Re: Logging and 7.1 java api

2007-09-20 Thread Jarl Grøneng
Seems like the log4j.xml was the solution. Still missing documentation :-) -- Jarl On 9/20/07, Jarl Grøneng [EMAIL PROTECTED] wrote: Hi, I have beed using log4j with my java code the last versions. Start the logger like this: private static Logger theLog = Logger.getLogger

Re: Dedicated Queue for Mid-Tier

2007-09-19 Thread Jarl Grøneng
If you set up a private queue for mid-tier to increase performance, would'nt you then loose performance some other place? The total number of requests the server is capable to perform should still be the same Otherwise; pertum mobile... -- Jarl On 9/19/07, Hall Chad - chahal [EMAIL

Re: Changing Group Names

2007-09-19 Thread Jarl Grøneng
Or reality :-) -- Jarl On 9/19/07, Eli Schilling [EMAIL PROTECTED] wrote: Wow...the positivity is overwhelming! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Wednesday, September

Re: Remedy Client 7.1 not caching?

2007-09-17 Thread Jarl Grøneng
That's a nice bug... -- Jarl On 9/17/07, Martin Prudhomme [EMAIL PROTECTED] wrote: ** This major bug have been confirmed by BMC. The defect id is SW00276623. ___ Martin Prud'homme 514-380-1228 - Réacheminé par Martin Prud'homme/VSI/GVL le 2007-09-17 13:14 -

Atrium integration engine(AIE)

2007-09-12 Thread Jarl Grøneng
[EMAIL PROTECTED]@[EMAIL PROTECTED] Why cant I install the AIE in the directory i want? -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

Re: Atrium integration engine(AIE)

2007-09-12 Thread Jarl Grøneng
for and modify.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Jarl Grøneng Sent: Wednesday, September 12, 2007 1:21 PM To: arslist@ARSLIST.ORG Subject: Atrium integration engine(AIE) [EMAIL PROTECTED

Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count.

2007-09-12 Thread Jarl Grøneng
On 9/12/07, Rabi Tripathi [EMAIL PROTECTED] wrote: Trying to use it for ITSM 7, I can't even get a def file created thru Remedy Admin. Exporting 40 forms causes malloc error on server. Is this typical, or is my server good for nothing bum I sometimes think it is? Currently trying the export

Re: cool awk script to find out how late escalations are running

2007-09-11 Thread Jarl Grøneng
Cool! Will try it in just a minute -- Jarl On 9/12/07, Geoffrey Endresen [EMAIL PROTECTED] wrote: ** I don't know why it took me more than 10 years to figure out this one. The escalation log actually shows you if you are running late, for example if some escalation is taking so long

Re: New Java Plugin Server Problems

2007-09-10 Thread Jarl Grøneng
Your missing arpluginjni71 in java.library.path -- Jarl On 9/10/07, patrick zandi [EMAIL PROTECTED] wrote: ** I think this might be related.. in my arjavaplugin.log I am seeing this.. 2007-09-06 09:02:39,986 ERROR [main] com.bmc.arsys.pluginsvr.legacy.PluginProxy (?:?) - Error while

Re: JDBC ARDBC Plugin

2007-09-09 Thread Jarl Grøneng
Hi, For me it would be nice 5-10 years ago, but today almost all of the integration are done aplication - application(and also trough middleware), and not to the databases. SOAP and J2EE rules the integration at the moment... -- Jarl On 9/8/07, Axton [EMAIL PROTECTED] wrote: With the new java

Re: AR 6.3 How to Populate a Table with a SQL Query?

2007-09-09 Thread Jarl Grøneng
Just remember that you can not use the rownum to up update the remote table. -- Jarl On 9/8/07, Grooms, Frederick W [EMAIL PROTECTED] wrote: Since it is a view of an external DB do the following. Create a local view of the external DB. Inside the local view add Rownum as a column in the

Re: Changing Login Names

2007-09-09 Thread Jarl Grøneng
This it not an easy task! But there is a tool from RRR (https://www.rrr.se),rrrLoginConv, that may help you a bit on the way. Still there will be some manual convert... This tool will go through one or all forms of an ARServer and convert login names as dictated by your convertfile. Conversion

Re: Error: Plug-In server is not responding

2007-09-09 Thread Jarl Grøneng
It was avaible in version 51.2 patch 1357 http://developer.bmc.com/jiveProd/entry!default.jspa?categoryID=528externalID=22fromSearchPage=true Face the same problem with Java FitlerAPI, and the loopback fixed the issue -- Jarl On 9/7/07, Papolu, Appajee [EMAIL PROTECTED] wrote: **

