SupportWeb browser support
All -
Please please please... I encourage each and every one of you who use
Firefox to submit a ticket to Remedy Support requesting that they add
support for Firefox to the new support site.
Knowing how much is paid for support; you'd think they could dedicate an
hour or two
)
arslist@ARSLIST.ORG
11/17/2006 10:51 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: New SupportWeb browser support (UNCLASSIFIED)
Classification: UNCLASSIFIED
Caveats: NONE
Your wish will be granted on 11/19/06 when BMC moves to the new customer
support
Title: RE: New SupportWeb browser support
**
David:
Thank you for the clarification on support for Safari. At one time, the standard line was We do not support Safari, there are no plans to do so. Please install a [insert Gecko based browser name here] as we do support them. There are many
All -
Please please please... I encourage each and every one of you who use
Firefox to submit a ticket to Remedy Support requesting that they add
support for Firefox to the new support site.
Knowing how much is paid for support; you'd think they could dedicate an
hour or two for cross-browser
**
I'm totally with you, Tony. I'm tired of BMCmaking decisions that affect customers without an apparent grasp of the technical ramifications of those decisions on the part of those customers. (Like the support upgrade, for instance). This happened a lot less before the buyout (and they were a
Cook
Sent: Monday, November 06, 2006
11:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: New SupportWeb
browser support
**
I'm totally with you, Tony. I'm tired of BMCmaking
decisions that affect customers without an apparent grasp of the technical
ramifications of those decisions on the part
and don't get me on the 'product download' section, for the last week
whenever I go there I just get a Java error message about access being
denied and I can't download patches or products...
My VAR has to go get them for me and then I can download them from my
VAR, not a good situation :-(
On
]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
11/06/2006 01:30 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: New SupportWeb browser support
**
Brian:
BMC has NO plans to support Safari. Switch to Firefox.
James McKenzie
L-3
Title: RE: New SupportWeb browser support
**
Brian:
From DM and this is few years old. They have plans on supporting Firefox and it looks like Firefox 2.0 broke a few things.
And this is, as always, subject to change. However, the amount of users of Safari remains small.
James Mckenzie
L
Title: RE: New SupportWeb browser support
**
Tony:
Interesting as Firefox is replacing both Netscape and Mozilla in most organizations. Of course, all three are based on the same rendering engine, Gecko. Maybe BMC is planning on stopping support for these browsers? (I don't think so
Title: RE: New SupportWeb browser support
**
James / Brian,
The BMC Action Request System teamstill intends to add support for Safari to AR
System once Apple Computers addresses some of the operational issues with the
Safari product (i.e. fixes some defects). The timeline is still being
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