Hi, Fred:
As you mentioned, it doesn't seem to work using the ViewFormServlet syntax
in your email below. However, I noticed that it works with the
ViewFormServlet if the mode parameter is used, or at the very least it
works with mode=Submit. Without the mode parameter, obviously it opens in
Good Day, Fellow Listers:
ARS 7.1 patch 002
ITSM 7.0
CMDB 2.1
Windows 2003
SQL Server 2005
Visual Source Safe 2005
I have a few questions regarding source-control brands and versions used
with ARS 7.1, ITSM 7.x and CMDB 2.x. We've tried both Dimensions and
Visual Source Safe 2005 on ARS 7.1.
Hi, Sean:
Someone feel free to correct me if I am wrong. You should be able to
import an integer into a Remedy Date field since (as you acknowledged) it
is stored as an integer. It will automatically be displayed as a Date
when viewed through the GUI. At least I've done that in the past.
H
Hi, Rick:
I think you have the gist of what everyone's saying. You already know
that it is more efficient to point that escalation at the group form where
groupId=0 or 1...or whatever. I believe your question was related to the
error messages you're receiving. And although you understand tha
e new web server.
Forwarded conversation
Subject: Mid-Tier 7.1.00 Patch 002 - Performance
From: Michelle L <[EMAIL PROTECTED]>
Date: Wed, Apr 30, 2008 at 10:17 AM
To: arslist@arslist.org
**
Hello, Friends:
Anyone else experience this slowness on Mid-Tier 7.1.00 Pa
Hey, Christopher:
I will definitely pass this good info on to my team...and to tech
support..who has yet to give me a legitimate response besidesthe usual
send me your log. I just want them to try it for themselves.
By the way, I am using IE 6.0 for a browser. I have not tried this on
a
3 Ent x64, SQL Server 2005 x64, ARS 7.1.00.002
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Michelle L
Se
Hello, Friends:
Anyone else experience this slowness on Mid-Tier 7.1.00 Patch 002?. It's
quite noticeable.
We've noticed an interesting thing on Mid-Tier 7.1.00 Patch 002 (on both
Apache Tomcat and Servlet Exec).
It doesn't seem to matter what if the version of the ARS Server is 6.3 or
7.1.0
Good Day, Friends:
Has anyone else experienced the flakiness of the ARS 7.1.00 Patch 001
(server) Audit form functionality? Oh ma gah, this is far worse than the
Archive form flakiness of the earlier patches of ARS 6.3.
The Flaky List:
1. Trim fields (boxes, lines and text) are not pushed t
- Where are they?
**
Michelle,
I'm not sure off hand where the content is on the new site, but you can
always plug in the URLs at the Internet Archive "Wayback Machine":
http://www.archive.org/
It's a very handy tool for finding obsolete web content.
HTH,
Thomas
- Orig
Hey, Y'all:
I've seen some emails flying back and forth about the new site for
BMCRemedy Development Community, forums and other documentation. It's
great and I have it bookmarked BUT, is there one place to find the Tips
and Tricks. I cannot find any of the older Tips and Tricks articles (eve
u are on ARS 6.3 there is a patch for this problem.
We had the same problem, but we are on 6.0 and would need to upgrade to
6.3 and install the patch.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Michelle L
Sent: Wednesday,
idnight
The defect was submitted for another customer who encountered the same
issue, so I am surprised that BMC was unable to reproduce it. I haven't
tested to see if it has been corrected in ARS 7.0.1+.
The issue seems to be related to the DST change, not leap year.
--Thomas
----- Origina
Hey Y'all:
Remedy ARS 6.3 P23 (Server is in Central time zone)
Windows 2003
SQL Server 2000
Admin tool ARS 6.3 P23
User Tool 6.3 P23 and 7.0.1 Patch 005
We're not sure if this issue is DST only related or DST and Leap Year
related.
We discovered an interesting phenomenon when we reviewed records
Hi, Serouche:
You do not have to do a full blown upgrade to take advantage of this
feature.
One can remain on ARS 6.3 for example and use a 7.x Mid-Tier to take
advantage of this. All you would need is for someone to send you the def
file for saved searches and import it into your ARS 6.3 server
Melissa,
I am not sure whether or not you received the answer to your query yet, but
have you tried? And...I'm kind of late coming into it.
https:///arsys/servlet/ViewFormServlet?server=&form=HPD%3AHelp%20Desk&view=Default%20User%20View&
qual=%27FieldName%27%3D%22INC00021671%22
OR
https:///
Hello,
It is my understanding that CSV is not available on Mid-Tier 6.3,
according to the documentation. The statement below can be found at the
bottom of page 230 in Chapter 7 of the ""Action Request System 6.3
Developing AR System Applications: Advanced" pdf.
"The CSV, AR Export, and XML f
Hi, Mary:
Yes, there is a "product defects" section. Log into the support site,
click Issue Management, click Product Defects. One can search by product,
version and problem area. The one request that is still not available is
the ability to search by defect ID.
http://support.bmc.com/arsys
Good Morning, Christopher:
Thank you for the heads up on this patch. Just to confirm, you're on a
Windows 2003 /SQL Server platform right?
Carey Black or anyone else that downloaded the restricted release version
of 7.1 patch001; did you run into similar problems? We were also asked
to in
Hi, Michael:
This error also occurs on CREATE when one doesn't have permission to the
entry just created. Is it possible that the report that was just created
is assigned to an Assignee group (Field 112) that the account used to
create the report is not a part of?
Hope that helps,
Michelle
Hi, Folks:
I meant to respond to this last week. There is a documented bug in the
Mid-Tier regarding Timezone. It was allegedly fixed in Mid-Tier 7.0.1
Patch 003, but I'm here to tell you that it's not. We're on Mid-Tier
7.0.1 Patch 004 (Windows 2003, IIS 6, Servlet Exec, Internet Explorer)
al
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Michelle L
Sent: Friday, November 02, 2007 9:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Possible DST Issue
**
Hi, Stephen:
Thank you for the workaround and passing this along to the masses. Is
Hi, Stephen:
Thank you for the workaround and passing this along to the masses. Is
there already a defect id for this?
Thanks,
Michelle
"Heider, Stephen" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
11/02/2007 07:37 AM
Please respond to
arslist@ARSLIST.OR
Good Day To you all (and Mr. Easter)
Mid-Tier 7.1.00 (Windows 2003, IIS 6.x, Apache Tomcat 6.0.13, Java
Version 1.6.0_01)
ARS 6.3 Patch 20 (Windows 2003, SQL Server 2000)
I.E. 6 browsers
Thank you for providing the defect id, Joe.
We are also receiving the message below after upgrading from Mi
.
Rick From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Michelle L
Sent: Friday, October 05, 2007 6:45 PM
To: arslist@ARSLIST.ORG
Subject: BMC Remedy Product Documentation Filenames
**
Hi, David Easter and Fellow Listers:
I'm sure this question
Hi, David Easter and Fellow Listers:
I'm sure this question has been posed before. I've noticed that for at
least the past year that all of the product document PDFs have numbers for
filenames. Although, I will always have a preference for the dark ages of
books, I've adapted to the PDF forma
I just attempted to search for an old case on the support site and received
the following error dialog:
"Failed to connect to ServletExec
Group=hou-remprd-03
Address=an IP address at port
The error number is 146"
Sigh,
Michelle
__
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