Re: How to find out LB pointing which ARS.

You can also login to each individual server and see the license review form for user names, whatever the users you see on that form, those users are connected to that specific server. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Suresh

Re: Unable to log into ARS 7.5

Do you see other armonitor child processes started in your task manager like arplugin,dispatcher etc. do you see arserver.exe dies during startup by looking at armonitor.log, do you see arserver.exe process memory is task manager is growing and suddenly crashes. -Original Message-

Re: Why no phasing in Active Linsk and Escalations

I am also finding an answer for this but never got any. People just say activelinks are client based hence they do not need phasing and escalations are time based and cannot include phasing. But I do not feel this is the answer, there must be a correct and valid answer.

Re: Why no phasing in Active Linsk and Escalations

Hi, The phases as a workaround on the server (FLTR), not something that is missing from the client (ACTL). The phases is there because on a submit, you can and want to do certain things before you commit things to the database. For example, it would not be efficient to commit something to the

Remote Contracting Opportunity Available!

Hello Remedy Experts! I have a short term (60 days) contracting opportunity for a Sr. Remedy Developer. This project can support remote work with very limited travel to the client site and the beginning of the project. We're looking for someone that specializes in SRM development and

Re: Why no phasing in Active Linsk and Escalations

James, Misi's notes are the best description of the situation. Escalations are searches and all work is done with Filters and Filters have phasing so Escalations have phasing. Active links have no phasing as they do not have the operations and side effect issues (see below) that Filters can

ARSUITEKIT 8.1 install asks for the location of Disk1

Hello Listers, ARS 8.1.00 migrating from one remote MSSQL server to another. I had the current development db copied and restored onto the production db server. I changed the name of the db-server in the ar.cfg file to point to the production db server and ran the installation suite kit.

Server Error in '/' Application following Windows Update

(Cross-posted to BMC Communities) The basics: ARS 8.0 patch 2; no apps Mid-Tier 8.1 IIS/Tomcat Java 1.7.51 Apologies in advance for the lengthy post: Recently I installed numerous pending Windows updates on a mid-tier server (ver. 8.1.00 201301251157). Among these was .NET Framework 4.5.1.

Re: Server Error in '/' Application following Windows Update

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Re: ARSUITEKIT 8.1 install asks for the location of Disk1

Hi John, Try renaming the folder where your installer is located to Disk1. I have had to do this before. Regards, Chris Chris Jones, Director Email: chris.jo...@aramea.co Aramea Original message From: Reiser, John J john.j.rei...@lmco.com Date:05/03/2014 18:36

Re: Remote Contracting Opportunity Available!

** Where is the customer located?Sincerly,David ChartersCharters Technologies317-331-8985 Original message From: "Werner, Chris" Date:03/05/2014 11:01 AM (GMT-05:00) To: arslist@ARSLIST.ORG Subject: Remote Contracting Opportunity Available! ** Hello

Server Error in '/' Application following Windows Update

Hello If you get rid of IIS, you solve the problem and make your life easier. It's unlikely IIS is doing anything useful for you. So kill it, enable the Tomcat HTTP connector by uncommenting the Connector / (probably set to port 8080) in the Tomcat conf/server.xml, restart Tomcat, connect to

Re: Server Error in '/' Application following Windows Update

Thanks, I vaguely remember going through this last summer, and for some unremembered reason we left IIS in place. Not sure if this is why, but we're using SSL/port 443 and not 8080. Other thing I noticed in IIS Handler Mappings, is that it jumped from 4 before I did the Windows updates, to

OT: JOB: Admin/Dev slots

Hello, I have several upcoming slots out there - were growing 8-) Where? DC or Herndon VA, or Raleigh NC. If you are interested in a Developer Position with ITSM 7.1 - 8.1 experience please send me your Resume. patrick.za...@devtechnology.com http://devtechnology.com/ -- Patrick Zandi

Adding a column to Overview Console: Not Working

Hi folks, I have read several of the articles already written regarding this topic, and I believe I have followed directions, but I can't seem to get my column to show up in the Overview Console. My specs Remedy AR System 7.6.04 SP3 Mid Tier 7.6.04 SP4 IE 8.0 My goal: to show the Product Name

Re: EXTERNAL: Re: ARSUITEKIT 8.1 install asks for the location of Disk1

Chris, Do you mean the top level from the root of the drive? I unzipped the ARSSUITEKIT in the E:\Downloads folder on my VM Windows 2008 R2. So make a folder called DISK1 at the root? Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin

Re: EXTERNAL: Re: ARSUITEKIT 8.1 install asks for the location of Disk1

Hi, The directory containing setup.cmd should be named Disk1. On the installer I looked at I also had a parallel Disk2 directory containing some files. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at

Re: EXTERNAL: Re: ARSUITEKIT 8.1 install asks for the location of Disk1

Misi, Yes I have both folders and I was instructed by BMC during a different install to unzip all of the subfolders. I've done all of that and I still get the Install Media message asking for Disk1. I browse to Disk1 and still get asked for new media. Thank you, --- John J. Reiser Remedy

Resolved (maybe): [arslist] Server Error in '/' Application following Windows Update

UPDATE: I went into the Programs and Features control panel and uninstalled .NET Framework 4.5.1. This seems to have resolved the issue. I guess a remaining question, from a security standpoint, is whether it's OK to have the : character in a URL (because it's part of the form name). Thanks,

Re: OT: JOB: Admin/Dev slots

US Personnel, and Clearance required. I will be forwarding these on as I see fit. Thanks again for the wonderful responses. On Wed, Mar 5, 2014 at 2:46 PM, patrick zandi remedy...@gmail.com wrote: Hello, I have several upcoming slots out there - were growing 8-) Where? DC or Herndon

Re: EXTERNAL: Re: ARSUITEKIT 8.1 install asks for the location of Disk1

Hi, This is how my structure looks after unzipping the 8.1.01 installer: ./configchecker81_build001.zip ./Disk1/InstData/MediaId.properties ./Disk1/InstData/Resource1.zip ./Disk1/InstData/VM/setup.exe ./Disk1/setup.cmd ./Disk1/setup.jar ./Disk1/utility/ARSystem-ini-template.txt

Re: EXTERNAL: Re: ARSUITEKIT 8.1 install asks for the location of Disk1

Misi, That's pretty much what I see but of course with Windows \ and not starting at the root. And I've done this many times before not needing to move the Disk1 and Disk2 folders anywhere special. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development

Status and Assignment LOg

Hi List, Can you please assist me in below issue? Is there any form in BMC Remedy ITSM 7.6, which holds past history of HPD:Help Desk I mean form which stores, 1. Current and previous status 2. Current and previous assignment information. I found in Assignment Log form only information

Re: Status and Assignment LOg

maybe audit log forms can help you with your requirement. first you have to check if you have put the right audit configuration based on the fields you want to keep record. 2014-03-05 20:16 GMT-05:00 Neha Khandelwal jbpn...@gmail.com: Hi List, Can you please assist me in below issue? Is

Re: Implementing Multiple Help Desk Forms

You may want to look at BMC Service Request Management. Thanks Mahesh On Tue, Feb 25, 2014 at 3:22 PM, Tom Siegel tsie...@intrado.com wrote: Hi - Tom the newby again, working on migrating our company from BMC SDE to Remedy. My next major challenge is how to implement the 100 or so custom

Re: Unable to log into ARS 7.5 - Resolved

Hi Everyone, Thanks for the response, we have identified the issue and resolved it. The issue was with the AR System Current License Usage form. It had 17 million records in it and was causing arserverd to hit a max memory usage. Regards, Rajiv N

Re: Adding a column to Overview Console: Not Working

Hi Susan, Please check the view overlay is already there and the field is added in view overlay before trying to create field overlay of the table. Maybe that will help. Regarding the changes not getting relected because system by default picks up the Overlay object and not the original and you

Re: Status and Assignment LOg

Thanks for the reply. I saw Audit Style in HPD:Help Desk form for my application is set as Log Style, and therefore changed field values are stored in Log field of Audit Log Form. I need to show following Incident history to user - *From Status**To Status* *From Group** To Group*

Re: Status and Assignment LOg

Hi Neha, You can change audit style to Form Style and after that do the configuration for field level auditing for the above fields you wanted to be audited. When the form is audited, data from the main-form fields configured for auditing is copied to corresponding fields on the audit form. If

Server Error in '/' Application following Windows Update

Hello Configuring SSL with anything can be painful. The problem with Tomcat, and it's actually a really poor piece of design, is that there are two entirely separate ways to configure SSL. If you've got the Tomcat native DLL installed (look for tomcat*.dll in your Tomcat bin directory), it uses