Re: Sort of OT: Pictures of WWRUG13..

2013-10-08 Thread laurent matheo
Indeed, it¹s only for sharing purposes :) De : Jason Miller Répondre à : Date : mardi 8 octobre 2013 21:52 À : Objet : Re: Sort of OT: Pictures of WWRUG13.. ** I wouldn't consider flickr or YouTube the permanent/final location for your files. They are great for sharing. Let them do th

Re: Sort of OT: Pictures of WWRUG13..

2013-10-08 Thread Joe D'Souza
So I resorted to using the BMC Communities to post some of the pictures I took at the WWRUG. Find it at.. https://communities.bmc.com/docs/DOC-26654 Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Tuesday,

Re: Sort of OT: Pictures of WWRUG13..

2013-10-08 Thread Carl Wilson
Hi, Dropbox has a 4GB limit now - that is another option. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: 09 October 2013 05:41 To: arslist

Re: Sort of OT: Pictures of WWRUG13..

2013-10-08 Thread Jason Miller
I wouldn't consider flickr or YouTube the permanent/final location for your files. They are great for sharing. Let them do their compression and you still keep the originals like you normally do. Honestly I don't want to wait for your 60mb .NEFs to download to view them :) On Tue, Oct 8, 201

Re: Sort of OT: Pictures of WWRUG13..

2013-10-08 Thread Joe D'Souza
BMC Communities documents image file size limitations: "Maximum file size: 2.0 MB. Also, please note that images larger than 1600px wide or 900px tall will be scaled to fit those limits in your content." Even my 6 year old Nikon that I carry around on road trips (such as the RUG) creates image

Re: Sort of OT: Pictures of WWRUG13..

2013-10-08 Thread Joe D'Souza
Youtube does compress your files though. So if you intend to store high quality videos, you may want to find a better storage solution. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Tuesday, October 08, 2013 7

Re: Sort of OT: Pictures of WWRUG13..

2013-10-08 Thread Joe D'Souza
If they have increased it to as much as 200 MB / picture, then I have not used flicker for a very very long time! The very first time I had wanted to try it and found that they use a compression method that you could loose most of your EXIF information, I didn't even bother creating an account. I p

Re: Sort of OT: Pictures of WWRUG13..

2013-10-08 Thread John Sundberg
How about flickr? -John On Tue, Oct 8, 2013 at 7:35 PM, Joe D'Souza wrote: > ** > > I notice that online photo sites kind of compress your photos and do not > display it in the same resolution that you take them in which is why they > offered me with no incentive to create any accounts on the

Re: 8.1 DMT issue failure to import data...

2013-10-08 Thread Carl Wilson
Hi Rick, I have seen this on a completely fresh install of 8.0 before, and had another issue where the plugin for AI was not installed correctly on the ARS/ITSM install (I came in after the install) and then no Jobs/Transforms loaded at all (had to fix that one after the fact - thus pulling apart t

Re: Error on startup: Malformed \uxxxx encoding

2013-10-08 Thread Tommy Morris
Check the Path in Environment Variables on your AR server. There was an issue where the java path had to be one of the first paths in the string. I can't recall the exact error I used to get but it seems similar. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]

Re: 8.1 DMT issue failure to import data...

2013-10-08 Thread Rick Phillips
Carl, Thanks for the response. Your assessment was precisely what our problem was, although in our case both the jobs and transformation were missing completely! Not sure what happened there, but we imported the correct job/trans for the import that I was doing (product catalog), and success

Re: Sort of OT: Pictures of WWRUG13..

2013-10-08 Thread laurent matheo
** For videos youtube should work nicely.There shouldn't be any time limit as before. I uploaded a 17 minutes + in 1080p movie (2.5 GB+ file size) during the wwrug:http://www.youtube.com/watch?v=wUTu5xswkd0If memory serves, I just had to go into my youtube account and said I wanted to unlock the 15

Re: Sort of OT: Pictures of WWRUG13..

2013-10-08 Thread laurent matheo
** Indeed that's often the case. That's the case for Google + for example which limits to 2000+ pixel (at least until very recently).We had a pro account on flickr but it's not available anymore ("lol")...The flickr free account though sounds good enough, the limit for a picture is 200 MB / photo (

Re: Sort of OT: Pictures of WWRUG13..

