ADFS for SSO Authentication

2014-05-22 Thread Dinesh Kumar
** Hello Everyone, Has any one used ADFS for SSO authentication in BMC Remedy 8.1 . If Yes can we use it OOT AREA Plugin for it or do we need to build custom workflow for it . Thanks, Dinesh kumar. _ARSlist: "Where the Answers Are" and have been for 20 years_

Re: ADFS for SSO Authentication

2014-05-22 Thread SUBSCRIBE arslist Aditya Sharma
What version of Atrium SSO you are planning it to implement on? There is no additional workflow required for basic user authentication to login into Remedy. Custom workflow will be required if you have some additional requirements like double authentication during approvals etc.. Regards,

Remedy 7.6.04 SP3 user tool download...

2014-05-22 Thread ersureshbe
Hi Team, Do we have any exe, related to 7.6.04 SP3 user tool separtely? If yes, can you please share the link to download? We have installed 7.6.04 user tool and needs to upgrade SP3. Anticipating for your favorable reply. Regards, Suresh Loganathan... -- View this message in context:

Re: Remedy 7.6.04 SP3 user tool download...

2014-05-22 Thread Patil, Vivek
Hi Suresh , Please ensure that if you have 8.x ARServer installed then please install User Tool in different directory. AR 8.0 in directory A and 7604 User Tool in path B. Please refer KA387013 for details. Thanks,   Vivek -Original Message- From: Action Request System discussion

ADFS for SSO Authentication

2014-05-22 Thread John Baker
Hello (advert disclaimer etc) You can spend a lot of time and effort trying to make AtriumSSO work, or you can do it in five minutes with the JSS SSO Plugin. This video (with audio commentary) may be useful as it demonstrates multiple ADFS integrations to a single Mid Tier:

Re: Remedy 7.6.04 SP3 user tool download...

2014-05-22 Thread ersureshbe
Hi Vivek, Thanks for your prompt response. Have tried with KB from BMC knowledge base. Can't see that information. Tried into Knowledge Base link. Can you please share the link. Present, we have upgraded with 8.1.01 SP1 from 8.1. Shall we use the same patch to upgrade the USer tool 7.6.04 SP3

Spoon LDAP_People Value substitution

2014-05-22 Thread Tom Siegel
Hi All - I am working on a customized version of the LDAP_People transformation. I was wondering if someone could lead me in the proper direction regarding the following. I need to parse the stream values from the DMT_LDAP_INPUT step and look for the value TERM in the title AD attribute. If

Re: ITSM 8.1 SP1 - Content missing ?

2014-05-22 Thread Ortega, Jesus A
When is BMC going to take all of this new-found, private investor money and start spending it on Quality and Assurance Testing? Rome is burning and the Barbarians are at the gates (SNOW). Every time that I read an ARSlist post like this I can't help but think that BMC is not helping our cause,

Re: ITSM 8.1 SP1 - Content missing ?

2014-05-22 Thread patrick zandi
ROFL -- I have been wondering that for YEARS... Alpha code is what we live by When is the Year of the Admin Coming Back. it has been the Year of the sales guy for a while now. On Thu, May 22, 2014 at 11:22 AM, Ortega, Jesus A jesus.ort...@lyondellbasell.com wrote: ** When is BMC

Re: ITSM 8.1 SP1 - Content missing ?

2014-05-22 Thread Stanley Feinstein
1997 was the “Year of the Partner.” From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Thursday, May 22, 2014 8:38 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 8.1 SP1 - Content missing ? ** ROFL -- I have been wondering

Re: ITSM 8.1 SP1 - Content missing ?

2014-05-22 Thread Jason Miller
I have been pretty ranty the last few months (more so on the BMC Communities) so I'll just stand next to my soapbox. Part of my rantiness is a result of the beatings my team has been getting over ITSM the year we have been live on just CM and SRM. it has been the Year of the sales guy for a

Re: ITSM 8.1 SP1 - Content missing ?

2014-05-22 Thread John Sundberg
Just wondering - why do you think they have private equity money? I would say that got “private equity leadership”. I doubt private equity comes in and says — hey — lets spend some money. I predict it is more of: 1) Here is where you are wasting money - but were uncomfortable in cutting — cut

Scheduling Incidents / Service Requests

2014-05-22 Thread Thad Esser
I am being asked to provide scheduling capabilities for certain types of incident requests (every quarter, automatically create this incident). Does anything like that already exist for Incidents in version 8.1? I found similar functionality for Asset and SLM, but I'm not seeing anything for

ITSM 8.1 SP1 - Content missing ?

