Re: Problem with a Java Plugin, .arxm file and "xercesImpl.jar"

I guess we are the only ones doing Data Import through a Java Plugin? No one has responded, so I am starting to feel that ARSList doesn't have the answers or just easy questions are answered. I will have to look elsewhere. :( Gordon On Wed, Nov 12, 2014 at 10:37 AM, Gordon Frank wrote: > All, >

Re: Problem with a Java Plugin, .arxm file and "xercesImpl.jar"

The xerces that BMC use is a million years old. Java has a much better implementation so you are better off without it. So you are able to save and open the armx So now what bit is failing in the original java plugin? If this is your code and you are not giving any indication on where it is fail

Re: Problem with a Java Plugin, .arxm file and "xercesImpl.jar"

Gordon, You said 'Java Plugin', is this a Java Plugin running in the Remedy Plugin arena, or a plugin running on something like a Tomcat server... When you say it's running the Data Import Tool, does that mean that it's dropping to a command prompt and executing it in a similar manner to what you

Friday Fun with Kinetic Task

I did this 2 minute demo a whole bunch of times at KEG, WWRUG, Gartner and a bunch of other places this last year. This demo/example seems to be very well received. I put together a quick video in case anybody else wanted to see it. Hopefully it generates some good ideas… http://vimeo.com/11185

Re: Problem with a Java Plugin, .arxm file and "xercesImpl.jar"

It did work, but when I had to redo the .armx file, it stopped. It works manually, but it was built to come a .arx file to a standard folder and run into a staging form with the push of an Active Link button. The file gets to the folder, but It doesn't load the data. The original fix was to add the

Re: OT: What was the first ARS app you built?

I can't recall the first app that I built -- I inherited several on the same system which I had already been using as a help desk agent. Our call center signed up one ISP after another as clients, and they each needed a Remedy app. (They weren't ISPs, per se -- this was back in dial-up days and t

Re: Developer Tool Crashing

If what you're hitting is infinite wait while doing something like expanding a guide, try deleting the dev-studio cache. Seems like I've gotta do that at least twice a week since we moved to 8.1 Andy On Nov 13, 2014 2:44 PM, "Frank Caruso" wrote: > Not seeing a lot of discussion on the list abo

Re: Friday Fun with Kinetic Task

John, That is pretty cool! On Fri, Nov 14, 2014 at 11:52 AM, John Sundberg < john.sundb...@kineticdata.com> wrote: > ** > > I did this 2 minute demo a whole bunch of times at KEG, WWRUG, Gartner and > a bunch of other places this last year. > > This demo/example seems to be very well received. >

Web Service data format

Hi All & TGIF, I have an external source attempting to use a web service to create a record on the WOI:WorkOrderInterface_Create form. In particular attempting to submit a date/time in the WO Type Field 06. Can anyone tell me the correct format for submit? Also is there any special encapsulatio

Username change issue

Hi All & TGIF I am attempting to change a username with the Data Wizard Console. Stars off ok, the audit log shows that some of the forms have been updated like AR System User Preference, but looking at Status it shows 55 Pending, I have deleted the lock record and tried again but the same thi

Re: Web Service data format

Mark: In the following format (ex. Requested_Start_Date for Change) 2014-12-01T02:00:00-04:00 GMT date/time plus the Timezone offset. I use it from SOAP-UI and it works great. Terry On 2014-11-14 14:49, Brittain, Mark wrote: > ** > > Hi All & TGIF, > > I have an external source a

Re: Friday Fun with Kinetic Task

Thanks — it was fun to do. -John On Fri, Nov 14, 2014 at 12:53 PM, Warren R. Baltimore II < warrenbaltim...@gmail.com> wrote: > ** > John, > > That is pretty cool! > > On Fri, Nov 14, 2014 at 11:52 AM, John Sundberg < > john.sundb...@kineticdata.com> wrote: > >> ** >> >> I did this 2 minute dem

MyIT SmartIT, FAQ/Help for end users?

Good Friday all, Does anyone know of any FAQs or help for the end users of MyIT Smart IT and if so where is it? Have a great weekend, Howard Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com

Re: Username change issue

About the only suggestion I can give you is to give this tool a try https://communities.bmc.com/docs/DOC-33524 On Fri, Nov 14, 2014 at 1:04 PM, Brittain, Mark wrote: > ** > > Hi All & TGIF > > > > I am attempting to change a username with the Data Wizard Console. Stars > off ok, the audit log

Re: Web Service data format

Thanks Terry From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma Sent: Friday, November 14, 2014 3:07 PM To: arslist@ARSLIST.ORG Subject: Re: Web Service data format ** Mark: In the following format (ex. Requested_Start_Date for Change)

AR license user license needed for Smart-IT

All, Does anyone know what AR license user license needed for Smart-IT. I just tried to give access to a user (who has all kinds of incident licenses, as well as others) and a floating AR user license and he had no access. All I did was give him a fixed one and it worked great. Any ideas? How

Re: MyIT SmartIT, FAQ/Help for end users?

BMC has a big collection of documents and videos at: https://docs.bmc.com/docs/display/NP/BMC%20MyIT%20and%20BMC%20Remedy%20with%20Smart%20IT I used that to get started with setting up the product. On Fri, Nov 14, 2014 at 3:19 PM, Richter, Howard (CEI - Atlanta) < howard.rich...@coxinc.com> wrote

Re: MyIT SmartIT, FAQ/Help for end users?

Thanks but I was looking for simple docs for the end user. Have a great weekend Howard Sent from my Android phone using TouchDown (www.nitrodesk.com) -Original Message- From: Jeremy Muchler [jeremy.much...@gmail.com] Received: Friday, 14 Nov 2014, 4:43PM To: arslist@ARSLIST.ORG [arslist@

ARInside error

Has anyone seen this error with ARInside ARInside-3.1.2.662-win32? I'm running it for the first time. / Schema: OBO:PeopleUserOuterJoin -- Failed to load field 100949: [ARERR 91] RPC call failed// // RPC: Can't decode result / Thanks, Rick/ /

Re: ARInside error

Hey Rick: Sounds more like an issue with the join than with ARInside. Have you tried opening the join form in Dev Studio and search for the field on the join. Ciao John From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips

Ticket Data Migration from 7.5 to 8.1

Hi All, We are doing upgrading customer Remedy 7.5 to 8.1 Here is background - 1. Customer has 750GB-800GB transnational data of Incident, Change, Problem. 2. We are not doing in-place or staged In-Place upgrade. We will implementing new 8.1 system and migrating data from Remedy 7.5 to Remedy