On Sat, 1 Aug 2015, Murthy Gandikota wrote:
Has anyone used Asterisk for a Call Center operation? What I mean is:
given a list of phone numbers, can Asterisk dial each number, play a
message and accept some DTMF? I ask because I am an employee of a
non-profit company based in San Diego, CA. I
From: asterisk_l...@earthshod.co.uk
To: asterisk-users@lists.digium.com
Date: Mon, 3 Aug 2015 08:42:50 +0100
Subject: Re: [asterisk-users] Call Center
On Saturday 01 Aug 2015, Murthy Gandikota wrote:
Hi All
Has anyone used Asterisk for a Call Center operation? What I mean is: given
I've done something like this, and it was done by an external perl
script. Asterisk played its part through call files to initiate calls
and putting them into the right point in the dial plan, playing sounds
and accept user iteraction (through dial plan extensions or AGI).
Totally doable
. We have done it for some large and complicated applications,
and offer it as a service it you like.
Eric
Date: Sat, 1 Aug 2015 17:57:23 +
From: Murthy Gandikota murth...@hotmail.com
To: asterisk-users@lists.digium.com
asterisk-users@lists.digium.com
Subject: [asterisk-users
On Saturday 01 Aug 2015, Murthy Gandikota wrote:
Hi All
Has anyone used Asterisk for a Call Center operation? What I mean is: given
a list of phone numbers, can Asterisk dial each number, play a message and
accept some DTMF?
Yes it can, very easily. But before you go too far, you need to
Hi All
Has anyone used Asterisk for a Call Center operation? What I mean is: given a
list of phone numbers, can Asterisk dial each number, play a message and accept
some DTMF? I ask because I am an employee of a non-profit company based in San
Diego, CA. I already evaluated Voicent and Voxeo.
what about astercc?
Regards
On 1 Aug 2015 18:57, Murthy Gandikota murth...@hotmail.com wrote:
Hi All
Has anyone used Asterisk for a Call Center operation? What I mean is:
given a list of phone numbers, can Asterisk dial each number, play a
message and accept some DTMF? I ask because I am an
Hi Bilal,
Probably there is no open source tool or a good ones available. But few of
them I worked with provide up to 2 users free of cost license type of
reporting. Reporting for Call Centers can get very complicated. Once you
explore some of the commercial apps you will notice how extensive
Hi All;
I am using Asterisk for Call Center (so agents login, logout, ready, not ready,
... etc). To be able to have a good call center reporting, on what I have to
depend? On the CDR of Asterisk or there is another way?
Is there a good open source tool to be used for Asterisk call center
On 18 Apr 2011, at 11:06, bilal ghayyad wrote:
I am using Asterisk for Call Center (so agents login, logout, ready, not
ready, ... etc). To be able to have a good call center reporting, on what I
have to depend? On the CDR of Asterisk or there is another way?
Is there a good open source
On Mon, Apr 18, 2011 at 5:49 AM, Steven Howes steve-li...@geekinter.netwrote:
On 18 Apr 2011, at 11:06, bilal ghayyad wrote:
I am using Asterisk for Call Center (so agents login, logout, ready, not
ready, ... etc). To be able to have a good call center reporting, on what I
have to depend? On
If you want to know where I got the starting idea for the methods that I've
developed, check out
http://www.voip-info.org/wiki/view/Asterisk+queue_log+on+MySQL and look at
the section about using triggers
--
_
-- Bandwidth and
On Monday 18 Apr 2011, bilal ghayyad wrote:
Hi All;
I am using Asterisk for Call Center (so agents login, logout, ready, not
ready, ... etc). To be able to have a good call center reporting, on what I
have to depend? On the CDR of Asterisk or there is another way?
Is there a good open
On Mon, Apr 18, 2011 at 8:18 AM, A J Stiles
asterisk_l...@earthshod.co.ukwrote:
If all the details you need to compile your reports can be found in
existing
databases (Asterisk's CDR database stores the details of calls; you may
need
to get user login/out events from a separate database),
bilal ghayyad wrote:
Hi All;
I would like to use Asterisk for a call center, but really does not know if
Asterisk support the following in a good way:
1) Ability to do an inteligent routing, so to route the call to the proper
skill group based on the caller information?
