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attend ww
Mike
The JSS SSO Plugin supports CAC and some of BMC's largest clients are
using it. I don't believe BMC have any AtriumSSO users with CAC at this
point in time. We take support seriously and we can arrange a webex to
get it up and running within 24 hours, subject to agreement on a
convenient time
Guillaume,
You make a very valid point. Marketing, and Matt L, believe BMC have a
competent SSO solution suitable for the enterprise. At this point in
time, they do not, and I suspect senior management have no idea that
AtriumSSO is an open source solution (OpenSSO) killed off by Oracle.
I was c
ew this message in context:
> http://ars-action-request-system.1093659.n2.nabble.com/Atrium-SSO-and-CAC-Authentication-tp6886321p6886321.html
> Sent from the ARS (Action Request System) mailing list archive at Nabble.com.
>
> ___
We've had a ticket open with BMC support for at least two weeks to
troubleshoot the integration to Analytics. So far they have only asked to
collect logs and refuse to have a webex.
--
View this message in context:
http://ars-action-request-system.1093659.n2.nabble.com/Atrium-SSO-an
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Sent: Wednesday, October 12, 2011 3:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Atrium SSO and CAC Authentication
Thanks for the heads-up.
What do you mean by "BMC support are quite lacking." ? (let's fix this :)
Take care,
Matt Laurenceau
Senior Community Am
ew and innovative products BMC is
pioneering.
From: Guillaume Rheault
To: arslist@ARSLIST.ORG
Sent: Thursday, October 13, 2011 8:27 AM
Subject: Re: Atrium SSO and CAC Authentication
Hi Matt,
Are you volunteering to be our "BMC Support expediter"
ovative
> products BMC is pioneering.
>
>
>
>
>
>
> --
> *From:* Guillaume Rheault
> *To:* arslist@ARSLIST.ORG
> *Sent:* Thursday, October 13, 2011 8:27 AM
>
> *Subject:* Re: Atrium SSO and CAC Authentication
>
> Hi Matt,
ngineers.
>>
>> What you are starting to see is there just isn't that much Remedy (BMC
>> products as a whole) engineering experience out there. You cannot
>> manufacture that in a week or two. Especially, with the new and innovative
>> products BMC is pioneering.
>>
>>
>>
>>
>>
>
just isn't that much Remedy (BMC
> products as a whole) engineering experience out there. You cannot
> manufacture that in a week or two. Especially, with the new and innovative
> products BMC is pioneering.
>
>
>
>
>
>
> From: Guillaume Rheault
> To:
>>> giving their best. It's just an unfortunate circumstance due to growth and
>>> unexpected demand. Which is good...for sales. But that has to be
>>> shored up on the back-end with engineers.
>>>
>>> What you are starting to see is there j
irony of process at BMC being broken
]
. Daniel
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Laurenceau
Sent: October 17, 2011 4:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Atrium SSO and CAC Authentication
** (Update for all listers
g broken…]
>
> ** **
>
> …. Daniel
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Matt Laurenceau
> *Sent:* October 17, 2011 4:47 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Atri
t: Re: Atrium SSO and CAC Authentication
** Agreed about the process; this is NOT a "Support problem". Bugs come from
Engineering through QA, and then become Support's problem. Fix the balance
between Engineering and QA, and you don't have an overloaded support department
RSLIST.ORG] on behalf of Rick Cook [remedyr...@gmail.com]
> *Sent:* Monday, October 17, 2011 11:33 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Atrium SSO and CAC Authentication
>
> ** Agreed about the process; this is NOT a "Support problem". Bugs come
> fro
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Laurenceau
Sent: Monday, October 17, 2011 1:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Atrium SSO and CAC Authentication
** (Update for all listers about BMC Support)
Executives in Support, including Mary
Morgan<http://www.linkedin.com/pub/mary-morgan/2/465/
on list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker
Sent: October 18, 2011 4:23 AM
To: arslist@ARSLIST.ORG
Subject: Atrium SSO and CAC Authentication
Guillaume,
You make a very valid point. Marketing, and Matt L, believe BMC have a
competent SSO solution suitable for the ente
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