Re: REST and Remedy8

2015-11-01 Thread frex popo
I'm aware of that's available > to the public for free that allows this. > > On Fri, Oct 30, 2015 at 2:51 AM, frex popo wrote: > >> ** >> anyone attempted integrating JIRA with remedy8 through REST. >> I see in bmc/support Rest is only supported in v9.

Re: REST and Remedy8

2015-10-30 Thread frex popo
sorry forgot to mention, its for consuming a JIRA webservice rather than publishing a remedy one. thanks​ On Fri, Oct 30, 2015 at 9:51 AM, frex popo wrote: > anyone attempted integrating JIRA with remedy8 through REST. > I see in bmc/support Rest is only supported in v9. >

REST and Remedy8

2015-10-30 Thread frex popo
anyone attempted integrating JIRA with remedy8 through REST. I see in bmc/support Rest is only supported in v9. Regards​ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been

Restrict data returned from SQL.

2015-10-15 Thread frex popo
Dear all, Due to the amount of incoming and outgoing emails we noticed through SQL logs frequent SQL quering and updating large amount of data. Some of the SQL sent to the database for other remedy components shows a ROWNUM with a value which restict the record returned etc.. Is there anyway I c

Re: SLM8.0 installation server group

2015-09-18 Thread frex popo
Ignore! Resolved!​ On Fri, Sep 18, 2015 at 9:03 AM, frex popo wrote: > Dear all, > > ​The SLM8.0 installer,in one of the installation screens, requests you to > agree that "proceeding with the installation any customizations that are > not in overlays or custom objects"

SLM8.0 installation server group

2015-09-18 Thread frex popo
Dear all, ​The SLM8.0 installer,in one of the installation screens, requests you to agree that "proceeding with the installation any customizations that are not in overlays or custom objects" will be overwitten. But this is an installation in a secondary server (server group) and not the primary,

Re: Ars 8.0 Approval pach 002 fails to upgrade

2015-09-15 Thread frex popo
No worries its now resolved! remove the line as indicated by the KB# and increased the Java heap size and ​all ok now. Thanks On Tue, Sep 15, 2015 at 12:33 PM, frex popo wrote: > ​Dear all, > > I am installing ars8.0 Patch002 on a serve group’s secondary server. This > patch is

Ars 8.0 Approval pach 002 fails to upgrade

2015-09-15 Thread frex popo
​Dear all, I am installing ars8.0 Patch002 on a serve group’s secondary server. This patch is supposed to update server, assignment and approval. The installation is failing for approval with the following error. LOG EVENT {Description=[Failed to execute executeApprovalServerUpgradeNative],Detail

Re: ranking data ars8.0(solaris)

2015-09-14 Thread frex popo
t's one of the > two. You can delete the ranking form records and restart the server after > correcting the name and the ranking records will be recreated. > > > > Good lick with it! > > -JDHood > > > > On Sat, Sep 12, 2015 at 3:13 PM, frex popo wrote: &g

Re: ranking data ars8.0(solaris)

2015-09-13 Thread frex popo
reated. > > Good lick with it! > -JDHood > > On Sat, Sep 12, 2015 at 3:13 PM, frex popo wrote: > >> ** >> ​ >> >> Dear all, >> >> >> >> Have installed ars8.0 on a 3rd server in an existing server group. All >> went ok apart fro

Re: ranking data ars8.0(solaris)

2015-09-12 Thread frex popo
hosts file? The other servers have an alias against their IP whereas the new one has both.​ On Sat, Sep 12, 2015 at 9:13 PM, frex popo wrote: > ​ > > Dear all, > > > > Have installed ars8.0 on a 3rd server in an existing server group. All > went ok apart from one thing.

ranking data ars8.0(solaris)

2015-09-12 Thread frex popo
​ Dear all, Have installed ars8.0 on a 3rd server in an existing server group. All went ok apart from one thing. Make the server part of the server group and open the Server Group Operation Ranking form only that all the records for this third node have in their server field the FQDN instead of

