On Behalf Of Susan Palmer
Sent: June 13, 2007 10:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Rant
**
Apparently WE are the only ones noticing that Patrick !
On 6/13/07, patrick zandi < [EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]> > wrote:
**
We had this ran
t;
06/13/2007 10:14 AM Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG cc
Subject
Re: BMC Rant
I really hate to air "dirty laundry" ... but while we are all in rant
mode...
I know this is just one "incident", but if all the ARSListers were to
list "j
t:* June 13, 2007 10:30 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: BMC Rant
**
Apparently WE are the only ones noticing that Patrick !
On 6/13/07, *patrick zandi* <[EMAIL PROTECTED]> wrote:
**
We had this rant --- in Mar 15th.. I have noticed the RANT's are
ne 13, 2007 10:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Rant
**
Apparently WE are the only ones noticing that Patrick !
On 6/13/07, patrick zandi <[EMAIL PROTECTED]> wrote:
**
We had this rant --- in Mar 15th.. I have noticed the RANT's are Getting
Closer.
-
6 CS/SCCE
Sent: Wednesday, June 13, 2007 10:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Rant
True...deprecated ordinarily means, "Made obsolete/irrelevant by better,
newer functionality." The wording of that message says, "The "Related
Workflow tab was deprecated in 7.0."
- Richard
Bach
"Carey Matthew Black" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
06/13/2007 10:14 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: BMC Rant
I really hate to air "dirty laundry&qu
f Rick Cook
Sent: Wednesday, June 13, 2007 12:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Rant
YOWZA. What are these people smoking?
A deprecated element or attribute is one that has been outdated by newer
constructs, and may be obsolete in future versions. That doesn't say to
me
that t
t was probably her name
there asking the question.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Wednesday, June 13, 2007 10:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Rant
I really hate to air &qu
Matthew Black
Sent: Wednesday, June 13, 2007 1:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Rant
I really hate to air "dirty laundry" ... but while we are all in rant
mode...
I know this is just one "incident", but if all the ARSListers were to
list "just one" then I
I really hate to air "dirty laundry" ... but while we are all in rant mode...
I know this is just one "incident", but if all the ARSListers were to
list "just one" then I wonder how many we could list?
Note I did not pick this incident due to its relative importance in my
stack. Rather it is jus
27;t know how long that takes).
>
> *Rick*
> --
> *From:* Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG
> ] *On Behalf Of *Ben Cantatore
> *Sent:* Wednesday, June 13, 2007 8:24 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* R
t:* Wednesday, June 13, 2007 8:24 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: BMC Rant
**
Its because everyone is so dam fustrated at both the product and the
support. Anyone who's been doing Remedy for a long time will remember
bad/difficult upgrades (I still have nightmares about 4-5). I t
On 6/13/07, Rick Cook <[EMAIL PROTECTED]> wrote:
** Yeah. Let's remember that Support, despite whatever problems it has on
its own, is trying to support the same applications and policies that we
are, and they have some of the same frustrations we have. Let's not take
out our frustration with
w how long that takes).
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore
Sent: Wednesday, June 13, 2007 8:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Rant
**
Its because everyone is so dam fustrated at both the product
) [mailto:
[EMAIL PROTECTED] *On Behalf Of [EMAIL PROTECTED]
*Sent:* Wednesday, June 13, 2007 7:29 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: BMC Rant
** Hi Ranters,
OK so here is a reply to an issues I opened yesterday
Hi Tom,
Thank you for the submission of your issue. I will review and
ar if something doesn't improve.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Susan Palmer <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
06/13/2007 10:30 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.OR
append them to the ticket. It doesn't buy me
much time, but every little bit helps.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Wednesday, June 13, 2007 7:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Rant
stem discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Tuesday, June 12, 2007 1:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Rant
**
You must not have ever worked with Microsoft premium or paid support; IMHO,
for server products, they have no competition. In my perso
Apparently WE are the only ones noticing that Patrick !
On 6/13/07, patrick zandi <[EMAIL PROTECTED]> wrote:
**
We had this rant --- in Mar 15th.. I have noticed the RANT's are Getting
> Closer.
