@ARSLIST.ORG
Subject: Auto-Assignment to an Individual
**
I have a need to have all tickets with a certain Prod Cat and Location go to
a specific individual. I have many use cases that will require a number of
config records to be created.
I know I can configure ITSM to auto assign to an
Hi Kevin,
Yes, Prod Cat and Location can be evaluated by the assignment engine in
order to assign to a particular person.
If you look at the assignment configuration form in the application
administration console, it should be readily apparent. The docs can help
too.
If you have many configurati
that never get worked.
Mark
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer
Sent: Tuesday, July 25, 2017 9:37 AM
To: arslist@ARSLIST.ORG
Subject: Auto-Assignment to an Individual
**
I have a need to have all tickets with a certain Prod
I have a need to have all tickets with a certain Prod Cat and Location go to a
specific individual. I have many use cases that will require a number of
config records to be created.
I know I can configure ITSM to auto assign to an individual based on Capacity,
Load by Number and Round Robin,
discussion list(ARSList) on behalf of Greg Donalson
Sent: Thu 4/30/2009 8:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Auto-Assignment to Individual Rules
**
Hi Mike,
If you go to this form (Assignment Engine Administration), you can set all of
this up there. Page 425 in the "BMC Remedy A
st(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mike Hennessy
Sent: Wednesday, April 29, 2009 9:31 PM
To: arslist@ARSLIST.ORG
Subject: ITSM Auto-Assignment to Individual Rules
**
Out of the box, the ITSM applications allow you to set individual
auto-assignment to either None, Round Robin, Ca
st(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mike Hennessy
Sent: Wednesday, April 29, 2009 7:31 PM
To: arslist@ARSLIST.ORG
Subject: ITSM Auto-Assignment to Individual Rules
**
Out of the box, the ITSM applications allow you to set individual
auto-assignment to either None, Round Robin
Out of the box, the ITSM applications allow you to set individual
auto-assignment to either None, Round Robin, Capacity, or Workload, per
application. We'd like to see how difficult it would be to set
auto-assignment to one of those options per support group, instead of per
application.
, July 29, 2008 5:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Auto Assignment
**
Hi Lisa,
What I meant was the Change mgmt workflow has a status field
which has the following vales (draft, request for authorization, request for
change, planning in progress, scheduled for riew, scheduled
SList)
[mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti
Sent: Tuesday, July 29, 2008 11:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Auto Assignment
**
Hi Lisa,
What I meant was the Change mgmt workflow has a status field
which has the following vales (draft, reques
Sivarama,
Maybe what you can do is setup the auto assignment the same but setup different
groups that will be assigned as the Change Manager vs Change Assignee vs
Change Implementer.
Then based on the out of box notifications, you can see which ones you want to
eliminate that fire at certain
zations and locations, by application and/or service type.
>
>
>
> The Auto Assignment to individual is by company, and will work the same for
> every support group in that company (i.e. round robin)
>
>
>
> That's about as smart as it gets OOTB.
>
>
>
> *From:
Can you clarify what you mean by "the various states of the workflow"?
The Assignment Engine will assign to a Support Group based on various
categorizations and locations, by application and/or service type.
The Auto Assignment to individual is by company, and will work the same
Hi Guys,
I am working with AR Server 7.1.00 and trying to set up auto assignment
for the workflow in the change mgmt and incident mgmt (7.0.03). Is there any
way to auto assign the support group the request flows through depending on
the various states of the workflow? I have no operational
ent engine area review the 3 ways an
> individual can be assigned.
>
>
>
> -Original Message-
> From: T. Dee <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Wed, 5 Mar 2008 3:14 pm
> Subject: Question: ITSM 7 - Change - Auto Assignment
>
> I have co
AIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wed, 5 Mar 2008 3:14 pm
Subject: Question: ITSM 7 - Change - Auto Assignment
I have configured the "Auto Assignment" for Change to assign to the
Change Management Group, however, they are asking for me to assign it
to a specific person. Ther
I have configured the "Auto Assignment" for Change to assign to the
Change Management Group, however, they are asking for me to assign it
to a specific person. There is no place in the Assignment
Configuration Form to do this.
Any work around
m discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, January 02, 2008 11:37 AM
To: arslist@ARSLIST.ORG
Subject: Question: ITSM 7.0 - Auto Assignment
**
Has anyone added a new field to the Auto Assignment Form?
If so would you mind sharing w
Has anyone added a new field to the Auto Assignment Form?
If so would you mind sharing what was involved?
Thanks.
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Good morning all,
I was wondering if anyone knows of a shift scheduler that interfaces with 7.0 auto-assignment?
We are a 6 by 24 shop with teams in different time zones. The members of these teams work all types of different schedules. So I need a package that would keep track of their
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