Linux Redhat migration

2015-08-28 Thread frex popo
​ A quick question to those who went this route when migration OS. Need to migrate Linux Redhat form v5 to v6. I have three ARS8.0 servers in a server group. To minimize installation time (ARS+ITSM+SLM+SRM…) using a fresh database, I am thinking may be best to set up a new machine with v6 install

test send/recepit

2015-08-25 Thread frex popo
​ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: ARS 8.0. RedHat 5 => 6 migration

2015-08-24 Thread frex popo
mad > On Tuesday, August 18, 2015 at 11:38:35 PM UTC-7, frex popo wrote: >> >> ** >> ​We are migrating ARS/ITSM 8.0 OS from Linux RedHat5 to Linux 6 and all >> the rest stays the same, apart from Java We are planning on >> installing Java v8 instead of the cur

Re: ARS 8.0. RedHat 5 => 6 migration

2015-08-19 Thread frex popo
as been fixed in the meantime. >> >> >> >> *Shafqat Ayaz* >> >> >> -- >> *From:* frex popo >> *To:* arslist@ARSLIST.ORG >> *Sent:* Wednesday, August 19, 2015 11:11 AM >> *Subject:* Re: ARS 8.0. RedHat 5 => 6 migra

Re: ARS 8.0. RedHat 5 => 6 migration

2015-08-19 Thread frex popo
frex popo wrote: > So it would be good to know of any problems before I get started. I will > be installing the whole lot ARS/ITSM/SRM/SMARTIT etc etc.. so a lots of > work and disappointment if afterwards something doesn't work as expected :) > ​ > > > > > On Wed

Re: ARS 8.0. RedHat 5 => 6 migration

2015-08-19 Thread frex popo
So it would be good to know of any problems before I get started. I will be installing the whole lot ARS/ITSM/SRM/SMARTIT etc etc.. so a lots of work and disappointment if afterwards something doesn't work as expected :)​ On Wed, Aug 19, 2015 at 12:11 PM, frex popo wrote: > Thanks J

Re: ARS 8.0. RedHat 5 => 6 migration

2015-08-19 Thread frex popo
(well and kb.bmc.com probably). > > Jason > > On Tue, Aug 18, 2015 at 11:38 PM, frex popo wrote: > >> ** >> ​We are migrating ARS/ITSM 8.0 OS from Linux RedHat5 to Linux 6 and all >> the rest stays the same, apart from Java We are planning on >> installing Java

ARS 8.0. RedHat 5 => 6 migration

2015-08-18 Thread frex popo
​We are migrating ARS/ITSM 8.0 OS from Linux RedHat5 to Linux 6 and all the rest stays the same, apart from Java We are planning on installing Java v8 instead of the current version Java v6. Anyone encounters some problems with having ARS/ITSM 8.0 running Java v8? Best Regards frex __

CMDB reporting

2015-08-12 Thread frex popo
Dear all, Have some requirements for a couple of reports, one to identify all the CI which have been created​ via ADDM/CMDB sync and a second to identify those CIs which have been modified through reconciliation with data from a specific source data set, ADDM to be precise and also what attributes

Re: can not start appliance services after upgrade to 10.1

2015-08-11 Thread frex popo
I can connect with sftp but not ssh so the machine is back up but failed to connect with tideway user​ On Tue, Aug 11, 2015 at 2:50 PM, frex popo wrote: > Hi everyone, > > After completing the 10.1 ADDM upgrade , I now am starting with 10.2. > The UI shows "Upgrade Completed

Re: can not start appliance services after upgrade to 10.1

2015-08-11 Thread frex popo
6, 2015 at 10:20 AM, frex popo wrote: > > https://kb.bmc.com/infocenter/index?page=content&id=KA419931&actp=search&viewlocale=en_US&searchid=1437034542852 > Knowledge Article > ADDM: restarting ADDM services fails on CosNaming.NotFound > Back to Answers > Print

Re: addm scan on hold - can not cancell

2015-07-24 Thread frex popo
Its all OK now :)​ On Fri, Jul 24, 2015 at 9:14 AM, frex popo wrote: > Now I am getting this :) > sudo /sbin/service tideway stop > Stopping local ADDM application services > Waiting for other service operations to complete ... > > So going through the logs to see what'

