Re: HPD_HeldDesk Worklog timestamp conversion

2008-01-04 Thread brooksm
BMC Support to to create a > ODBC driver to be version 3 compliant.. This may not be an immediate fix > but > at least they will consider building their drivers to support version 3.. > > Joe > > > > -Original Message- > From: Action Request System discussion

Re: HPD_HeldDesk Worklog timestamp conversion

2008-01-04 Thread brooksm
gt; > What errors are you getting when you try connecting to the database using > the AR ODBC driver? > > Joe > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] Behalf Of brooksm > Sent: Friday, Ja

HPD_HeldDesk Worklog timestamp conversion

2008-01-04 Thread brooksm
Hello All I am using SQL Server Reporting Services for my reporting application and the ARSystem ODBC driver is throwing up errors when I use it to connect to ARSystem, so I am connecting directly to the database for my reporting. Is anyone else running into this problem? If not, can someone tell m

Re: Cannot log in to Remedy after Windows Server SP2 Install

2007-12-12 Thread brooksm
m: Action Request System discussion list(ARSList) >> [mailto:[EMAIL PROTECTED] On Behalf Of brooksm >> Sent: Wednesday, December 12, 2007 6:25 PM >> To: arslist@ARSLIST.ORG >> Subject: Cannot log in to Remedy after Windows Server SP2 Install >> >> Help!!! >> I

Re: Cannot log in to Remedy after Windows Server SP2 Install

2007-12-12 Thread brooksm
When logging into the Remedy client, it seems to hang on "Setting Server Port..." brooksm wrote: > > Help!!! > I just updated my ARS 7.0 on Windows 2003 SQL Server 2005 system to SP2. > Now, after rebooting the system, I cannot login to the system. > > Cannot logi

Cannot log in to Remedy after Windows Server SP2 Install

2007-12-12 Thread brooksm
Help!!! I just updated my ARS 7.0 on Windows 2003 SQL Server 2005 system to SP2. Now, after rebooting the system, I cannot login to the system. Cannot login to remedy1 as a preference server. user: brooks, server: remedy1 Unable to successfully log in to any server. I'm sure it's an e

Re: Direct SQL Active Link to query Oracle from SQL Server

2007-11-16 Thread brooksm
er Communications, Inc. > > 405 736 3211 > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of brooksm > Sent: Thursday, November 15, 2007 4:55 PM > To: arslist@ARSLIST.ORG > Subject: Re: Di

Re: Direct SQL Active Link to query Oracle from SQL Server

2007-11-16 Thread brooksm
on your > remote queries. > > Thanks, > > > Gary Opela, Jr > > Sr. Remedy Developer > > Leader Communications, Inc. > > 405 736 3211 > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL

Re: Direct SQL Active Link to query Oracle from SQL Server

2007-11-15 Thread brooksm
nd has select access to the necessary table. > Sam > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of brooksm > Sent: Thursday, 15 November 2007 5:14 p.m. > To: ARSList > Subject: Re: Direct SQL Acti

Re: Direct SQL Active Link to query Oracle from SQL Server

2007-11-14 Thread brooksm
m: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of brooksm > Sent: Thursday, 15 November 2007 2:21 p.m. > To: ARSList > Subject: Direct SQL Active Link to query Oracle from SQL Server > > Hi Listers > I've built a query using openquery tha

Direct SQL Active Link to query Oracle from SQL Server

2007-11-14 Thread brooksm
Hi Listers I've built a query using openquery that queries an oracle view from my ARSystem on SQL Server 2005 This doesn't work: select * from openquery(STG,'select * from USER.HOUSEHOLD_VIEW where HOUSEHOLD_ID = ''$Email Address$'') Produces this error: ARERR [552] Failure during SQL operation t

Re: Create view form from SQL Server dblink

2007-11-01 Thread brooksm
in ARS regular forms. > > Cheers > > Joe D'Souza > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] Behalf Of brooksm > Sent: Friday, October 26, 2007 6:45 PM > To: arslist@ARSLIST.ORG > Subject

Create view form from SQL Server dblink

2007-10-26 Thread brooksm
Good afternoon listers- On ARSystem 7.0 SQL Server 2005, i've created a dblink to another SQL Server 2000 table. I've successfully created a view form off of this database link and used the ROW_ID field as the key field for the new view form. The problem I'm running into is that this key field is a

Re: Missing numeric and datetime fields in view form

2007-10-02 Thread brooksm
riendelijke groet / Kind regards > Michiel Beijen > __ > MANSOLUTIONS > Energieweg 60-62 > 3771 NA Barneveld > The Netherlands > Tel. +31-(0)612968592 > Mail [EMAIL PROTECTED] > Internet http://bsm.mansolutions.nl > > > On

Missing numeric and datetime fields in view form

2007-10-02 Thread brooksm
Hi- My ARSystem server is on MS SQL Server 2005. I've created a view (view_form1) on my SQL Server of an external SQL Server 2000 table. This new view contains all fields, but when I try to create a view form on view_form1 all numeric and datetime fields do not come over. What is the easiest way to