--
Patrick Zandi
__20060125___This posting was submitted with HTML in
it
From: patrick zandi
Date: Wednesday, June 13, 2007 9:22 am
Subject: Re: BMC Rant
To: arslist@ARSLIST.ORG
> We had this rant --- in Mar 15th.. I have noticed the RANT's
> are Getting
> > Closer.
>
>
We had this rant --- in Mar 15th.. I have noticed the RANT's are Getting
Closer.
--
Patrick Zandi
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers
Are"
I'm usually a lurker in the forums, but I have to agree that the support
has gone very much downhill over the past year or so.
My boiling pint was when we upgraded from 5.0.1 to 7.0.1 and we found
out that Migrator was broken and would not work with source control on.
You would think a known p
2007 9:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Rant
We use Column support and when I put a support request in I will get a
call
the same day and most times if I call there support center I will talk to
someone right then and there. Now there have been times when I did get a
call back by someon
)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie
Sent: Wednesday, June 13, 2007 9:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Rant
We use Column support and when I put a support request in I will get a call
the same day and most times if I call there support center I will talk to
someone right
Howard,
I agree. Even with the latest incident I've had, I have gone out of my way
to let the person who has been my primary contact know that I have
appreciated her efforts and that if I sounded upset or angry it wasn't at
her but rather at BMC and the recent trends that I have seen coming from
Subject
<[EMAIL PROTECTED] Re: BMC Rant
ORG>
*On Behalf Of *Pierson, Shawn
*Sent:* Tuesday, June 12, 2007 3:21 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: BMC Rant
** I agree completely with what you've written, and I've had to deal with
pretty much everything you wrote here within the past few months. I've got
a high priority
, 2007 10:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Rant
Dave,
Same situation here. Went to a RUG meeting sponsored by
Column and it seemed it was mostly a sales pitch for SRM and Remedy 7.x.
Really no collaboration of sorts. They should re-name it RPG( Remedy
Promotion Group
what about http://www.turingsmi.com/about/company.html
I am not sure.. if they do.. .. 8-)
On 6/13/07, Shawn Rosenberry <[EMAIL PROTECTED]> wrote:
** I totally agree. Our support contract with Remedy is also set to
expire in September and I'm going to be looking at all options.
I'm just c
I totally agree. Our support contract with Remedy is also set to expire in
September and I'm going to be looking at all options.
I'm just curious, did anyone else out there run into a problems attempting
to complete a license audit within the last two months? That experience was
the boiling poi
IST.ORG
cc
Subject
Re: BMC Rant
Here's one I don't THINK anyone has mentioned: In a satisfaction survey,
if you check that you want somebody to contact you, nobody does.
Donald already mentioned that "knowledgebase [is] no longer usable". In
the surveys they ask whethe
-
>Date: Tue, 12 Jun 2007 17:15:37 -0700
>From: "Savant, [EMAIL PROTECTED]" <[EMAIL PROTECTED]>
>Subject: Re: BMC Rant
>To: arslist@ARSLIST.ORG
>
>Unfortunately, I have nothing more to add but to join with the consensus
>here. We're having similar suppo
27;re
paying these guys. Nice ' gig ' I thought.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Tuesday, June 12, 2007 8:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Rant
I k
that Column is attempting to create their own User World in
Atlantic City..
Dave
--
[EMAIL PROTECTED] (Wireless)
- Original Message -
From: Action Request System discussion list(ARSList)
To: arslist@ARSLIST.ORG
Sent: Tue Jun 12 21:19:17 2007
Subject: Re: BMC Rant
**
Yes yes we all know the reasons for bmc support .. upgrades etc but
maybe you can be a partner so you can offer that too. I know someone on
that team that does websites !
On 6/12/07, Susan Palmer <[EMAIL PROTECTED]> wrote:
That's a combo of people that could definitely bring in business.
could not.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Tuesday, June 12, 2007 8:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Rant
** same - same ---
So what are you going to do about
That's a combo of people that could definitely bring in business. We're
evaluating our maintenance options right now. We expire end of September
... will you be ready?
What are you going to do about it let us give our money to real
support!
On 6/12/07, patrick zandi <[EMAIL PROTECTED]> wr
same - same ---
So what are you going to do about it ?