Re: addm scan on hold - can not cancell

2015-07-24 Thread frex popo
Now I am getting this :) sudo /sbin/service tideway stop Stopping local ADDM application services Waiting for other service operations to complete ... So going through the logs to see what's what​ On Fri, Jul 24, 2015 at 8:54 AM, frex popo wrote: > indeed and since this is produc

Re: addm scan on hold - can not cancell

2015-07-23 Thread frex popo
e indeed. > On Jul 23, 2015 9:36 AM, "frex popo" wrote: > >> ** >> Resolved it!! :) >> I had all scans STOPPED for the upgrade, now I restarted all SCANS and I >> sopped them again. >> It now says there are no current runs to show! >> >> Tha

Re: addm scan on hold - can not cancell

2015-07-23 Thread frex popo
Resolved it!! :) I had all scans STOPPED for the upgrade, now I restarted all SCANS and I sopped them again. It now says there are no current runs to show! Thanks On Thu, Jul 23, 2015 at 4:31 PM, frex popo wrote: > ​Well no luck, :( > > In the Discovery tab, in the "Currently P

Re: addm scan on hold - can not cancell

2015-07-23 Thread frex popo
​Well no luck, :( In the Discovery tab, in the "Currently Processing Runs" the two job still show (on hold) in red and the first column still says Cancelling... Anyone had this problem before On Thu, Jul 23, 2015 at 4:26 PM, frex popo wrote: > funy enough I just rebooted the

Re: addm scan on hold - can not cancell

2015-07-23 Thread frex popo
eboot the appliance. That happened to me once an > I believe that is how I resolved it. > On Jul 23, 2015 7:43 AM, "frex popo" wrote: > >> ** >> Hi all, >> >> Need to upgrade addm however can not cancel come job (on HOLD).. the >> console says Cancelling

addm scan on hold - can not cancell

2015-07-23 Thread frex popo
Hi all, Need to upgrade addm however can not cancel come job (on HOLD).. the console says Cancelling... but this has been going for hours. Restarted the appliance services but can not get to cancel the runs. Any thoughts will be very much appreciated frex​ These queries are written to the model

Re: can not start appliance services after upgrade to 10.1

2015-07-16 Thread frex popo
iance stop Then kill the omniNames process (you can find it with a "ps -aef | grep python") and restart the services: sudo /sbin/service appliance start sudo /sbin/service omniNames start sudo /sbin/service cluster start sudo /sbin/service tideway start On Thu, Jul 16, 2015 a

Re: can not start appliance services after upgrade to 10.1

2015-07-16 Thread frex popo
4 read(0, "\6\0\0\0\217\r\0\0tty4\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0"..., 384) = 384 read(0, "\6\0\0\0\221\r\0\0tty5\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0"..., 384) = 384 read(0, "\6\0\0\0\223\r\0\0tty6\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0"..., 384) = 384 read(0

can not start appliance services after upgrade to 10.1

2015-07-16 Thread frex popo
​​Dear all, After an upgrade to 10.1 I am unable to start the appliance services, have to reboot instead. sudo /sbin/service tideway start Traceback (most recent call last): File "./control.py", line 219, in File "./control.py", line 98, in main File "./naming.py", line 150, in resolveN

Re: ADDM upgrade 10.0 to 10.1

2015-07-15 Thread frex popo
deway', kind=''), CosNaming.NameComponent(id='ClusterManager', kind=''), CosNaming.NameComponent(id='ClusterManager', kind='')]) Many thanks On Wed, Jul 15, 2015 at 12:06 PM, frex popo wrote: > ​Dear all > > After the upgrade 3 serv

ADDM upgrade 10.0 to 10.1

2015-07-15 Thread frex popo
​Dear all After the upgrade 3 services (Tomcat, Report and Application Server Services) fail to start I attempt the restart and get the following errors Traceback (most recent call last): File "./control.py", line 219, in File "./control.py", line 98, in main File "./naming.py", line 150,

Re: converting to overlay

2015-06-28 Thread frex popo
Well that's just the online doc. I checked this morning and its also included in 8.0. Many thanks​ On Sun, Jun 28, 2015 at 3:52 PM, frex popo wrote: > Yes but I can't see créate overlay (CO) API in versión 8.0!! > > > https://docs.bmc.com/docs/display/public/ars8000/Us

