arsystem.css file
(midTierInstallDir\resources\standard\stylesheets). If you only want
your changes to effect a single form or table, then you can add custom
tags to the end of the file and then reference those tags on the field
properties.
Thanks,
I have recently updated our LDAP ARDBC AREA
I'm having trouble pulling data from Active Directory into the people
form in Remedy. I get the following error message. Cannot connect to
the directory service : Can't connect to the LDAP server (LDAPERR 91)
(ARERR 3375)
I've looked on the BMC community page and found 1 article where a user
to the LDAP server (LDAPERR 91)
(ARERR 3375)
I've looked on the BMC community page and found 1 article where a user
needed to update the Base DN For Discovery field. Sine this field was
blank on my end I updated it and saved the form.
Do I need to bounce the server for this to take place
All,
Has anyone encountered the following error?
Cannot connect to the directory service : Strong authentication required
(LDAPERR 8)2028: LdapErr: DSID-0C09018A, comment: The server
requires binds to turn on integrity checking if SSL\TLS are not already
active on the connection, data
] On Behalf Of Novikov, Vladimir A CTR US USA
Sent: Friday, August 13, 2010 11:36 AM
To: arslist@ARSLIST.ORG
Subject: ARDBC LDAP issue
**
All,
Has anyone encountered the following error?
Cannot connect to the directory service : Strong authentication required
(LDAPERR 8)2028: LdapErr: DSID
Hi Listers and old friends,
Recently the server operations team installed MS security patches on our
remedy application servers and LDAP no longer authenticates properly. We opened
ticket with BMC and Microsoft and are still troubleshooting the issue. I found
this link with a potential
What does the plugin log say?
Sent from my iPhone
On 22 Jul 2010, at 15:29, Ken LaPierre klapie...@sc.rr.com wrote:
Hi Listers and old friends,
Recently the server operations team installed MS security patches on our
remedy application servers and LDAP no longer authenticates properly
: MS Security Patch and Windows 2008 x64 LDAP Issue
Hi Listers and old friends,
Recently the server operations team installed MS security patches on our
remedy application servers and LDAP no longer authenticates properly. We opened
ticket with BMC and Microsoft and are still troubleshooting
...@sc.rr.com wrote:
Hi Listers and old friends,
Recently the server operations team installed MS security patches on our
remedy application servers and LDAP no longer authenticates properly. We
opened ticket with BMC and Microsoft and are still troubleshooting the
issue. I found
: MS Security Patch and Windows 2008 x64 LDAP Issue
ARGetEntry -- schema AR System Administration: Server Information entryId
001 from Remedy User (protocol 14) at IP address 10.11.23.AA
ARGetServerInfo -- as user Remedy Application Service from Server Admin Plug-in
(protocol 14) at IP
Is it just AREA LDAP that is having an issue? We have a very similar
environment (ARS 7.5 and Win 2008 x64) and have not had any issue since we
patched last night. Our users Cross Reference Blank Password through the
server (not AREA because we do not have the RPC port set) and we update AD
via
the users' account (the one that is receiving the
notification) against LDAP.
The
custom notification event records we have defined have the default notification
mechanism as Email, since we want these to be going out as email notifications.
So, when the notification is sent out from the
NTE:Notifier
This is working as designed as it is possible for the LDAP server to provide
email address information for a user. The call to the LDAP server can be
prevented by setting an ar.conf parameter called
External-Authentication-Return-Data-Capabilities: (check the exact name please
as I don't have
Thanks Mark,
I'll lookup the exact parameter and try that out.
--
Shyam
From: Walters, Mark mark_walt...@bmc.com
To: arslist@ARSLIST.ORG
Sent: Fri, June 11, 2010 10:59:37 AM
Subject: Re: Notify Action - authenticates against LDAP when user name
specified
Back around Remedy 5.6 was the last time I tried to pull large
quantities of data from Active Directory using the Remedy LDAP/ARDBC
Active Directory integration.
Setting it up was easy but we had two issues back then:
1.) We couldn't query by date fields - no results were returned
2.) Page
2010/5/12 William Rentfrow wrentf...@stratacominc.com:
**
Back around Remedy 5.6 was the last time I tried to pull large quantities of
data from Active Directory using the Remedy LDAP/ARDBC Active Directory
integration.
