Hi Fellows
Do you know if there's a specific document for Hardware Requirements and Sizing
when installing ARS 7.6.04?
As per my knowledge there's a BMC document named "Reference Architecture for
BMC Service Support Solutions using BSM 7.6 Components" but this document was
released for ITSM 7.6
Hi Shawn:
Question n° 1 can be solved using AST:AssetPeople forms which stores
relationships between Assets and Companies, Organizations, Support Groups and
People.
Question n° 2 can be solved using Manage Bulk Updates options in Asset
Management Console, which allows you to search CI's by Sit
Hi Listers
I've been testing NE in Atrium CMDB 7.5 patch 003 and I have some questions I
hope you can be kind to answer.
I've configured NE for using Inline Normalization, so CTI and
Model/ManufacturerName will be completed/corrected in real time when creating
or modifying CI's.
I´ve configure
Listers:
Any advice, comments, related experience related with questions I made it will
be useful.
Cheers,
Alejandro
De: Alejandro Canon
Enviado el: miércoles, 04 de enero de 2012 12:31
Para: arslist@ARSLIST.ORG
Asunto: Technical Questions about using Service
Jiri:
According what you've written, you're getting ARERR messages when consuming
HPD_IncidentInterface_WS for Operation Set.
That WS when consumed tries to update Incident record and also creating a
Worklog record related to the incident (if you have sent Worklog Data)
Even although you may wa
Hi Listers
ARS 7.6.04 SP1
CMDB 7.6.04
ITSM 7.6.04
We have about 40 customers, each one of them with its Company record.
When relating Companies to some business Service CI's (AST:AssetPeople) through
People tab in AST:BusinessService form, we're facing this issue related:
Value does not fall wi
Please check Document: Introduction to Application Development with Remedy
Developer Studio (Page 28, Best Practice Customization Mode)
"You cannot create, directly modify, or delete origin objects (objects created
in Base Development mode)."
HTH,
Alejandro
De: Action Request System discussion
I did it a couple of times and it works fine, no related issues.
Priority field in CMDB is not related with Priority field in ITSM forms.
But you may need to consider some scheduled downtime for your CMDB environment
because that field belongs to Base Element, therefore new default value needs
to
Hi Listers
ARS 7.6.04
CMDB 7.6.04
ITSM 7.6.04
I´m trying to relate some Business Service CI's to Customer Companies, but it
can be done just for Companies with Organization or Departments. When opening
CTM:People Organization (Dialog View) from People tab in Asset Record, just
allows to relate
Any advice, comment about it?
Regards,
Alejandro
De: Alejandro Canon
Enviado el: Miércoles, 10 de Agosto de 2011 18:28
Para: 'arslist@ARSLIST.ORG'
Asunto: Atrium Core 7.6.04: Table View (Atrium Explorer) does not allow to add
specific subclasses fields as columns in table.
Hi Fello
Pete:
Can you try to add ARSystem DB as an external DataSource using DB Credentials?
I mean not using standard ARSystem integration but using direct integration to
SQL Server 2008.
Just for discarding connectivity/authentication issues.
Regards,
Alejandro
De: Action Request System discussion l
Hi Listers,
As per my experience (even though ARS is not limited for searching) you may to
consider several factors when enabling a Web Service for long queries
(OpGetList).
- Amount of records: (Do you really need to get more than 700-1000
records?)
- Packet Size per Query
Gerard:
ARERR 120039 refers to wrong defined cardinality for a relationship instance in
CMDB where its relationship definition for cardinality is different.
Example: If you have defined some relationship class named "A" as "1-1"
cardinality, and you've created two CI's and related them using "A"
this out. Just tried it and it's working fine
now.
Now I can go back to the programmer and officially say "It's working for me!"
Thanks again!!
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Alejandro Canon
Sent: Wednes
Lisa:
You should use 'Category' = "ADMIN"
Single quotes for Field Label and double quotes for Field Value, just like
Advanced Search way.
HTH,
Alejandro
De: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
En nombre de Kemes, Lisa
Enviado el: Miércoles, 05 de Octu
Any comments?