Re: converting to overlay

2015-06-28 Thread frex popo
MC recommendation is to modify in Best practice mode. >> >> If you have not followed reco, then alternate choice is to use BPCU >> utility to move changes that you made in base layer to overlay layer. >> >> In 8.1 and beyond we have granular overlays. >> >> So

converting to overlay

2015-06-26 Thread frex popo
Dear all, Is there a supported utility for converting remedy8.0 objects to overlay?​ I need a utility that is supported by BMC and something that I can run from the command like (i.e give a list of objects to convert etc.. Kind Regards frex ___

ADDM Discovery scan

2015-06-01 Thread frex popo
Dear all, Anyway to check ADDM Discovery scan's status? RUNNING! STOPPED! Not looking to check if Discovery and the other appliance services are running, that can easily be acheived. Say I want to know if someone stopped the scans manually and without having to write a script to scan the log fil

ADDM/CMDB 8.0 integration.

2015-03-19 Thread frex popo
Hello all, We have CIs sent across from ADDM with CTI values only and we are updating them through a normalisation job. No model/Manufacturer. I have the products defined in the PCT Catalogue and in my Product Catalog Alias Mapping. In my NE Configuration I have Data set Normalization Ty

Mobility App

2015-01-23 Thread Frex Popo
Hello everyone, Any of you attempted to write an app for mobility? We are only interested in something that will allow people to create incidents and update them and nothing else. We have a couple of people who are hot in Java but need some pointers as how to get started and where we could obta

Re: AR Log analyser

2015-01-23 Thread Frex Popo
ng wrote: ** Frex, I concur with Misi...I use the latest ARLogAnalyzer against my 8.1 server without issue.   On Thu, Jan 22, 2015 at 3:10 AM, Frex Popo wrote: ** Hi everyone,   I need to analyse some workflow server logs but still have the old LogAnalyze

Re: AR Log analyser

2015-01-23 Thread Frex Popo
Misi...I use the latest ARLogAnalyzer against my 8.1 server without issue. On Thu, Jan 22, 2015 at 3:10 AM, Frex Popo wrote: ** Hi everyone, I need to analyse some workflow server logs but still have the old LogAnalyzer but not sure if I could trust it to produce an accurate report with

AR Log analyser

2015-01-22 Thread Frex Popo
Hi everyone, I need to analyse some workflow server logs but still have the old LogAnalyzer but not sure if I could trust it to produce an accurate report with ARS8.1. Any utilities you would recomend. Cheersfrex     __

Testing for incoming replies - Thanks

2015-01-17 Thread Frex Popo
  ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

AR Crystal Report Viewer

2014-01-13 Thread Frex Popo
Dear all,   We have Business Objects 4 server running in a separate 64 bits machine.We would like to install AR Web Report Viewer on the same machine, but this need 32 bits ODBC configuration. My question is how to get 32 bits ODBC drivers on a 64 bits server? We are still on ARS Server 7.1.0 patc

License tracking

2014-01-10 Thread Frex Popo
Hi everyone,   Looking at how to build a report on license usage? I need to know the license usage for both ARS and ITSM. We are still on 7.1 so this version does not have the enable license usage option as in post 7.1 versions.   many thanks frex

SRM 2.2 WOI:WorkOrderInterface_Create_WS

2013-11-12 Thread Frex Popo
Hi everyone,   We have a HR application which we will integrate with remedy. We want to be able to create work order from this application through a remedy webwebservice. I am looking at the OOB webservices and can not find one for work orders. The only one I can see is the SRM_RequestInterface_

Re: Which versio of analytics?

2013-10-30 Thread Frex Popo
  To simplify the question, we have BI 4.0 installed and using 3.0 is out of the quesiton, so since 7.6.06 does not support BI 4.0 what issues can we expect to have?   Many thanks frex     Le Mercredi 30 octobre 2013 11h03, Frex Popo a écrit : Dear all, We have a slight dilemma. We are

Which versio of analytics?