2) If I can
On Tue, Sep 7, 2010 at 2:56 PM, bilal ghayyad bilmar...@yahoo.com wrote:
Hi All;
I would like to use Asterisk for a call center, but really does not know if
Asterisk support the following in a good way:
1) Ability to do an inteligent routing, so to route the call to the proper
skill group
Hi All;
I would like to use Asterisk for a call center, but really does not know if
Asterisk support the following in a good way:
1) Ability to do an inteligent routing, so to route the call to the proper
skill group based on the caller information?
2) If I can create skill groups and then
On Tue, Sep 7, 2010 at 2:56 PM, bilal ghayyad bilmar...@yahoo.com wrote:
Appreciate your kindly advise and help.
With the proper dial-plans, testing and additional development,
everything you have listed is possible.
--
Paul Belanger | dCAP
Polybeacon | Consultant
Jabber:
I would like to make asterisk call center , I have a ET410P card
what I need to install like packages ?
where i can get a best documents to doing it ?
thank you for advance
___
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
I want to rekindle this conversation again, besides Asterisk Queues and
VICIDIAL Call Center Suite. Are there any other options similar to Fonality.
Has anyone intergerated SugarCRM? Thanks.
On Thu, Jul 24, 2008 at 10:18 PM, Mohammad Salaque [EMAIL PROTECTED]wrote:
live example :
;This is for
Hi,
Im looking for scalable solution for call recording (Trunk side, user,
whatever) and I was wondering
1. If this is the right forum to ask this in?
2. If Digium's Asterisk products are capable, or any open source (preferably
Asterisk) for that matter?
Thanks for the assistance.
Sig
]
[mailto:[EMAIL PROTECTED] On Behalf Of Sherwood
McGowan
Sent: Tuesday, June 17, 2008 8:44 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call Center
Syed Nasruddin wrote:
Dear Sherwood,
I am also using Asterisk Call Center Setup in my office
Syed Nasruddin wrote:
Dear Sherwood,
Thanks.
Just three questions:
1. Will I be needing Apache or Asterk-stat will handle itself?
2. Are there How-tos for integerating asterisk-stat with asterisk?
3. My Recordings are being saved in the default folder i.e:
/var/spool/asterisk/monitor/
Is anyone using Asterisk as a call center. I want to be able to set it up
for my office line, when calls come in after 7:00pm Est want a recording to
says the office is closed and have about 5 phones that I want to use as an
agent. Can anyone share their implementation? Thanks.
broadband Voice wrote:
Is anyone using Asterisk as a call center. I want to be able to set it
up for my office line, when calls come in after 7:00pm Est want a
recording to says the office is closed and have about 5 phones that I
want to use as an agent. Can anyone share their
Hello,
We have set up dozens of call centers, some using Asterisk Queues and
the rest using VICIDIAL Call Center Suite. What you want can easily be
accomplished with an average server and Asterisk Queues with not too
much effort using standard Asterisk configuration features. we have
set up a
On Mon, Jun 16, 2008 at 8:24 PM, broadband Voice
[EMAIL PROTECTED] wrote:
Is anyone using Asterisk as a call center. I want to be able to set it up
for my office line, when calls come in after 7:00pm Est want a recording to
says the office is closed and have about 5 phones that I want to use as
PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Sherwood
McGowan
Sent: Tuesday, June 17, 2008 5:45 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call Center
broadband Voice wrote:
Is anyone using Asterisk as a call center. I want to be able to set it
up
Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Sherwood
McGowan
Sent: Tuesday, June 17, 2008 5:45 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call Center
broadband Voice wrote:
Is anyone using Asterisk
Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Sherwood
McGowan
Sent: Tuesday, June 17, 2008 5:45 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call Center
broadband Voice wrote:
Is anyone using Asterisk
: Tuesday, June 17, 2008 5:45 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call Center
broadband Voice wrote:
Is anyone using Asterisk as a call center. I want to be able to set it
up for my office line, when calls come in after 7
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Jay Moore wrote:
Greetings, List.
