Re: What else would you tell this user?

On 27 Oct 2009 at 20:02, Paul Gordon wrote: I believe this is referred to as percussive maintenance If at first you don't succeed, get a bigger hammer. -- The Shadetree Mechanic -- Angus Scott-Fleming GeoApps, Tucson, Arizona 1-520-290-5038 +---+ ~

Re: What else would you tell this user?

this is referred to as percussive maintenance :-) Paul G. From: Andrew Levicki [mailto:and...@levicki.me.uk] Sent: 27 October 2009 19:05 To: NT System Admin Issues Subject: Re: What else would you tell this user? Fixing computers and using hammers are not mutually exclusive. 2009

Re: What else would you tell this user?

Issues *Subject:* RE: What else would you tell this user? I believe this is referred to as percussive maintenance :-) Paul G. *From:* Andrew Levicki [mailto:and...@levicki.me.uk] *Sent:* 27 October 2009 19:05 *To:* NT System Admin Issues *Subject:* Re: What else would you tell

Re: What else would you tell this user?

1. Often, these trojans will keep REAL anti-malware applications from running. However, if the system can be booted into Safe Mode (I came across one that could not!), MalwareBytes at least ought to run. 2. They guy is being prevented from downloading MBytes or anything else on that machine.

Re: What else would you tell this user?

is this personal property for the home user, or a system in place for business purposes ? The type of issue xx describes could easily have been a 'drive by' from a third party web page advertisement that takes advantage of PDF or Flash vulnerabilities, where the web site host is unaware of the

Re: What else would you tell this user?

Had one the other day with Windows Police Pro on it and couldn't boot into safe mode, couldn't run the task manager fix and couldn't load / run MBytes. After about 2 1/2 hours (shouldn't have spent more than 10 minutes, but I'm stubborn), I finally prescribed a format re-install. I can sort of

Re: What else would you tell this user?

to $300 for a reformat and reinstall of commerical apps. Which is about 150 over my normal. She paid and still got it all jacked up. Thanks for the responses. From: Erik Goldoff Sent: Tuesday, October 27, 2009 10:51 AM To: NT System Admin Issues Subject: Re: What else would you tell this user

Re: What else would you tell this user?

. If it seems sincere enough they don't have to get back in the cell. From: Lee Douglas Sent: Tuesday, October 27, 2009 10:56 AM To: NT System Admin Issues Subject: Re: What else would you tell this user? Had one the other day with Windows Police Pro on it and couldn't boot into safe mode

RE: What else would you tell this user?

. McSpadden [mailto:dav...@imcu.com] Sent: Tuesday, October 27, 2009 10:58 AM To: NT System Admin Issues Subject: Re: What else would you tell this user? Hard to say. I just reformatted and reinstalled factory software 3 months ago so as far as I can be certain at least 3 months... xx has a son

RE: What else would you tell this user?

I personally like the ball-peen hammer technique used in Casino. From: Lee Douglas [mailto:lee.doug...@gmail.com] Sent: Tuesday, October 27, 2009 9:56 AM To: NT System Admin Issues Subject: Re: What else would you tell this user? Had one the other day with Windows Police Pro

Re: What else would you tell this user?

Sounds like a nice way to make some side money for hobbies. - Original Message - From: David W. McSpadden To: NT System Admin Issues Sent: Tuesday, October 27, 2009 10:58 AM Subject: Re: What else would you tell this user? Hard to say. I just reformatted and reinstalled

RE: What else would you tell this user?

Boot the computer into safe mode with networking then go to http://live.sunbeltsoftware.com and follow the directions. Using this I was able to help my dad and mother-in-law fix their infected systems over the phone. From: David W. McSpadden [mailto:dav...@imcu.com] Sent: Tuesday, October

Re: What else would you tell this user?

@lyris.sunbelt-software.com *Sent:* Tuesday, October 27, 2009 10:58 AM *Subject:* Re: What else would you tell this user? Hard to say. I just reformatted and reinstalled factory software 3 months ago so as far as I can be certain at least 3 months... xx has a son-in-law that gets on and browses

RE: What else would you tell this user?