Re: JDBC ARDBC Plugin

2007-09-09 Thread Jarl Grøneng
external databases. Where's that single, enterprise-wide, federated, distributed database they promised us back in the 90's? And where's my flying car??? --Tim --- Jarl Grøneng [EMAIL PROTECTED] wrote: Hi, For me it would be nice 5-10 years ago, but today almost all

Re: Request ID In Process

2007-09-07 Thread Jarl Grøneng
Take a look at the requests in the CAI:Event form, it may give you the answer. -- Jarl On 9/7/07, Oyefeso, Bola [EMAIL PROTECTED] wrote: ** Hello everyone, We are trying out version 7.0. I have configured all that needed to be but when I submit a ticket it does not give me an ID; it

Re: Friday Humour RE: JOB: Remedy position in Kuwait (UNCLASSIFIED)

2007-09-07 Thread Jarl Grøneng
Q: How many Remedy Developers does it take to modify an active link? A: All of them. One does the modify, and the rest sit arounnd and wait until the admin tool is finish refresh itselvs -- Jarl On 9/7/07, Drew Shuller [EMAIL PROTECTED] wrote: Q: How many Remedy Developers does it take to

Re: 7.1 available today?

2007-09-05 Thread Jarl Grøneng
participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent

Re: Upgrade from Remedy ARS version 5.1.2 to version 6.3 failed

2007-09-05 Thread Jarl Grøneng
Log into the database and perform the following sql: select dbversion from control; On 6.03 the result should be 21 -- Jarl On 9/5/07, Tournier, Pascal [EMAIL PROTECTED] wrote: Hi, I've been informed by our DB people that the new oracle instance seems to be correctly configured and

Re: Log Viewer/Debugging tools

2007-09-04 Thread Jarl Grøneng
Definitly rrrLog from http://www.rrr.se. Got the full version last week and have already improved performance at one customer site! The tool its well worth the money! Just now the rrrLog is chewing on a 650mb api/sql/escalation log file :-) However, has some enchancment requests for the tool...

Re: Webservice Geocoding

2007-09-04 Thread Jarl Grøneng
With google.com it took just a fraction of a second to get several hits... http://www.google.com/search?hl=enq=web+service+longitude -- Jarl On 9/4/07, Ibrahim Akar [EMAIL PROTECTED] wrote: ** Anyone out there using a geocoding web service? A free web service will be preferable. I am looking

Re: 7.1 available today?

2007-09-04 Thread Jarl Grøneng
Take a look at the Release Note document, its a bit more that a bullet list. - Jarl On 9/4/07, L. J. Head [EMAIL PROTECTED] wrote: David, In previous versions the What's new doc gave us a detailed discussion of the new features so we had a really good idea of how they are used instead of

Re: 390695 : An error has occurred while loading a plug-in. (ARERR 8756)

2007-09-03 Thread Jarl Grøneng
Be sure to put the location of libjvm.so in your LD_LIBRARY_PATH. -- Jarl On 9/3/07, Ferreira, Frans F [EMAIL PROTECTED] wrote: ** Hi all Has any of you experienced the following error on Action Request System(R) Plug-In Server Version 7.0.01 when you run the following command

Re: Users got non-exist alerts...

2007-09-02 Thread Jarl Grøneng
BMC support is not agree that this is a bug, even they see that this is a strange behavior... -- Jarl On 8/7/07, Jarl Grøneng [EMAIL PROTECTED] wrote: Its no notify action. It's a direct submit to Alert Events. Win2003 7.01 patch 3 -- Jarl On 8/7/07, Carey Matthew Black [EMAIL PROTECTED

Re: 7.1 available today?

2007-09-02 Thread Jarl Grøneng
Anyone found this document: Server security attack prevention—The Security Attacks and AR System white paper explains the types of attacks that are prevented with AR System 7.1.00. -- Jarl On 9/2/07, Carey Matthew Black [EMAIL PROTECTED] wrote: All, It looks like v7.1 was released.