2014-05-22 Thread John Baker
BMC have, for a long time, struggled with a disconnect between the people writing good products, the people writing bad products, and those overseeing the two who are unable to tell the difference between the good and the bad. Consider AtriumSSO. Exactly how much money have they spent on that

Re: Scheduling Incidents / Service Requests

2014-05-22 Thread Tauf Chowdhury
Not that I know of out of the box. Sent from my iPhone On May 22, 2014, at 12:12 PM, Thad Esser thad.es...@gmail.com wrote: ** I am being asked to provide scheduling capabilities for certain types of incident requests (every quarter, automatically create this incident). Does anything

Re: Scheduling Incidents / Service Requests

2014-05-22 Thread Jason Miller
I have seen situations where something breaks on a regular interval :) In theory this shouldn't happen but it does. On Thu, May 22, 2014 at 9:16 AM, Roger Justice rjust2...@aol.com wrote: ** The concept is part of scheduling that creates a Change. The concept of creating a recurring

Re: Scheduling Incidents / Service Requests

2014-05-22 Thread Roger Justice
The concept is part of scheduling that creates a Change. The concept of creating a recurring Incident does not make any sense. How do you know something will break every month. -Original Message- From: Thad Esser thad.es...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Thu, May 22,

Re: ITSM 8.1 SP1 - Content missing ?

2014-05-22 Thread Rick Westbrock
I have seen in the past that private equity will in fact spend a significant amount of money on a new acquisition IF they can see a short to medium benefit to the business that will end up making them money. Sure it’s not common but it does happen when a company doesn’t have liquid assets or

Re: Scheduling Incidents / Service Requests

2014-05-22 Thread Thad Esser
Interesting... I got Jason's reply to Roger's post, but haven't received Roger's yet. Anyway, these will be for Service Request type incidents, not break/fix. We have a custom built legacy 6.3 application that is a 95% fit for SRM/Incident (the goal is to get everyone off of the 6.3 server).

Re: Scheduling Incidents / Service Requests

2014-05-22 Thread Stanley Feinstein
Hi Thad, We developed this functionality for a client that had licensed our Remedy-based ActionProgram Manager Plus which is a process, project, program, portfolio, governance, resource, risk and cost management (time and expense tracking) application. They wanted to manage scheduled and

Re: ITSM 8.1 SP1 - Content missing ?

2014-05-22 Thread Patil, Vivek
Hi Ortega, This bug was found during in-house testing so we released a SLM hotfix when 8.1 SP1 was released. We tried to alert customers through below mediums : 1] Urgent issues/ Flash was released . 2] Documentation. I agree , I was little late in posting this on ARSList. May I know

Re: ITSM 8.1 SP1 - Content missing ?

2014-05-22 Thread patrick zandi
They spun off the Marimba product: and did not know how to sell it. IT is a HUGE Winner !! yet they Spun it the Wrong direction.. They were only after the BSA cash COW (which is too high!!) but they could have Augmented their Cash with Marimba in a Very Profitable way: Must have got advice

Re: Remedy 7.6.04 SP3 user tool download...

2014-05-22 Thread ersureshbe
Hi vivek, Thanks for your quick info. Got an exe and installed into my server. Thanks a ton. Regards, Suresh Loganathan. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Remedy-7-6-04-SP3-user-tool-download-tp7596796p7596816.html Sent from the ARS

Re: ITSM 8.1 SP1 - Content missing ?

2014-05-22 Thread patrick zandi
Patil --- This happened on my server 2-3 WEEKS before they listed the issue in the Email... it took a long time to get the word out. On Thu, May 22, 2014 at 12:45 PM, Patil, Vivek vivek_pa...@bmc.com wrote: ** Hi Ortega, This bug was found during in-house testing so we released a SLM

Re: Scheduling Incidents / Service Requests

2014-05-22 Thread Pierson, Shawn
For that matter, this doesn't exist in Change Management as far as I know either. I'm considering building a small custom app with an escalation that runs on its own thread to do this at some point when my work load decreases (hah!) because we have scheduled releases, server OS patches, etc.

AIE Data exchange SQL connection update

2014-05-22 Thread Sweety
Hi List, We have an AIE job to suck data from vendors SQL database. Now they are planning to upgrade it to x version on different server. I am wondering what are changes required to update the SQL connection in the same AIE exchange? Is it required to create a new data exchange and class

Re: Data in server-side table fields is read-only.