2013-10-08 Thread Howard Richter
If you find out let me know. I have a couple of videos as well. Hbr Sent from my iPhone 5 > On Oct 8, 2013, at 7:37 PM, Joe D'Souza wrote: > > ** > Drat let me see how that works out. > > I’ll try it later tonight after I get back from watching Gravity which I > heard has broken all box off

Re: Sort of OT: Pictures of WWRUG13..

2013-10-08 Thread Joe D'Souza
Drat let me see how that works out. I'll try it later tonight after I get back from watching Gravity which I heard has broken all box office records for this year for the first week in just 2 days.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSL

Re: Sort of OT: Pictures of WWRUG13..

2013-10-08 Thread Joe D'Souza
I notice that online photo sites kind of compress your photos and do not display it in the same resolution that you take them in which is why they offered me with no incentive to create any accounts on them. I prefer buying my own storage devices so I can store them as is with no reduction or loss

Re: Sort of OT: Pictures of WWRUG13..

2013-10-08 Thread Jason Miller
Joe... 'Old dog' != "New Trick" :) If you don't use an external service and link to it I say create a document. You can embed pictures in it. There are some size limitations though (not sure off the top of my head). Jason On Tue, Oct 8, 2013 at 4:16 PM, laurent matheo wrote: > ** > Well y

Re: Sort of OT: Pictures of WWRUG13..

2013-10-08 Thread laurent matheo
** Well you could create a discussion (https://communities.bmc.com/discussion/create.jspa?containerType=700&containerID=1029) or a document (https://communities.bmc.com/document/create.jspa?containerType=700&containerID=1029) or a blog post (https://communities.bmc.com/blog/create-post!input.jspa?c

Re: ARS 7.6.04 install on Linux using Command Line

2013-10-08 Thread Raj
Thanks Fred. I found Appendix B in ARS v7.6.04 Install doc which describes Silent Install. Assume this is what you are referring to. Any experience, gotchas using this method. Trying to eliminate any potential issues which I might encounter doing down this path. Noticed there are atleast couple l

Re: Java for ARS Install?

2013-10-08 Thread Raj
Per compatibility matrix, the following Java versions are listed as compatible but my question was more inclined to the need of Java, is Java needed for ARS, EE or MT ? Where can I find this information in BMC docs to support this...? 1. Java 2 Platform, Standard Edition version 5 Update 1

Re: Sort of OT: Pictures of WWRUG13..

2013-10-08 Thread Joe D'Souza
Am there.. Maybe a dumb question.. Where and what do you do to post anything? Its worse than Facebook.. I thought Facebook was terrible! Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, October 08,

Re: Sort of OT: Pictures of WWRUG13..

2013-10-08 Thread Jason Miller
The "WWRUG: World Wide BMC Remedy Users Group*" *community: https://communities.bmc.com/groups/worldwide-remedy-user-group Jason On Tue, Oct 8, 2013 at 2:56 PM, Joe D'Souza wrote: > ** > > Is there any place within this community or that of BMC Communities that I > can share some pictures that

Re: Error on startup: Malformed \uxxxx encoding

2013-10-08 Thread LJ LongWing
Unfortunately not On Oct 8, 2013 3:52 PM, "Thad Esser" wrote: > ** > I've compared every file I can find (using WinMerge) with no luck. Mostly > just server name differences. If you have a specific parameter file in > mind, I'm all ears. > > Thanks, > Thad > > > On Tue, Oct 8, 2013 at 2:28 PM,

Sort of OT: Pictures of WWRUG13..

2013-10-08 Thread Joe D'Souza
Is there any place within this community or that of BMC Communities that I can share some pictures that I took? I am not a big fan of picasso or some of those online photo sharing sites so have not created any accounts on them. I haven't clicked as many as Tony Worthington may have as he was mo

Re: Error on startup: Malformed \uxxxx encoding

2013-10-08 Thread Thad Esser
I've compared every file I can find (using WinMerge) with no luck. Mostly just server name differences. If you have a specific parameter file in mind, I'm all ears. Thanks, Thad On Tue, Oct 8, 2013 at 2:28 PM, LJ LongWing wrote: > ** > Thad, > I agree with the google analysis...the method th

Re: Error on startup: Malformed \uxxxx encoding

2013-10-08 Thread LJ LongWing
Thad, I agree with the google analysis...the method that's throwing the exception is trying to load a properties file, and it obviously can't because of some sort of error. Have you run the parameter files through something like 'ExamDiff' to see if there is some sort of difference that your eyes

Error on startup: Malformed \uxxxx encoding

2013-10-08 Thread Thad Esser
Hello, Has anyone seen this error in their arcarte-stderr--MM-DD.log file when starting AR Server? - Exception in thread "main" java.lang.IllegalArgumentException: Malformed \u encoding. at java.util.Properties.loadConvert(Properties.java:568) at java.util.Properties.load0(Properties.

