Re: You need to VOTE on the thread: Bring back the ARSList MVP for 2013

YES INDEED!! Sent from my iPhone On Oct 24, 2012, at 10:42 AM, Pierson, Shawn shawn.pier...@sug.com wrote: ** I didn’t vote and I’m not sure if I would next year or not either. Within my current environment, we won the battle to get the other half of the organization to use Remedy, but

Re: ADV: Introducing BMC Remedy Health Advisor utility

Hello David,   Thanks ! Is this utility compatible with ARS 7.1?   I checked the docs but doesnt specifically mention with what version of ARS it is compatible with.     Thanks, Mohan From: Easter, David david_eas...@bmc.com To: arslist@ARSLIST.ORG Sent:

Re: Introducing BMC Remedy Health Advisor utility

voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mohan Panchangmath Sent: Thursday

Re: R: Re: Strange Error (ARERR 326) on registration ticket.

Hi Check if the users have both restricted access and general access in the user form record. If it is there and still not working, then again uncheck and recheck the restricted access and general access chk box in the Ctm people form. It worked for us for a similar error. Thanks Mohan Sent

Re: Books for Remedy version 6 ,7 and CMDB

Rajat to cut short your search, BMC Remedy product books are NOT available for sale in the market. You can download all relevant Remedy pdfs from their support site provided you have the access to their site. Thanks, Mohan --- On Wed, 2/18/09, Rajat Sharma rajatsha...@eaton.com wrote:

Re: change not reflected in midtier

flush the midtier cache.. --- On Fri, 8/8/08, sivarama velicheti [EMAIL PROTECTED] wrote: From: sivarama velicheti [EMAIL PROTECTED] Subject: change not reflected in midtier To: arslist@ARSLIST.ORG Date: Friday, August 8, 2008, 4:32 PM Hi Group, Can you comment on as to why

Re: You do not have write license woes

7.1 patch 001 for solaris for both server and mid-tier. The servers are separate with 1 AR Server and 4 mid-tier servers connected via a netscaler load balancer. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mohan

Re: You do not have write license woes

] On Behalf Of Mohan Panchangmath Sent: Tuesday, August 05, 2008 9:40 AM To: arslist@ARSLIST.ORG Subject: Re: You do not have write license woes William, Are your users using the LDAP password or the passwords from the User form? If they use the LDAP password and the password in the User

Re: You do not have write license woes

William, Eventhough you say the system has adequate application and user licenses, do the users have application write license configured properly? Also what version of ARS and Midtier you are on though you say the ITSM version is 7.0.3? Thanks, Mohan --- On Mon, 8/4/08, William Rentfrow

Re: Feasibility of migration of ARS6.3 to ARS7.1 keeping Application Incident Mgmt and Change Mgmt v6.0

Shyam, Can you let me know one thing? We have similar environment like yours and recently upgraded from CMDB 1.1 to 2.0.1 patch 5 following BMC's white paper. But now we see that we cannot relate Computer CI to another Computer CI or to a Printer CI from the Related Items tab like we could do

Re: Looking for a hard coded IP in Remedy

Hi Steve, The Host ID must have got changed when the server was moved to different location. You may have to purge the existing license key to attach it to the new host id of the server. Thanks, Mohan --- Steve M [EMAIL PROTECTED] wrote: List, It was attempted to move our production

Re: Guest users only get Read license (U)

Is this user found in LDAP? Look at your LDAP form settings. The default write license must have been set to Read . In such a case if the user is not found in ldap, Read license is assigned to that user. Thanks, Mohan --- Dwayne Martin [EMAIL PROTECTED] wrote: Oh, I see what you are getting

Re: Guest users only get Read license (U)

: Thanks, Mohan, If the user weren't in LDAP she would have gotten Unable to log into any server. Dwayne Original message Date: Tue, 11 Mar 2008 10:38:18 -0700 From: Mohan Panchangmath [EMAIL PROTECTED] Subject: Re: Guest users only get Read license (U) To: arslist

Re: Remedy Admin: ARERR 7017: Failed to initialize JRE and internal java module

Rabi, we had another kind of midtier error while running JRE 1.6.x because tomcat was not able to detect the path. The error went away after JDK was installed. The compatibility matrix says to use JDK instead JRE. Why dont you give it a try by installing JDK 1.5.x or 1.6.x? Thanks, Mohan ---