2013-10-30 Thread Frex Popo
Dear all, We have a slight dilemma. We are still on ARS 7.1patch011 and we are planning to install Analytics. BMC have advised us on different occasions to install different version/release/patches of analytics. They said only some versions (7.6.06, 7.6.5) would work with a certain ARS/BI (3.0, 4.

Analytics 7.6

2013-10-03 Thread Frex Popo
Hello all, I have Analytics 7.6.06 installed in my development environment (Oracle database) and need to refresh it with a copy from production. That would mean losing all the objects (package, functions, stored procs, tables, views etc.). Is there any way I could rerun manually all the .sql script

Re: ARS 8.1 POC

2013-09-26 Thread Frex Popo
l Wilson >  >http://www.missingpiecessoftware.com/ >  >From:Action Request System discussion list(ARSList) >[mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo >Sent: 26 September 2013 10:27 >To: arslist@ARSLIST.ORG >Subject: ARS 8.1 POC >  >** >Hi everyone

Re: ARS 8.1 POC

2013-09-26 Thread Frex Popo
.     Kind Regards,   Carl Wilson   http://www.missingpiecessoftware.com/   From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo Sent: 26 September 2013 10:27 To: arslist@ARSLIST.ORG Subject: ARS 8.1 POC   ** Hi everyone,   I am about

Re: ARS 8.1 POC

2013-09-26 Thread Frex Popo
up your VM. If it is a box that hosts many other heavily used VM's and it's not heavily resourced, you may see some perf issues but your ESX admin should be able to advise you better. I'm assuming you are running mid tier on the same box.  Sent from my iPhone On Sep 26, 2013, at

ARS 8.1 POC

2013-09-26 Thread Frex Popo
Hi everyone,   I am about to request a VMWARE built for our Remedy 8.1 POC.   I see the following recomendation in the installation manual but would like to have some thoughts from anyone who did this and if they faced any issues with performance.    Hardware Specifications __

ARS 8.1 POC

2013-09-26 Thread Frex Popo
Hi everyone,   I am about to request a VMWARE built for our Remedy 8.1 POC.   I see the following recommendation in the installation manual but would like to have some thoughts from anyone who did this and if they faced any issues with performance.   Hardware Specifications ___

Re: Creating a request via mid.tier URL

2013-09-04 Thread Frex Popo
don't get a new request just because the form opened. If you outline what you are trying to achieve we might be able to help a little more. Jason On Sep 4, 2013 7:57 AM, "Frex Popo" wrote: ** Hello all,   I have managed to get the search working but need to create a request

Re: Creating a request via mid.tier URL

2013-09-04 Thread Frex Popo
form opened. If you outline what you are trying to achieve we might be able to help a little more. Jason On Sep 4, 2013 7:57 AM, "Frex Popo" wrote: ** >Hello all, > >I have managed to get the search working but need to create a request >instead... >  >Do I jus

Creating a request via mid.tier URL

2013-09-04 Thread Frex Popo
Hello all,   I have managed to get the search working but need to create a request instead...   Do I just add the mode=submit or there is more to it ? anyone tried this? http://mid-tier/arsys/forms/server/form/?qual='Request%20Number'%20%3D%20%22REQ00097625%22     Best Regards frex __

Re: performance issue

2013-06-26 Thread Frex Popo
n server as analytics db already will have hostorical data. >  >Regards >Kiran Patil >  >  >On Wed, Jun 26, 2013 at 4:56 PM, Frex Popo wrote: >** >Hi everyone, >  >In addition to a reporting server, we have some 10 forms in a primary server with large

performance issue

2013-06-26 Thread Frex Popo
Hi everyone,   In addition to a reporting server, we have some 10 forms in a primary server with large volume of data. Adhoc AR Reports and searches are executed on the data nearly every day and this is causing some serious performance issues. Any thought on how to resolve this? We were thinking

Re: Mobility with IPhone.

2013-06-19 Thread Frex Popo
 : Re: Mobility with IPhone. ** Frex,   Have you considered BMC Mobility?   .: Mike T :.   From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo Sent: Sunday, June 16, 2013 3:10 PM To: arslist@ARSLIST.ORG Subject: Mobility with IPhone

Re: Mobility with IPhone.