Cheers,
Alejandro
De: Alejandro Canon
Enviado el: Lunes, 26 de Septiembre de 2011 10:27
Para: 'arslist@ARSLIST.ORG'
Asunto: Old Question - About SVT Grouping and Multiple SVT for INC's Assigned
Group
Listers,
I know my question could be a little bit silly and
Listers,
I know my question could be a little bit silly and probably it was answered but
I want to ask you "again" for SLM 7.6.04 (my apologies...)
If you want to measure time where an Incident ticket is assigned to a specific
group (OLA), independently of incident's status, should you use in
Listers,
Some customer prospect asked us about "Processor Families" compatibles with ARS
7.6.04 and Benchmark Test made in order to specify Processor Requirements
specified in "Reference Architecture for BMC Service Support Solutions using
BSM 7.6 Components" document.
We recommended Small Env
You can check for Installation Guide and White Paper about Load Balancing.
Regards,
Alejandro
-Mensaje original-
De: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
En nombre de uday kiran
Enviado el: Jueves, 01 de Septiembre de 2011 20:31
Para: arslist@ARSLI
Totally agree. It depends on Support Group Structure you may want to implement.
If each SD needs to work only with their own tickets you need to create them as
a company for each one.
Also you need to set Restricted Access for specified Company in People Profile
for each member of Support Groups.
For SRM you can use OOTB:
SRM:RequestInterface_Create (For creating Service Requests)
SRM:RequestInterface (For querying and modifying Service Requests)
For Task you can use OOTB
TMS:TaskInterface (For querying and modifying Tasks)
Interface forms allow you to validate data sent from External Sys
I´ve enjoyed reading this thread... :)
Thanks for giving us some "Monday Humor"
By the way, be careful if:
- Your cell phone is touch-screen based
- You have an unlock pattern based on finger gesture (i.e drawing a Z,
or an arrow)
- You have kids.
Alejandro
De: Acti
Hi Claire:
If you're talking about Flashboards (Graphics) inside Incident Console, users
only need a Fixed/Floating License for Incident Management Module (i.e Incident
User, Incident Master, Incident Config). So option 1 is your answer.
It's same behavior for Problem Console, Change Console, A
Sam:
After installing ITSM you need to install Data Management Tool (DMT) in your
PC/Notebook where Excel spreadsheets are stored.
Once DMT has been installed you will see some additional folders under
C:\Program Files\BMC Software\DataManagementClient\ (assuming you have selected
that path for
Hi Drew
I had to develop some ARDBC integration with AD few years ago, its purpose was
creating CTM:People records querying "User" AD Table.
As deep as could be your LDAP query (i.e domain\subdomain\OU\anotherOU\Users)
it will be more efficient and response time will be decreased. If you're
que
Hi Fellows
CMDB 7.6.04
When using Atrium Explorer and searching for CI's and adding them to a view
(i.e to Sandbox. view or BMC.ASSET view) you can see all CI's searched
as a Topology view (which show all CI's instances and relationships between
CI's related) or a Table view (List of in
Listers:
ARS 7.6.04 SP1
CMDB 7.6.04
When doing promotion to BMC.ASSET for some changes made to a CI's following
message appeared in Atrium Explorer
"Failed while doing promotion"
Login name used isn't Administrator but belongs to a custom regular group. That
group was added in Group Qualifica
fused when they end up at the BMC.CORE form.
I believe there is more in the works to eliminate the differences between
BMC.CORE and AST.
Jason
On Wed, Jul 27, 2011 at 2:34 PM, Alejandro Canon
mailto:aca...@extensionsa.com>> wrote:
**
Listers,
ARS 7.6.04 SP1
CMDB 7.6.04
ITSM 7.6.04
I'v
Listers,
ARS 7.6.04 SP1
CMDB 7.6.04
ITSM 7.6.04
I've seen when trying to edit attribute values for a CI through Atrium
Explorer, AST forms are being opened instead of BMC:CORE forms.
I.e when picking some Computer System CI Instance in a Results Search list and
moving it to a Sandbox view and
when the web service is being consumed it will
> reserve a number, but it won't reserve a number if the web service is
> not called, is that correct?
>
> Michael
>
> On Thu, Jul 21, 2011 at 1:58 PM, Alejandro Canon
> wrote:
>> Michael:
>>
>> Do you ha
Element
**
Alejandro,
I'd recommend you do not add them to Base Element. Instead create your own
custom Class and add those attributes to that class. Otherwise, your next
upgrade will be a nightmare.
