Hi: I have webservice through which an external source submits updates
to tickets in Help Desk. This webservice has 5 fields. Sometimes one or
more of these fields have a NULL or empty string. In that case I donot
want to change the field value in help desk. Since there is no filter
between
-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ravi
Sent: Thursday, November 01, 2007 11:25 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Webservice to HelpDesk newbie question
Hi: I have webservice through which an external source submits updates
didn't even notice the second set of single quotes.
Jason
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hromyak, Nicholas (DHCS-ITSD)
Sent: Tuesday, August 07, 2007 11:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Newbie Question
be greatly appreciated. Thanks!!
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What Help Desk application are you running?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sean Fournier
Sent: Tuesday, August 07, 2007 11:54 AM
To: arslist@ARSLIST.ORG
Subject: Newbie Question
I'm new to ARS so I hope
:[EMAIL PROTECTED] On Behalf Of Sean Fournier
Sent: Tuesday, August 07, 2007 12:54 PM
To: arslist@ARSLIST.ORG
Subject: Newbie Question
I'm new to ARS so I hope this isn't a really dumb question. I'm looking
for
a way to find out who a ticket was first assigned to. I've been looking
through some
sf49fanv AIM IM
RogerNall Yahoo IM
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] On Behalf Of Sean Fournier
Sent: Tuesday, August 07, 2007 12:54 PM
To: arslist@ARSLIST.ORG
Subject: Newbie Question
I'm new to ARS so I hope
of the audit tables and not really finding a history
of the ticket assignments. Am I missing something fairly obvious? Any
help would be greatly appreciated. Thanks!!
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and not really finding a history
of the ticket assignments. Am I missing something fairly obvious? Any
help would be greatly appreciated. Thanks!!
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)
[mailto:[EMAIL PROTECTED] On Behalf Of Sean Fournier
Sent: Tuesday, August 07, 2007 1:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Newbie Question
Hi all, thanks for the quick replies! Here is the info as far as I know
(this
whole thing was kind of thrust upon me last minute) Hope this helps, let
me
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From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sean Fournier
Sent: Tuesday, August 07, 2007 1:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Newbie Question
Hi all, thanks for the quick replies! Here is the info as far as I know
(this
whole thing
@ARSLIST.ORG
Subject: Re: Newbie Question
Thanks Roger! Do you know if there is a standard place within the DB
where a history of a tickets assignments are kept? All of the
assignments show up in the audit trail, but I'm not sure where they are
stored. I looked in a few tables that were named
of
the
ticket assignments. Am I missing something fairly obvious? Any help
would
be greatly appreciated. Thanks!!
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Nabble.com
To: arslist@ARSLIST.ORG
Subject: Re: Newbie Question
Thanks Roger! Do you know if there is a standard place within the DB
where a history of a tickets assignments are kept? All of the
assignments show up in the audit trail, but I'm not sure where they are
stored. I looked in a few tables that were named
@ARSLIST.ORG
cc
Subject
Re: Newbie Question
Thanks Roger! Do you know if there is a standard place within the DB where
a
history of a tickets assignments are kept? All of the assignments show up
in
the audit trail, but I'm not sure where they are stored. I looked in a
few
tables that were
I am trying to create my first Crystal report so sorry if I am making an
obvious error. I have a PO form in Remedy called PORequests. It contains
a table pointing to another form called PO Line Items. The table is
linked by an Instance ID field. I need to create a Crystal report so I
can print the
Hi: Just went to training. Can't seem to figure out something that is
trivial.
Is there a way in Remedy Admin to show all filters and workflows associated
with a form?
Thanks
Ray
___
UNSUBSCRIBE or access
] On Behalf Of Ray M
Sent: Thursday, May 24, 2007 5:49 PM
To: arslist@ARSLIST.ORG
Subject: Newbie question: how to find filters/worklow associated with a form
Hi: Just went to training. Can't seem to figure out something that is
trivial.
Is there a way in Remedy Admin to show all filters
@ARSLIST.ORG
Subject: Re: Newbie question: how to find filters/worklow associated with a
form
**
Ray,
Admin Tool go to ViewBy Form. . . You can then either select a single form
or select multiple forms.
Scott Parrish
IT Prophets, LLC
(770) 653-5203
http://www.itprophets.com http
24, 2007 4:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Newbie question: how to find filters/worklow associated
with a form
**
Also, run the Sync Search Database, so that you can see workflow objects
associated with individual fields within a form.
Rick
From
of Texas at Austin
512.232.4132
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 24, 2007 5:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Newbie question: how to find filters/worklow associated
Hello List,
I experience some problems while compiling the MyAuthenticator.java file.
I execute the following command -
javac -classpath C:\Program Files\Apache Software Foundation\Tomcat
5.5\common\lib\servlet-api.jar c:\MyAuthenticator.java
And get the following errors -
Title: RE: Newbie Question
**
Mike:
1. Not that I know of.
2. This is in the developers advanced guide and relies on the fact that your users use Microsoft Office.
James McKenzie
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG
@ARSLIST.ORG
cc
Subject
Re: Newbie Question
Answer 1) RTF on the native user client is not possible..
On the midtier
however if your web developers are willing to play around to modify the
code
behind those pages.. I'm not sure you would be achieving a business
advantage doing that given
I am new to Remedy ARS administration and I'm beginning to get Is this
possible? type questions from my users. I've got two that keep cropping
up and I haven't been able to find a definitive answer. Any enlightenment
anyone can offer will be greatly appreciated. Thanks in advance.
1. Is
discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Mike Colledge
Sent: Monday, October 02, 2006 7:35 PM
To: arslist@ARSLIST.ORG
Subject: Newbie Question
I am new to Remedy ARS administration and I'm beginning to get Is this
possible? type questions from my users. I've got two that keep
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