I would like to implement a procedure in my call center but am not sure
the best way to implement it. I'm hoping I can describe it here and
that I'll receive some feedback and/or suggestions on how to
http://astguiclient.sourceforge.net/vicidial.html
- supports both inbound and outbound
http://queuemetrics.com/
- excellent set of metrics to measure your agents' performance!
good luck
-r
On Dec 17, 2007 8:14 PM, Jared Smith [EMAIL PROTECTED] wrote:
On Sat, 2007-12-15 at 19:06 +0200, Dovid
On Sat, 2007-12-15 at 19:06 +0200, Dovid B wrote:
http://www.h6315.com/ast_docs/Asterisk%20TFOT%20v2.pdf
I'm not sure who is running this website, but I'd kindly ask them to
please point people to the official download at
http://www.asteriskdocs.org/ instead of being an unofficial mirror. One
http://www.h6315.com/ast_docs/Asterisk%20TFOT%20v2.pdf
- Original Message -
From: satish patel
To: asterisk-users@lists.digium.com
Sent: Wednesday, December 12, 2007 2:09 PM
Subject: [asterisk-users] Call Center Setup on asterisk
Dear all
I need call
Dear all
I need call center setup on asterisk so i need do doucment and
book .is it available on net
PGP Signature--
Satish Patel
mobile:- +91-9818875535
http://www.linuxbug.org
-
Looking for last minute shopping deals?
Godson Gera wrote:
Contact me off list ;-)
On Dec 12, 2007 5:39 PM, satish patel [EMAIL PROTECTED]
mailto:[EMAIL PROTECTED] wrote:
Dear all
I need call center setup on asterisk so i need do
doucment and book .is it available on net
Satish,
What
Contact me off list ;-)
On Dec 12, 2007 5:39 PM, satish patel [EMAIL PROTECTED]
wrote:
Dear all
I need call center setup on asterisk so i need do
doucment and book .is it available on net
PGP Signature--
Satish Patel
mobile:- +91-9818875535
Take a look at agent.conf and queue.conf.
On 12/12/07, satish patel [EMAIL PROTECTED] wrote:
Dear all
I need call center setup on asterisk so i need do
doucment and book .is it available on net
PGP Signature--
Satish Patel
mobile:- +91-9818875535
Not sure if my original message made it through. Going to try this
again. :)
---
Greetings, List.
I would like to implement a procedure in my call center but am not sure
the best way to implement it. I'm hoping I can describe it here and
that I'll receive some feedback and/or suggestions
Sounds like you could benefit from some custom AGI programming, although
it won't be very complicated. But I don't know that there's a business
rules engine that does exactly what you're looking for right out of the
box.
On Thu, 6 Dec 2007, Jay Moore wrote:
Not sure if my original message
I figured as much. I'm not particularly versed in all things Asterisk,
however. How would you recommend I go about doing this? I can check
the voip wiki for the specifics if you could maybe toss some keywords out.
Thanks :)
Alex Balashov wrote:
Sounds like you could benefit from some
Jay Moore wrote:
I figured as much. I'm not particularly versed in all things Asterisk,
however. How would you recommend I go about doing this? I can check
the voip wiki for the specifics if you could maybe toss some keywords out.
So unless I'm missing something, I'd skip the
of hours
calls to our branches over to 'on call' veterinary clinics.
NK
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Jay Moore
Sent: Thursday, December 06, 2007 2:11 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] Call
Greetings, List.
I would like to implement a procedure in my call center but am not sure
the best way to implement it. I'm hoping I can describe it here and
that I'll receive some feedback and/or suggestions on how to proceed.
Here's my situation:
My call center fields calls regarding
CCMANAGER 0.5 released!!
NOTE:
this is a previous alpha release, maybe there is some customization to
do on the settings files,
i can't write a clear and complete howto at the moment
I don't have released upgrades in the last months but the project is still alive
i'm too busy at the moment, i'm
You can configure Mexuar's Corraleta web-based softphone to autoanswer.
The user won't be able to unconfigure this, except by quitting the phone
(or page or browser)
(Full disclosure - I'm a director at Mexuar and wrote much of the
code ;-) )
Tim.
On 17 Sep 2007, at 16:11, Joao Pereira wrote:
Hi everybody,
I'm coming back from a long time off silence in this list.
I think this thread is going out of the focus of central conversation.
The discussion about what is wrong and what is right in the law, to
fire
somebody who is not working behind the company rules,
I don't think so, because in paging/intercom, the phones must support
Auto Answer.
The link you sent says:
SIP phones for the most part don't support any of these phone based
paging functions. If a SIP phone offers an Auto Answer function, you can
approximate limited paging intercom
] On Behalf Of Joao Pereira
Sent: Tuesday, 18 September 2007 1:14 PM
To: Ed Pastore; Asterisk Users Mailing List - Non-Commercial
Discussion
Subject: Re: [asterisk-users] Call Center SoftPhone with Auto Answer
I don't think so, because in paging/intercom, the phones must support
Auto Answer
Zoiper can do it when you use the provisioning, contact me offlist on
[EMAIL PROTECTED]
Zoa
Joao Pereira wrote:
I don't think so, because in paging/intercom, the phones must support
Auto Answer.