From: Alejandro Canon
To: arslist@ARSLIST.ORG
Sent: F
Listers,
ARS 7.6.04 SP1
CMDB 7.6.04
ITSM 7.6.04
I need to add about ten (10) attributes (common to all kind of CIs) to
BaseElement.
I've read some threads (dated about 2009) recommending to NOT ADD attributes in
Base Element Class, because of known errors in Asset - CMDB Sync process.
What's yo
Michael:
Do you have published HPD:IncidentInterface_Create WebService or some external
creation of incidents through HPD:IncidentInterface_Create form? Because of
that interface form it will trigger Incident ID Reservation in HPD:Help Desk
form. Even if Incident ticket is not created due to so
We have a couple of customers with ARS & ITSM 7.6.04 under VM's, using VMWare
VCenter Server and ESX Server. As far as now we haven't faced issues regarding
performance due to using VM's.
BMC supports VMWare and Hyper-V environments.
If your Vm's have all virtual resources (Disk, RAM, CPU) dedica
My experience:
We have a customer with one assignment group (Support Group) with about 120
members.
We had faced slow behavior in Notification Engine when triggering Group
Assignment Notification Event for Incident Management.
Also we had some troubles using Approval Process in Change Management
Peter
Thanks for answering my message, we have Asset Management installed but not
configured for now, so we want to use AssetLifecycleStatus value in CMDB Class
Forms for storing Status for a CI until we can implement Asset Management
Module.
Regards,
Alejandro
Enviado desde Samsung Mobile
Agree with Christopher's message. Sometimes Impact and Urgency combination is a
little bit "simple criteria" for calculating Priority.
Priority definition should be driven by Incident Management Process, in order
to establishing all factors (Impact, Urgency, Risk, Severity, Users Affected,
Type
Jiri
Few years ago I had to extend Impact, Urgency and Priority for Incident Form
(ITSM 7.5). What I did was:
- Create new selection values in HPD:CFG-Impact Form, these values
need to respect order (Linear Enumeration) for Impact values: OOTB are 1000,
2000, 3000, 4000, New Values sh
Listers,
Any advice or related thread in ARSLIST regarding question posted?
Regards,
Alejandro
De: Alejandro Canon
Enviado el: Martes, 19 de Julio de 2011 10:35
Para: arslist@ARSLIST.ORG
Asunto: Using Asset Status Field in CMDB Class Forms
Hi Fellows
We're implementing CMDB 7.6.04
Hi Fellows
We're implementing CMDB 7.6.04 for a Customer who needs to deploy that
application as a requirement for certifying ISO 2.
Customer needs to register Status for each one of stored CI's in CMDB, so I was
thinking in Status field declared in CDM Model for Base Element Class, that
f
Talking about Multitenancy, please refer to Multitenancy Guide for how using
CMDBRowLevelSecurity and CMDBWriteSecurity fields for Base Element class, so
you can restrict read and write access for CI's using AR Groups.
Best regards,
Alejandro
De: Action Request System discussion list(ARSList)
In case of using AIE you may need to enable AIE Logs in order to verify if all
exchanges/jobs are executed correctly.
Regards,
Alejandro
De: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
En nombre de JD Hood
Enviado el: Jueves, 30 de Junio de 2011 9:02
Para: arsli
You can use Asset Maintenance Scheduler for reoccurring Change Request, however
you need to create Change Template with Change Type = Asset Maintenance.
If you don't select this value you won't be able to see template in Schedule
Criteria Form in order to create Schedule.
Regards,
Alejandro
--
d the arserver version is 7.5.patch 03
thanks
Uday
On Thu, Jun 23, 2011 at 3:53 PM, Alejandro Canon wrote:
> First can you see Server Information form correctly?
> When Plugin Server is down you can't see that form.
> Also you can check status of Plugin Server by checking arplugin proce
First can you see Server Information form correctly?
When Plugin Server is down you can't see that form.
Also you can check status of Plugin Server by checking arplugin process.
Second do you have Remedy Web Services published on Mid Tier Server? What
version of ARServer and MidTier do you have? T
If you need to change OOTB Group names (i.e Incident Master, Incident Submitter
and so on) please try to reconsider it. There are several workflow objects
(Active Links, Filters) built based on Run If qualifications that use Group
Name.
In case of Custom Group names there should be no problems u
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