When I was new to this stuff (but back then the system was not as complex as it
may be now) I found that my learning path grew really fast once I started to
take a view of what happens under the covers – especially the database. Its
good to have a solid understanding of the database, although
If you are inheriting a system, go thru and map out the processes and look at
how the active links/filters/etc written.
Stuff I come across, I don't see these tricks in any training guide/document
from 6.3 upwards, can't speak to doc/training guides prior.
(`!) - at the end of filter name -
CORRECTION..
If you are inheriting a system, go thru and map out the processes and look
at how the active links/filters/etc written.
Stuff I come across, I don't see these tricks in any training guide/document
from 6.3 upwards, can't speak to doc/training guides prior.
(`!) - at the end of
Sam,
Not sure where you live/work. If you're lucky enough to be in an area that has
a local RUG, these are great to places to learn and make connections with other
users in the area.
Of course there is WWRUG12 in San Jose in October.
Dave
From: Action
, David
Sent: Thursday, March 29, 2012 1:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: suggestions
**
Sam,
Not sure where you live/work. If you're lucky enough to be in an area that has
a local RUG, these are great to places to learn and make connections with other
users in the area.
Of course
Subject: Re: Suggestions requested for bringing in data from a separate
database
**
Thank you Fred !
I have generally stayed away from 'normalized' data here since the quantity
is relatively low. It may be time to rethink that in this situation. A
dblink was my initial choice. I will try
I don't know if I uderstood your mail completelly, but I'll try to help you.
You can create a view at the database that points to an external database.
Depending on your database engine this is done by one or another way.
Then you can access this view from Remedy using a view form.
Regards,
Susan,
Since you are on Oracle there are a couple of ways to get the Org data. (MS
SQL and others have similar abilities, just different names)
You can link across a dbLink (I personally prefer to make a local Oracle view
that access the data across the dbLink. This way the Remedy View form
Thank you Fred !
I have generally stayed away from 'normalized' data here since the quantity
is relatively low. It may be time to rethink that in this situation. A
dblink was my initial choice. I will try both methods and see which fits
best.
Susan
On Thu, Jan 19, 2012 at 5:45 PM, Grooms,
Alan;
The problem with most of the freeware are the limitations (it is free after
all). So the more options you want to do the harder it is to use a free one.
The cheapest product I have found that has the most options is CRD from
Christiansteven software.
HI Bill, good to see you on the list.
We also use CRD. It is a wonderful product. We dropped CRD a few years ago
when we went to Crystal 11 and had a full Crystal Reports Server that can
also automate reports. We found that CR Server had many limitations, it was
kind of clunky and we had to
The cheapest product I have found that has the most options is CRD from
Christiansteven software.
We also use CRD. It is a wonderful product.
Thanks for the tip. I'll try the demo tomorrow.
Alan
___
UNSUBSCRIBE or
(Win 2003 server x64). As best I can tell it's some kind of
incompatibility with 64-bit Crystal runtimes not talking to 32-bit AR
System ODBC driver (I'm at home at the moment and don't have the logs
handy, something like error 193 in the logs).
Actual error is:
4/2/2010 1:48:57 PM
Logon
Hi Alan,
Crystal Reports Exporter is a free command line utility that can easily be
setup to run from a batch file. Here is the URL:
http://www.rainforestnet.com/crexport-download.htm
It is simple open source .NET app. I have not used it on 64-bit before but
I suspect it won't be a problem.
Crystal Reports Exporter is a free command line utility that can easily be
setup to run from a batch file. Here is the URL:
http://www.rainforestnet.com/crexport-download.htm
It is simple open source .NET app. I have not used it on 64-bit before but
I suspect it won't be a problem.
I tried
Deidre,
I think you will find that after the arx export there is simply a
directory created with all of the original files in their original
form.
Note the original name of the file looks like it is mangled a bit by
the process, but It likely is not a significant, nor confusing,
change.
As a
To: arslist@ARSLIST.ORG
Subject: Re: Suggestions for storing/retrieving Remedy Data Attachments
Deidre,
I think you will find that after the arx export there is simply a directory
created with all of the original files in their original form.
Note the original name of the file looks like
Hi,
WIth a little workflow involved you can save all attachments on disk, take a
look at filter action run RERFORM-ACTION-SAVE-ATTACHMENT and use the request id
to create directory structure before saving.