2013-06-16 Thread Frex Popo
your customization rule but what about an email integration? Have them email the remedy inbox and parse it for updates to the work orders.  Sent from my iPhone On Jun 16, 2013, at 4:10 PM, Frex Popo wrote: ** >Hello everyone, >  >I have a requirement to look for some Mobility to ITSM

Mobility with IPhone.

2013-06-16 Thread Frex Popo
Hello everyone,   I have a requirement to look for some Mobility to ITSM solution and need your views on this one.   We have an ARS7.1/ITSM7.3 installation, some infrastructure and maintenance team are always on the go and need to start updating their work orders offline through IPhones.   Are t

service request back end app request mapping.

2013-06-10 Thread Frex Popo
Hello all,   Looking for a form which has the service request REQ and the back end application ID (CHG, INC, WOI etc..) in the same form. The SRM:Request (and hope this is not a broken workflow) does not hold the values of the above in the same record. I found that some REQ's have no back applicati

Re: Email engine question

2013-06-10 Thread Frex Popo
2013 11:18, "Frex Popo" wrote: ** >Hello everyone, >  >We imported a CA certificate to the keystore (this was done by the unix amin >team): >  >>keytool -import -v -alias myserver -file mycert.cer -keystore cacerts >  >Before I start testing the eamil

Email engine question

2013-06-07 Thread Frex Popo
quest System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo Sent: Monday, 3 June 2013 1:18 PM To: arslist@ARSLIST.ORG Subject: Re: email engine question   **   Hi everyone.   Nearly there! :)   Outgoing email message are now sent successfully. but incoming are failing!

Re: email engine question

2013-06-03 Thread Frex Popo
- Telnet 110/995 --> +OK Microsoft Exchange 2000 POP3 server version 6.0.4408.0 (server_name.domain.com) ready. <-- USER --> +OK <-- PASS --> +OK User successfully logged on <-- QUIT --> +OK Bye. Regards, Sanjay. On Mon, Jun 3, 2013 at 4:38 PM, Frex Popo wrote: ** &g

Re: email engine question

2013-06-03 Thread Frex Popo
013 10h21 Objet : Re: email engine question ** Try accessing the POP3 account that is configured for incoming using telnet?   telnet 110 USER PASS   Regards, Rahul   From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo Sent: Monday, 3 Ju

Re: email engine question

2013-06-03 Thread Frex Popo
most probably autentication issue!1 :)   javax.mail.AuthenticationFailedException: Command is not valid in this state. De : Frex Popo À : "arslist@ARSLIST.ORG" Envoyé le : Lundi 3 juin 2013 9h47 Objet : Re: email engine question   Hi everyone

Re: email engine question

2013-06-03 Thread Frex Popo
ava:1921)     at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:219)     at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)     at java.lang.Thread.run(Thread.java:619)   Best Regards frex   ____ De : Frex Popo À : "arslist@ARSLIST.O

Re: email engine question

2013-06-03 Thread Frex Popo
Using JRE: 1.6.0_10 Successfully connected. Thanks for you help. frexpopo De : Frex Popo À : "arslist@ARSLIST.ORG" Envoyé le : Lundi 3 juin 2013 8h44 Objet : Re: email engine question thanks for the feedback shivdatta..   I copied the original

Re: email engine question

2013-06-02 Thread Frex Popo
missing.   From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo Sent: Friday, May 31, 2013 7:00 PM To: arslist@ARSLIST.ORG Subject: email engine question   ** Hello all,   I am in the process of testing the email engine in dev but getting nowhere ..

email engine question

2013-05-31 Thread Frex Popo
Hello all,   I am in the process of testing the email engine in dev but getting nowhere .. this email engine has been off for years so few changes might have been made java upgrades, patches etc ... which could have affected it..   I set the email engine in debugging mode but when I start the ema

a question on mapping

2013-04-20 Thread Frex Popo
Hello everyone,   Sad as it might sound but still using SRM2.2 and I have a small question.   Say you have AOT's using Work Order templates and the Work Order templates have task groups attached to them. Can you pass data from Work Order to Tasks on the fly, I mean when the Service Request is cre

Re: SRD Approvals - VERY URGENT -

2012-11-21 Thread Frex Popo
No worries!! all resolved!! :) De : Frex Popo À : "arslist@ARSLIST.ORG" Envoyé le : Mercredi 21 novembre 2012 14h28 Objet : SRD Approvals - VERY URGENT - Hello all, We have built some SRD’s in SRM2.2 (development environment), and exported and

SRD Approvals - VERY URGENT -

2012-11-21 Thread Frex Popo
Hello all, We have built some SRD’s in SRM2.2 (development environment), and exported and imported them to test. The SRDs are imported in status Draft, we then clear the Required Approvers and set the status to Request for Approvals and save, the SRD get then Deployed. We retested the same procedur

Re: encrypting a remedy password.