Setting it up was easy but we had two issues back then:
1.) We
I am currently using ARS 7.1.0 Patch 007 (on Solaris). I can see the Date/Time
fields on my vendor form but still cannot query by them.
Anybody on 7.5 want to add whenChanged or modifyTimeStamp to your LDAP vendor
form and try to query by it?
As for #2 I believe it is a setting in the AD
You also may need to check the uid your connecting with to query the AD
directly (LDAP Searches). Not only are there size limits in most LDAP's for
searches, depending on where the search is being conducted (i.e., at the root
level or specific container like cn=users,cn=whatever, etc
wrote:
I am currently using ARS 7.1.0 Patch 007 (on Solaris). I can see the
Date/Time fields on my vendor form but still cannot query by them.
Anybody on 7.5 want to add whenChanged or modifyTimeStamp to your LDAP
vendor form and try to query by it?
As for #2 I believe it is a setting
Hi All,
We would like to have our AD integration with our remedy tool. How can I
start it. Any guidance would be appreciated.
Thanks Regards,
Ram Rudra
___
UNSUBSCRIBE or access ARSlist Archives at
Best place to start would be the Integration Guide for AR System. LDAP
plug-ins are documented in Chapter 8.
-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do
questions, please feel free to come back and ask.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ram Rudra
Sent: Wednesday, April 28, 2010 11:04 AM
To: arslist@ARSLIST.ORG
Subject: AREA LDAP Integration - please help me to start it
**
Hi All
Thanks and Appreciated the Response,
May I know the information about Base DN for Discovery Field from 'ARDBC
LDAP Configuration' form. What can I give an input there for my Microsoft AD
Server to improve the discovery performance.
Thanks Regards,
Rambabu Rudra
System Administrator
other
folder..don't know what your structure is.so you will need to check with
them
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ram Rudra
Sent: Wednesday, April 28, 2010 12:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: AREA LDAP Integration
)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Thursday, April 29, 2010 12:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: AREA LDAP Integration - please help me to start it
**
This information is going to need to come from your AD guys. It depends
entirely upon your domain structure. Yours
Thanks for the reply,
In a configuration of LDAP with ARSystem
To map LDAP groups to AR System groups - May I know what I have to mention
in 'LDAP Group name' and 'ARSystem Group' field under 'EA' tab in Server
information form.
Thanks Regards,
Rambabu Rudra
System Administrator
I've never used the LDAP-ARS mapping feature, sorry..I have no experience
that can help you there.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ram Rudra
Sent: Wednesday, April 28, 2010 2:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: AREA LDAP
Hi,
You can use ldap browser ( http://www.ldapbrowser.com www.ldapbrowser.com)
to navigate on the ldap tree.
This tool will help you configure arealdap plugin.
Cheers
Konrad
TopPositions
Really only one secure Plugin SSO for BM Remedy AR System.
Http://www.remedy-sso.com
The fact is that I do not have ownership on the LDAP directory, and I have to
use the dn. I cannot add any sn or uid, and the process owner will not make the
change for me...
Kais
On 20 Apr 2010, at 17:46, Grooms, Frederick W wrote:
I believe someone in the past suggested using uSNCreated
is that the table-field will only do one retrieval using
ARGetListEntryWithFields().
You can also modify the source for the ARDBC-LDAP-plugin, and pack the DN
so that it will fit the 15-char limit...
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License
avril 2010 9:09
To: arslist@ARSLIST.ORG
Subject: Re: ARDBC LDAP
Hi,
Something tickles in the back of my mind about the 15-char limit had
been
removed, or should be removed...
If the 15-char limit is in place, you must have a unique attribute that
will fit.
Unless, as I said, you can leverage
Hi Jean-Louis,
I thought it was included in the API, but as it appears, only the sample
for the AREA-LDAP is included. Not the ARDBC-LDAP...
The ARDBC-LDAP would be much more complicated I guess.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR
Is this a Microsoft Active Directory? uSNCreated should be a standard indexed
attribute.
Grab a copy of the free Softerra LDAP browser
http://www.softerra.com/download.htm to see the AD.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl
jdso...@shyle.net
To: arslist@ARSLIST.ORG
Sent: Tue, April 20, 2010 6:31:17 PM
Subject: Re: AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9 upgrade
**
Shyam,
Enable the plugin
log and set it to Fine and see what you get when you are trying to authenticate
using the plugin..
