e thoughts.
Tim Powell
From: ARSList
[mailto:arslist-boun...@arslist.org<mailto:arslist-boun...@arslist.org>] On
Behalf Of Champagne, Susan
Sent: Monday, June 18, 2018 3:27 PM
To: 'ARSList' mailto:arslist@arslist.org>>
Subject: [EXTERNAL] RE: [Ext] Help with Escala
isn’t dependent on ARS services for delivery
of the alert that something has gone wrong.
Thanks
From: ARSList mailto:arslist-boun...@arslist.org>>
On Behalf Of Champagne, Susan
Sent: Monday, June 18, 2018 2:53 PM
To: arslist@arslist.org<mailto:arslist@arslist.org>
Subject: [Ex
Hi folks,
I'm hoping one of you will be able to assist me with what I'm trying to
accomplish.
My goal is to have Remedy send a notification message to the Service Desk
whenever our e-mail service stops running. I'm working on an escalation where
the Primary Form is "AR System Email Messages". My
Hi folks,
This morning, I ran the installation of 12 important windows updates on my
computer, and after doing so, I was unable to load the Overview Console page,
as well as the Requester Console page, using the Mid-tier application. The
windows updates are only available to the IT department, i
Hi folks,
We have found the Windows update that caused the problem, "Security Update for
Microsoft Windows (KB3097877); once uninstalled and a reboot of the computer
was complete, things appear to be back to normal.
Hopefully this information will be of help to some of you.
Susan
Health Scienc
Hi folks,
Between 10:14 and 11:51, this morning, our email error logs form was bombarded
with over 15,000 SEVERE error alerts. During this time, the e-mail flow
continued. Our system is set up for outgoing messages, only. Remedy 7.6.04 SP3
I have found, in the recent past, that we have encounter
timezone, so results may vary depending on who presses
the button and what timezone they are in...but should work pretty good.
On Thu, Mar 12, 2015 at 7:34 AM, Champagne, Susan
mailto:schampa...@hsnsudbury.ca>> wrote:
**
Hi folks,
I am struggling with trying to get the correct syntax, using BIRT F
Hi folks,
I am struggling with trying to get the correct syntax, using BIRT Functions, to
acquire results for "last month". I am simply trying to pull the list of tasks
that were assigned to a particular group. So, for example, I will run the
report in any day of March, and the results should di
: arslist@ARSLIST.ORG
Subject: Re: Looking for a Good Remedy Support Company
**
Hi Susan,
Are you looking for a support company or folks to support the ongoing project.
Would like to know the details,so that we can proceed further iff?
On Wed, Sep 24, 2014 at 8:31 PM, Champagne, Susan
mailto:schampa
Hi folks,
We're in the market for a reliable, knowledgeable Remedy support company,
preferably located in Ontario, Canada. If you can recommend any, I would
appreciate it.
We are currently only using Remedy Incident Management 7.6.04. We will need
some knowledgeable support to assist us in build
Update: I have received some assistance on this matter and the problem has
been solved.
Here's how:
1. From the Object List, open the form, "CFG:MenuItems", in New mode.
2. From the Menu Type field, select Resolution Method.
3. In the Menu Label 1 field, enter the new men
Hi folks,
I have been asked to add an addition menu item to the Resolution Method
selection list in Incident Management, but I cannot find any documentation on
how to accomplish this. I am using Remedy ITSM 7.6.04 with the Classic View. I
have found that the associated menu is named, "CFG:MNI:Re
I just want to say how impressed I am with the amount of time Laurent put into
showing me and others how to accomplish the task of redirecting to a login page
other than login.jsp. The youtube video, as well as all of the attached
documents/screen shots are phenomenal. I have learned so much and
the context
other than something to do with URLs or redirecting to web pages so I am not
sure if this newish feature is a possible solution.
Beyond Remedy stuff if your users that need a special login page have some way
they can be identified by their machine (like computer subnet, etc.) you
pro
Hi folks,
I'm trying to find out where the workflow is coming from that causes the
login.jsp page to display when using a customizedLogin.jsp page encounters
ARERR 9388 (Authentication failed).
We have a customized login page for a group of users, which displays correct;
the problem occurs when
Hi folks,
This message is a follow-up to my issue I requested assistance with late last
week regarding my new Status Reason menu items causing ARERR 1291220 "The
Status Reason field requires a value when the status is either pending or
resolved. Select the status reason from the menu." The issue
e yours and mine require another step.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Champagne, Susan
Sent: Friday, August 08, 2014 12:18 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Added Status Reason gives ARERR 1291220
Hi folks,
I have added a new status reason to be associated with the "Resolved" status on
incident requests. The entry shows up, but when saving an incident with this
selection, it triggers ARERR 1291220 "The Status Reason" field requires a value
when
We are using the classic view with Rem
t(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Champagne, Susan
Sent: Tuesday, July 08, 2014 5:24 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Support Groups: Best Practice?
**
Hi Tim,
The end goal, from the requester's view, is to eliminate the current
need to be
added to all of those groups with the tertiary support staff as offline members
of that group.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Champagne, Susan
Sent: Tuesday, Ju
here - it is getting late in London. Good luck!