2012-09-26 Thread Frex Popo
discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo Sent: Wednesday, September 26, 2012 5:15 AM To: arslist@ARSLIST.ORG Subject: encrypting a remedy password. ** Hi everyone , Would anyone who has done something similar and encountered himself having the situation could give u

Re: encrypting a remedy password.

2012-09-26 Thread Frex Popo
0 where C101 = 'user1'; C101 C102 user1 /BBB But have not tried this yet Any thoughts will be appreciated.   ____

encrypting a remedy password.

2012-09-26 Thread Frex Popo
Hi everyone ,   Would anyone who has done something similar and encountered himself having the situation could give us some hints on how to resolve this issue with minimum effort i.e. without making any code changes. We have a set of Java API programs which connect to an ARS server and create som

Opening a file using PERFORM-ACTION-OPEN-URL!

2012-07-16 Thread Frex Popo
Dear all,   Can anyone open/downlaod a file in Firefox using PERFORM-ACTION-OPEN-URL?   I am trying to open a excel file with the PERFORM-ACTION-OPEN-URL action in a RUN PROCESS Active link: PERFORM-ACTION-OPEN-URL $myfield$ where myfield contains the path to the file on a shared public network

Service Request Category URL - SRM2.2

2012-04-03 Thread Frex Popo
Hello everyone,   I am trying to build a URL to open a specific category in the Service Request Management Console from an external application.   There is a URL Builder in SRM7.6 but not in SRM2.2. I was looking at the field ids which get included in the URL but obviously the field between SRM2.

Re : Re : too many Migrator errors.

2012-03-03 Thread Frex Popo
like these have existed in the product for years, and have not been addressed.  I like a lot of BMC's applications, but this one needs a complete rearchitecture.  Try Panacea, or any of the other tools developed with this century's technology.  Rick On Mar 1, 2012 2:54 PM, "Fr

Re : Re : Re : too many Migrator errors.

2012-03-03 Thread Frex Popo
12 at 11:46, Frex Popo <frexp...@yahoo.fr> wrote: ** I am in the process of installing Migrator SP2 and testing. However for the sake of argument is there any other product used for migrating remedy worklfow? thanks in advance De : "Grooms, Frederick W" <frederick.w.g

Re : Re : too many Migrator errors.

2012-03-03 Thread Frex Popo
: Jeudi 1 mars 2012 20h35 Objet : Re: Re : too many Migrator errors. ** 7.6.04 SP3 was released on Feb 6 (although I didn’t get the email notice until the 16th).  Check the EPD site   Fred   From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frex

Re : Re : too many Migrator errors.

2012-03-02 Thread Frex Popo
mars 2012 20h35 Objet : Re: Re : too many Migrator errors. ** 7.6.04 SP3 was released on Feb 6 (although I didn’t get the email notice until the 16th).  Check the EPD site   Fred   From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo Sent

Re : Re : too many Migrator errors.

2012-03-02 Thread Frex Popo
ail notice until the 16th).  Check the EPD site   Fred   From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo Sent: Thursday, March 01, 2012 1:13 PM To: arslist@ARSLIST.ORG Subject: Re : too many Migrator errors.   ** Oops! I forgot to mention

Re : too many Migrator errors.

2012-03-01 Thread Frex Popo
your liking in migrator.  Hope some of this helps. From: Frex Popo To: arslist@ARSLIST.ORG Sent: Thursday, March 1, 2012 10:34:20 AM Subject: too many Migrator errors. ** Dear all,   I have been having some serious problems with migrator and would like to know

Re : too many Migrator errors.

