buying
my own storage devices so I can store them as is with no reduction or loss
Drat let me see how that works out.
I'll try it later tonight after I get back from watching Gravity which I
heard has broken all box office records for this year for the first week in
just 2 days..
Joe
_
From: Action Request System discussion list(ARSList)
If you find out let me know. I have a couple of videos as well.
Hbr
Sent from my iPhone 5
On Oct 8, 2013, at 7:37 PM, Joe D'Souza jdso...@shyle.net wrote:
**
Drat let me see how that works out.
I’ll try it later tonight after I get back from watching Gravity which I
heard has broken
**
Indeed that's often the case. That's the case for Google + for example which limits to 2000+ pixel (at least until very recently).We had a pro account on flickr but it's not available anymore ("lol")...The flickr free account though sounds good enough, the limit for a picture is 200 MB / photo
**
For videos youtube should work nicely.There shouldn't be any time limit as before. I uploaded a 17 minutes + in 1080p movie (2.5 GB+ file size) during the wwrug:http://www.youtube.com/watch?v=wUTu5xswkd0If memory serves, I just had to go into my youtube account and said I wanted to unlock the
Carl,
Thanks for the response.
Your assessment was precisely what our problem was, although in our case
both the jobs and transformation were missing completely! Not sure what
happened there, but we imported the correct job/trans for the import
that I was doing (product catalog), and
Check the Path in Environment Variables on your AR server. There was an issue
where the java path had to be one of the first paths in the string. I can't
recall the exact error I used to get but it seems similar.
From: Action Request System discussion list(ARSList)
Hi Rick,
I have seen this on a completely fresh install of 8.0 before, and had
another issue where the plugin for AI was not installed correctly on the
ARS/ITSM install (I came in after the install) and then no Jobs/Transforms
loaded at all (had to fix that one after the fact - thus pulling apart
How about flickr?
-John
On Tue, Oct 8, 2013 at 7:35 PM, Joe D'Souza jdso...@shyle.net wrote:
**
I notice that online photo sites kind of compress your photos and do not
display it in the same resolution that you take them in which is why they
offered me with no incentive to create any
If they have increased it to as much as 200 MB / picture, then I have not
used flicker for a very very long time! The very first time I had wanted to
try it and found that they use a compression method that you could loose
most of your EXIF information, I didn't even bother creating an account. I
Youtube does compress your files though. So if you intend to store high
quality videos, you may want to find a better storage solution.
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo
Sent: Tuesday, October 08, 2013
BMC Communities documents image file size limitations:
Maximum file size: 2.0 MB. Also, please note that images larger than 1600px
wide or 900px tall will be scaled to fit those limits in your content.
Even my 6 year old Nikon that I carry around on road trips (such as the RUG)
creates images
I wouldn't consider flickr or YouTube the permanent/final location for your
files. They are great for sharing. Let them do their compression and you
still keep the originals like you normally do. Honestly I don't want to
wait for your 60mb .NEFs to download to view them :)
On Tue, Oct 8,
Hi,
Dropbox has a 4GB limit now - that is another option.
_
Kind Regards,
Carl Wilson
http://www.missingpiecessoftware.com/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: 09 October 2013 05:41
To:
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