Re: Remedy Skilled Professionals

2007-08-24 Thread Jarl Grøneng
?? What secret handshake? - Jarl On 8/24/07, Rick Cook [EMAIL PROTECTED] wrote: ** Congratulations! Be sure to practice that secret handshake... Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider,

Re: 5x Client to 7x Server

2007-08-22 Thread Jarl Grøneng
A customer is running version 4.51 and 5.1.2 clients(api programs) against 7.01 server running on solaris. No problems at all. -- Jarl On 8/22/07, Tanner, Doug [EMAIL PROTECTED] wrote: ** I've opened a ticket with BMC on this already this morning but have heard nothing back from them. Do

Re: ARFPerl Implementation help needed.

2007-08-20 Thread Jarl Grøneng
Do you running a licensed server? To be able to run multi-threaded you need a licensed server. -- Jarl On 8/20/07, Patel, Kamlesh [EMAIL PROTECTED] wrote: ** All, I am running ARS version 6 and 7 on Windows platform. I have downloaded and followed the detailed document to install and

Re: ARFPerl Implementation help needed.

2007-08-20 Thread Jarl Grøneng
threads. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Monday, August 20, 2007 5:18 AM To: arslist@ARSLIST.ORG Subject: Re: ARFPerl Implementation help needed. Do you running a licensed server

Re: Delays when opening dialog on PC connected through a firewall/VPN

2007-08-20 Thread Jarl Grøneng
Does the table point to the same server? Had a related issue some years ago, and pointed out to be that one table had a servername different from the server. The server name was: arserver.domain.com, and the table servername was arserver. The firewall dropped the connection after a while, and

Re: New ARFilter Plug-in: Randomly send surveys

2007-08-19 Thread Jarl Grøneng
Any reason that warnings are logges to logfile and not returned to user tool? -- Jarl On 8/18/07, Axton [EMAIL PROTECTED] wrote: After reading the 'how do I randomly send a survey' thread that seems to come around every 6 months or so, I wrote an arfilter plug-in that randomly returns True

Re: New ARFilter Plug-in: Randomly send surveys

2007-08-19 Thread Jarl Grøneng
question. I will add it as an enhancement. I honestly did not think to use the ARStatusList in any of the functions. Axton On 8/19/07, Jarl Grøneng [EMAIL PROTECTED] wrote: Any reason that warnings are logges to logfile and not returned to user tool? -- Jarl On 8/18/07, Axton

Re: Poll: Official support for the .NET API

2007-08-15 Thread Jarl Grøneng
I migth be blind, but does not find the RFE on www.bmc.com/support. Where have you hide it? -- Jarl On 8/15/07, Papolu, Appajee [EMAIL PROTECTED] wrote: ** John, Jarl, I thought I would respond to a couple of ARSLIST posts on this thread… - Firstly, simply responding on

Re: Poll: Official support for the .NET API

2007-08-15 Thread Jarl Grøneng
to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Wednesday, August 15, 2007 12:14 AM To: arslist

Re: AR System 7.1.00 delayed until end of August / early September

2007-08-14 Thread Jarl Grøneng
Appajee, In an earlier email you said that you can use the 7.1 Java api to connect to a 7.01 server What that means is -- the client program runs the pure Java code in issuing AR API's underlying RPC calls when interacting with servers of version 7.0 or greater Can the java plugin-server

Re: AR System 7.1.00 delayed until end of August / early September

2007-08-14 Thread Jarl Grøneng
= People + Process + Tools Fast, Accurate, Cheap Pick two. On 8/14/07, Jarl Grøneng [EMAIL PROTECTED] wrote: Appajee, In an earlier email you said that you can use the 7.1 Java api to connect to a 7.01 server What that means is -- the client program runs the pure Java code

Re: Manuals

2007-08-14 Thread Jarl Grøneng
[EMAIL PROTECTED] 262-703-5911 Jarl Grøneng [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/10/2007 12:54 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Manuals Yes, recieved a huge package last

Re: Manuals

2007-08-14 Thread Jarl Grøneng
Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Tuesday, August 14, 2007 2:01 PM To: arslist@ARSLIST.ORG

Re: Poll: Official support for the .NET API

2007-08-14 Thread Jarl Grøneng
I use the .NET API - not being official is an issue, but not enough to pay extra for support. You mean paying as in $$$? -- Jarl On 8/14/07, Easter, David [EMAIL PROTECTED] wrote: ** Hi All, I've posted a new poll at the BMC Developer's Network regarding official Support for the .NET

Re: Poll: Official support for the .NET API

2007-08-14 Thread Jarl Grøneng
, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl

Re: Calling Secured Web Services from Remedy

2007-08-13 Thread Jarl Grøneng
Just like you do with http:// More information on page 83 in BMC(r) Remedy(r) Action Request System(r) 7.0 Integrating with Plug-ins and Third-Party Products -- Jarl On 8/13/07, Girija Koragappa [EMAIL PROTECTED] wrote: Hi, How to call the secured web services ( https:// https:/// ) from

Re: ANN: Kinetic Calendar release

2007-08-13 Thread Jarl Grøneng
Looks great! Is it possible to configure so weeks starts on mondays? -- Jarl On 8/13/07, John Sundberg [EMAIL PROTECTED] wrote: ** Announcing Kinetic Calendar . Kinetic Data is excited to announce a new way to view and manage your BMC Remedy data. We are proud to announce the release of

Re: ANN: Kinetic Calendar release

2007-08-13 Thread Jarl Grøneng
You then got an RFE. Almost every country in Europe the week start with mondays. -- Jarl On 8/13/07, John Sundberg [EMAIL PROTECTED] wrote: ** It is not possible to change the week to start on Monday. -John On 8/13/07, Jarl Grøneng [EMAIL PROTECTED] wrote: Looks great

Re: AR System 7.1.00 delayed until end of August / early September

2007-08-11 Thread Jarl Grøneng
Hi, Will the BMC provided plugins be delivered in a java version? Ie:Will the Web service plugin still be C based or is it Java based? The C based web service plugins leak memory like a sieve... Thanks, Jarl On 8/10/07, Easter, David [EMAIL PROTECTED] wrote: ** All, BMC has decided

Re: Manuals

2007-08-10 Thread Jarl Grøneng
Yes, recieved a huge package last week with AR Server and Asset/Change manuals. -- Jarl On 8/10/07, Warren Baltimore [EMAIL PROTECTED] wrote: ** Anybody out there know if BMC is providing Hardcover ARS Manuals anymore -- Warren R. Baltimore II Remedy Developer UW Medicine IT

Re: New version release date

2007-08-10 Thread Jarl Grøneng
How do you know they gonna spend this tree weeks with testing? They may be still stuggling to get the code running :-) -- Jarl On 8/10/07, Tony Worthington [EMAIL PROTECTED] wrote: Well, I was just being cynical... but I'm glad BMC/Remedy has decided to test, test, test! -- Tony

Re: AR System 7.1.00 delayed until end of August / early September

2007-08-10 Thread Jarl Grøneng
This one seems nice: Service workflow condition and active link action Then we can trigger a filter command from an active linke. No more need to do a sumit or modify to trigger a web service :-) -- Jarl On 8/10/07, Easter, David [EMAIL PROTECTED] wrote: ** All, BMC has decided that more

Re: New version release date

2007-08-09 Thread Jarl Grøneng
Most of the previous versions has been relased on a friday :-) -- Jarl On 8/9/07, Easter, David [EMAIL PROTECTED] wrote: ** I will be posting a detailed message within the next 24 hours on this topic. Stay tuned. -David J. Easter Sr. Product Manager, Service Management Business Unit

Re: Searching for Stephan Nerlich

2007-08-08 Thread Jarl Grøneng
You can find the ARInside tool here: http://www.mattreinfeldt.com/site/component/option,com_docman/task,cat_view/gid,35/Itemid,28/ -- Jarl On 8/9/07, L. J. Head [EMAIL PROTECTED] wrote: ** I just tried to go to http://system.devdor.net/ to check on the latest version of ARInside and the site

Users got non-exist alerts...

2007-08-07 Thread Jarl Grøneng
Encounter stranges stuff with alerts. The alerts got sent to user before its commited in the database; ie the alert is not saved and its still deliverd to the user. This can be reproduced like this. 1) Create a display only form with one field. 2) Create a filter on this form that trigger on

Re: Users got non-exist alerts...

2007-08-07 Thread Jarl Grøneng
/version/patch level are you talking about? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 8/7/07, Jarl Grøneng [EMAIL PROTECTED] wrote: Encounter

Re: AR Web Installer

2007-08-07 Thread Jarl Grøneng
Have you tried BMC support? - Jarl On 8/7/07, Francisco de Assis Pereira Cavalcante [EMAIL PROTECTED] wrote: Hi, We have an ARWeb v4.0 from Remedy. It's a legal copy installed on an NT server. The IT staff is planning to upgrade the o.s. and have lost the install media of it. I would like

Re: Solaris ARServer Installer - 7.0.1 patch 3 (U)

2007-08-06 Thread Jarl Grøneng
What does the file the installer saves the environment settings in contain? Try running the installer with debug on. -- Jarl On 8/6/07, Axton [EMAIL PROTECTED] wrote: This is with Oracle Instant Client Package - Basic Lite 10.2.0.3 for Solaris 32-bit. The strange thing is that it connects

Propeller heads?

