Re: New SupportWeb browser support (UNCLASSIFIED)

2006-11-17 Thread Mench, Ryan M CTR USA DOIM
SupportWeb browser support All - Please please please... I encourage each and every one of you who use Firefox to submit a ticket to Remedy Support requesting that they add support for Firefox to the new support site. Knowing how much is paid for support; you'd think they could dedicate an hour or two

Re: New SupportWeb browser support (UNCLASSIFIED)

2006-11-17 Thread Tony Worthington
) arslist@ARSLIST.ORG 11/17/2006 10:51 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: New SupportWeb browser support (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Your wish will be granted on 11/19/06 when BMC moves to the new customer support

Re: New SupportWeb browser support

2006-11-09 Thread McKenzie, James J C-E LCMC HQISEC/L3
Title: RE: New SupportWeb browser support ** David: Thank you for the clarification on support for Safari. At one time, the standard line was We do not support Safari, there are no plans to do so. Please install a [insert Gecko based browser name here] as we do support them. There are many

OT: New SupportWeb browser support

2006-11-06 Thread Tony Worthington
All - Please please please... I encourage each and every one of you who use Firefox to submit a ticket to Remedy Support requesting that they add support for Firefox to the new support site. Knowing how much is paid for support; you'd think they could dedicate an hour or two for cross-browser

Re: OT: New SupportWeb browser support

2006-11-06 Thread Rick Cook
** I'm totally with you, Tony. I'm tired of BMCmaking decisions that affect customers without an apparent grasp of the technical ramifications of those decisions on the part of those customers. (Like the support upgrade, for instance). This happened a lot less before the buyout (and they were a

Re: OT: New SupportWeb browser support

2006-11-06 Thread Scott Barr
Cook Sent: Monday, November 06, 2006 11:59 AM To: arslist@ARSLIST.ORG Subject: Re: OT: New SupportWeb browser support ** I'm totally with you, Tony. I'm tired of BMCmaking decisions that affect customers without an apparent grasp of the technical ramifications of those decisions on the part

Re: OT: New SupportWeb browser support

2006-11-06 Thread Stephen Earl
and don't get me on the 'product download' section, for the last week whenever I go there I just get a Java error message about access being denied and I can't download patches or products... My VAR has to go get them for me and then I can download them from my VAR, not a good situation :-( On

Re: New SupportWeb browser support

2006-11-06 Thread Tony Worthington
] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/06/2006 01:30 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: New SupportWeb browser support ** Brian: BMC has NO plans to support Safari. Switch to Firefox. James McKenzie L-3

Re: New SupportWeb browser support

2006-11-06 Thread McKenzie, James J C-E LCMC HQISEC/L3
Title: RE: New SupportWeb browser support ** Brian: From DM and this is few years old. They have plans on supporting Firefox and it looks like Firefox 2.0 broke a few things. And this is, as always, subject to change. However, the amount of users of Safari remains small. James Mckenzie L

Re: New SupportWeb browser support

2006-11-06 Thread McKenzie, James J C-E LCMC HQISEC/L3
Title: RE: New SupportWeb browser support ** Tony: Interesting as Firefox is replacing both Netscape and Mozilla in most organizations. Of course, all three are based on the same rendering engine, Gecko. Maybe BMC is planning on stopping support for these browsers? (I don't think so

Re: New SupportWeb browser support

2006-11-06 Thread Easter, David
Title: RE: New SupportWeb browser support ** James / Brian, The BMC Action Request System teamstill intends to add support for Safari to AR System once Apple Computers addresses some of the operational issues with the Safari product (i.e. fixes some defects). The timeline is still being