Re: Support Company based muti-tenancy

2013-10-08 Thread Danaceau, Chris
John I've run into this at a couple of sites, and the problem has ALWAYS been the common user base. Never had a solution that didn't involve tinkering with the code to change the default behavior of multi-tenancy's additive permission model. -- Thank You, Chris Danaceau FINRA 240-386-6728

Re: Java for ARS Install?

2013-10-08 Thread Rajkumar Padole
Hi, Which version of java you are using currently? ARS 7.x, 8.x supports Java > 1.5 version. Regards, Rajkumar Padole. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Raj Sent: 08 October 2013 12:55 To: arslist@ARSLIST.ORG Subject: Re: J

Re: Java for ARS Install?

2013-10-08 Thread LJ LongWing
Well...I don't recall exactly when the Java plugin server started being used for some plugins instead of C by defaultI'm pretty sure that the web services plugin turned Java in 7.6.04I know the LDAP one is Java in 8.1even with no ITSM you have ootb ones that are in usefor most of th

Re: Java for ARS Install?

2013-10-08 Thread Raj
Thanks Lj. Would the need change if I am performing an ARS upgrade from 5.1.2.(5.1.2>6.3>7.1>7.6.04>8.1)? No ITSM. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20

Re: Display No Match Error

2013-10-08 Thread Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
I guess if it was considered (and ultimately not implemented), then I'm not going to post it as an idea. I understand your point. The workflow isn't hard, it's just another temp field and Active Link, but I just thought it would be SO slick to be able to customize the "No Match" error. Maybe I

Re: Display No Match Error

2013-10-08 Thread Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
I'll try this as well! Thanks! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, October 08, 2013 2:35 PM To: arslist@ARSLIST.ORG Subject: Re: Display No Match Error ** Another sugg

Re: Interface_Create forms

2013-10-08 Thread Martinez, Marcelo A
Tauf, sorry, I should have explained in more detail. In the past, we've used the format below to send auto generated emails (from SQL, Lotus Notes, etc.) to Remedy and create incidents. Is the ID needed? Maybe not... that's just how we've used it in the past. What I am looking into is the same f

Re: Interface_Create forms - DR

2013-10-08 Thread Sanford, Claire
I have some DR11 or 12. We didn't like... From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Tuesday, October 08, 2013 2:29 PM To: arslist@ARSLIST.ORG Subject: Re: Interface_Create forms ** Hey Christian, Good to hear from yo

Re: Java for ARS Install?

2013-10-08 Thread Longwing, Lj
Raj, Many plugins to Remedy are now Java based, so all 3 components you mention are now in need of Java. On Tue, Oct 8, 2013 at 1:26 PM, Raj wrote: > ** > Hi All, > Looking at the compatibility matrix for ARS 7.6.04, 8.0, 8.1 and it lists > minimum version of Java supported. > Just wanted to cl

Re: Display No Match Error

2013-10-08 Thread Longwing, Lj
Doug, Attached is an example of the bug you mention above. A form with two filters...a filter that throws an error with an error handler, and an error handler that also throws an error (in an attempt to get the error message to change)but the result is that the client still receives both messa

Re: Interface_Create forms

2013-10-08 Thread Martinez, Marcelo A
Hey Christian, Good to hear from you! (still have that DR #9 for you) Yes, that is exactly what I was referring to. I was looking in the wrong place. Thanks. Marcelo From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Smerz, Christian Sent: Tuesday,

Java for ARS Install?

