Rentfrow
Sent: Wednesday, September 10, 2008 9:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Management bug worth noting
**
Hmmm...I am seriously concerned about what is going on here. I am 100%
positive one of the two boxes is OOB - the other I can't verify since other
people have been
PROTECTED]
On Behalf Of William Rentfrow
Sent: Wednesday, September 10, 2008 9:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Management bug worth noting
**
Hmmm...I am seriously concerned about what is going on here. I am 100%
positive one of the two boxes is OOB - the other I can't
list(ARSList) on behalf of Joe DeSouza
Sent: Thu 9/11/2008 9:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Management bug worth noting
**
I had installed 703 followed by Patch 7..
Rgds
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.
- Original Message
, September 10, 2008 9:24 AM
To: arslist@ARSLIST.ORG
Subject: Incident Management bug worth noting
**
If you are using IM 7.03 (and I presume all of the versions) there is a
bug/inefficiency worth fixing that I stumbled across - especially if you are
using auditing.
I reported this to BMC already
We are using IM 7.0, and the Run if condition in the same escalation
HPD:INC:AuroCloseResolved is
( 'Status' = Resolved) AND ( 'Last Resolved Date' ($TIMESTAMP$ -
1296000)).
On Wed, Sep 10, 2008 at 9:24 AM, William Rentfrow
[EMAIL PROTECTED] wrote:
** If you are using IM 7.03 (and I presume
] On Behalf Of kiran kodali
Sent: Wednesday, September 10, 2008 8:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Management bug worth noting
**
We are using IM 7.0, and the Run if condition in the same escalation
HPD:INC:AuroCloseResolved is
( 'Status' = Resolved) AND ( 'Last Resolved Date
)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Wednesday, September 10, 2008 8:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Management bug worth noting
**
Wait. Why would you run this for re-opened tickets (Open tickets are
within the Status Closed range and would have
, 2008 9:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Management bug worth noting
**
Weird.
I've checked it on two different installs of the system and it was the same. I
do not believe it has been changed.
What is the exact version of IM you are both using
--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *William Rentfrow
*Sent:* Wednesday, September 10, 2008 9:58 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Incident Management bug worth noting
** Weird.
I've checked it on two different
Sent: Wednesday, September 10, 2008 9:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Management bug worth noting
**
We are using IM 7.00.00 and where can we find the patch info?
On Wed, Sep 10, 2008 at 9:59 AM, Lammey, Peter A.
[EMAIL PROTECTED] wrote:
**
We are using IM
Applications Management
860-766-4761
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of kiran kodali
Sent: Wednesday, September 10, 2008 10:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Management bug worth noting
] *On Behalf Of *kiran kodali
*Sent:* Wednesday, September 10, 2008 10:32 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Incident Management bug worth noting
** We are using IM 7.00.00 and where can we find the patch info?
On Wed, Sep 10, 2008 at 9:59 AM, Lammey, Peter A. [EMAIL PROTECTED]
wrote
applications..
Cheers
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.
- Original Message
From: William Rentfrow [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 10, 2008 9:24:14 AM
Subject: Incident Management bug worth noting
**
If you
)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Wednesday, September 10, 2008 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Management bug worth noting
**
I just checked mine too.. no modifications or customizations done on
this system here as its a vanilla install used
, September 10, 2008 12:32:41 PM
Subject: Re: Incident Management bug worth noting
**
Hmmm...I am seriously concerned about what is going on here. I am 100%
positive one of the two boxes is OOB - the other I can't verify since other
people have been on it at times.
Thanks for checking
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