2014-05-22 Thread Sweety
Understood. Thanks Misi for explaining as always. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years

Re: AIE Data exchange SQL connection update

2014-05-22 Thread Somavanshi, Yogesh
No changes to SQL connection parameters, they tend to remain the same, nor do you have to change exchange connection parameters. What version are you migrating too ? -Thanks Yogesh From: Action Request System discussion list(ARSList)

Innotas-RemedyARS Integration

2014-05-22 Thread Wallace, Kelvin
Greetings Listers, If anyone has any insights on such an integration, please let me know. Kelvin Kelvin R. Wallace Data Processing Manager Office of Agriculture Technology Services Florida Department of Agriculture and Consumer Services (850) 245-1067 - Office (850) 245-1075 - Fax

Re: AIE Data exchange SQL connection update

2014-05-22 Thread Sweety
Wondering why there would be no change when server name is changing and even database name. SQL team has provided the new SQL server name and database name to connect to that database. They are migrated SQL Server from an older serve 2005 to new one 2008. They have changed windows server also

Re: ITSM 8.1 SP1 - Content missing ?

2014-05-22 Thread Ortega, Jesus A
Vivek, You should not have released it in the first place until you had tested every aspect of the product. I would agree that it is difficult to test everything, but I think it should be obvious if 79 active links disappeared from the system after installation. It should not have ever been

Re: ITSM 8.1 SP1 - Content missing ?

2014-05-22 Thread patrick zandi
8.1.01.001.0001.1 Does that mean anything... On Thu, May 22, 2014 at 3:12 PM, Ortega, Jesus A jesus.ort...@lyondellbasell.com wrote: ** Vivek, You should not have released it in the first place until you had tested every aspect of the product. I would agree that it is difficult to

Re: Spoon LDAP_People Value substitution

2014-05-22 Thread Tom Siegel
It looks like I can do what I need with a Case\ Switch and Constant. Thansk - Tom ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years

Re: ITSM 8.1 SP1 - Content missing ?

2014-05-22 Thread Francois Seegers
In my opinion, if the BMC Remedy community start writing an ITSM version (Remedy Open Source) using the AR System itself then it will most probably be more stable than the releases from BMC themselves :) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On

VM Image for remedy

2014-05-22 Thread Sweety
Hi List, I want to access remedy 24x7 and to achieve this Carl adviced me to create a VM for remedy. I wonder how to do this and have couple of questions. 1) I want to carry the image with me all the time on my laptop, so do I need to first install everything - database, java, tomcat, remedy

Re: VM Image for remedy

2014-05-22 Thread Kevin Morgan
Sweety, Yes, you can definitely take it with you on your laptop. I use VMWare on my laptop. Create your VM. You can use Windows 7 Professional or Windows Server 2008 as the OS. They must be 64-bit. You will have to license this OS separately just as if it were on your system. I would

Re: ITSM 8.1 SP1 - Content missing ?

2014-05-22 Thread David Charters
I am pretty sure if a different ITSM of any kind was built and published, but would sue of alter arsystem so it wouldn't work. That is why is almost 30 years no one outside of bmc has ever built one and published it. Sent from my Verizon Wireless 4G LTE smartphone div Original message

Re: ITSM 8.1 SP1 - Content missing ?

2014-05-22 Thread Zandi
Bouyant solutions gidd created one. That people bought in the state of California Sent from my iPhone On May 22, 2014, at 8:09 PM, David Charters da...@charterstechnologies.com wrote: ** I am pretty sure if a different ITSM of any kind was built and published, but would sue of

Re: ITSM 8.1 SP1 - Content missing ?

2014-05-22 Thread David Charters
Wasn't that Moore of just a ticketing system and not a full ITSM solution?  Sent from my Verizon Wireless 4G LTE smartphone div Original message /divdivFrom: Zandi remedy...@gmail.com /divdivDate:05/22/2014 8:15 PM (GMT-05:00) /divdivTo: arslist@ARSLIST.ORG /divdivSubject:

Re: ITSM 8.1 SP1 - Content missing ?

2014-05-22 Thread Terry Bootsma
Well everyone: This is a pretty big miss on behalf of BMC. It should have been communicated a lot earlier in the process and via all means possible (like on the EPD site where people download SLM 8.1 GA !! ). I went from installing SLM 8.1 GA on ITSM 8.1 Patch 002 (no problems) onto ITSM 8.1

Re: ITSM 8.1 SP1 - Content missing ?

2014-05-22 Thread Patil, Vivek
Terry and Ortega, I agree that installers are taken for granted we can use them blindly. #Alert being communicated : 1] 8.1 SP1 Release notes had a urgent issues section 2] This is now on ARSList . yes, its late and 1-2 customers had to suffer :( 3] I am trying to work with EPD folks to find

Re: AIE Data exchange SQL connection update

2014-05-22 Thread Somavanshi, Yogesh
We have a link to change the dataexchanges connections at one go so you can refer it for updating the exchanges with new db values. -Original Message- From: Sweety [mailto:sweetykhann...@gmail.com] Sent: Friday, May 23, 2014 12:36 AM To: arslist@ARSLIST.ORG; Somavanshi, Yogesh Cc: