Re: ARS 8 Text Validation

Hi, This should always work, and has always worked: Run If: (NOT 'Field' LIKE "[^ ][^ ][^ ][^ ][^ ][^ ]%") Now the spaces seems a little redundant. In a client, you can not enter spaces only, the client will truncate leading and trailing whitespace. API-programs could send in leading/trailing wh

Re: Strcturing CMDB data

Do not had uniqueness on any of the CMDB fields because this will create issues post reconciliation. As you know that Reconciliation does an Identify and merge , so your Source dataset CI gets reconciles into target Dataset which is always Asset then it will have issues for Unique fields. I hope

Re: Strcturing CMDB data

Did not realize that I am putting it in this way. Defining a unique fields as Name means I am planning to add name in all the rulesets of identity activity. I really does not mean to define a unique index. Can you tell me a case where two CIs can have same name?

Re: Strcturing CMDB data

Have it in combination with DatsetID. -Original Message- From: Sweety [mailto:sweetykhann...@gmail.com] Sent: Wednesday, March 26, 2014 3:51 PM To: arslist@ARSLIST.ORG; Somavanshi, Yogesh Subject: Re: Strcturing CMDB data Did not realize that I am putting it in this way. Defining a uniqu

Re: Strcturing CMDB data

Yes, sure. So the qualification can be; Name != $NULL$ and Name=$Name$ and Dataset = $Dataset$ (rough qualification) I am on single tenancy, no multiple companies involved. I heard that there are cases where two CIs have same name but really not sure if its true or not. Do you have any idea abo

ARERR 9351 error

Team, I have faced an issue when I access the remedy from web url.please refer the below issue info. unable to setup data connection, which is preventing the application from working correctly. HTTP communication Error: 500 (ARERR 9351). have checked the config.properties and checked arsystem.xm

Re: ARERR 9351 error

There is no team here to work on your issues. We all are just friends here and help us each other. Never say team again. Regarding your issue, check with your network team or use fiddler log to trace the issue. ___ UNSU

Re: Integration SCCM and CMDB

I would suggest using Atrium Integrator rather than AIE. You didn't mention what version of ARS and ITSM you are on but since AIE is basically being retired you may want to go ahead and get familiar with AI. I haven't tried it since 7.6.4 just came out, and it mostly worked then but I imagine

Re: ARERR 9351 error

Sweety, Thanks for your email. I have asked the fix only.:) Need recommendations to fix this issue. Regards, Suresh L On Mar 26, 2014 5:03 PM, "Sweety" wrote: > There is no team here to work on your issues. We all are just friends here > and help us each other. Never say team again. > > Regar

Significance of Development cache mode

Hi Experts, Can you someone let me know the significance of "Development cache mode". Does this have an effect on the application server performance ? When this option needs to be enabled ? How is this different from the normal mode ( dev cache mode = disabled) ? Regards

Re: ARERR 9351 error

Sweety, I have always considered the ARSList to be a team of sorts, not in the same way as the on you might be paid to work on of course, but a team none the less. On Mar 26, 2014 5:33 AM, "Sweety" wrote: > There is no team here to work on your issues. We all are just friends here > and help us e

Re: Map TIMESTAMP keyword as default value for PDT Variable

No luck? Still converts to the literal Timestamp, just in double quotes. -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ From: Action Request System discussion list(ARSList) [mailto:arslist@A

BIRT not rendering data

Hey Listers, We are running ITSM 8.x. Our users are suddenly getting a blank BIRT report on the screen, however, when the report is scheduled the data shows up fine in the report, just NOT to the screen. We recently updated the config properties to address the issues stated below, but the report

Re: List Menu Functionality

Even in the User tool I have always seen the type ahead to only be a single character. I tested on a 7.6.04 SP3 User Tool and (using your example) when I hit the "r" it jumps to the R data. I think I saw that the 8x was changed to work like you are wanting Fred -Original Message- Fro

Re: ARERR 9351 error

Can you ping the website successfully? Are you sure it's not a network issue? Can you get to your db from the WUT? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Suresh Loganathan Sent: Wednesday, March 26, 2014 7:18 AM T

Re: BIRT Viewer Separate From Remedy

I have BIRT Designer installed on my desktop and create reports and run them through BIRT Designer and then take the .rptdesign file and add it to the Report form in the AR System. I've never used a BIRT Viewer to view Remedy reports outside of Remedy (unless it's in BIRT Designer). And it has

Re: Significance of Development cache mode

Development cache mode is intended for servers whose main purpose is application development. It is unsuitable for servers with many application users in a production environment because user operations are blocked when administrative operations, such as form and workflow changes, occur. This is es

Re: ARERR 9351 error

Suresh, There is a very good article on this topic on Communities https://communities.bmc.com/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2013/08/22/the-pulse-what-data-connection-is-arerr9351-really-trying-to-set-up On Wed, Mar 26, 2014 at 5:17 AM, Suresh Lo

Re: Data is not getting displayed in Flashboard

Hi Joe, I'm able to see the variables in the developer studio and the variable is added in the flash board in developer studio, But when try to see the same flash board in Mid-Tier i'm not getting any data and active variable is empty. Thanks, Dinesh kumar. On Fri, Mar 21, 2014 at 12:24 PM, Joe

Re: Integration SCCM and CMDB

We have the same setup, this is a standard import job to the CMDB. Depending on your version of ARS you will use AIE or AI. What we have found that works the best is to create a view of those systems you truly want in your CMDB within the SCCM database, then build your integration job based on

Re: Map TIMESTAMP keyword as default value for PDT Variable

Hi Chris, If you change request directly goes to implementation phase means You can try $TIMESTAMP$ + 3600 . Thanks, Dinesh kumar. On Wed, Mar 26, 2014 at 6:12 PM, Danaceau, Chris wrote: > ** > > No luck? Still converts to the literal Timestamp, just in double quotes. > > > > -- > > Thank Yo

Re: Strcturing CMDB data

You can do this, however by definition the name "attribute" in the CMDB is not unique. The dataset and reconciliation identity is the unique identifier for rows in CMDB datasets. If you still intend on moving forward with this approach, add the dataset ID and use the Fully Qualified Domain Nam

Re: List Menu Functionality

With the 7.5 WUT I am able to type ahead a few characters on a couple of fields, but maybe it's because they have very large menus (over 15,000 items) so the matching is slow enough to take the extra character input - also, they're set to match anywhere (if that's a factor). Other fields only

How can I increase user adoption?

Howdy list! I recently came into a new environment where the user base (IT users only) are not very inclined to use Remedy unless they absolutely, positively must (such as for change requests). I am looking for any ideas to help me increase user adoption across the IT department which happens

Re: List Menu Functionality

Sometime this is very annoying as after every letter you type it wait for some time and comes back with suggestion. In 8.x Auto complete property is there which says "Auto complete after Keystrokes" and you can specify how many letters I have not yet validated it. you might want to test this and

[ADV] ARSmarts, a remedy for alcoholism ...

Hello List, Recently, one of our users lost his ARSmarts license (new computer or something ...). I received a mail that said: /Could you please generate for me a new license ASAP?// //I tried to understand a piece of workflow without ARSmarts, and this caused me to drink heavily. Pleas

Re: ARERR 9351 error

Sweety, Need to tell one info. I know, we are all friends. This community gave resolution when I was in embarrassment situation. I honor each and every one in this community. "Team" word is not bad word. if you are taking wrong, I will not take any responsibility. if you know the resolution then

Re: Integration SCCM and CMDB

** Our company is staying fixed on 7.6.4, and does not plan to upgrade any time soon. Any idea when AIE is being retired? I can load the data through AIE, so is I assume there is a way in AIE to build logic so that if the CI is no longer in SCCM during the last scan, we can remove this

Re: How can I increase user adoption?

Find the most overworked group. The one that really needs additional staff and are not able to provide proof. Tell them that if they document what they do, incidents and requests, they stand a better chance of getting new team members than without back-up documentation. We have several teams

Re: How can I increase user adoption?

What's the management like there? That's really where it has to start. There are so many self-help and self-improvement books out there specifically because we humans are so bad at it. ITSM is basically self-improvement for I.T. so it will suffer from neglect in the same way if there isn't su

Re: How can I increase user adoption?

Rick, You have sort of answered your own question. Making the Remedy application web driven, would certainly get a more positive response from your UNIX users. Is your application mobile enabled? That could be another great tool. While many users may complain of yet another fat tool on their PC

Re: [ADV] ARSmarts, a remedy for alcoholism ...

He is allowed to drink at work? Nice!! What’s he complaining about! Maybe the beer isn’t free.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Support Sent: Wednesday, March 26, 2014 12:01 PM To: arslist@ARSLIST.ORG Subject:

Re: Significance of Development cache mode

Prathap, Very short answer, this is the mode that needs to be enabled when developing or migrating code. So usually on the development server at almost all times but NEVER on the production server EXCEPT when migrating code when the users are offline. This mode when enabled, immediately ca

Re: Map TIMESTAMP keyword as default value for PDT Variable

Just a guess (not near a server right now): "$\TIMESTAMP$" Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dinesh Kumar Sent: Wednesday, March 26, 2014 8:23 AM To: arslist@ARSLIST.

Re: How can I increase user adoption?

Hi Rick! Claire & Joe are (as usual) on the right track. The bottom line is 'WIIFM' - What's In It For Me. The only way to get user buy-in is to show them how the change will help them. Better justification for more staff; verification of current effort; fewer clicks to accomplish something; t

CMDB:Auto Identify/ Generate ID feature is destructive

Hi List, Check the below thread/Idean and let me know what do you think; https://communities.bmc.com/ideas/5705 https://communities.bmc.com/thread/103670 Cheers, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist

Re: How can I increase user adoption?

Thanks for the tips everyone, glad to see I was at least on the right track in some respects. Some users may not like that the WUT has reached its sunset but you are right, part of my job is to help them see why that is actually a good thing for them. I do already have a request for inbound e-ma

Re: CMDB:Auto Identify/ Generate ID feature is destructive

I see two different issues here. 1. There are duplicate CIs in your discovery dataset. This issue needs to be resolved prior to attempting bringing in the data into the CMDB and promoting it into the BMC.ASSET dataset. I'm assuming you are most likely working with computer systems in this sce