] Sent: Tuesday, October 27, 2009 11:39 AM To: NT System Admin Issues Subject: Re: What else would you tell this user? Yes but it gets old after a while. I am with John and say take away Admin rights but I would go further and create one user that is so locked down they can barely get to the web

Re: What else would you tell this user?

+1 From: John Cook Sent: Tuesday, October 27, 2009 11:41 AM To: NT System Admin Issues Subject: RE: What else would you tell this user? And name the account TechTard! John W. Cook Systems Administrator Partnership For Strong Families 315 SE 2nd Ave Gainesville, Fl 32601 Office (352

Re: What else would you tell this user?

x320* *Cell (352) 215-6944* *Fax (352) 393-2746* *MCSE, MCTS, MCP+I, A+, N+, VSP4, VTSP4* *From:* Jon Harris [mailto:jk.har...@gmail.com] *Sent:* Tuesday, October 27, 2009 11:39 AM *To:* NT System Admin Issues *Subject:* Re: What else would you tell this user? Yes

RE: What else would you tell this user?

rantIt's Outlook. You read from bottom to top, not the other way around./rant You told them to install a second AV package alongside the first. You're going to kill what performance was left by the malware on the machine. If this person can't keep their machine clean they aren't going to know

Re: What else would you tell this user?

side money for hobbies. - Original Message - *From:* David W. McSpadden dav...@imcu.com *To:* NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com *Sent:* Tuesday, October 27, 2009 10:58 AM *Subject:* Re: What else would you tell this user? Hard to say. I just reformatted

Re: What else would you tell this user?

. - Original Message - *From:* David W. McSpadden dav...@imcu.com *To:* NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com *Sent:* Tuesday, October 27, 2009 10:58 AM *Subject:* Re: What else would you tell this user? Hard to say. I just reformatted and reinstalled factory

RE: What else would you tell this user?

(352) 393-2741 x320 Cell (352) 215-6944 Fax (352) 393-2746 MCSE, MCTS, MCP+I, A+, N+, VSP4, VTSP4 From: Jon Harris [mailto:jk.har...@gmail.com] Sent: Tuesday, October 27, 2009 11:45 AM To: NT System Admin Issues Subject: Re: What else would you tell this user? Why not Id10t and have done

RE: What else would you tell this user?

[mailto:pmaglin...@scvl.com] Sent: Tuesday, October 27, 2009 11:17 AM To: NT System Admin Issues Subject: RE: What else would you tell this user? I personally like the ball-peen hammer technique used in Casino. From: Lee Douglas [mailto:lee.doug...@gmail.com] Sent: Tuesday, October 27, 2009 9:56 AM

Re: What else would you tell this user?

you tell this user? I personally like the ball-peen hammer technique used in “Casino”. *From:* Lee Douglas [mailto:lee.doug...@gmail.com] *Sent:* Tuesday, October 27, 2009 9:56 AM *To:* NT System Admin Issues *Subject:* Re: What else would you tell this user? Had one the other day

Re: What else would you tell this user?

Solutions Inc. Jupiter, Florida (561) 747-6107 From: Maglinger, Paul [mailto:pmaglin...@scvl.com] Sent: Tuesday, October 27, 2009 11:17 AM To: NT System Admin Issues Subject: RE: What else would you tell this user? I personally like the ball-peen hammer technique used in “Casino

Re: What else would you tell this user?

Issues ntsysadmin@lyris.sunbelt-software.com *Sent:* Tuesday, October 27, 2009 10:58 AM *Subject:* Re: What else would you tell this user? Hard to say. I just reformatted and reinstalled factory software 3 months ago so as far as I can be certain at least 3 months... xx has a son-in-law

RE: What else would you tell this user?

Deep Freeze. Don't like it. I have that on a few machines here. *shudder* John-AldrichTile-Tools From: Lee Douglas [mailto:lee.doug...@gmail.com] Sent: Tuesday, October 27, 2009 11:49 AM To: NT System Admin Issues Subject: Re: What else would you tell this user? IIRC, there's at least

RE: What else would you tell this user?

Humm. We couldn't survive without it here. On 300+ computers. From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] Sent: Tuesday, October 27, 2009 12:16 PM To: NT System Admin Issues Subject: RE: What else would you tell this user? Deep Freeze. Don't like it. I have that on a few

Re: What else would you tell this user?

. - Original Message - From: David W. McSpadden To: NT System Admin Issues Sent: Tuesday, October 27, 2009 10:58 AM Subject: Re: What else would you tell this user? Hard to say. I just reformatted and reinstalled factory software 3 months ago so as far as I can be certain at least 3

RE: What else would you tell this user?

What about telling the user to something like SandboxIE (http://www.sandboxie.com/)? If not, I would agree with everyone else and cut them lose. You've done the best you can. -Marty From: David W. McSpadden [mailto:dav...@imcu.com] Sent: Tuesday, October 27, 2009 7:41 AM To: NT System Admin

RE: What else would you tell this user?

would you tell this user? I personally like the ball-peen hammer technique used in Casino. From: Lee Douglas [mailto:lee.doug...@gmail.com] Sent: Tuesday, October 27, 2009 9:56 AM To: NT System Admin Issues Subject: Re: What else would you tell this user? Had one the other day

Re: What else would you tell this user?

. *From:* Erik Goldoff [mailto:egold...@gmail.com] *Sent:* Tuesday, October 27, 2009 11:04 AM *To:* NT System Admin Issues *Subject:* Re: What else would you tell this user? Last place I worked I told folks it was a conflict of interest for me to make money off of fellow employees

Re: What else would you tell this user?

...@gmail.com] *Sent:* Tuesday, October 27, 2009 11:04 AM *To:* NT System Admin Issues *Subject:* Re: What else would you tell this user? Last place I worked I told folks it was a conflict of interest for me to make money off of fellow employees for the same work I performed for the company

Re: What else would you tell this user?

Keep it PG would ya. Jeez. I just wanted to know how to break up with a user. You're trying to date them. From: Jon Harris Sent: Tuesday, October 27, 2009 2:51 PM To: NT System Admin Issues Subject: Re: What else would you tell this user? On users? How do you get them to come home

RE: What else would you tell this user?

Oh, the usual way. Dinner, dancing, a few drinks... From: Jon Harris [mailto:jk.har...@gmail.com] Sent: Tuesday, October 27, 2009 1:51 PM To: NT System Admin Issues Subject: Re: What else would you tell this user? On users? How do you get them to come home with you for your fun? JK

Re: What else would you tell this user?

, October 27, 2009 2:51 PM *To:* NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com *Subject:* Re: What else would you tell this user? On users? How do you get them to come home with you for your fun? JK Jon On Tue, Oct 27, 2009 at 1:34 PM, Maglinger, Paul pmaglin...@scvl.comwrote

Re: What else would you tell this user?

From: Jon Harris Sent: Tuesday, October 27, 2009 3:08 PM To: NT System Admin Issues Subject: Re: What else would you tell this user? Not me. Sorry I will keep it on topic. Jon On Tue, Oct 27, 2009 at 3:06 PM, David W. McSpadden dav...@imcu.com wrote: Keep it PG would ya. Jeez. I

RE: What else would you tell this user?

I believe this is referred to as percussive maintenance :-) Paul G. From: Andrew Levicki [mailto:and...@levicki.me.uk] Sent: 27 October 2009 19:05 To: NT System Admin Issues Subject: Re: What else would you tell this user? Fixing computers and using hammers are not mutually

RE: What else would you tell this user?

Yes it is, example below. http://www.youtube.com/watch?v=nfCYzJAgwrw From: Paul Gordon [mailto:paul_gor...@hotmail.com] Sent: Tuesday, October 27, 2009 3:03 PM To: NT System Admin Issues Subject: RE: What else would you tell this user? I believe