~
Terje
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Champagne, Susan
Sent: Tuesday, July 08, 2014 5:24 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Support Groups: Best
LIST.ORG
Subject: Re: Support Groups: Best Practice?
**
What is the end goal of this request? WHY are they wanting 35 groups? Knowing
the desired result might help guide some of our thoughts and responses.
Tim
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On
o-delete the ones that don't apply
to themI don't know...it's truly up to you...but the more granular groups
may allow for better end reporting of issues :)
On Tue, Jul 8, 2014 at 8:18 AM, Champagne, Susan
mailto:schampa...@hsnsudbury.ca>> wrote:
**
Hi folks,
I&#x
On Tue, Jul 8, 2014 at 8:18 AM, Champagne, Susan
mailto:schampa...@hsnsudbury.ca>> wrote:
**
Hi folks,
I'm looking to get some advice on what the best practice is regarding Remedy
support groups. I have a group of 30 support staff members, who support many
different applica
Hi folks,
I'm looking to get some advice on what the best practice is regarding Remedy
support groups. I have a group of 30 support staff members, who support many
different applications, and many individual modules in some applications. They
are asking that I create individual support groups f
w that
might be the rogue.
Cheers
Joe
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Champagne, Susan
Sent: Monday, March 17, 2014 3:06 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Customized f
ing on, in the event that it is some new or customized workflow that
might be the rogue.
Cheers
Joe
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Champagne, Susan
Sent: Monday, March 17, 2014 3:06 PM
To: arslist
Hi folks,
I have found that a customized character field, that I had created in Remedy
7.01, is working with new incident requests, but not with existing incidents.
When hitting the Save button, after entering anything into this character
field, on existing incidents, the contents of the field a
iginal and you need to reconcile manually for
any changes you made to field.
Regards,
Shambo.
On Wed, Mar 5, 2014 at 8:25 PM, Champagne, Susan
mailto:schampa...@hsnsudbury.ca>> wrote:
**
Hi folks,
I have read several of the articles already written regarding this topic, and I
believe
Hi folks,
I have read several of the articles already written regarding this topic, and I
believe I have followed directions, but I can't seem to get my column to show
up in the Overview Console.
My specs
Remedy AR System 7.6.04 SP3
Mid Tier 7.6.04 SP4
IE 8.0
My goal: to show the "Product Name"
Entertainment Int'l
San Diego, CA
From: "Champagne, Susan"
mailto:schampa...@hsnsudbury.ca>>
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Sent: Thursday, October 3, 2013 11:59 AM
Subject: Re: Include fields from multiple Forms in
mplish this…but…the table field
loop would be the most effective way that I can think of ☺
Hope this helps
Regards,
Ryan
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]<mailto:[mailto:arslist@ARSLIST.ORG]> On Behalf Of
Champagne, Susan
Sent: Thursday
Hope this helps
Regards,
Ryan
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Champagne, Susan
Sent: Thursday, October 03, 2013 3:14 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Include fields from multiple Forms in
Info form to get
any or all of the associated work info records to include in the filter notify….
Hope this helps,
Regards,
Ryan.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Champagne, Susan
Sent: Thursday, October 03, 2013 3:00 PM
To: arslist
multiple Forms in filter Notification Message
**
There is but you will need to store it somewhere.
Sent from my iPhone
On Oct 3, 2013, at 11:59 AM, "Champagne, Susan"
mailto:schampa...@hsnsudbury.ca>> wrote:
**
Thanks Tauf; I will likely take this route, but…So, am I correct i
delimiter. Then you can include the notes in your
notification. If you don't want to use notes, you could create an additional
field to hold this data.
Sent from my iPhone
On Oct 3, 2013, at 11:49 AM, "Champagne, Susan"
mailto:schampa...@hsnsudbury.ca>> wrote:
**
Hi folk
Hi folks,
I currently have a filter that sends a notification message to a task
submitter, alerting him/her when a task status changes to "Closed". I have been
asked to add the Work Info fields, summary, notes, submitted by, and submitted
date, to the notification message. I'm not finding anythi
ud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.gov<mailto:nkst...@sandia.gov>
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Champagne
ring the install?
Sent from my iPhone
On Aug 29, 2013, at 2:07 PM, "Champagne, Susan"
mailto:schampa...@hsnsudbury.ca>> wrote:
**
Hi folks,
My company just went live with Remedy ITSM 7.6.04, after upgrading from vers
7.0.03. I am wondering what happened to the "Duplicate of&
Hi folks,
My company just went live with Remedy ITSM 7.6.04, after upgrading from vers
7.0.03. I am wondering what happened to the “Duplicate of” and the “Original
of” incident relationship types. There was no mention in the “What’s New”
information regarding these selections being removed; ther
Hi Mark,
Happy New Year to you and all, as well.
If you go to the Application Preferences > Task tab > select Yes for Show Task.
Susan Champagne
Systems Analyst, Information Technology
Health Sciences North/Horizon Santé-Nord
Ramsey Lake Health Centre
Centre de santé du lac Ramsey
41, chemin du l
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