2007-08-05 Thread Jarl Grøneng
:-) https://bmcuserworld.com/catalog//profile.do?SESSION_ID=3213form=searchformts=1186301334589 Although this discussion will be targeted for the real propeller heads of the ARS/BMC user community, the novice user will also benefit from the architectural insight. -- Jarl

Installing flashboard 7 giving error

2007-08-03 Thread Jarl Grøneng
Hi, My Windows knowledge is limited (would love to do this on a solaris server instead :-) Trying to install flashboard 7.01 on a Windows 2003 server. Double-clicking the fbserver701.exe file giving this error: A Java Runtime is required to install Flashboard PATH is set like this:

Re: Installing flashboard 7 giving error

2007-08-03 Thread Jarl Grøneng
and Tomcat. On 8/3/07, Jarl Grøneng [EMAIL PROTECTED] wrote: Hi, My Windows knowledge is limited (would love to do this on a solaris server instead :-) Trying to install flashboard 7.01 on a Windows 2003 server. Double-clicking the fbserver701.exe file giving this error: A Java

Re: How hard is it really? Japanese and Chinese on same server as English

2007-08-03 Thread Jarl Grøneng
Ah, misunderstand the topic. Tought about several servers sharing one database. - Jarl On 7/30/07, Axton [EMAIL PROTECTED] wrote: With the 7.x server, if the installer detects a utf8 oracle instance, it allows you to select the languages you want to install. Axton On 7/30/07, Jarl Grøneng

Re: Need someone to proof read

2007-07-31 Thread Jarl Grøneng
, and getting into the habit of creating an application for things not typically in an application would be a bad practice. Even for large apps, like ITSM 7, using the existing application will not buy you much since so many objects are already in the application. Axton Grams On 7/30/07, Jarl Grøneng

Re: C# Script Error.

2007-07-30 Thread Jarl Grøneng
Can you run other C# script in the plugin? Can the remedy server connect to localhost on port:61616? - Jarl On 7/30/07, Gopala Krishna Peela [EMAIL PROTECTED] wrote: ** Hi, I am trying to use spring messaging API in remedy using REMEDY.ARF.SCRIPT plugin. Below is the code

Re: AREmail 7.01 P3 -- JAVA

2007-07-30 Thread Jarl Grøneng
What does the error message say? -- Jarl On 7/30/07, patrick zandi [EMAIL PROTECTED] wrote: ** Hello, I upgaded all the JAVA's on the boxes for security purposes.. which is wonderful Sarcasim but now the AREmail engine will not start.. I have tested 1.4.2_15 and 1.5.0_12 but both seem to

Re: Email engine and large number of groups

2007-07-30 Thread Jarl Grøneng
-Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Saturday, July 28, 2007 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: Email engine and large number of groups Hi, I saw this setting, but since the email

Re: How hard is it really? Japanese and Chinese on same server as English

2007-07-30 Thread Jarl Grøneng
Form an early version of 7 I remember that the english version needs to be installed first, then the other versions. -- Jarl On 7/30/07, Axton [EMAIL PROTECTED] wrote: With the 7.x server, take care to configure the environment properly before installing: - Oracle instance needs to use a

Re: Need someone to proof read

2007-07-30 Thread Jarl Grøneng
It is registred a defect on this: SW00268760. Classification: Under Consideration An workaround is to create an application, move the forms your working on into this application. Then it is faster to work in the admin tool. (you have to manually refresh the active link list to reflect your

Re: How hard is it really? Japanese and Chinese on same server as English

2007-07-30 Thread Jarl Grøneng
How do you run 3 server installation at the same time? -- Jarl On 7/30/07, Axton [EMAIL PROTECTED] wrote: I installed them all at the same time, the first time. Axton Grams On 7/30/07, Jarl Grøneng [EMAIL PROTECTED] wrote: Form an early version of 7 I remember that the english version

Re: Field/context-sensitive help

2007-07-29 Thread Jarl Grøneng
You have a similay application here: http://www.rrr.se/en/products/2.html#rrrhelptext -- Jarl On 7/29/07, Axton [EMAIL PROTECTED] wrote: If you do want to store the help text in the remedy data dictionary (not in a Remedy form), but do not want to use the admin tool to manage it (i.e., you

