Re: [Flashcoders] Rather urgent advice on how to track the cause of a crash

2009-09-06 Thread mike donnelly
ginal Message----- >> From: flashcoders-boun...@chattyfig.figleaf.com >> [mailto:flashcoders-boun...@chattyfig.figleaf.com] On Behalf Of mike >> donnelly >> Sent: 06 September 2009 11:17 >> To: Flash Coders List >> Subject: Re: [Flashcoders] Rather urgent a

Re: [Flashcoders] Rather urgent advice on how to track the cause of a crash

2009-09-06 Thread Paul Andrews
Paul Steven wrote: Thanks Paul The clients PC is a brand new one with 4gb RAM and I imagine tons of space. Not sure what a stack dump looks like but the client did send this info on the error: Event Type: Error Event Source: Application Error Event Category: None Event ID: 1000 Dat

Re: [Flashcoders] Rather urgent advice on how to track the cause of a crash

2009-09-06 Thread mike donnelly
Paul > > -Original Message- > From: flashcoders-boun...@chattyfig.figleaf.com > [mailto:flashcoders-boun...@chattyfig.figleaf.com] On Behalf Of mike > donnelly > Sent: 06 September 2009 11:17 > To: Flash Coders List > Subject: Re: [Flashcoders] Rather urgent advice on how to tr

RE: [Flashcoders] Rather urgent advice on how to track the cause of a crash

2009-09-06 Thread Paul Steven
oders List Subject: Re: [Flashcoders] Rather urgent advice on how to track the cause of a crash I would go and get your client's machine. 40 minutes is way too long to test changes! If you can't do that, i would use a remote desktop app. http://www.uvnc.com is a good one as far as i rem

Re: [Flashcoders] Rather urgent advice on how to track the cause of a crash

2009-09-06 Thread mike donnelly
I would go and get your client's machine. 40 minutes is way too long to test changes! If you can't do that, i would use a remote desktop app. http://www.uvnc.com is a good one as far as i remember, and it's free. Also, replace the huge picture with a little one, and get rid of the video. Basicall

RE: [Flashcoders] Rather urgent advice on how to track the cause of a crash

2009-09-05 Thread Paul Steven
- From: flashcoders-boun...@chattyfig.figleaf.com [mailto:flashcoders-boun...@chattyfig.figleaf.com] On Behalf Of Paul Andrews Sent: 05 September 2009 19:04 To: Flash Coders List Subject: Re: [Flashcoders] Rather urgent advice on how to track the cause of a crash Paul Steven wrote: > Tha

Re: [Flashcoders] Rather urgent advice on how to track the cause of a crash

2009-09-05 Thread Paul Andrews
Paul Steven wrote: Thanks Jason The weird thing is the client has reported the problem occurring (ie it crashing) within a few seconds of the game starting. It seems to be totally random which is why I wasn't sure if a memory leak could be the cause. You need to know the spec of that machine

Re: [Flashcoders] Rather urgent advice on how to track the cause of a crash

2009-09-05 Thread Ian Thomas
; > -Original Message- > From: flashcoders-boun...@chattyfig.figleaf.com > [mailto:flashcoders-boun...@chattyfig.figleaf.com] On Behalf Of Ian Thomas > Sent: 05 September 2009 16:49 > To: Flash Coders List > Subject: Re: [Flashcoders] Rather urgent advice on how to track the cause of > a cra

RE: [Flashcoders] Rather urgent advice on how to track the cause of a crash

2009-09-05 Thread Paul Steven
[mailto:flashcoders-boun...@chattyfig.figleaf.com] On Behalf Of Ian Thomas Sent: 05 September 2009 16:49 To: Flash Coders List Subject: Re: [Flashcoders] Rather urgent advice on how to track the cause of a crash You may not be using Bitmap functions - but any filters etc. will use them under-the-hood

RE: [Flashcoders] Rather urgent advice on how to track the cause of a crash

2009-09-05 Thread Paul Steven
g.figleaf.com [mailto:flashcoders-boun...@chattyfig.figleaf.com] On Behalf Of Ian Thomas Sent: 05 September 2009 16:49 To: Flash Coders List Subject: Re: [Flashcoders] Rather urgent advice on how to track the cause of a crash You may not be using Bitmap functions - but any filters etc. will use t

Re: [Flashcoders] Rather urgent advice on how to track the cause of a crash

2009-09-05 Thread Ian Thomas
m but this does not seem to be > possible. > > Cheers > > Paul > > -Original Message- > From: flashcoders-boun...@chattyfig.figleaf.com > [mailto:flashcoders-boun...@chattyfig.figleaf.com] On Behalf Of Ian Thomas > Sent: 04 September 2009 19:22 > To: Flash Coders

RE: [Flashcoders] Rather urgent advice on how to track the cause of a crash

2009-09-05 Thread Paul Steven
- From: flashcoders-boun...@chattyfig.figleaf.com [mailto:flashcoders-boun...@chattyfig.figleaf.com] On Behalf Of Ian Thomas Sent: 04 September 2009 19:22 To: Flash Coders List Subject: Re: [Flashcoders] Rather urgent advice on how to track the cause of a crash On Fri, Sep 4, 2009 at 6:16 PM, Paul

RE: [Flashcoders] Rather urgent advice on how to track the cause of a crash

2009-09-05 Thread Paul Steven
25 To: Flash Coders List Subject: RE: [Flashcoders] Rather urgent advice on how to track the cause of a crash >> It took me over 40 minutes of continuous play to get the crash. This sounds like a memory leak - memory allocations building up for your allotment in RAM over time, until it there

Re: [Flashcoders] Rather urgent advice on how to track the cause of a crash

2009-09-04 Thread Ian Thomas
On Fri, Sep 4, 2009 at 6:16 PM, Paul Steven wrote: > The game is basically a top down flying game with a scrolling background > (JPG 5120 X 4320). The flash movie is published at 1600 x 1200 30 FPS. It > includes an embedded FLV video on the Splash screen which is apparently > 639kb of video data.

RE: [Flashcoders] Rather urgent advice on how to track the cause of a crash

2009-09-04 Thread Merrill, Jason
>> It took me over 40 minutes of continuous play to get the crash. This sounds like a memory leak - memory allocations building up for your allotment in RAM over time, until it there is no more available slots - I would check all the usual things to be sure you are garbage collecting, removing li

[Flashcoders] Rather urgent advice on how to track the cause of a crash

2009-09-04 Thread Paul Steven
I have created a game in Flash CS3 which is being published for Flash 8 AS2. My client is reporting it crashing periodically on his XP PC. I have also managed replicate this on my Vista Ultimate PC with the following error: "A problem caused the program to stop working correctly. Windows will clos