2013-10-08 Thread Raj
Hi All, Looking at the compatibility matrix for ARS 7.6.04, 8.0, 8.1 and it lists minimum version of Java supported. Just wanted to clarify, is Java only needed for Midtier and Email Engine or it is also needed for ARS Install? As we plan to install ARS, Email Engine, Midtier on all separate ser

Re: Display No Match Error

2013-10-08 Thread Mueller, Doug
Fred, That is a definite option. I just wanted someone else to do the muddying And, this is not even an inefficient option. Why? Because the set fields operation is doing a lookup so will do a round trip from the client to the server. Well, that is exactly what the service action will

Re: Interface_Create forms

2013-10-08 Thread Smerz, Christian
Hi Marcelo, Are you referring to the email template? Right click on a form in Dev Studio and export email template. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Tuesday, October 08, 2013 2:17 PM To: arslist@ARSLIST.ORG

Re: Interface_Create forms

2013-10-08 Thread Tauf Chowdhury
What do you mean by "in order to use?" How are you trying to use it that it would need the Field ID and name in that format? Excel imports? Web Services? DB feeds? On Tue, Oct 8, 2013 at 3:16 PM, Martinez, Marcelo A wrote: > ** > In order to use the HPD:Interface_Create form or the > CHG:Change

Interface_Create forms

2013-10-08 Thread Martinez, Marcelo A
In order to use the HPD:Interface_Create form or the CHG:ChangeInterface_Create form, you have to have the field name and the field ID, followed by the data. There used to be a way to export this into an excel (or notepad) back with the Remedy User Tool. It has been a while since I did that, so

Re: Fonemine's MobileForce and ITSM 7.6.4?

2013-10-08 Thread Joe D'Souza
Howard, I have not worked directly with Fonemine's MobileForce, but I am pretty sure you would require an orchestration engine between the two - one of the main reasons being Remedy's incapability of handling arrays, which most orchestration engines have no problem with. With a mobility sol

ARS 7.6.04 install on Linux using Command Line

2013-10-08 Thread Raj
Hi All, I didn't find any instructions to install ARS 7.6.04 using command line. Neither have X-Windows installed nor do I have a jump host with X-Windows, just trying to understand if the command line install is possible or supported? Please advise. Thanks, Raj

Re: BUG14 ? BSUG14?

2013-10-08 Thread Sanford, Claire
The conference is going to be All BMC products... not just Remedy. It has to be all encompassing! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: Tuesday, October 08, 2013 1:32 PM To: arslist@ARSLIST.ORG

BUG14 ? BSUG14?

2013-10-08 Thread John Baker
Can't they call it RUG? There needs to be some kind of ARSlist poll on a new name for RUG, with RUG one of the selections. The name 'Remedy' will never go away, so it may as well stay :) ___ UNSUBSCRIBE or access ARSlis

Re: Idea on BMC Communities: A lab environment/sessions at 2014 User World

2013-10-08 Thread Jason Miller
Just don't pay attention to the off topic comments. We don't have Dan to hold us to Friday for Friday Humor on the Communities :) On Tue, Oct 8, 2013 at 11:05 AM, Tauf Chowdhury wrote: > ** > All, > Please have a look at this idea on BMC Communities and vote either way. > Thanks! > https://com

Re: Display No Match Error

2013-10-08 Thread Mueller, Doug
Lisa and others, There have been a number of responses to this message - from support to alternate options. The suggestion you have was considered, but it has serious limitations. What if you wanted the system message AND your message? What if you wanted a warning instead of an error? What if y

Idea on BMC Communities: A lab environment/sessions at 2014 User World

2013-10-08 Thread Tauf Chowdhury
All, Please have a look at this idea on BMC Communities and vote either way. Thanks! https://communities.bmc.com/ideas/3525 -- *Tauf Chowdhury * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the A

Re: 8.1 DMT issue failure to import data...

2013-10-08 Thread Carl Wilson
Hi Rick, This is natural, you cannot query this form from either the User Tool or Browser - so you can ignore this error. I have had issue in the past with corrupt Jobs/Transformations in the repository that threw the below types of errors (repository was corrupt). Basically there was a mismatch b

JOB: ADDM Engineer

2013-10-08 Thread Tauf Chowdhury
All, I know... it's not Remedy... but need to find someone! Does anyone know an ADDM expert who is looking for short term work (till Feb.) who is a US Citizen and can get a low level clearance? Prefer someone in the DC/VA area but not a showstopper. Please let me know. Thanks. -- *Tauf Chowdhury

Re: Display No Match Error

2013-10-08 Thread Jason Miller
I think you have a great idea Lisa. Simple yet effective. I will vote for it. @Karthik I see value in being able to specify an error that is takes into account the context of the action. Yes the error could be made more friendly on a global scale using the message catalog however it would be ev

Re: Display No Match Error

2013-10-08 Thread Longwing, Lj
I didn't see that it was an AL :)but in the case of it being a filterin the error handler, you still make it an error, which actually doesn't handle the error, it just throws one, which is why you get double the messages, but you get to give your own custom one instead of the system one.

