On Thu, Apr 03, 2003 at 10:00:51AM -0800, J M wrote:
>
> and change it? Thank you all for your patience. I promise I
> have been looking at the docs.
More info about the config file:
http://otrs.org/pages/index.pl?Action=Ext&Site=Docu-CVS/configfile.html
-=> Add "$Self->{ScriptAlias} = 'otrs
The OTRS machine sent me another error message, this time it didn't contain
hundreds of lines like in a previous report of mine. This error contained
one line... How can I solve this one?
Thank you for all your help.
-wes plate
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D
Hi Charles,
On Thu, Apr 03, 2003 at 11:17:35AM -0500, Charles R. Rusty Thompson wrote:
> Can someone provide a link for a known perl-GD RPM that works with the
> makestats.pl GD.pm system?
>
> I downloaded and installed the newest version from rpmfind but I seem to be
> having trouble installing
Hi Ruben,
On Thu, Apr 03, 2003 at 03:02:00PM -0300, Ruben Sajnovetzky wrote:
> I installed Otrs in a linux box (mandrake) and I'm try to use with apache2.
>
> I followed all the steps, but when I try to run "installer.pl" I get the
> following
> error:
>
> [Thu Apr 03 14:43:20 2003] [error] [cl
mod_perl and OTRS (of course you need a working apache with mod_perl).
-=> README.webserver
[...]
*)
With mod_perl (speed!):
===
Add this to the mod_perl stuff section in httpd.conf
[...]
Alias /otrs/ "/opt/otrs/bin/cgi-bin/"
SetHandler perl-script
Perl
Hi Charles,
On Thu, Apr 03, 2003 at 10:02:25AM -0500, Charles R. Rusty Thompson wrote:
> I'm trying to create a web link in the AgentNavigationBar.dtl to our bug
> logging system. Our developers sometimes work from home so I thought I could
> make the link intelligent based on their IP. Basically
Hi all !
I installed Otrs in a linux box (mandrake) and I'm try to use with apache2.
I followed all the steps, but when I try to run "installer.pl" I get the
following
error:
[Thu Apr 03 14:43:20 2003] [error] [client 161.44.206.80] client denied by
server configuration: /opt/otrs/bin/cgi-bin/
Hi,
We would like to make a "reply with short quote", meaning that we wish to
quote only 20 lines from the customer email. Is there a way of doing it? I
think I know how to add it to the code, but first I would like to ask.
Moshe
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and change it? Thank you all for your patience. I promise I have been looking at the docs.Do you Yahoo!?
Yahoo! Tax Center - File online, calculators, forms, and more
I have gone over and over the documentation and in there it has Kernel/Config.pm and tell you what to add to change different parts.
But I am confused, as currently, none of this is in my Config.pm, yet it still appears in the email notifiying me there is a new ticket. Where is this set at?
Curren
Can someone provide a link for a known perl-GD RPM that works with the
makestats.pl GD.pm system?
I downloaded and installed the newest version from rpmfind but I seem to be
having trouble installing the GD.pm module now. I have caught a few threads
that 2.x is for libgd2 and GD.pm won't install f
Hi,
On Thu, Apr 03, 2003 at 06:59:46AM -0800, J M wrote:
>
> I have only dealt with less sophisticated Help Desk programs.
> Please forgive me. What I thougt this system would do is that
> the customer would log in to the customer.pl page and create a
> new ticket. From here, the system wou
Title: AW: [otrs] Reverse order of ticket-items in TicketZoomExpand-view
Hi Martin,
thanks for your incredible fast answer and implementation!
I just downloaded the Agent.pm and tried it out. But if I insert the config parameter
TicketZoomExpandSort=reverse
the order of the items got mixed
> > > > > In OTRS 1.1 you will have a ShowAllOpenTicket and ShowAllClosedTicket view
> > > > > (Utilities).
>
> Sorry. ShowAllClosedTicket only in >= OTRS 1.1. ,-)
>
No my apolgiies, you stated that above I just read too fast.
Drew
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Thanks.Do you Yahoo!?
Yahoo! Tax Center - File online, calculators, forms, and more
I'm trying to create a web link in the AgentNavigationBar.dtl to our bug
logging system. Our developers sometimes work from home so I thought I could
make the link intelligent based on their IP. Basically I'm trying to do
something like this, but it's not working. How Do I get access to the $ENV
ta
I have only dealt with less sophisticated Help Desk programs. Please forgive me. What I thougt this system would do is that the customer would log in to the customer.pl page and create a new ticket. From here, the system would email the appropriate person. This appropriate person (technical sta
If a session times out, you are logged out and in red text at the top it
says:
"Session to old!"
I think it would be good to change this to:
"Session has timed out. Please log in again."
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Archive:
On Wed, Apr 02, 2003 at 06:05:42PM -0800, Wes Plate wrote:
> >> Did the attachments kill OTRS? I was able to create another ticket as a
> >> test, but is there something seriously wrong now?
> >
> > Not the OTRS, but the attachment killed the database. You need to set your
> > mysql "max_allowed_
Hi,
On Wed, Apr 02, 2003 at 10:00:59AM -0800, J M wrote:
> I really want my customer front end to come up like
> the demo pages. I have created a new user and placed
> him in the group "user." I did nothing else. Is this
> how I make a user who is a customer for usage with the
> front end?
No,
On Wed, Apr 02, 2003 at 11:34:22AM -0500, [EMAIL PROTECTED] wrote:
> > > > > 4. Is there an area where I can view completed tickets?
> > > >
> > > > In OTRS 1.1 you will have a ShowAllOpenTicket and ShowAllClosedTicket view
> > > > (Utilities).
> > >
> > > I do not seem to have a 'ShowAllClosedTick
Hi Ralph,
On Wed, Apr 02, 2003 at 05:40:21PM +0200, Ralph M?ller wrote:
> one more thing. We did switch on most of the notifications (new ticket, new
> answer, ticket move, ...). All these notifications are sent to the agents
> and to the appropriate ticket as well. Would it be possible to suppre
Hi Ralph,
On Wed, Apr 02, 2003 at 05:11:34PM +0200, Ralph M?ller wrote:
> we did set the option TicketZoomExpand=1 in Config.pm. Now, if I do zoom
> into a ticket all items are shown flipped open (expanded). That's fine!
> But would it be possible to show the items in reverse order, so that the
>
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