Re: Dispatch : Cannot open catalog; Message number = 93 (bomw040a) ARERR - 93

Rajesh, This could happen for various reasons..you are saying that it runs fine for a few minutes after restarting the server...check the following: a)It could be that of running out of space in either the database log or data area. You can correct this by growing the size of the data area or by

Re: Dispatch : Cannot open catalog; Message number = 93 (bomw040a) ARERR - 93

(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath Sent: Wednesday, December 26, 2007 8:41 PM To: arslist@ARSLIST.ORG Subject: Re: Dispatch : Cannot open catalog; Message number = 93 (bomw040a) ARERR - 93 Rajesh, This could happen for various reasons..you are saying

Re: Name Parameter (UNCLASSIFIED)

Hi Frank, On the Audit form , uncheck the Advanced option if already checked from the Table/Tree property tab of all the tables and then see if you still get this error on search. Thanks, Mohan --- FRANK, GORDON CTR DISA JSSC [EMAIL PROTECTED] wrote: Classification: UNCLASSIFIED Caveats:

Re: Friday Humor - Questions that have Confused humankind!!

all time favorite confusionwhat came first?.the chicken or the egg?? cheers, Mohan --- Wangler, Dan [EMAIL PROTECTED] wrote: What do you call a lady who delivers with the US Postal Service? A mail woman or a fe-mail man? Dan Wangler, Team Lead, STARS Group Phone:

Re: Version of Tomcat with Mid-Tier 7.1

Hi, We tried with JRE 5 aka 1.5 initially but the 7.1 installer did not detect JRE and gave some SDK related error. On installing SDK 1.5 , the midtier installation along with bundled in tomcat ran fine. Has anybody seen the same issue? Thanks, Mohan --- Misi Mladoniczky [EMAIL PROTECTED]

Re: Form deletion from Remedy

Deletion or any kind of modification of any object gets tracked in Server Events form provided you turn ON the server event for objects from the Admin tool. The Remedy config doc has all details in it. Thanks, Mohan --- Viji.PK [EMAIL PROTECTED] wrote: Nothing gets tracked. I dont get

Re: Can't connect to admin client

Hi Dave, 3 things come to mind : a) Do you have the same problem with the user tool ? b)Were the dev environment services stopped before making a database refresh? c) Is the ARAdmin user on MS SQL Server or the database server you are using is the DBO (database owner) of the ARSystem database

Re: ARERR [330] You do not have write access to field

We had a same situation here when users started getting this error and on checking had found that we had ran out of floating licencesone of those days.. Usually licence not available error pops up but strangely we got the ARERR 330 mssg. On granting floating licence to such users, the error

Re: RE : Re: rebuilding a dev environment

Frex, Do you also have CMDB running? If so, migrating CMDB is a different cup of tea if you have made changes to CDM. If you had made any changes to the Common Data Model (CDM) they will need to be exported / imported via cmdbdriver. Refer to the CMDB Developers Reference documentation on the

Re: Is there a way to logoff users if logged in and did not use the system for more than an hour

Hi Syed, The Floating license timeout works. If a user is holding a floating write license token, the system also frees the token at this time. However, from the admin tool you can also release a user's license once every two hours. If you try to release more than once within 2 hours it gives

Database restore from Production server to Newly built Test Server

Hi All, We have built a new physical test AR Server with exactly the same configuration as Production server and the same type of OS and database . We have the following suite of Remedy Products installed in our new test environment which is also exactly the same as our production environment.

Re: Database restore from Production server to Newly built Test Server

-Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath Sent: Monday, August 06, 2007 12:28 PM To: arslist@ARSLIST.ORG Subject: Database restore from Production server to Newly built Test Server Hi All, We

Re: Modify All Nulls Description Field = Possible Bug?