Joe
Are there any entries from the AREA plugin at all? Are you sure it's being
loaded?
Mark
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shyam Attavar
Sent: 21 April 2010 15:19
To: arslist@ARSLIST.ORG
Subject: Re: AREA LDAP issue after upgrading
I had an ldap issue with an update to 7.1 patch 3 long ago. It was a
little different.
I could authenticate with the first ldap in the config but the rest
wouldn't work. So not sure if this will help.
=
Found out a little bit of information
directories I authenticate users to..
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of remedy lee
Sent: Wednesday, April 21, 2010 9:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} AREA LDAP issue after upgrading to AR
]on Behalf Of Walters, Mark
Sent: Wednesday, April 21, 2010 10:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9
upgrade
**
Are there any entries from the AREA plugin at all? Are you sure it's
being loaded?
Mark
From: Action
LDAP issue after upgrading to AR Server 7.1.0 Patch 9 upgrade
**
Shyam,
That's the same
thing I would ask that Mark did. It appears as though the AREA plugin is not
being called at all in the logs if that is all you see in your plugin log
file.
Joe
-Original Message-
From: Action
Hi listeners,
Has anybody ever been able to use the ARDBC LDAP plugin mapping the request id
to the dn ? I succeeded with mapping to attribute where length is less than 15
characters, but I can't succeed with longer strings, while it is documented as
being supported. I am using ARS 7.5 patch 3
logs.
Find these products, and many free tools and utilities, at http://rrr.se.
Hi listeners,
Has anybody ever been able to use the ARDBC LDAP plugin mapping the
request id to the dn ? I succeeded with mapping to attribute where length
is less than 15 characters, but I can't succeed with longer
@ARSLIST.ORG
Subject: Re: ARDBC LDAP
I have not done this recently.
My experience was that you needed to add a unique attribute to the
directory that could be used to retrieve the actual record.
If you are only doing a table-refresh to load data, you will not need
this, as the system only performs a single
...@arslist.org] On Behalf Of ARSmarts Support
Sent: Tuesday, April 20, 2010 8:44 AM
To: arslist@ARSLIST.ORG
Subject: ARDBC LDAP
Hi listeners,
Has anybody ever been able to use the ARDBC LDAP plugin mapping the request id
to the dn ? I succeeded with mapping to attribute where length is less than 15
Dear Listers,
We upgraded our test environment from AR Server 7.1.0 Patch 006 to Patch 009.
As part of the upgrade we upgraded the AREA LDAP plugin as well. After the
upgrade, we are unable to authenticate against LDAP. We can login to the system
by setting a local password in the user form. I
, 2010 7:49 PM
To: arslist@ARSLIST.ORG
Subject: AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9
upgrade
**
Dear Listers,
We upgraded our test environment from AR Server 7.1.0 Patch 006 to Patch
009. As part of the upgrade we upgraded the AREA LDAP plugin as well. After
Joe,
I am using ARServer 7.5 patch 4, the latest BMC AR Server version.
If I activate plugin log, I can see the value 001 is recognized
as Form entry. If I indicate it manually in the Request Id field, the LDAP
: Bad search filter (LDAPERR 87) (ARERR 3377) message appears.
Sergio
through their
records without any problem.
Thanks regards
Sergio Tomillero
--
View this message in context:
http://n2.nabble.com/Problems-creating-LDAP-Vendor-forms-tp4900817p4906209.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com
a clic on
‘Search’ button, I get the message:
- ARERR [100] Entry ID void parameter
It happens the same with any Vendor Form using LDAP that I create, instead
of the vendor properties.
Doing a plugging log, I do not see any relevant. Also If I indicate
something in Request ID field, for instance ‘1
Sergio,
One of the records from LDAP from the LDAP attribute that you have mapped to
the Request ID field on the vendor form has a null value. This is preventing
the ARS from displaying the information. Use an LDAP browser and try
locating that record and insert some unique piece of information
list(ARSList) [mailto:
arsl...@arslist.org] On Behalf Of Drew Shuller
Sent: Tuesday, December 29, 2009 2:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARDBC LDAP Active Directory question
Thank you Fred, that's very helpful. After some googling I was able to
generate a query using the MMC
It should go something like this (in this case I am looking at an OU of: User
Accounts):
ldap://host/OU=User
Accounts,DC=www,DC=mycompany,DC=net??sub?(objectclass=user)
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf
okay so all the OU's would go before the DC's, thanks. I was trying it the
other way around.