Upgrade ARSystem from 7.00 to 7.1

2007-09-28 Thread brooksm
We are on as SQL Server 2005 ARSystem 7.00 Help Desk 6.00 System. I'm looking at implementing the Java API plugin, but haven't the faintest idea as to how to do this. I've read that the Java API changed quite a bit from 7.00 to 7.1 so am thinking that we should upgrade to 7.1 before implementing th

Re: How to create a view form

2007-08-21 Thread brooksm
-2565 > sf49fanv AIM IM > RogerNall Yahoo IM > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of brooksm > Sent: Wednesday, August 15, 2007 4:49 PM > To: arslist@ARSLIST.ORG > Subject:

Re: How to create a view form

2007-08-15 Thread brooksm
--Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of brooksm > Sent: Wednesday, August 15, 2007 3:05 PM > To: arslist@ARSLIST.ORG > Subject: How to create a view form > > My ARSystem is on a SQL Server 2005 da

Re: How to create a view form

2007-08-15 Thread brooksm
gher wrote: > > Who were you logged in as when you created the view in your database? > It is most likely login.view. For example aradmin.ALTIRIS_VIEW. > > You also might want to check the permissions on the view and make sure > the aradmin account has permission to read and write it.

Re: How to create a view form

2007-08-15 Thread brooksm
e create the view form. > > //SIGNED// > CRAIG J. CARTER, RSP > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of brooksm > Sent: Wednesday, August 15, 2007 2:05 PM > To: arslist@ARSLIST.OR

How to create a view form

2007-08-15 Thread brooksm
My ARSystem is on a SQL Server 2005 database and I need to create a view form of an external table/view. I've already set up the dblink and created a view of the external table. I'm having problems with the correct syntax when creating the view form. Database = ARSystem Schema = dbo So far i've t

perfomance issues when querying Oracle from SQL Server

2007-08-03 Thread brooksm
Happy Friday! I have a view (household) of an Oracle table in SQL Server 2005 and created a Remedy view form of the SQL Server household view. There is a functional index on the Oracle household table using UPPER("LAST_NAME"). When I do a search in the Remedy view form for the last name of "Smith"

Set fields Escalation not working

2007-07-12 Thread brooksm
Hi listers I have an active link that sets several fields from a view form that fires on lose focus of a field. This AL works perfectly. I'm trying to do this in an escalation on a daily interval since the data in the view form may change. As a test, I have the escalation set to run every 5 minutes

Importing csv file into Remedy

2007-07-11 Thread brooksm
Does anyone know of a way to allow end users to import records from a .csv into Remedy? My Remedy system is on SQL Server 2005, so I thought there may be a way to create an SSIS package that imports a file from a shared directory when triggered by workflow. Does anyone know if this is possible? Or

Problem processing incoming mail

2007-07-03 Thread brooksm
We have both an outgoing and incoming mailbox set up. The outgoing is working fine and haven't had any need to use the incoming mailbox until now. I need to get email submission working and while trying to send email to the user that we set up for Remedy emails on MS Exchange I found that these inc

Re: Help with Active Link Set Fields Search Qualification.

2007-06-25 Thread brooksm
E ( $Requester Name+$ + "%" ) > > > brooksm <[EMAIL PROTECTED]> wrote: > Roney, > $Requester Name+$ LIKE ( 'Full Name' + "%" ) is one that I tried and > couldn't get the right behavior. I double checked the QBE Match field on > the > 'Requ

Re: Help with Active Link Set Fields Search Qualification.

2007-06-25 Thread brooksm
matching request or else display a list. > Hope this helps > > Also the requester name field should have a leading database search. > > Regards, > Roney Samuel Varghese > > > On 6/25/07, brooksm <[EMAIL PROTECTED]> wrote: >> >> Hi- >> I'm

Help with Active Link Set Fields Search Qualification.

2007-06-25 Thread brooksm
Hi- I'm trying to create the same kind of workflow that occurs on the Requester Name+ field in Help Desk (but without the AL Guides). I've created a new form and I'd like to be able to enter the first few characters of the Requester's Name and hit 'Enter' to pull up a list of matches or populate t

Re: Odd results in Active Link SQL Set Fields

2007-06-21 Thread brooksm
wrote: > > Have you tried turning on SQL logging at the server and taking a look at > exactly what Remedy is passing to the SQL server and what the SQL server > is returning? > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[

Odd results in Active Link SQL Set Fields

2007-06-20 Thread brooksm
I've created a SQL view from another SQL Server 2005 database. When I run a query on this view ins SQL Server management Studio, everything works as expected. But when I do a SQL Set fields Active Link, I only get 29 characters in the field. Here is the SQL that I used to create my view: CREATE V

Re: Need help setting up a view form.

2007-06-19 Thread brooksm
server view by name. > > Hope that helps. > > > brooksm wrote: >> >> I am running ARS 7.0 on SQL Server 2005 and need to create a view form of >> an Oracle table. >> So far i have created the dblink and can query oracle directly from SQL >> Server

Need help setting up a view form.

2007-06-15 Thread brooksm
I am running ARS 7.0 on SQL Server 2005 and need to create a view form of an Oracle table. So far i have created the dblink and can query oracle directly from SQL Server. I need help with the syntax of the view form connection in Remedy Admin. The syntax i've tried is: LINK.OWNER.TABLE [EMAIL PRO