2012-03-01 Thread Frex Popo
Behalf Of Frex Popo Sent: Thursday, March 01, 2012 9:34 AM To: arslist@ARSLIST.ORG Subject: too many Migrator errors.   ** Dear all,   I have been having some serious problems with migrator and would like to know from anyone how opted for some other product. It’s quite unbelievable that a migration

Re : too many Migrator errors.

2012-03-01 Thread Frex Popo
.   It’s free, it’s awesome, and most importantly, it works, even with huge migrations.   From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo Sent: Thursday, March 01, 2012 10:34 AM To: arslist@ARSLIST.ORG Subject: too many Migrator errors.   ** Dear

too many Migrator errors.

2012-03-01 Thread Frex Popo
Dear all,   I have been having some serious problems with migrator and would like to know from anyone how opted for some other product. It’s quite unbelievable that a migration fails for one form or some other object, then you fix it and try and migrate the same .migration file only for some othe

Difference in language pack?

2012-02-29 Thread Frex Popo
Dear all,   ARS 7.1 Patch009 OS: solaris 5.10 Migrator 7.6.4SP2 DB: Oracle10   While doing a migration from dev to test my migration failed with errors. The form in question is Home Page. The migrator could not create any of the fields. Here are the errors and they are repeated numerous times for e

Re : database restore

2012-02-23 Thread Frex Popo
Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo Sent: Tuesday, February 21, 2012 12:42 PM To: arslist@ARSLIST.ORG Subject: database restore ** Anyone attempted an remedy oracle database restore from a server on unix to a server on windows. both se

Re : database restore

2012-02-23 Thread Frex Popo
was working with had to use an import from source to target since the DB files are different on the two OS.   -Original Message- From: Frex Popo To: arslist Sent: Tue, Feb 21, 2012 1:41 pm Subject: database restore ** Anyone attempted an remedy oracle database restore from a

database restore

2012-02-21 Thread Frex Popo
Anyone attempted an remedy oracle database restore from a server on unix to a server on windows. both servers are 7.6.4.   many thanks   frex ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 ww

Re : 39695 : An error has occurred while loading a plug-in. (ARERR 8756)

2012-02-15 Thread Frex Popo
s. I would use the most recent. Or try each of them in turn and see if it works J   Kind regards Danny   From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo Sent: 15 February 2012 15:49 To: arslist@ARSLIST.ORG Subject: 39695 : An error has occu

39695 : An error has occurred while loading a plug-in. (ARERR 8756)

2012-02-15 Thread Frex Popo
Dear listers,   This is a 7.1 server on a solaris 10 machine.   I get this error when starting the server. If failed to load the libjvm.so library.   Tue Feb 14 09:03:28 2012  390695 : An error has occurred while loading a plug-in. (ARERR 8756) Tue Feb 14 09:03:28 2012 ld.so.1: arplugin: fata

Re : migrating forms migrator 7.4.6SP1 / Ars 7.1.Patch004

2012-02-13 Thread Frex Popo
 : Frex Popo À : "arslist@ARSLIST.ORG" Envoyé le : Lundi 13 février 2012 14h46 Objet : migrating forms migrator 7.4.6SP1 / Ars 7.1.Patch004 I cant see anyware in the migrator PDF where it states if you can or not migrate the Audit forms. I ma exporting the Helpdesk and the cor

migrating forms migrator 7.4.6SP1 / Ars 7.1.Patch004

2012-02-13 Thread Frex Popo
I cant see anyware in the migrator PDF where it states if you can or not migrate the Audit forms. I ma exporting the Helpdesk and the corresponding Audit form to .migrator file but I only end up with the main form and not the audit. I can do it with the Admin tool but not the migrator. Anyway cl

Re : Mid-Tier 7.5 patch 007 issues. Please Help!!

2012-02-09 Thread Frex Popo
Will be using the installer instead!   thanks anyway   frex De : John Baker À : arslist@ARSLIST.ORG Envoyé le : Jeudi 9 février 2012 12h48 Objet : Mid-Tier 7.5 patch 007 issues. Please Help!! Fred Stop Tomcat, delete (yes delete) the Tomcat work directory,

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