OK, how's this for an oldie but a goodie? Has anybody successfully run ARS
7.1 on Windows Server 2008 or 2012?
If you've tried it, how did it go? What gotchas were most fun? Most
pernicious?
Thanks for any clues,
Doug Anderson
SQL might give you better clues directly. Suggest you turn on database
logging, generate the error, then look in the log file to see what command
was actually being sent to the database resulted in the error.
If the pattern match is not going to work, you can accomplish the same
result via
Hi ARSListers,
I am exploring software (as distinct from service) solutions in the Telecom
Expense Management (TEM) space.
It occurred to me that there might be such a product based upon ARS.
Do you know of an ARS-based commercial TEM solution that you'd strongly
recommend?
Or do you
Timothy,
I've used Panacea Workflow Studio for years and would not be without it while
developing ARS applications. It probably pays for itself several times per year
- especially as licensing is per server, not per developer.
There are great features that I seldom use but when I need them,
arslist@ARSLIST.ORG
Hi James,
It's not free, but I think it's worth much more than nothing, so you might want
to look at Panacea Workflow Studio for difference reporting and FAR more.
http://pws-europe.com/
I have no financial ties to the company, am just a satisfied user.
Peace,
Doug
Hello ARSList,
One of my colleagues has the delightful opportunity to configure a Cisco
Content Services Switch (CSS) load balancer in front of two ARS servers.
He is looking at the initial part of the CSS config script which appears as
follows.
!*** GLOBAL
Brian,
You might want to check into the capabilities of Panacea Workflow Studio from
Panacea Workflow Systems, http://pws-europe.com/
Works for me,
Doug Anderson
Original message:
Date: Thu, 10 Jan 2008 09:48:31 -0500
From: Sokol, Brian [EMAIL PROTECTED]
Subject: How to Document
James,
No help here, but I see the same intermittent behavior with patch 18 of the
6.03 User Tool on XP Pro. So, it's apparently an undocumented feature of the
UT that has been there for a while.
Peace,
Doug Anderson
Mayo Clinic
Rochester, MN
Opinions expressed are necessarily mine, not
Hi Roseta,
Perhaps you could build small applications to do what you need. I had a
similar need to enable a subset of help desk personnel to change ARS user
passwords but did not want to give them direct access to the User form. With a
display-only form and appropriate workflow, the User
Hi Listers,
Between comparisons of the proverbial apples oranges and poor arithmetic, I
simply could not ignore claims made to the large ARSList audience that being in
the US is more dangerous than being a US contractor or member of the US
military in Iraq.
So, my few minutes of exploration
Hi Leigh,
You ought to be able to determine whether workflow modifies a Submitter field's
contents by querying the ARS database.
Run SQL queries against the filter_set, filter_push, actlink_set, and
actlink_push tables to see whether fieldId 2 (Submitter) is the object of any
set-field or
Hi Dave,
I find the Panacea software to be very useful for a wide variety of functions,
you can check it out at
www.pws-europe.com
Their support has always been excellent as well.
I have no financial interest in the company, though my employer is a customer.
Welcome back to the
Hello ARSList Wizard-folk,
One of my co-workers has become enmeshed in a comparative analysis of BMC
Remedy ITSM and IBM Tivoli ITSM. His group was all set to go with the
ARS-version 7-based Incident, Problem, CMDB, Knowledge canned applications
when someone asked, What about Tivoli? I am
Hi ARSListers,
We are moving from all-custom applications on Solaris/Sybase/ARS 6.3 to a mix
of custom applications and ITSM 7 on Windows Server/MS SQL/ARS 7.x.
We need to support 200-400 concurrent users, 75-150 of whom are using the WUT
and the others on mid tier.
Our Windows Server team
Hi David, et al.,
Is it just my imagination, or did this functionality stop working in the mid
tier somewhere between 6.0.1 and 6.3.0 patch 20?
We've had to add active links firing After Submit to display a message
containing the Request ID so our web-connected end users are assured that their
Hi Roy,
Seems to me that BMC wants to have it their own way, to the extreme.
Why should every one of their customers install a server patch each time a
significant issue is encountered? Wouldn't it be far more sensible for BMC to
try to reproduce the issue on the latest patch (which they
Hi Roy,
Seems to me that BMC wants to have it their own way, to the extreme.
Why should every one of their customers install a server patch each time a
significant issue is encountered? Wouldn't it be far more sensible for BMC to
try to reproduce the issue on the latest patch (which they
Hi Roy,
Seems to me that BMC wants to have it their own way, to the extreme.
Why should every one of their customers install a server patch each time a
significant issue is encountered? Wouldn't it be far more sensible for BMC to
try to reproduce the issue on the latest patch (which they
Hi Claire,
You're right, of course, and not just about ARS.
The server admins (UNIX, Windows, RDBMS, etc.) here are all stretched to the
max patching for DST. I'll bet every one of those patches is just a rehash of
the prior implementation - which required patching. Given the vagaries of the
Carey, et al.,
The still-available January 2005 release notes also contain the advisory that
one ought to go to the web site for the latest version of the release notes,
which contain *all* open issues (the emphasis is theirs, all is italicized).
With the new, improved, BMC-therefore-better
Hi ARSListers,
Yes, I know, it's like shooting fish in a barrel to criticize BMC/Remedy
support but I am unable to resist joining in the chorus of
discontent/disgruntlement.
The BMC support web site is supposedly one of the primary channels via which
we receive value in return for paying
Hi ARSListers,
If I were subscribed from my personal email account rather than my work
account, I would probably make a tongue-in-cheek observation about BMC
perpetrating a CDS attack (Centralized Denial of Service, did you get that OK,
NSA?) upon their customers by apparently not leasing
Hi Listers,
Have you any experience with ARS 7.x.x combined with either Sybase 12.5.1 or
12.5.2? We're on Solaris 9 and 10, but that's not central to my question.
We're looking at potential migration paths to ARS 7.
BMC/Remedy support informed me (promptly, clearly, and thoroughly BTW) that
Title: Re: multiple attachments in pool on mid tier? RESOLVED Satisfactorily
**
Hi ARSListers,
Another undocumented difference between WUT mid tier. (Maybe it is documented - in the secret mid tier manual that we've never seen.)
In the absence of Label values in the field properties of
Title: Re: multiple attachments in pool on mid tier?
**
Hi Rocky, Michelle, Craig, et al.,
It's not a permissions issue and yes, we're using the built-in Add, Delete, Display buttons.
The browser interface doesn't enable selecting a row in the pool. One can click wherever one wants and
Title: Re: MidTier Date Field
**
Hi Lori,
What is the Execute On condition of your active link that is intended to perform the Set Fields action?
On Menu Select doesn't work for date fields - by design apparently there is no way to detect the selection of a date in either mid tier or
Title: multiple attachments in pool on mid tier?
**
Hi Folks,
I searched the BMC/Remedy knowledgebase and the ARSList archives (and the nonexistent mid tier manuals) but struck out. Hopefully one of you knowledgeable and kind souls will clue me.
One of the other ARS developers here has a
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