Re: Email engine and large number of groups

2007-07-29 Thread Jarl Grøneng
discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Saturday, July 28, 2007 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: Email engine and large number of groups Hi, I saw this setting, but since the email engine version is 6.3 it does not help... -- Jarl

Email engine and large number of groups

2007-07-28 Thread Jarl Grøneng
Hi, An integration went for an unkown reason maniac, and there was approx 15000 groups on the server (read groups)! The email engine took more then 2 hours to start... The email engine is not designed for 18000 groups on the server... -- Jarl

Re: Email engine and large number of groups

2007-07-28 Thread Jarl Grøneng
- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Saturday, July 28, 2007 1:27 AM To: arslist@ARSLIST.ORG Subject: Email engine and large number of groups Hi, An integration went for an unkown reason maniac

Re: API libraries for Solaris on X86.

2007-07-27 Thread Jarl Grøneng
to share those with us and recommend us pursue certain technique/idea/product(s) to simplify the AR API deployment bundle. Regards Appajee -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Wednesday

Re: API libraries for Solaris on X86.

2007-07-27 Thread Jarl Grøneng
Appajee, Thanks a lot for your answers. -- Jarl On 7/27/07, Papolu, Appajee [EMAIL PROTECTED] wrote: Jarl Can you specify a log level for one plugin? Ie: you want DEBUG level for plugin YY, but ERROR for pluigin ZZ? (I count on that your using log4j for logging :-) I am sure you can,

Re: API libraries for Solaris on X86.

2007-07-26 Thread Jarl Grøneng
within Java API) so that this native dependency is also eliminated. Hope this helps. Appajee -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Wednesday, July 25, 2007 10:50 AM To: arslist@ARSLIST.ORG Subject

Re: API libraries for Solaris on X86.

2007-07-25 Thread Jarl Grøneng
Appajee, Can you connect from 7.1 java api to a 7.01 server? -- Jarl On 7/25/07, Papolu, Appajee [EMAIL PROTECTED] wrote: 3) Wait for v7.1 to be released in Aug. They claim to have a fully native Java API. ... While we're working towards the pure Java API implementation, 7.1 is not quite

Re: BMC Remedy AR System Web Client Survey

2007-07-24 Thread Jarl Grøneng
This statement is impossible to assume: - The web client performs at 90% the speed of the WUT for all applications - both custom and BMC out-of-the-box applications like ITSM :-) -- Jarl On 7/23/07, Easter, David [EMAIL PROTECTED] wrote: ** Hi All, I would like to get some structured

Re: submitter field length problem

2007-07-24 Thread Jarl Grøneng
Turn on the logs and see if the error is thrown from a display only form. Has seen upgrade fails changing display only forms. -- Jarl On 7/24/07, Andrew Hicox [EMAIL PROTECTED] wrote: Everyone: I have an AR System 7.0.01 patch 002 server installed (sol 10 / oracle 10g). We have a form. In

Re: Enum Field ID Changes

2007-07-23 Thread Jarl Grøneng
https://www.rrr.se/cgi/tools/main#rrrSelectionChange This tool can be used when you want to add (insert) or remove a selection field value, or do some other rearranging of the selection values. The tool changes the values of the specified field in all records. If the Status-field (field id 7) is

Re: Remedy and Programming Languages

2007-07-23 Thread Jarl Grøneng
On 7/23/07, Carey Matthew Black [EMAIL PROTECTED] wrote: Andy, *There is rumor that the v7.1 Plugin Server will be support a native Java plugin too. (So I think there will no longer be a need for C code to build Filter Plugins, ARDBC's, and maybe AREA plugins too. But I have yet to see any

Re: ARDBC Plug-In doesn't work on Linux

2007-07-20 Thread Jarl Grøneng
Try to start arplugin manually with truss, it may give some answers. Only include your plugin to easier debug. -- Jarl On 7/20/07, Mark Milke [EMAIL PROTECTED] wrote: I just tried to compile and install the ardbcskeleton that was written by BMC Remedy. I even used their Makefile. When I

Re: BUW 2007 Track Sessions Announced

2007-07-20 Thread Jarl Grøneng
Endresen [EMAIL PROTECTED] wrote: ** For some reason it's not on the list I want the session called Remedy Licenses for Dummies with tips and tricks to using the minimum amount of floating licenses while staying within the License Agreement. -Geoff On 7/18/07, Jarl

Re: BUW 2007 Track Sessions Announced

2007-07-20 Thread Jarl Grøneng
You can read all about it here: http://www.microsoft.com/systemcenter/ -- Jarl On 7/20/07, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: ** Sorry I had to snip the thread because I get the your message was over 1000 characters error. That Microsoft is entering the ITSM arena

Re: BUW 2007 Track Sessions Announced

2007-07-20 Thread Jarl Grøneng
, and it would make BMC's solution look better and get users to appreciate it more. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Friday, July 20, 2007 11:57 AM To: arslist@ARSLIST.ORG

Re: Plugin service is not running after starting arsystem by aradmin.

