t: Re: Licensing Question.
Hmm.. Well I have the software, and I have the valid licenses. My support
contract has been out for about 2 years though. However, physically it sounds
like there is nothing really stopping me.
On Wed, 12/17/14, LJ LongWing
Hmm.. Well I have the software, and I have the valid licenses. My support
> contract has been out for about 2 years though. However, physically it sounds
> like there is nothing really stopping me.
>
>
> On Wed, 12/17/14, LJ LongWing wrote:
ounds like there is nothing really stopping me.
>
>
> On Wed, 12/17/14, LJ LongWing wrote:
>
> Subject: Re: Licensing Question.
> To: arslist@ARSLIST.ORG
> Date: Wednesday, December 17, 2014, 9:11 AM
>
> **
> Scott,Remedy se
: Licensing Question.
To: arslist@ARSLIST.ORG
Date: Wednesday, December 17, 2014, 9:11 AM
**
Scott,Remedy server licenses are not
version specific, so the license you have for 7.1
'translates' to 8.1, as long as it's valid.
The only question is if you are eligible for upgrade by
Scott,
Remedy server licenses are not version specific, so the license you have
for 7.1 'translates' to 8.1, as long as it's valid. The only question is
if you are eligible for upgrade by having a valid support contract or not.
On Wed, Dec 17, 2014 at 6:38 AM, Scott Hallenger wrote:
>
> Hello Li
Hello Listers,
I was wondering if I have a version of ARS (like 7.1), and I have a number of
ARS licenses agains that server. Now, if I go and upgrade ARS to 7.6 or 8.1. Do
I need to get new licenses, or somwhow get BMC to upgrade my existing licenses.
Are my existing ARS licesnes also upgraded
oss several
> time zones.
>
> Hope this helps
>
> Mark
>
>
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
> Sent: Wednesday, February 25, 2009 10:39 AM
> To: a
Mark
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Wednesday, February 25, 2009 10:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Licensing Question
James, while you are right about everything else
doesn't
make a difference whether or not the tickets they modify are ITSM tickets of
tickets from your custom apps..
Joe
From: "Oliva Millonig, Patricia"
To: arslist@ARSLIST.ORG
Sent: Wednesday, February 25, 2009 11:04:13 AM
Subject: Re: Lic
: Wednesday, February 25, 2009 11:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Licensing Question
**
I sorry. I should have been more clear. We have the full ITSM suite but are
developing a custom app outside of ITSM. We want to make sure that 5 people
have the ability to modify tickets that others
discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Oliva Millonig, Patricia
Sent: Wednesday, February 25, 2009 11:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Licensing Question
**
I sorry. I should have been more clear. We have the full ITSM suite but
are developing a custom app
: Re: Licensing Question
**
James, while you are right about everything else, users do not need any
kind of licenses to submit a request in a 'custom' application that
Tricia asked about. You need a license only to modify a request that has
not been submitted by you if the Submitter mode
all times.
Cheers
Joe
From: jham36
To: arslist@ARSLIST.ORG
Sent: Wednesday, February 25, 2009 10:03:51 AM
Subject: Re: Licensing Question
That all depends on your needs. Fixed and Floating licenses allow users to
submit and modify all entries, barring any othe
That all depends on your needs. Fixed and Floating licenses allow
users to submit and modify all entries, barring any other security you
might add. The difference between fixed and floating is that Floating
licenses are shared. If you have 20 users sharing 5 floating
licenses, only 5 users can l
Hi Everyone,
If I create an application in Remedy and want to have users access it do
I need to have AR User fix or floating licenses for them?
Thanks,
Tricia
This e-mail, including any attachments, is a confidential business
communication, and may contain information that is confidential, pr
**
about whether you have to remove your licenses/server - read your EULA and your purchasing contract. Here is a link to the standard BMC EULA - http://arswiki.org/wiki/BMC's_EULA
Why do you say it will cost too much to move to version 7? If you have been paying support you are entitled to the s
Well, technically, software licenses have, over the past few years, morphed
from defining purchasing to de facto leasing. The licensing agreement
contains the terms under which the customer may use the software, and that
includes clauses for licensing and costs. So what your salesperson said
tech
James,
Unless something has changed since the last time I was involved in licensing
issues, you don't have to stop using the server. Now, again, this might
have changed, but my instinct tells me that a sales person is trying to
squeeze you for money. Now I know that if you wanted to start up you
We're currently running ARS 6.x and Helpdesk 4.x. We looked at upgrading
Remedy, but the costs are just too high. In the meantime we've been
looking at replacing it with something else, even looking at Service
Desk Express (formerly Magic).
Unfortunately our maintenance is due soon. My salesperso
Rick,
Who knows... maybe they put together a web service and a deploy able
application that is distributed with the ARS server so that the
license keys can be exchanged directly from your ARS server to the BMC
mother ship with just a few clicks of a mouse? (With options to Email
or download a fil
You're pretty much right on. It's a matter of converting a bit of the
format and mostly the terminology of the licenses to make them compatible
with the ARS/ITSM 7 naming conventions and licensing model. The good news
is that they give you the fully built license file that you just plug in -
you
Hello All,
Getting ready to cut over to version 7 from a 6.0.3 server. Wondering about
the licensing situation. How will the licenses be handled? I know that the
license file has to be converted but what are the licenses converted to? (Ex:
Helpdesk license = Problem Management Application a
List)
[mailto:[EMAIL PROTECTED] On Behalf Of Adam D Pederson
Sent: Thursday, June 28, 2007 2:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Licensing Question
Hey Norm:
I'd agree that it is a somewhat aggressive licensing ratio, and in your
case was used purely for illustrative pur
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE
Sent: Wednesday, June 27, 2007 11:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Licensing Question
David:
Yes, I agree-I've been around Remedy for a long time, and 8-1 is an
extremely aggressive licensing rati
who are searching knowledge,
not just for admins.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Sanders
Sent: Wednesday, June 27, 2007 1:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Licensing Question
Hi Norm
My
David:
Yes, I agree-I've been around Remedy for a long time, and 8-1 is an
extremely aggressive licensing ratio.
__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___ __20060125__
b http://www.westoverconsulting.co.uk
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCESent: Wednesday, June 27, 2007 7:13 PMTo: arslist@ARSLIST.ORGSubject: Re: ITSM Licensing Question
Thanks, Rick…that’s what I t
System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, June 27, 2007 1:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Licensing Question
Probably a variant of "C". You need enough ARS licenses to accommodate the
SUM of all of the application license
Of Robert Molenda
> Sent: Wednesday, June 27, 2007 1:44 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ITSM Licensing Question
>
>
>
> And this licensing model makes ITSM 7 very costly especially to medium
> size companies.
>
>
>
> Considering the ROI on the investment
__
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE
Sent: Wednesday, June 27, 2007 7:54 PM
To: arslist@ARSLIST.ORG
Subject: ITSM Licensing Question
All:
In days gone by, one could license Remedy OOTB applications
And less complexity.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda
Sent: Wednesday, June 27, 2007 1:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Licensing Question
And this licensing model
June 27, 2007 11:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Licensing Question
**
And this licensing model makes ITSM 7 very costly especially to medium size
companies.
Considering the ROI on the investment of ARS Licenses, then another
expenditure to license ITSM, makes me wonder the
ions.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, June 27, 2007 11:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Licensing Question
Probably a variant of "C". You need enough ARS licenses to accommodate
SList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, June 27, 2007 1:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Licensing Question
Probably a variant of "C". You need enough ARS licenses to accommodate
the SUM of all of the application licenses you'll consu
Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE
Sent: Wednesday, June 27, 2007 10:54 AM
To: arslist@ARSLIST.ORG
Subject: ITSM Licensing Question
**
All:
In days gone by, one could license Remedy OOTB applications (well
All:
In days gone by, one could license Remedy OOTB applications (well, at
least Help Desk) by simply purchasing the minimum 5-pack of Help Desk
licenses, which would effectively "activate" the app. Users could then
access the app using standard ARS fixed or floating licenses.
In recent di
The Fixed user can have a floating Application licenses in ITSM 7.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 3 Apr 2007 10:19 AM
Subject: Re: Application licensing question
Thank you for a complete answer (I agree with your "bummer" st
l free
to contact me directly, off the ARSlist.
-- Bing
Bradford Bingel ("Bing")
ITM3 California
http://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
The license issued by BMC to a server are server dependent,if you have
different server we required different license for each server
if the expiry of particular server is valid then we can purge this
license to BMC and have new machine license till the valid period
For more information on purgin
n 60 minutes.
If you need more detailed answers or have a specific issue to discuss,
including licensing strategies and additional pricing information, feel free
to contact me directly, off the ARSlist.
-- Bing
Bradford Bingel ("Bing")
ITM3 California
http://www.itm3.com/
[EMAIL PROTECT
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Ivan Runions
>Sent: Friday, March 30, 2007 12:39 PM
>To: arslist@ARSLIST.ORG
>Subject: Application licensing question
>
>My question is on site licenses vs server licenses.
>
TECTED]
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ivan Runions
Sent: Friday, March 30, 2007 12:39 PM
To: arslist@ARSLIST.ORG
Subject: Application licensing question
My question is on site licenses vs server licenses.
Th
PROTECTED] On Behalf Of ARSList
Sent: Friday, March 30, 2007 16:30
To: arslist@ARSLIST.ORG
Subject: Re: Application licensing question
I am curious doe the floating application licenses stay with the user?
Nick
Havin' Fun in Sacramento
[EMAIL PROTECTED]
-Original Message-
From: A
PM
To: arslist@ARSLIST.ORG
Subject: Application licensing question
My question is on site licenses vs server licenses.
The licensing tool basically enforces this, because User Fixed licenses
come up as being valid for a site, whereas User Float licenses come up
as being valid for a server.
My que
My question is on site licenses vs server licenses.
The licensing tool basically enforces this, because User Fixed licenses
come up as being valid for a site, whereas User Float licenses come up
as being valid for a server.
My question is on the Application license (not the Application
Fixed
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