Re: Incident Management bug worth noting - RESOLVED

2008-09-11 Thread William Rentfrow
ssion list(ARSList) on behalf of Joe DeSouza Sent: Thu 9/11/2008 9:54 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Management bug worth noting ** I had installed 703 followed by Patch 7.. Rgds Joe D'Souza Remedy Developer / Consultant, Shyle Networks, New Jersey. - Origin

Re: Incident Management bug worth noting

2008-09-11 Thread Joe DeSouza
) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Wednesday, September 10, 2008 9:33 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Management bug worth noting ** Hmmm...I am seriously concerned about what is going on here.  I am 100% positive one of the two boxes is OOB  - t

Re: Incident Management bug worth noting

2008-09-11 Thread Janie
lliam Rentfrow Sent: Wednesday, September 10, 2008 9:33 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Management bug worth noting ** Hmmm...I am seriously concerned about what is going on here. I am 100% positive one of the two boxes is OOB - the other I can't verify since other people ha

Re: Incident Management bug worth noting

2008-09-10 Thread Joe DeSouza
nesday, September 10, 2008 12:32:41 PM Subject: Re: Incident Management bug worth noting ** Hmmm...I am seriously concerned about what is going on here.  I am 100% positive one of the two boxes is OOB  - the other I can't verify since other people have been on it at times.   Thanks for ch

Re: Incident Management bug worth noting

2008-09-10 Thread William Rentfrow
SList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, September 10, 2008 11:28 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Management bug worth noting ** I just checked mine too.. no modifications or customizations done on this system here as its a vanilla install use

Re: Incident Management bug worth noting

2008-09-10 Thread Joe DeSouza
on Patch 007 as well of the ITSM applications..   Cheers   Joe D'Souza Remedy Developer / Consultant, Shyle Networks, New Jersey. - Original Message From: William Rentfrow <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, September 10, 2008 9:24:14 AM Subject: Inci

Re: Incident Management bug worth noting

2008-09-10 Thread kiran kodali
> *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *kiran kodali > *Sent:* Wednesday, September 10, 2008 10:32 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Incident Management bug worth noting > > ** We are using IM 7.00.00

Re: Incident Management bug worth noting

2008-09-10 Thread Lammey, Peter A.
_ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of kiran kodali Sent: Wednesday, September 10, 2008 8:44 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Incident Management bug worth noting **

Re: Incident Management bug worth noting

2008-09-10 Thread William Rentfrow
Sent: Wednesday, September 10, 2008 9:32 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Management bug worth noting ** We are using IM 7.00.00 and where can we find the patch info? On Wed, Sep 10, 2008 at 9:59 AM, Lammey, Peter A. <[EMAIL PROTECTED]> wrote: ** We are

Re: Incident Management bug worth noting

2008-09-10 Thread kiran kodali
ns Management > 860-766-4761 > > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *William Rentfrow > *Sent:* Wednesday, September 10, 2008 9:58 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Incident Ma

Re: Incident Management bug worth noting

2008-09-10 Thread Lammey, Peter A.
r 10, 2008 9:58 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Management bug worth noting ** Weird. I've checked it on two different installs of the system and it was the same. I do not believe it has been changed. What is the exact version of IM you are b

Re: Incident Management bug worth noting

2008-09-10 Thread William Rentfrow
SList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Wednesday, September 10, 2008 8:31 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Management bug worth noting ** Wait. Why would you run this for re-opened tickets (Open tickets are within the Status < Closed range and woul

Re: Incident Management bug worth noting

2008-09-10 Thread William Rentfrow
D] On Behalf Of kiran kodali Sent: Wednesday, September 10, 2008 8:44 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Management bug worth noting ** We are using IM 7.0, and the Run if condition in the same escalation "HPD:INC:AuroCloseResolved" is ( 'Status' = "Resolv

Re: Incident Management bug worth noting

2008-09-10 Thread kiran kodali
We are using IM 7.0, and the Run if condition in the same escalation "HPD:INC:AuroCloseResolved" is ( 'Status' = "Resolved") AND ( 'Last Resolved Date' < ($TIMESTAMP$ - 1296000)). On Wed, Sep 10, 2008 at 9:24 AM, William Rentfrow < [EMAIL PROTECTED]> wrote: > ** If you are using IM 7.03 (and I p

Re: Incident Management bug worth noting

2008-09-10 Thread Lammey, Peter A.
TED] On Behalf Of William Rentfrow Sent: Wednesday, September 10, 2008 9:24 AM To: arslist@ARSLIST.ORG Subject: Incident Management bug worth noting ** If you are using IM 7.03 (and I presume all of the versions) there is a bug/inefficiency worth fixing that I stumbled across - especially if you are

Incident Management bug worth noting

2008-09-10 Thread William Rentfrow
If you are using IM 7.03 (and I presume all of the versions) there is a bug/inefficiency worth fixing that I stumbled across - especially if you are using auditing. I reported this to BMC already - here's the write-up I sent them: In Incident Management 7.03 there is an escalation named: HPD: