pay was low, but
the experience was invaluable.
Hope this helps.
Stephen Manuel
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of
Steven A. Ridder
Sent: Sunday, April 21, 2002 9:10 PM
To: [EMAIL PROTECTED]
Subject: Re: TAC [7:42141]
What I meant was in t
What I meant was in the past, I have opened up cases for customers on a
weekday, then come a weekend, the TAC engineer is gone until the next Mon.
I was just curious if this was the norm.
""Chuck"" wrote in message
[EMAIL PROTECTED]">news:[EMAIL PROTECTED]...
> I would presume that if you have
ng that the "end-user"
> respond if they are not in agreement with this
> action.
>
> I've seen the TAC provide high-level weekend
> support, it just tends to take
> a little longer.
>
>
> - Original Message -
> From: "Paul Jin"
>
take
a little longer.
- Original Message -
From: "Paul Jin"
To:
Sent: Sunday, April 21, 2002 1:40 PM
Subject: Re: TAC [7:42141]
> see inline -
>
> Craig Columbus wrote:
> >
> > In my experience, either side can close the case.
> >
> > I've ha
see inline -
Craig Columbus wrote:
>
> In my experience, either side can close the case.
>
> I've had TAC close cases that were not even close to being
> resolved. I
> assume that there's some type of reward structure for closing
> cases quickly.
>
Generally, the TAC should be asking the cus
On Sun, 21 Apr 2002, Steven A. Ridder wrote:
|->Has anyone ever had TAC work on a weekend? How can I get an engineer on a
|->weekend if I ever needed one?
ive called on Satudays and gotten through. These days I open a case on the
web as I can usually get a call back faster than if I call myself
]
Subject: Re: TAC [7:42141]
Has anyone ever had TAC work on a weekend? How can I get an engineer on a
weekend if I ever needed one?
--
RFC 1149 Compliant.
Get in my head:
http://sar.dynu.com
""Craig Columbus"" wrote in message
[EMAIL PROTECTED]">news:[EMAIL PROT
I would presume that if you have a 7x24 onsite contract, you could expect
engineering support on a weekend.
Do you mean someone looking at configurations, checking for bugs, replacing
failed hardware, what specifically?
""Steven A. Ridder"" wrote in message
[EMAIL PROTECTED]">news:[EMAIL PRO
lto:[EMAIL PROTECTED]]
Sent: Sunday, April 21, 2002 10:08 AM
To: Pierre-Alex Guanel
Cc: [EMAIL PROTECTED]
Subject: Re: TAC [7:42141]
In my experience, either side can close the case.
I've had TAC close cases that were not even close to being resolved. I
assume that there's some type
Has anyone ever had TAC work on a weekend? How can I get an engineer on a
weekend if I ever needed one?
--
RFC 1149 Compliant.
Get in my head:
http://sar.dynu.com
""Craig Columbus"" wrote in message
[EMAIL PROTECTED]">news:[EMAIL PROTECTED]...
> In my experience, either side can close the ca
In my experience, either side can close the case.
I've had TAC close cases that were not even close to being resolved. I
assume that there's some type of reward structure for closing cases quickly.
On another topic, has anyone had the experience that TAC is perhaps
slipping a bit when it come
Everytime I've had a TAC case, (YOU) the customer was the one who decided
when the case was closed, not the TAC engineer... After all, it is YOUR
network that has the problem and YOU need to figure out if it's fixed or
not.
HTH,
Mike W.
"Pierre-Alex Guanel" wrote in message
[EMAIL PROTECTE
You have worked with TAC on a case. The problem is resolved.
Who will close the case? The TAC engineer or the customer
Thanks,
Pierre-Alex
Message Posted at:
http://www.groupstudy.com/form/read.php?f=7&i=42141&t=42141
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