Go to the Conference ? Why give them more money..
That a boy.. you go... give them some Conference Cash 8-(
I have been begging for US support and cannot get it ..
Axton, Rick, Matt, Jarl gimme a Call -- I believe we have a new business
e-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Tuesday, June 12, 2007 2:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Rant
--=_Part_18267_15502493.1181684144702
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
C
EMAIL PROTECTED] Behalf Of Sanford, Claire
Sent: Tuesday, June 12, 2007 5:46 PM
To: arslist@ARSLIST.ORG
Subject: OT - BMC Rant
Every time I see Pune (PUNA (long A sound) I pronounce it PewNEEE (Long
E sound) Puny!
Puny Support!
Sorry I know it isn't Friday!
No virus found in this outgoing messag
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Tuesday, June 12, 2007 4:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Rant
**
I have found when I put the logs on initially they barely look at them
if the ticket goes over
Every time I see Pune (PUNA (long A sound) I pronounce it PewNEEE (Long
E sound) Puny!
Puny Support!
Sorry I know it isn't Friday!
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the
Ans
discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Pierson, Shawn
*Sent:* Tuesday, June 12, 2007 3:21 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: BMC Rant
** I agree completely with what you've written, and I've had to deal with
pretty much everything you wrote here with
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Shawn Rosenberry
*Sent:* Tuesday, June 12, 2007 2:11 PM
*To:* arslist@ARSLIST.ORG
*Subject:* OT: BMC Rant
**
Does anyone else get the feeling that upper management at BMC doesn'
--Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Tuesday, June 12, 2007 12:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: BMC Rant
This is a multi-part message in MIME format.
--Boundary_(ID_udDhkJcU6sa/
xas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Tuesday, June 12, 2007 3:21 PM
To: arslist@ARSLIST.ORG
S
PM
To: arslist@ARSLIST.ORG
Subject: OT: BMC Rant
**
Does anyone else get the feeling that upper management at BMC
doesn't know what they are doing? Recent experiences I've had with the
organization have not been good and it seems to be a continuing patter
MAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Tuesday, June 12, 2007 2:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: BMC Rant
**
Hi Shawn, Hi Listers,
I hadn't needed to call for several months, and now recently I
had to initiate 3 separate issues. While I did not on recent
PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Rant
**
I know someone will correct me if I am wrong here I seem to remember
that on the old supportweb site I could get a list of my contacts including
my sales person. I mean how hard is that (You are already logged in so they
know the Su
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shawn Rosenberry
Sent: Tuesday, June 12, 2007 2:11 PM
To: arslist@ARSLIST.ORG
Subject: OT: BMC Rant
**
Does anyone else get the feeling that upper management at BMC doesn't
know what they are
;t I deserve some kind of rebate on my support
fees?
Their support groups in Pleasanton and Atlanta are top notch. We shouldn't have
to go through hell to get to them though.
Best Regards,
Tom Altamore
- Original Message -
From: Shawn Rosenberry
Date: Tuesday, June 12, 2007 2
former RAC
--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Shawn Rosenberry
*Sent:* Tuesday, June 12, 2007 3:11 PM
*To:* arslist@ARSLIST.ORG
*Subject:* OT: BMC Rant
**
Does anyone else get the feeling that upper
lf Of Shawn Rosenberry
Sent: Tuesday, June 12, 2007 3:11 PM
To: arslist@ARSLIST.ORG
Subject: OT: BMC Rant
**
Does anyone else get the feeling that upper management at BMC doesn't know
what they are doing? Recent experiences I've had with the organization have
not been good and i
Shawn Rosenberry
Sent: Tuesday, June 12, 2007 3:11 PM
To: arslist@ARSLIST.ORG
Subject: OT: BMC Rant
**
Does anyone else get the feeling that upper management at BMC doesn't
know what they are doing? Recent experiences I've had with the
organization have not been good and it see
Does anyone else get the feeling that upper management at BMC doesn't know
what they are doing? Recent experiences I've had with the organization have
not been good and it seems to be a continuing pattern. I don't want to
discredit some of the good individuals that I've had the privilege of
work
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