Re: Display No Match Error

2013-10-08 Thread Jason Miller
The only problem with an error handler is it considers the error handled and allows processing to continue. I guess in the case of a Set Fields lookup AL there may not be additional processing but it is something to consider. Actually I have never tried an error handler in this context. I don't

Re: 8.1 DMT issue failure to import data...

2013-10-08 Thread Rick Phillips
Here is the last entry in the arjavaplugin.log 2013-10-08 11:47:18,810 ERROR [pool-4-thread-25] com.bmc.arsys.pluginsvr.plugins.a (?:?) - getListEntryWithFields() FAILs in plugin: ARSYS.ARDBC.PENTAHO ERROR (8753): Error in plugin; Get List Entry With Fields not supported on form UDM:Execution

Issue with certificates

2013-10-08 Thread Brittain, Mark
Hi All, I am trying to set up a web service using SSL and have not been able to get it to work. I followed the instructions "How to configure the AR System web services (version 7.6 and 8.x)...". I have loaded the certificate on my laptop where I have developer studio, and the AR Server, and r

8.1 DMT issue failure to import data...

2013-10-08 Thread Rick Phillips
Hi, I'm trying to import new products using the 8.1 DMT. The job hangs fairly early, and the arerror.log shows: Mon Oct 07 23:52:44 2013 390634 : Error in plugin : Either job Product_Catalog(Object Id null, Directory Id 000) does not exist Or User Remedy Application Service is not

Re: Display No Match Error

2013-10-08 Thread Karthik
Enable db logging on client side and see the SQL when you get the error message. You would be able to see how exactly ar system is fetching the message from db. Once found, replace the message. On Oct 8, 2013 8:56 PM, "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS" < lisa.kemes@dla.mil> wrote:

Re: Display No Match Error

2013-10-08 Thread Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
I took a look at that but I can't find this message on this form. It's ARERR 9278 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Tuesday, October 08, 2013 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: Display

Re: Display No Match Error

2013-10-08 Thread Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
LJ, good idea, but I don't think that will work for an Active Link. The set field action is kicking off when the customer returns what they typed in the field (and adding other info to other fields if it finds a match). -Original Message- From: Action Request System discussion list(ARSL

Re: BUG14 ? BSUG14?

2013-10-08 Thread arslist
There will have to be a code yes. I have spent 5.5 years dealing with the hotels and contracts and the answer to your suggestion is: not necessary other than ensuring that the room block can only be booked by conference attendees. Could be important if you don't want another company staying there a

Re: Display No Match Error

2013-10-08 Thread Karthik
Why don't you replace the message text on ar system message catalog form instead? - Karthik On Oct 8, 2013 8:33 PM, "Longwing, Lj" wrote: > ** > Lisa, > That's not unreasonable at all (in my opinion)one option that you may > not have thought about... > > Set it to Display Error, and enable a

Re: Fonemine's MobileForce and ITSM 7.6.4?

2013-10-08 Thread Richter, Howard (CEI - Atlanta)
Joe, Thanks. This choice was made without contacting me (or anyone that knows of Remedy/ITSM). My guess it that the product solves some other needs and someone from their sales department said sure we can interface with Remedy. Our goal was for next year to look at the top vendors and then do a

Re: Display No Match Error

2013-10-08 Thread Longwing, Lj
Lisa, That's not unreasonable at all (in my opinion)one option that you may not have thought about... Set it to Display Error, and enable an error handlerhave the error handler give a message of type Error using your own words... this isn't 'ideal' because both errors will show...yours an

Display No Match Error

2013-10-08 Thread Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
I checked the BMC Communities (under BMC Remedy AR System) to see if anything matched my idea and I couldn't find anything. I'd like to make another drop down for set and field actions to compliment the "Display No Match Error." I'd like to have the ability to create my own error. I know I can do