Hi Jase, We had a similar issue and looking closer at the log it was found that one activelink was setting the description field to null on Window Open action when Modify All operation was performed. Thanks, Mohan --- Jase Brandon [EMAIL PROTECTED] wrote: Hello All, Help Desk 7.0.02

Re: ARSList Question NOT SOLVED AFTERALL

Hi Dwayne, What version of user tool you are using? Perhaps upgrading the user tool version if not already will help.. Thanks, Mohan --- Dwayne Martin [EMAIL PROTECTED] wrote: Tony, That is exactly what we did. We copied the db over to the new machine, than ran did the 7.01 installation

Re: ARSList Question NOT SOLVED AFTERALL

User tool is also at 7.01 patch 2. Dwayne BTW: I do appreciate all these questions, even tho so far none of them have solved the problem. At least people are trying and maybe something will work eventually. Original message Date: Tue, 29 May 2007 10:31:31 -0700 From: Mohan

Re: ARERR 9351

Hi Janet, Is this happening on mid-tier? Because the error message guide says that this happens on An internal error occurred during a back channel request from the browser to the mid tier server. But the error message guide suggest that it is midtier specific. What does the DB log on the

Re: Administrator performance slow

Hi Colin, I agree with Adam. We have the same environment where the development server is running on VM and to make it even more difficult the SQL server is also on the same VM box. Every workflow was taking almost 5 minutes to get saved. To fix the problem ..not entirely but still made it

Re: SOS- URGENT HELP entry violate a unique index

Hi , I looked at the sql statements belows and see that it is trying to insert value in B table like INSERT INTO B369(C1) VALUES (N'HD1') What does the value (N'HD1') mean? I feel the character N is violating the unique index on C1 field. Should'nt it be just

Re: ARS 7.0 Email Service missing

Hi Shane, Some thing you must have tried already, but did you try restarting the box on which your AR Server and Email Engine reside to make the new services effective? If yes and the problem still seen, do check the system registry to see if the email engine service is present or not. We

Re: Cannot start server

Hi Janet, You can also check if the sql server is really running or not by checking the component services. You can even try restarting the sql server. Thanks, Mohan - Original Message From: Mahan, Janet L [EQ] [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Sunday, January 21, 2007

Midtier 7 logout issue by clicking X in the browser window.

Hi All, We have Midtier 7 running but facing the logout issue which I believe is faced by many of them. When ever the users close the IE browser window by clicking 'X ' instead Logout , the licences are not released. I have created an active link to logout from the midtier on clicking X by

Re: SupportWeb

** Hi,Let us hope they compile a list of all the errors/bugs we have seen so far and resolve them asap.. Another problem I saw : When I select an Issue and click the "Modify/View Issue" button and then click "Cancel" to close the issue dialog window, the Issue support page just hangs. I cannot

Re: ARS 7 - Patch 2 Sever Patch?

Hello, Similarly there is a patch 003 published for Migrator 7.0 but if I try to download it from the support site, it only shows a invalid page error eventhough the patch was released on 9/13. I've still not contacted the Support. Has anybody else experienced it? Thanks, Mohan --- McKenzie,

Re: ARS 7 - Patch 2 Sever Patch?

Hey Curtis, Thanks for the extra information..it is available. How did you figure out though??? Cheers, Mohan --- Curtis Gallant [EMAIL PROTECTED] wrote: Migrator patch 3 is available, the problem is the link is going to patch003 when the acktual directory is Patch003 (capitol P). So easy

ARS 7.0 VMWare environment

Hi , We are planning to upgrade our current VMware test server from ARS 6.3 to ARS 7.0 and ITSM 6.0 . Has anybody done a similar upgrade in a VMWare environment and are there any issues reported ? I saw the latest KB (Remedy Support ) on VMware support prior to ARS 7.0 ITSM 7.0 release and it

Re: Help ARS 7 Upgrade Gone Bad

Hi Brian, I dont know if you have applied the midtier patch aswell but Remedy says they have fixed the below defect in their midtier patch.. SW00217326 Groups field ( 104,.) cannot translate group name into group id on Display,Window Open,Window Loaded I have not tried this . Hope

Re: Help ARS 7 Upgrade Gone Bad

: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath Sent: Friday, August 25, 2006 12:01 PM To: arslist@ARSLIST.ORG Subject: Re: Help ARS 7 Upgrade Gone Bad Hi Brian, I dont know if you have applied the midtier patch aswell but Remedy

Re: Bulk loading asset records (ARS 6.03 / SQL Server / Windows C lient)

Dan, Try this KB :KM-00024518 If you migrate asset data from Help Desk 5.6 or Asset Management 5.6 into the CMDB as part of the ITSM 5.6 to 6.0 upgrade process, you do not see these CIs when searching from the Computer Systems form for example. However, if you search directly from the CMDB