Re: BMC Support

Koyb, I'm not a BMC employee and I can tell you Kapil is one of the best guys I've worked with at support. He's been at BMC for a while and is a good resource. Sent from my iPhone > On Nov 22, 2013, at 6:09 PM, Kapil Banwari wrote: > > ** > Hi Koyb, > > I am ‘Kapil Banwari’ one of the Suppo

Re: BMC Support

Hi Koyb, I am 'Kapil Banwari' one of the Support Managers in BMC. I will involve Sr. management immediately to help you out and will get your issue expedited . I would also ask one of the manager from OnDemand team to reach out to you. If you can share your contact number , that would hel

Re: FW: BMC Support

Hi Koyb, I am the Remedy OnDemand Product Manager. There is currently a lot of focus around enhancing our customers support experience. Can you email me at tony_my...@bmc.com so we can set a time to discuss the details? Thanks, TM _

SOLVED: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

BMC provided me with a jar file that fixed the issue for me. Oddly enough, this feels like it's at least the third time I had to get a different SRMSServiceRequestBrowser.jar since going to 7.6.4. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion

FW: BMC Support

One by one our team (including our Director) has contacted the RoD contact and the Account Manager and no one has resolved the issue for weeks. Our team has been very patient and polite in dealing with this matter. This is impacting our business so we need to escalate. From: Action Req

Re: BMC Support

Many consultants have recommended when this has been requested in the past working with your companies RoD contact and request getting BMC management involved. There are multiple BMC personnel in support you can contact however I have found that getting the Account Manager involved will provide

BMC Support

Hi, Who can we speak with at BMC on a Sr. Management Level about problems we are experiencing with Remedy On Demand Support? The support we are getting is horrific - a real nightmare. At this point, our company does not plan to renew with BMC - specifically because of Remedy On Demand sup

Re: OT: ServiceNow

Not me. I was picking on LJ! Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Charters Sent: Friday, November 22, 2013 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: OT: ServiceNow ** Why y'all gotta pick on Stephen? Sincerly, David Ch

Re: OT: ServiceNow

Why y'all gotta pick on Stephen?  Sincerly, David Charters Charters Technologies 317-331-8985 Original message From: stephen leith Date:11/22/2013 10:47 AM (GMT-05:00) To: arslist@ARSLIST.ORG Subject: Re: OT: ServiceNow ** Lol :) Thanks for the response, I'm already o

Re: OT: ServiceNow

Lol :) Thanks for the response, I'm already on there though. Sent from my iPhone On 22 Nov 2013, at 15:44, "Ron Legters" wrote: > ** > I think the Remedy folks on the list would say it’s the other way round. :-) > > To answer the question though - http://community.servicenow.com/ > > My

Re: OT: ServiceNow

I think the Remedy folks on the list would say it’s the other way round. :-) To answer the question though - http://community.servicenow.com/ My experience is that it’s not as lively or responsive as the ARS List, but it’s as close as SNOW gets. Thanks, Ron Legters System Administrator Univar T

Re: OT: ServiceNow

Yes I understood that. The amount of remedy guys I know that are trying to get into SN makes me think somebody here may know. Kind of like walking into a McDonald's and asking where the nearest French restaurant is :) Sent from my iPhone On 22 Nov 2013, at 15:27, "LJ LongWing" wrote: >

Re: OT: ServiceNow

I'm not saying everyone is as ignorant about SNOW as I am, and I have actually seen several discussions on the ARSList regarding advantages/disadvantages of it discussed very intelligently (as I have come to expect from this discussion list)I was just trying to explain to Stephen one possible r

Re: OT: ServiceNow

LJ, There are a few folks that are looking at SNOW. In some cases, one needs to look at the competition to be able to say what's good and what's bad and not have it be an opinion. Dan Bloom is one. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Beha

Re: [EXTERNAL] Re: Total Time Spent on an incident

Neha: I spend most of my time building Analytics reports, and I've seen those OOB measures return some pretty strange results, so I normally avoid using them. I calculate the raw time open to date on one of our standard Analytics reports. The formula I use is as follows: [Time Open to Date -

Re: OT: ServiceNow

I think what Shawn was saying was your request may have been something like walking into a Chevy dealership and asking the sales people where the closest Ford dealership is. Honestly though...not many people on this list are likely to have a bunch of information on SNOW...you may want to try s