The link you sent says:
SIP phones for the most part don't support any of these phone based
On 9/18/07, Joao Pereira [EMAIL PROTECTED] wrote:
I don't think so, because in paging/intercom, the phones must support
Auto Answer.
The link you sent says:
SIP phones for the most part don't support any of these phone based
paging functions. If a SIP phone offers an Auto Answer function,
On 9/18/07, Atis Lezdins [EMAIL PROTECTED] wrote:
On 9/18/07, Joao Pereira [EMAIL PROTECTED] wrote:
I don't think so, because in paging/intercom, the phones must support
Auto Answer.
The link you sent says:
SIP phones for the most part don't support any of these phone based
paging
On 9/18/07, David Gomillion [EMAIL PROTECTED] wrote:
I've stayed out of this thread for a long time, and really didn't read the
past comments, so if I'm repeating someone, I'm sorry. I've been thinking
this for a while, and just have to say it. If you feel like you have to keep
people from
James FitzGibbon wrote:
On 9/18/07, *David Gomillion* [EMAIL PROTECTED]
mailto:[EMAIL PROTECTED] wrote:
I've stayed out of this thread for a long time, and really didn't
read the past comments, so if I'm repeating someone, I'm sorry.
I've been thinking this for a while, and just
But still, the user can choose not to answer the phone.
I want to force the users to accept the calls.
Regards
Joao Pereira
Thiago Maluf wrote:
Ola Joao,
tem um modo do Asterisk fazer isso sim.
Entre em contato no meu GTALK por esse e-mail e eu te dou mais informações.
Abs!
Hi List,
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Chris
Mason (Lists)
Sent: Monday, September 17, 2007 12:45 PM
To: [EMAIL PROTECTED]; Asterisk Users Mailing List - Non-Commercial
Discussion
Subject: Re: [asterisk-users] Call Center SoftPhone with Auto
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Chris
Mason (Lists)
Sent: Monday, September 17, 2007 12:45 PM
To: [EMAIL PROTECTED]; Asterisk Users Mailing List - Non-Commercial
Discussion
Subject: Re: [asterisk-users] Call Center SoftPhone with Auto
Kenneth T. Van Wie II wrote:
...
Did you mean to include an answer or a question of some type?
--
Chris Mason
--
This message has been scanned for viruses and
dangerous content by MailScanner, and is
believed to be clean.
___
Sign up now for
On Sep 17, 2007, at 11:11 AM, Joao Pereira wrote:
But still, the user can choose not to answer the phone.
I want to force the users to accept the calls.
Wouldn't that be the same as paging/intercom, then?
http://www.voip-info.org/wiki/view/Asterisk+Paging+and+Intercom
Joao Pereira wrote:
But still, the user can choose not to answer the phone.
I want to force the users to accept the calls.
You would also need a phone that did not have Do Not Disturb. I don't
think you would find that.
I think you could get a software company like Zoiper to remove the
Ola Joao,
tem um modo do Asterisk fazer isso sim.
Entre em contato no meu GTALK por esse e-mail e eu te dou mais informações.
Abs!
Hi List,
The asterisk have one way to do it.
just put one script to discovery if this user is online or offline.
case is offline play one music. if not, call the
Hello
I need a Softphone with auto answer where users can't turn it off.
Does someone knows a softphone where users can't turn the auto answer off?
Or is there any way Asterisk could force the clients to answer the phone?
Thanks
Regards
Joao Pereira
X-Lite do what you need...
On 8/6/07, Joao Pereira [EMAIL PROTECTED] wrote:
Hello
I need a Softphone with auto answer where users can't turn it off.
Does someone knows a softphone where users can't turn the auto answer off?
Or is there any way Asterisk could force the clients to answer the
Hello,
Zoiper biz does auto answer. (www.zoiper.com)
You could use the provisioning (http://www.zoiper.com/images/pdf.gif )
and make the config files read only to the user to make sure he can't
change the settings.
Or you could opt for the OEM version and change it to however you'd like
it to
You may also want to have a look at our suite QueueMetrics, that is
deployed in hundreds of CCs worldwide, is very flexible and is free for
small CCs. See http://queuemetrics.com
I hope this helps
l.