2007-07-19 Thread Jarl Grøneng
Can you run Java from command line from the same user? -- Jarl On 7/19/07, Sharma, Tarun [EMAIL PROTECTED] wrote: ** Hi, I checked all these settings. All are fine. User 'aradmin' has ownership on related directory structure. SNMP settings with 161 are also fine. Env variable is also

Re: Plugin service is not running after starting arsystem by aradmin.

2007-07-19 Thread Jarl Grøneng
discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Jarl Grøneng *Sent:* Thursday, July 19, 2007 1:25 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Plugin service is not running after starting arsystem by aradmin. ** Can you run Java from command line from the same user? -- Jarl On 7/19

Re: BUW 2007 Track Sessions Announced

2007-07-18 Thread Jarl Grøneng
Pretty much the same, but also AR System Plug-in Server 7.1 and Java SDK and AR System 7.1 API enhancements - Jarl On 7/17/07, Jon Chau [EMAIL PROTECTED] wrote: ** https://bmcuserworld.com/catalog/catalog/catalog.jsp What are some of the topics that most interest you? I'm interested in:

Re: Plugin service is not running after starting arsystem by aradmin.

2007-07-18 Thread Jarl Grøneng
Be sure that java is in you LD_LIBRARY_PATH -- Jarl On 7/18/07, Sharma, Tarun [EMAIL PROTECTED] wrote: ** Hello, We are using ARS 6.3 with SunOS 5.9 with Java 1.4.2_05. When we are starting arsystem by 'root' login, all services are running fine. But we are getting an error while we are

Re: Plugin service is not running after starting arsystem by aradmin.

2007-07-18 Thread Jarl Grøneng
Does the user aradmin has a home catalog? If not, add a home catalog and try again. - Jarl On 7/18/07, Sharma, Tarun [EMAIL PROTECTED] wrote: ** Hello, We are using ARS 6.3 with SunOS 5.9 with Java 1.4.2_05. When we are starting arsystem by 'root' login, all services are running fine.

Re: The to_char decoding for Date field

2007-07-17 Thread Jarl Grøneng
Page 131 in BMC(r) Remedy Action Request System 7.0 Database Reference -- Jarl On 7/16/07, Charlie Jiang [EMAIL PROTECTED] wrote: ** All, It has been a while I hope someone can still remember... I need to decode the date field to display it in my Oracle XML Publisher. The default

Re: how to escape quotes in setfield action ?

2007-07-16 Thread Jarl Grøneng
Have you tried: ? Should be: hello -- Jarl On 7/16/07, Andrew Hicox [EMAIL PROTECTED] wrote: Everyone: I've got an active link with a set fields action. I need to set a string containing quotes into a char field. For the sake of brevity, let's just say I need to set the string: hello

Re: NetExpert NXRI 6.0.1 and ARS 7.0.1

2007-07-15 Thread Jarl Grøneng
The server crashed for a reason. Since you had api logging on, what does the log say? The client is quite old also, (protocol 7). Does this client use notifier to log onto Remedy? -- Jarl On 7/13/07, Gary Dries [EMAIL PROTECTED] wrote: ** Has anyone successfully configured NetExpert NXRI

Re: Admin user used in plugin

2007-07-14 Thread Jarl Grøneng
distinct_emails { field: 108 function: COUNT function: DISTINCT } } This isn't something you would want to stick in ar.conf. It all depends on what you plan to do. Axton Grams On 7/13/07, Jarl Grøneng [EMAIL PROTECTED] wrote: Hi, I need to use an admin account

Re: Admin user used in plugin

2007-07-14 Thread Jarl Grøneng
/ Both are available under the bsd license. Thanks, Axton On 7/14/07, Jarl Grøneng [EMAIL PROTECTED] wrote: It would be much easier to be able to use the Remedy Application Service account. The only information I need is admin account and password since the plugin gonna access users logged