Re: OT: ServiceNow

Errr thanks? Sent from my iPhone On 22 Nov 2013, at 15:11, "Pierson, Shawn" wrote: > Hello, > > Have you checked this out? http://www.youtube.com/watch?v=sTSA_sWGM44 > > Thanks, > > Shawn Pierson > Remedy Developer | Energy Transfer > > > -Original Message- > From: Action Requ

Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

I'm not aware of that site I guess because I never apply patches or hotfixes unless I run into an issue (7.6.4 and later seem to have a hydra of defects, kill one defect and in the process create two new defects.) Thanks, Shawn Pierson Remedy Developer | Energy Transfer 1300 Main St. Houston, T

Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

There is that super secret site that has the monthly hot fix. That is what I was talking about. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, November 22, 2013 9:06 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 8.1 and SRM

Re: OT: ServiceNow

Hello, Have you checked this out? http://www.youtube.com/watch?v=sTSA_sWGM44 Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of stephen Leith Sent: Friday, Novemb

ServiceNow

Hi everyone. Does anybody know of a ServiceNow equivalent of the ARS list? Stephen Leith ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

8.1 Patch 2 is the latest released patchthere are other hot fixes that are newer, but they aren't 'released' yet On Fri, Nov 22, 2013 at 7:58 AM, Pierson, Shawn < shawn.pier...@energytransfer.com> wrote: > ** > > The latest being 8.1 Patch 2 or is there something newer? > > > > Thanks, >

Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

The latest being 8.1 Patch 2 or is there something newer? Thanks, Shawn Pierson Remedy Developer | Energy Transfer 1300 Main St. Houston, TX 77002 | 713.989.7226 IT Service Desk: 1.855.658.2468 If you would like to report an issue with Remedy, please click here to ente

Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

Have you tried the latest Mid-tier hotfix? Maybe there is something there. Some of those monthly hotfixes make a difference. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Friday, November 22, 2013 8:39 AM To: arslist@ARSLIST

Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

Interestingly, in the config.properties file of the Mid Tier I found this setting: arsystem.emit_X_UA_compatible_mode=true Changing it to false doesn’t actually do anything as far as I can tell, but hopefully I can find a hidden setting somewhere in the Mid Tier to fix this. Thanks, Shawn Pie

Re: How can I change "Current Host Id" for AR System?

Thanks Greg, I did it :) Четверг, 21 ноября 2013, 15:50 UTC от "Givens, Gregory CTR NPC, Pers 54" : >Andrey > >For a Windows server >1. Login to the Virtual Server >2. Open the Properties of the Network adapter listed in Device Manager. >3. Select the Advanced Tab >4. In the Property list, sele

Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

Thanks. I took a look and I don’t think they specifically apply to this specific issue. I’m reading up on Tomcat now because it looks like I might be able to set up a filter to override the page headers and set that meta tag correctly. I don’t know why BMC is setting it to “edge” which is acc

Re: Flasboard Error On Mid-Tier - Caught Exception

Try this "customqual='Company'=""" + $z1D_Company$ + """ AND 'Priority' = ""Critical""" You had WAY more "'s in there than you needed :) On Fri, Nov 22, 2013 at 6:39 AM, Andro WC wrote: > Hi, > > I'am trying to set the below flashboard qualification to a temp field and > then doing a set fiel

Flasboard Error On Mid-Tier - Caught Exception

Hi, I'am trying to set the below flashboard qualification to a temp field and then doing a set field operation to set the this value to a DVF field, however getting "Caught Exception : ')' Expected error" Qualification is: ((("customqual='Company'=" + ) + $z1D_Company$) + ) + " AN

Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

Prior to David Easter leaving I remember that he answered a question that there were some issues with ARS and IE9. You may want to query the List Archives. -Original Message- From: Pierson, Shawn To: arslist Sent: Fri, Nov 22, 2013 7:50 am Subject: ARS 8.1 and SRM 7.6.4 incompatibilit

ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

Good morning, I've recently run across an issue where after upgrading to ARS 8.1, fields with menus on SRM stops working with Internet Explorer. The only way I see to get it working is to go into my browser settings by hitting F12 and changing the Document Mode from IE9 standards to IE8 standa

Remedy Integration with EDW & BI

Dear List, Please let me know on the feasibility of Remedy integration with Enterprise data warehouse and Business Intelligence tools. Thanks in advance. Regards, Shadab Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and a

Re: ITSM 7.6.04 Incident question

You could add a resolution categorization entry. That way you can avoid customization. -Karthik On Nov 20, 2013 10:46 PM, "Janie Sprenger" wrote: > ** > > I had written these instructions for updating the status reason for the > Asset forms on top of the CMDB on 7.6 P1. I think this will at lea