Kevin
On Wed, Dec 30, 2009 at 11:02 AM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
It should go something like this (in this case I am looking at an OU of:
User Accounts):
ldap://host/OU
10:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARDBC LDAP Active Directory question
**
okay so all the OU's would go before the DC's, thanks. I was trying it the
other way around.
Kevin
On Wed, Dec 30, 2009 at 11:02 AM, Grooms, Frederick W wrote:
It should go something like this (in this case
is for a user and
that will tell you how it is laid out in your tree.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] On Behalf Of Kevin Begosh
Sent: Wednesday, December 30, 2009 10:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARDBC LDAP
Thanks Fred.
So I could substitute another value in the ldap string and get further
down in the tree? But not in the same form?
My server guys instists that there's a query that Remedy is using to
return the information in the Vendor form, but we can't see that
query. Or can we? If anyone knows
ldap://host[:port]/User Base??sub?(User Filter)
As long as you have sub in there it should look at your user base and all
sublevels (the other option I know of is one).
In your Vendor Form definition you set the User Base to be the top level of
your organization where you want to start
that in Remedy itself but it looks like
one can figure it out and build it because an LDAP/AD query is an
LDAP/AD query, so to speak.
My only other problem (AD-wise that is) is the mismatch between the
samAccountName attribute length and the 6.3 RequestID field length,
which causes blank entries
To: arslist@ARSLIST.ORG
Subject: Re: ARDBC LDAP Active Directory question
Thank you Fred, that's very helpful. After some googling I was able to
generate a query using the MMC console, which was helpful in that I
got to see a lot of columns of data all in one place.
Thanks for the query string. My
...@arslist.org] On Behalf Of Drew Shuller
Sent: Tuesday, December 29, 2009 2:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARDBC LDAP Active Directory question
Thank you Fred, that's very helpful. After some googling I was able to
generate a query using the MMC console, which was helpful in that I
got
.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Drew Shuller
Sent: Tuesday, December 29, 2009 2:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARDBC LDAP Active Directory question
Thank you Fred, that's very helpful
Hello list, I've got an AD question.
We search our user info using the ARDBC LDAP plugin, it looks like on
the DC level, objectclass=user. Some of the information I need is one
more layer down, on the OU level. Is there any way that I can get my
form to do that?
Drew Shuller
Soto Cano
Check the Form Properties - Vendor Information tab for your form. The Table
Name field needs to have the sub value in it to allow searches to go beyond
the currently defined level.
ldap://DNS_SERVER/DC=AAA,DC=,DC=NET??sub?(objectclass=user)
The objectclass=user just restricts the results
Hello all,
Hopefully someone can point me in the right direction...
Every 2 weeks or so, I get a call from my help desk stating that they cannot
log into Remedy. Once I restart the application service (AR System Server),
users are able to log in again.
We currently have LDAP configured to cross
, Mark
Sent: Thursday, November 19, 2009 12:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARDBC LDAP Configuration Bind Credentials
The Remedy LDAP plugins only support simple binds for authentication.
If your LDAP server does not allow this then they will not be able to
connect.
Mark
Tim,
Just spitballing a few ideas Maybe...
) Write your own ARDBC connector?
) Maybe there would be a way to create an LDAP server or your own
where you do an LDAP referral to get the data? (That may or may not
solve your authentication problem.) Or maybe you would need to
replicate
Tim,
As suggested by Carey you'll either need some sort of proxy in front of the
LDAP server that will allow ARS to connect and get the data or write your own
that supports the necessary options. I'd also recommend you raise an RFE with
BMC to get improved security added to the out-of-the-box
the following bind options
(Function Generic, Method SSPI, Synchronous checked, and Use auth.
Identity checked.)
With those options checked I can log in with the account via ldp.
The question is how do I take those settings and configure the ARDBC
LDAP Config form when I one have the option of Bind user
The Remedy LDAP plugins only support simple binds for authentication. If your
LDAP server does not allow this then they will not be able to connect.
Mark
From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On
Behalf Of Hulmes
To: arslist@ARSLIST.ORG
Subject: AREA LDAP plug-in
**
This is probably an old question.
But I am running ARS 6.3 with Help Desk 6.0. We are in the process of
authenticating logins using the AREA LDAP plug-in. We have multiple Domain
Controllers in our AD environment, and I would like to know if I
Happy Halloween,
We use Active Directory to authenticate and new servers are being brought
online. Everything else being the same, looking in the configuration manual,
all I need to do is change the Host Name in the AREA LDAP Configuration Form.
If I make the change there, do I need
@ARSLIST.ORG
Subject: LDAP Question
**
Happy Halloween,
We use Active Directory to authenticate and new servers are being
brought online. Everything else being the same, looking in the
configuration manual, all I need to do is change the Host Name in the
AREA LDAP Configuration Form. If I make
If you want to be able to look across multiple AD configurations and
are using ARS 7 or later you can list multiple entries.
-Original Message-
From: Brittain, Mark mbritt...@navisite.com
To: arslist@ARSLIST.ORG
Sent: Fri, Oct 30, 2009 2:50 pm
Subject: LDAP Question
**
Happy
A while back I saw a post about a tool that assists with LDAP/AD
integration with Remedy. I cannot seem to find it anymore.
If anyone is aware of this or any other add-on tool I would appreciate
your assistance.
Thanks,
Mark
AREA-LDAP-Use-Groups: 0
AREA-LDAP-Group-Default: Public
: Igor Ivanov - DBC, Inc.
: Remedy Skilled Prof
: office 703-605-1837
: home 703-979-0514
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum
] On Behalf Of Mark Lev
Sent: Thursday, September 03, 2009 10:17 AM
To: arslist@ARSLIST.ORG
Subject: LDAP Vendor Form Table Question
**
I was poking around in 7.5 OOB vendor forms, and I came across this as
the Table name in one of their LDAP vendor forms.
ldap://LDAP_DIRECTORY_SERVICE_HOST
The table name you are referring to in the LDAP Vendor Form is an LDAP search
string and is unique to each installation of an LDAP directory service (which
is supported by Microsoft's Active Directory).
The LDAP_DIRECTORY_SERVICE_HOST could be a Domain Controller server in your
organization
for Administrator logged in
with LDAP).
User see only about 10 forms: Alert List, LDAP config forms, ARS Admin and
User Pref, Report forms.)
After switching to ARS password all works fine.
All LDAP authenticated Users affected. They lost access to all
applications (based on Groups membership)
Checked User
Hello Listers,
ARS 7.1 Patch 4
MS SQL Server 2005
MS Windows 2003 Enterprise
I am trying to get the ARDBC Configuration set up to our AD with SSL.
I tried to install Netscape 4.7 but got an error, something about not being the
proper machine type.
Is there any workaround to get a Vendor form
I was poking around in 7.5 OOB vendor forms, and I came across this as
the Table name in one of their LDAP vendor forms.
ldap://LDAP_DIRECTORY_SERVICE_HOST/BASE_DN??sub?(objectclass=group)
My question is, are the values OOB variables, or do these need to be
defined? I have the LDAP
My mistake. I exported the ARDBC LDAP Configuration form our test server
and imported it into the live server. But I just exported the form. I needed
to check Add All Related.
Thank you, Pawan of BMC support for figuring it out!
(And thanks again, Axton, for your input.)
Dwayne
From
Dear List,
We installed ARS 7.1 on our live system, and at the time we didn't think we
needed the AREA LDAP Plugin. But now we do, and we don't want to do a
re-install because of the risk that something will go wrong. But we do have
the Plugin installed on our test arsystem.
Is it possible
, and at the time we didn’t think we
needed the AREA LDAP Plugin. But now we do, and we don’t want to do a
re-install because of the risk that something will go wrong. But we do have
the Plugin installed on our test arsystem.
Is it possible to copy objects and data from the test system over to the
live
Thanks, Axton.
I should have included that in my email. The ar.conf files are identical, at
least all the lines that start with AREA-LDAP.
