I'm currently ok but I've had some major problems with Unlimitel over the past
week. On Friday our lines were down all day - that's about $2000 in lost
business based on average work day. Late afternoon yesterday DTMF stopped
working. I called support and was informed that it's a problem on
Bell SNR – Can someone explain this since it appears that the service is about
$50 a month, per phone number. Can it handle multiple simultaneous inbound
calls?
From: Alex Kink [mailto:alexk...@gmail.com]
Sent: March-25-14 11:50 PM
To: Chuck Mariotti
Cc: biz@taug.ca
Subject: Re: [biz] Unlimitel
Reza,
You were generating $3.00/month in VoIP minutes. We couldn't keep your account
active with such low usage.
For some reasons, we got a lot of customers with very low usage accounts
(almost 25% of our customer base as of last year) and we needed to do something
about it. The same customer
Hello Stephan,
Was there ever an announcement from Unlimitel about shifting to
Business-only customers ?
The service was clearly marketed for Resindential and Business back in
2006 when I signed up,
See a copy of the web site from back then:
Liviu,
Back then we had a residential service for $18.95/month. We stopped offering
this service to new customers in 2008 (or 2007, can't remember) but we keep
serving existing residential customers with our $18.95/month service.
Our VoIP a la carte is for PBX business customers. We do have
.
From: Reza - Asterisk Consultant [mailto:aster...@neoenova.com]
Sent: Wednesday, August 04, 2010 12:43 AM
To: asterisk biz
Subject: Re: [biz] Unlimitel
Dear Mark (and readers):
As a TAUG promoter, TAUG evangelist, and someone who has contributed for
the benefit of TAUG and bringing
:43 AM
To: asterisk biz
Subject: Re: [biz] Unlimitel
Dear Mark (and readers):
As a TAUG promoter, TAUG evangelist, and someone who has contributed for
the benefit of TAUG and bringing/inviting over 100+ of my clients and
students to TAUG from different avenues of expertise, including
- Asterisk Consultant [mailto:aster...@neoenova.com]
Sent: Wednesday, August 04, 2010 12:43 AM
To: asterisk biz
Subject: Re: [biz] Unlimitel
Dear Mark (and readers):
As a TAUG promoter, TAUG evangelist, and someone who has contributed
for
the benefit of TAUG and bringing
a lurker and read more than I
post, just my 2 cents.
From: Reza - Asterisk Consultant [mailto:aster...@neoenova.com]
Sent: Wednesday, August 04, 2010 12:43 AM
To: asterisk biz
Subject: Re: [biz] Unlimitel
Dear Mark (and readers):
As a TAUG promoter, TAUG evangelist, and someone who
To: Tony Cowling
Cc: Taug Bisiness List
Subject: Re: [biz] Unlimitel
Hey Tony,
I hear you. We had customers who got their system hacked and rank up a bill
of $7,000 in just 2 hours. I was the one who called the customer at 23:00 on
a Thursday night asking what was going on. Imagine if we didn't
on a pre-paid/post-paid account model.
Regards,
Bruce
From: monet...@unlimitel.ca
Date: Wed, 4 Aug 2010 11:48:59 -0400
CC: henry.cole...@voip-pbx.ca; aster...@uc.org
To: het...@hotmail.com
Subject: Re: [on-asterisk] RE: [biz] Unlimitel
Bruce,
Can you imagine how much hate mail we would
I think I see part of the problem with Unlimitel's business model. Typically as
a consumer I don't fully appreciate problems until they happen to me. I may not
think about how I might be unable to provide a credit card in a 24 hour period
to keep service running. When it does happen I would be
John,
This is why we have an option to use 2 credit cards in your account profile.
You can have a backup credit card in your profile for situations like this.
You can purchase a $100.00 prepaid credit card from your local corner store and
use it as a backup credit card under your Unlimitel
* John Van Ostrand j...@netdirect.ca [100804 14:09]:
Finally prepay seems to be better accepted by consumers than business.
I don't really want get into this, except to say this:
1) As a business, I use a few pre-paid services.
2) Those services are always cheaper, because *I* accept the risk
Does Unlimitel allow you to add credit in advance? This would be really
useful to prevent this kinds of problems.
I have 3 employees who are authorized to use the creditcard I use with
Unlimitel and its really hard to keep track of the balances to make sure
there is enough funds to cover next
Or perhaps having an adjustable low-water mark on the account so that a week or
month's worth of billing is kept at any time. That would give some leeway in
dealing with CC issues. In our case I could justify keeping $100 there all the
time. With today's best rates that's only a few of dollars
Word of warning about pre-paid CC. They appear to have an expiry (plus a
service charge which has no real bearing on the point of this discussion
but had everything to do with my kid's iTunes account :-) ).
Not sure how the expiration fits legally with the gift certificate
legistlation preventing
Hey John,
Our network is not design to accept high volume termination customers as we use
dedicated PRI-T1 to terminate traffic. If we accept high volume termination
customers, we may end up affecting call capacity to our existing customers.
This is a business decision not to accept customers
You're lucky they even called.
Other companies would have cut your lines off immediately, regardless of
how much you've spent with them. That's the nature of the service.
Stephan needs to pay his bills too and I imagine the margins are tight.
Had the call came from you at the time you lost
Alex,
Unlimitel sells a prepaid service and it works exactly like a prepaid calling
card service. If the prepaid account is empty, the service is suspended. Most
VoIP provider runs their prepaid service this way. There's no credit allowed
for any customers using this business model.
But
for things like this though.
Thanks,
Bruce
From: monet...@unlimitel.ca
Date: Tue, 3 Aug 2010 12:10:10 -0400
CC: biz@taug.ca
To: a...@kovasys.com
Subject: Re: [biz] Unlimitel
Alex,
Unlimitel sells a prepaid service and it works exactly like a prepaid calling
card service. If the prepaid account
Subject: Re: [biz] Unlimitel
Alex,
Unlimitel sells a prepaid service and it works exactly like a prepaid
calling card service. If the prepaid account is empty, the service is
suspended. Most VoIP provider runs their prepaid service this way. There's
no credit allowed for any
[mailto:monet...@unlimitel.ca]
Sent: Tuesday, August 03, 2010 12:10 PM
To: Kovalenko, Alex
Cc: asterisk biz
Subject: Re: [biz] Unlimitel
Alex,
Unlimitel sells a prepaid service and it works exactly like a prepaid
calling card service. If the prepaid account is empty, the service is
suspended. Most VoIP
Message-
From: Stephan Monette [mailto:monet...@unlimitel.ca]
Sent: August-03-10 12:10 PM
To: Kovalenko, Alex
Cc: asterisk biz
Subject: Re: [biz] Unlimitel
Alex,
Unlimitel sells a prepaid service and it works exactly like a prepaid calling
card service. If the prepaid account is empty
électronique ou par un autre moyen.
-Original Message-
From: Dean Hansen [mailto:dhan...@dthsoftware.com]
Sent: August-03-10 2:14 PM
To: 'Stephan Monette'; 'Kovalenko, Alex'
Cc: 'asterisk biz'
Subject: RE: [biz] Unlimitel
Given this is a prepaid service, I find it difficult
...@dthsoftware.com; 'Kovalenko, Alex'; 'asterisk biz'
Subject: Re: [biz] Unlimitel
Hey Keith,
I'm sure that you have factored a percentage of delinquent accounts in your
pricing model and you sell your services at a much higher price than
$9.00/month per DID or extension right?
In a prepaid business model
26 matches
Mail list logo