On Fri, 25 May 2007 02:02:18 +0200, Senad Jordanovic [EMAIL PROTECTED]
wrote:
bilal
Hi list;
I am looking for an application that can be used with
call center, in this application we can integrate the
telephony part of the call center (like CTI Client ad
so on), any one can advise for a good application to
be used with Asterisk Call Center?
- Note: The application to be
bilal ghayyad wrote:
Hi list;
I am looking for an application that can be used with call center, in
this application we can integrate the telephony part of the call
center (like CTI Client ad so on), any one can advise for a good
application to be used with Asterisk Call Center?
-
Here it is (I hope thi is the one Steve was speaking of!) :)
http://groups.yahoo.com/group/astcallcenters/
Hope this helps
l.
In data Thu, 15 Mar 2007 21:35:06 +0100, nik600 [EMAIL PROTECTED] ha
scritto:
i haven't found any call center asterisk mailing list, but i've found
this:
This work with real time ?
nik600 escribió:
Hi
i just want to let you know that is available a new release of ccmanager.
I've added the possibility to import queue_log information in a mysql
database and to generate reports using this information.
The software is in a beta state and
yes, queue information are parsed directly from queue status asterisk manager.
On 3/16/07, Germán Aracil Boned [EMAIL PROTECTED] wrote:
This work with real time ?
nik600 escribió:
Hi
i just want to let you know that is available a new release of ccmanager.
I've added the possibility to
-Original Message-
From: [EMAIL PROTECTED] [mailto:asterisk-users-
[EMAIL PROTECTED] On Behalf Of nik600
Sent: Wednesday, March 14, 2007 12:36 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] Call center manager for Asterisk (Release
0.3
Nik,
This looks REALLY COOL!
thanks
Just an FYI in case you didn't know, there is also a callcenter asterisk
mailing list that you could post this to. I am not sure how many users
are subscribed but it is most certainly more of your target audience.
thanks, i'll subscribe on it.
At any
On 3/14/07, Steve Totaro [EMAIL PROTECTED] wrote:
Just an FYI in case you didn't know, there is also a callcenter asterisk
mailing list that you could post this to. I am not sure how many users
are subscribed but it is most certainly more of your target audience.
Where do you subscribe to
i haven't found any call center asterisk mailing list, but i've found this:
http://lists.digium.com/mailman/listinfo/asterisk-biz
On 3/15/07, Lacy Moore - Aspendora [EMAIL PROTECTED] wrote:
On 3/14/07, Steve Totaro [EMAIL PROTECTED] wrote:
Just an FYI in case you didn't know, there is also a
Hi
i just want to let you know that is available a new release of ccmanager.
I've added the possibility to import queue_log information in a mysql
database and to generate reports using this information.
The software is in a beta state and provides this functionality:
- users management
-
Can anyone point me in the direction of a good status
viewer for agents. I have looked at the voip-info wiki and saw some good
commercial ones. I just need opinions on any products. I am currently using FOP.
I am looking for login/out, ringing, hangup and the like. I do strictly monitor
agent
Yeah, try the Flash Operator Panel. You can view/download it at:
http://www.asternic.org/
Good luck!
Jordan Novak wrote:
Can anyone point me in the direction of a good status viewer for
agents. I have looked at the voip-info wiki and saw some good
commercial ones. I just need opinions on
contact me offline :
steve [at} bicomsystems{dot]com
Steve
- Original Message -
From: John Novack [EMAIL PROTECTED]
To: Asterisk Users Mailing List - Non-Commercial Discussion
asterisk-users@lists.digium.com
Sent: Thursday, October 05, 2006 8:12 PM
Subject: Re: [asterisk-users] Call
Hi Guys- While I played a little with Asterisk a year or so ago, I'm getting ready to roll out a project now that I think is perfect for it. My friend with with a commercial solution he has been very unhappy with and is thinking of replacing it with Asterisk. Below are his requirements.
On 10/5/06, Todd Houle Asterisk [EMAIL PROTECTED] wrote:
Hi Guys-
While I played a little with Asterisk a year or so ago, I'm getting ready to
roll out a project now that I think is perfect for it. My friend with with
a commercial solution he has been very unhappy with and is thinking of
HIPPA indeed needs to be considered in any medical application
Requirements are not unreasonable, but the client will suffer if data
goes where it shouldn't
I would also suggest that consideration be given to the Sangoma
products. They have a 5 year warranty, will work with ANY modern
Look at queuemetrics.
Pretty good.