Dwayne
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Friday, August 28, 2009 10:46 AM
I should also add that ardbcldap.so is in /opt/remedy/bin in both servers,
and both ar.conf files have Plugin: /opt/remedy/bin/ardbcldap.so lines
Dwayne
From: Robert D Martin
Sent: Friday, August 28, 2009 12:19 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Copying AREA LDAP Plugin from one server
What all plugin(s) are you trying to move over?
- AREA LDAP for authentication
- AREA HUB to handle multiple authentication sources
- ARDBC LDAP to handle reading data from an LDAP store via a Vendor form
- ARDBC CONF to handle the configuration of the pre-built AREA plugin
If you are trying
Just - ARDBC LDAP to handle reading data from an LDAP store via a Vendor form.
Dwayne
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Friday, August 28, 2009 2:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Copying AREA LDAP Plugin from one
- ARDBC LDAP to handle reading data from an LDAP store via a Vendor
form.
Dwayne
*From:* Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *Axton
*Sent:* Friday, August 28, 2009 2:09 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Copying AREA LDAP
ARERR [9062] Error encountered during string conversion from Unicode : string
;yêÇÕáB¬b Ûã=·Ø
Remedy 6.3 (no patch)
Windows/Sql Server
Has anyone seen the above error message when querying AD? Is there a fix that
doesn't involve patching?
It only happens on some accounts, but on
] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Monday, August 24, 2009 11:48 AM
To: arslist@ARSLIST.ORG
Subject: Weird Unicode error in remedy when querying AD via the LDAP and a
vendor form
ARERR [9062] Error encountered during string conversion from Unicode : string
;yêÇÕáB¬b Ûã=·Ø
To: arslist@ARSLIST.ORG
Subject: Re: Weird Unicode error in remedy when querying AD via the LDAP and a
vendor form
**
Does the user's name perhaps contain a character that Remedy can't read? For
example, if you have installed the English language pack, but not the Japanese
language pack
: Re: Weird Unicode error in remedy when querying AD via the LDAP and a
vendor form
**
Does the user's name perhaps contain a character that Remedy can't read? For
example, if you have installed the English language pack, but not the Japanese
language pack, and the user has a Japanese character
. Take a network dump of
the ldap communication, examine all the data sent back to remedy, see if
anything being sent exceeds the limits that Remedy supports (email address,
login name, password, group list, notification method, etc.). If this is
the case, the only recourse you really have is to upgrade
To: arslist@ARSLIST.ORG
Subject: Re: Weird Unicode error in remedy when querying AD via the LDAP and a
vendor form
** 6.3 does not support multiple localizations; back then a separate arserver
was required for each localization set, though every localization set supported
english.
This may not even
Does the LDAP search tool actually do anything besides throw off errors? Has
anyone ever got anything useful out of it?
-scott philben
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Can I get a bit of clarification on what you are referring to when talking
about 'LDAP Search Tool'?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of SCOTT PHILBEN
Sent: Friday, August 14, 2009 11:09 AM
To: arslist
Hi Shawn,
We build an app within Remedy to add/remove groups for users. It is a
mixture of LDAP vendor forms, custom SQL tables, view forms, and some
Windows vbs scripts.
Basically we have a DO form with two table fields. One table field uses an
AD vendor form to list/search all AD groups
Good afternoon,
We're trying to build a Vendor form to work with Active Directory groups and I
thought I'd ask the ARSlist for further assistance. We are trying to figure
out 1) how to tell who the members of a group are, and 2) we want to be able to
add new members to the group via the
In case this saves someone time troubleshooting...
ARS 6.3
Windows 2003
A couple weeks ago the server that our ARS server used for LDAP queries was
shut down for good. I was not informed, and learned of it when LDAP errors
began popping up in our ARS application. Changing the server to another
: LDAP question
**
I built a custom Vendor form on my own so I could pull in some fields that I
wanted and leave out others. Anyway, if you set up an escalation or filter to
modify People data (I use a filter, with the escalation pushing to a staging
form where all the transformation and other
We are trying to configure Remedy to set the Profile Status to Obsolete in
the CTM:People form when they have been deleted from Active Directory. The
most logical approach is to use an escalation that will fire at regular
intervals to keep the CTM:People form as up to date as possible, but the
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