Re: Urgent: - in email address causes a problem in sending email

2007-07-13 Thread Jarl Grøneng
Does it always send messages to Security group when an email are sent to [EMAIL PROTECTED] Then is should be quite easy to recreate the issue. -- Jarl On 7/13/07, Neel Guatam [EMAIL PROTECTED] wrote: Hi Evans, The - is in the customer's e-mail address. It's like [EMAIL PROTECTED] and then we

Re: OT- BMC UserWorld 2007

2007-07-12 Thread Jarl Grøneng
AOL (me too) :-) -- Jarl On 7/12/07, Sanford, Claire [EMAIL PROTECTED] wrote: I'm trying to decide whether or not it is worth it to beg my management to let me go to BMC UserWorld2007. You know... Healthcare, budget cuts, etc... With 5 hotels to choose from, we are all going to be very

Re: ARS v7.0.1P2 LIST threads initiate inexplainably

2007-07-11 Thread Jarl Grøneng
Patch 5 of ITSM may fix the issue with ARDBC and thread crash. Defect SW00247290—The REMEDY.ARDBC.APPQUERY plug-in (ardbcQuery.dll) intermittently crashes when arplugin.exe is configured for multi-threaded ARDBC queue -- Jarl On 7/11/07, Tony Worthington [EMAIL PROTECTED] wrote: Susan,

Re: ARS7 install with oracle 10G RAC ... the saga continues ...

2007-07-10 Thread Jarl Grøneng
Do you really think you will get an answer other than as designed? :-) -- Jarl Yuppi yeee, got an ok to travel to Vancouver in october :-) On 7/10/07, Tony Worthington [EMAIL PROTECTED] wrote: Yup. And the second query (each taking about four minutes on our boxes) is: SELECT

Re: ARS7 install with oracle 10G RAC ... the saga continues ...

2007-07-10 Thread Jarl Grøneng
Another possible solution is to cache information like the mid-tier does it When its requested, then fetch it. And the possibilites to choose which elements to be fetched at startup. -- Jarl On 7/10/07, Axton [EMAIL PROTECTED] wrote: Good luck with support (and I sincerely mean that). The

Documentation

2007-06-29 Thread Jarl Grøneng
I love the documentation. IMPORTANT Before running removed filename.exe on UNIX platforms, make sure the ar_install_dir/bin directory is in the library path environment variable: LD_LIBRARY_PATH(Linux(r), Solaris), LIBPATH (AIX), or SHLIB_PATH (HP-UX). .exe files on a *nix server? ye ye

Re: View Field Controls / Pulling information from View Field

2007-06-28 Thread Jarl Grøneng
HI, This article may help you: http://www.bmc.com/arsystem/dht/archive/09-06-2005_C.htm We'r doing it diffently, but on only on web. This solution is quite complex, and will take some time to explain. Short: sending an object to a webpage, this gets split and insert into a form and POST to the

Re: Sending XML from ARS to MQ

2007-06-28 Thread Jarl Grøneng
We did this some years ago. Created a web service client on our middleware server, this web service moved the xml over to the MQ queue. You can look into this product, it may help http://www.ntuition.de/index.php?arsxmllink_en -- Jarl On 6/28/07, issac jay [EMAIL PROTECTED] wrote: ** Hello

Re: SLM 7 install w/ data collector fails on DB verification

2007-06-26 Thread Jarl Grøneng
From an earlier post that migth help : And once you get a gui to install it, watch out for the following defect I have open about the installer: 1. DROP/BUILD BUG OCCURS IN (IF PRE-RELEASE) SLM 7.0, ARS 7.0, Solaris (but happens all platforms) 2. STEPS TO

Re: Error 1053: The service did not respond..

2007-06-21 Thread Jarl Grøneng
Oracle 9, solaris and approx 5 minutes start time. ITSM7(cmdb, asset, change and slm) There is approx 180k records in field_dispprop. -- Jarl On 6/20/07, Tony Worthington [EMAIL PROTECTED] wrote: Am I missing something here?? No... but maybe I am? I guess it could be an Oracle thing. I

Re: How to test web-services?

2007-06-20 Thread Jarl Grøneng
We created a simple command line client that takes a xml file, and send it to the soap interface. The return was just a xml return. -- Jarl On 6/20/07, Neel Guatam [EMAIL PROTECTED] wrote: ** Another one for the day, Is there a tool or something out there that we can use to test the

<    1   2   3   4   5   6   7   >