David
De:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] De la part de Technical Support
Envoy: 4 septembre
2006 16:59
:
asterisk-users@lists.digium.com
Objet: [asterisk-users] Call
center reports
Can someone point me to call center
Can someone point me
to call center reports available from Asterisk? We setup a small call
center with agents, and will now be looking at reports.
Ideas?
Thanks,
MD
___
--Bandwidth and Colocation provided by Easynews.com --
asterisk-users
Technical Support wrote:
Can someone point me to call center reports available from Asterisk?
http://queuemetrics.loway.it/
___
--Bandwidth and Colocation provided by Easynews.com --
asterisk-users mailing list
To UNSUBSCRIBE or update options
]] Sent: Monday, May 08, 2006 3:32 PM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer This may be the way to go but not the best. Our agents frankly aren't
the brightest people and I can see them forgetting it as soon
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer
This may be the way to go but not the best. Our agents frankly
aren't
the
brightest people and I can see them forgetting it as soon as it is
said
'
Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer
This may be the way to go but not the best. Our agents frankly
aren't
the
brightest people and I can see them forgetting it as soon as it is
said to
them, or they are not paying attention
.
Anyone have anything else to add? Thanks
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Junaid Uppal
Sent: Tuesday, May 09, 2006 2:57
AM
To: Asterisk Users Mailing List -
Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Call Center Phone with Auto Answer
Hi
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Call Center Phone with Auto Answer
Hello,
It may be more than you want, but astGUIclient/VICIDIAL has screen
pops for inbound calls through a web browser. It is also Open-source.
http://astguiclient.sf.net
of program that can do this instead.
Anyone have anything
else to add? Thanks
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Junaid UppalSent: Tuesday, May 09, 2006 2:57
AMTo: Asterisk Users Mailing
List - Non-Commercial DiscussionSubject: Re: [Asterisk-Users] Call Center
Phone
Anyone have anything else to add? Thanks
Well, if you can't have your hardphone auto-answer, my IAX softphone
can auto-answer incoming calls, as CallerID display and now support
receiving URL.
So you could send the agent an URL which would display the information
from the caller in a browser as
Lindheimer
Sent: Friday, May 05, 2006 6:29 PM
To:
asterisk-users@lists.digium.com
Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer
I don't see any reason you can't use a polycom. You should be able to
solve your problem multiple ways. You can simply put the default ring
Does the phone ring, just not auto-answer?
Thanks,
Steve Totaro
From: Kevin Savoy
[mailto:[EMAIL PROTECTED]
Sent: Monday, May 08, 2006 10:17
AM
To: 'Asterisk Users Mailing List -
Non-Commercial Discussion'
Subject: RE: [Asterisk-Users] Call Center
Phone with Auto
, 2006 10:15
AM
To: Asterisk Users Mailing List -
Non-Commercial Discussion
Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer
Does the phone ring, just not auto-answer?
Thanks,
Steve Totaro
From: Kevin Savoy
[mailto:[EMAIL PROTECTED]
Sent: Monday, May 08, 2006
Of Steve Totaro
Sent: Monday, May 08, 2006 10:15
AM
To: Asterisk Users Mailing List -
Non-Commercial Discussion
Subject: RE: [Asterisk-Users] Call Center
Phone with Auto Answer
Does the phone ring, just not auto-answer?
Thanks,
Steve Totaro
From: Kevin Savoy
[mailto:[EMAIL
PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Steve Totaro
Sent: Monday, May 08, 2006 10:40
AM
To: Asterisk Users Mailing List -
Non-Commercial Discussion
Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer
Why not just use AgentLogin and let them
listen to music until a call
be?
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On Behalf Of Steve Totaro
Sent: Monday, May 08, 2006 10:40
AM
To: Asterisk Users Mailing List -
Non-Commercial Discussion
Subject: RE: [Asterisk-Users] Call Center
Phone with Auto Answer
Why not just use AgentLogin and let them
]
On Behalf Of Steve Totaro
Sent: Monday, May 08, 2006 11:23
AM
To: Asterisk Users Mailing List -
Non-Commercial Discussion
Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer
That is correct. Just use IAX
trunking and speex. You will be fine.
Thanks,
Steve Totaro
: Monday, May 08, 2006 2:25 PM
To: 'Asterisk Users Mailing List -
Non-Commercial Discussion'
Subject: RE: [Asterisk-Users] Call Center
Phone with Auto Answer
Ok I can get this to work now the next
problem is since the agent stays off-hook when a call is
presented to them there is no indication
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