Regards,
Nicky Madjarov
phone: 973-202-4278
Find out how to bust your AR System
Hi Richard,
We have a similar situation. I have no idea of how Tivoli operates but
we are using a network backup product called NetBackup. Having had the
unfortunate experience of having to recover from a hardware failure, I
got the bad news that the backup guys could not create a server in
Copy-from-schema to identical schema.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Webster, Basil
Sent: Wednesday, March 04, 2009 12:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Suggestions wanted for backing up
) to
do Copy-from-schema to identical schema.
--
*From:* Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *Webster, Basil
*Sent:* Wednesday, March 04, 2009 12:19 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Suggestions wanted
to make a
Master backup and then ongoing differential backups, so that may be a
good solution.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Webster, Basil
Sent: Wednesday, March 04, 2009 4:19 AM
To: arslist@ARSLIST.ORG
Subject: Re
richard.cop...@bwc.state.oh.us
To: arslist@ARSLIST.ORG
Sent: Wednesday, March 4, 2009 7:27:10 AM
Subject: Re: Suggestions wanted for backing up
**
Thanks Joe….. we’re using a VM and have thought about using snapshots, but if
the server fails then the snapshot
Is gone also…unless we move the snapshot
...@arslist.org] On Behalf Of Joe DeSouza
Sent: Wednesday, March 04, 2009 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Suggestions wanted for backing up
**
Richard,
Why don't you look at the option of having server groups where it really wont
impact that much apart from a performance standpoint
over. I'll see if I can find some white paper or something that I
can send you..
Cheers
Joe
From: Richard Copits richard.cop...@bwc.state.oh.us
To: arslist@ARSLIST.ORG
Sent: Wednesday, March 4, 2009 10:16:10 AM
Subject: Re: Suggestions wanted for backing up
Thank you!
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Wednesday, March 04, 2009 10:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Suggestions wanted for backing up
**
Absolutely.. I am assuming you mean you have your
It may be very useful to know if you are on Windows or UNIX..
If you are on UNIX, backing up the file structure where the ARS is installed
along with the backup of /etc/arsystem directories and the /etc/rpc file is
more than enough.
Also it would be useful to backup the 2 .cat files in the
…
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, March 03, 2009 2:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Suggestions wanted for backing up
**
It may be very useful to know if you are on Windows or UNIX
be fool proof..
Cheers
Joe
From: Richard Copits richard.cop...@bwc.state.oh.us
To: arslist@ARSLIST.ORG
Sent: Tuesday, March 3, 2009 4:03:27 PM
Subject: Re: Suggestions wanted for backing up
We’re on windows…..but it would seem that backing up
- Original Message
From: T. Dee [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday, August 6, 2008 2:05:57 PM
Subject: Re: Suggestions wanted
I got it from Sean - if you want I can send it to you - just email me.
Ty
On Wed, Aug 6, 2008 at 1:27 PM, Richard Copits
[EMAIL
Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
Sent: Tuesday, August 05, 2008 12:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Suggestions wanted
Sean,
I use that tool all the time. I believe it is still available for
download
, 2008 12:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Suggestions wanted
Sean,
I use that tool all the time. I believe it is still available for
download
if you're logged in to the Developer's Network site.
Enjoy!
Matt R.
-Original Message-
From: Action Request System
Thanks! Please send to [EMAIL PROTECTED]
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, August 06, 2008 2:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Suggestions wanted
I got it from Sean - if you
(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
Sent: Wednesday, August 06, 2008 12:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Suggestions wanted
I went on the Developer network site but didn't see any program that
looked like the log analyzer. Any idea where else it might
there is not a working version for 7.x
systems?
Thanks!!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
Sent: Wednesday, August 06, 2008 2:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: Suggestions wanted
I use Notepad++ to read any ARS log, it's free and you can create user
define syntax highlighting there.
For example, It's much easier to focus debugging a filter log by
assigning line containing these string:
-- Failed qualification with red color,
Passed -- perform actions with green color, and
Sent: Tuesday, August 05, 2008 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Suggestions wanted
I use Notepad++ to read any ARS log, it's free and you can create user
define syntax highlighting there.
For example, It's much easier to focus debugging a filter log by
assigning line containing
)
Sent: Tuesday, August 05, 2008 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Suggestions wanted
Although this won't solve all of your requirements ... there used to be a
tool called AR System Log Analyzer (arwklga.exe) that a BMC rep gave me.
I don't know where to get it anymore (maybe someone
Where might I find it?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kurniadi
Sent: Tuesday, August 05, 2008 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Suggestions wanted
I use Notepad++ to read any ARS log, it's
The User Tool installs ARLogDisplay.exe Check your User Tool install
directory.
James
On Aug 1, 9:20 pm, Joe D'Souza [EMAIL PROTECTED] wrote:
I am not sure if there is anything available for reading logs - there used
to be a log timer utility years ago to measure time between the send and
I am not sure if there is anything available for reading logs - there used
to be a log timer utility years ago to measure time between the send and
receive of an API to measure performance benchmarks..
Richard,
However for checking the versions, all you need to do is query the
SHARE:Applications
Since you're already a BMC customer, you may wish to ask this question
of your BCM sales representative. BMC has several solutions that can
help you on this subject. Specifically, ask about Service Automation
and Run Book Automation (RBA). Because they are BMC solutions they
also have the
George,
Blatant Plug:
Yes there sure is, it's called [EMAIL PROTECTED] and unlike ISTMx our
application
works !
While the boyz over an BMC struggle to refine their solution, ours is rock
solid and
we don't charge seat or individual application licenses.
Need an ITIL application ? - We are
@ARSLIST.ORG
Sent: Wednesday, February 27, 2008 6:17:06 PM
Subject: Re: Suggestions for Tool to automate/document task management workflow
**
George,
Blatant Plug:
Yes there sure is, it's called [EMAIL PROTECTED] and unlike ISTMx our
application works !
While the boyz over an BMC struggle
**
How about using Web Services? All of
your code is contained within Remedy and it is up to you how simple or
complex you want to make it.
Mike.
Valerie Balloon [EMAIL PROTECTED]
Sent by: Action Request System
discussion list(ARSList) arslist@ARSLIST.ORG
30/10/2006 12:31
Please
rrrChive may help you.
http://www.rrr.se/en/, look for rrrChive.
--
Jarl
On 10/30/06, Valerie Balloon [EMAIL PROTECTED] wrote:
I'm looking for any suggestions on how to cleanly pull/push data realtime
from one AR System to another without the use of EIE or utilizing the API.
One server is
Title: RE: Suggestions - DOB
**
Jamie
Use a Date field. You can go back to 4173 BC!
James McKenzie
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Blodgett, Jamie
Sent: Tuesday, July 18, 2006 7:51 AM
To: arslist
**
You did not mention your ARS version but a Date field can hold a date that goes back to BC dates. A date\time field is limited to 12/31/1969On 7/18/06, Blodgett, Jamie
[EMAIL PROTECTED] wrote:How are other's handling dates needed in ARS prior to 1/1/70?(such as Date of Birth) I've dug around
Well, for starters, you could use Date fields instead of Date/Time
fields. Those go back before any of us (except for Dick Clark) were
born.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Blodgett, Jamie
Sent: Tuesday,
CarusoSent: Tuesday, July 18, 2006 11:17 AMTo:
arslist@ARSLIST.ORGSubject: Re: Suggestions -
DOB** You did not mention your ARS version but a Date
field can hold a date that goes back to BC dates. A date\time field is limited
to 12/31/1969
On 7/18/06, Blodgett,
Jamie [EMAIL
Of Frank
CarusoSent: Tuesday, July 18, 2006 11:17 AMTo:
arslist@ARSLIST.ORGSubject: Re: Suggestions -
DOB** You did not mention your ARS version but a Date
field can hold a date that goes back to BC dates. A date\time field is limited
to 12/31/1969
On 7/18/06, Blodgett,
Jamie
2006 11:57:38 AMSubject: Re: Suggestions - DOB**
So sorry . . . I didn't mention the version . . .
ARS 5.0 (yes, we are unsupported and in process of upgrading now . . . on a test box)
Oracle 8.1
HPUX 11
-Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL
'$DOB Char$')
If the date is valid then 1 is returned, else
0.
HTH
Stephen
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe
DeSouzaSent: Tuesday, July 18, 2006 1:05 PMTo:
arslist@ARSLIST.ORGSubject: Re: Suggestions -
DOB
**
Then there is not mu
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