ssion list(ARSList) on behalf of Joe DeSouza
Sent: Thu 9/11/2008 9:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Management bug worth noting
**
I had installed 703 followed by Patch 7..
Rgds
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.
- Origin
) [mailto:[EMAIL PROTECTED]
On Behalf Of William Rentfrow
Sent: Wednesday, September 10, 2008 9:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Management bug worth noting
**
Hmmm...I am seriously concerned about what is going on here. I am 100%
positive one of the two boxes is OOB - t
lliam Rentfrow
Sent: Wednesday, September 10, 2008 9:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Management bug worth noting
**
Hmmm...I am seriously concerned about what is going on here. I am 100%
positive one of the two boxes is OOB - the other I can't verify since other
people ha
nesday, September 10, 2008 12:32:41 PM
Subject: Re: Incident Management bug worth noting
**
Hmmm...I am seriously concerned about what is going on here. I am 100%
positive one of the two boxes is OOB - the other I can't verify since other
people have been on it at times.
Thanks for ch
SList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Wednesday, September 10, 2008 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Management bug worth noting
**
I just checked mine too.. no modifications or customizations done on
this system here as its a vanilla install use
on Patch 007 as well of the ITSM applications..
Cheers
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.
- Original Message
From: William Rentfrow <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 10, 2008 9:24:14 AM
Subject: Inci
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *kiran kodali
> *Sent:* Wednesday, September 10, 2008 10:32 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Incident Management bug worth noting
>
> ** We are using IM 7.00.00
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of kiran
kodali
Sent: Wednesday, September 10, 2008 8:44 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Incident Management bug worth noting
**
Sent: Wednesday, September 10, 2008 9:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Management bug worth noting
**
We are using IM 7.00.00 and where can we find the patch info?
On Wed, Sep 10, 2008 at 9:59 AM, Lammey, Peter A.
<[EMAIL PROTECTED]> wrote:
**
We are
ns Management
> 860-766-4761
>
>
> --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *William Rentfrow
> *Sent:* Wednesday, September 10, 2008 9:58 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Incident Ma
r 10, 2008 9:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Management bug worth noting
**
Weird.
I've checked it on two different installs of the system and it was the same. I
do not believe it has been changed.
What is the exact version of IM you are b
SList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Wednesday, September 10, 2008 8:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Management bug worth noting
**
Wait. Why would you run this for re-opened tickets (Open tickets are
within the Status < Closed range and woul
D] On Behalf Of kiran kodali
Sent: Wednesday, September 10, 2008 8:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Management bug worth noting
**
We are using IM 7.0, and the Run if condition in the same escalation
"HPD:INC:AuroCloseResolved" is
( 'Status' = "Resolv
We are using IM 7.0, and the Run if condition in the same escalation
"HPD:INC:AuroCloseResolved" is
( 'Status' = "Resolved") AND ( 'Last Resolved Date' < ($TIMESTAMP$ -
1296000)).
On Wed, Sep 10, 2008 at 9:24 AM, William Rentfrow <
[EMAIL PROTECTED]> wrote:
> ** If you are using IM 7.03 (and I p
TED]
On Behalf Of William Rentfrow
Sent: Wednesday, September 10, 2008 9:24 AM
To: arslist@ARSLIST.ORG
Subject: Incident Management bug worth noting
**
If you are using IM 7.03 (and I presume all of the versions) there is a
bug/inefficiency worth fixing that I stumbled across - especially if you are
If you are using IM 7.03 (and I presume all of the versions) there is a
bug/inefficiency worth fixing that I stumbled across - especially if you
are using auditing.
I reported this to BMC already - here's the write-up I sent them:
In Incident Management 7.03 there is an escalation named:
HPD:
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