Re: [otrs] How do I find OTRS_CONFIG_ScriptAlias

On Thu, Apr 03, 2003 at 10:00:51AM -0800, J M wrote: > > and change it? Thank you all for your patience. I promise I > have been looking at the docs. More info about the config file: http://otrs.org/pages/index.pl?Action=Ext&Site=Docu-CVS/configfile.html -=> Add "$Self->{ScriptAlias} = 'otrs

[otrs] FW: Cron $HOME/bin/PostMasterPOP3.pl >> /dev/null

The OTRS machine sent me another error message, this time it didn't contain hundreds of lines like in a previous report of mine. This error contained one line... How can I solve this one? Thank you for all your help. -wes plate -- Forwarded Message From: [EMAIL PROTECTED] (Cron Daemon) D

Re: [otrs] perl-GD problems / HOWTO

Hi Charles, On Thu, Apr 03, 2003 at 11:17:35AM -0500, Charles R. Rusty Thompson wrote: > Can someone provide a link for a known perl-GD RPM that works with the > makestats.pl GD.pm system? > > I downloaded and installed the newest version from rpmfind but I seem to be > having trouble installing

Re: [otrs] OTRS with Apache 2.0

Hi Ruben, On Thu, Apr 03, 2003 at 03:02:00PM -0300, Ruben Sajnovetzky wrote: > I installed Otrs in a linux box (mandrake) and I'm try to use with apache2. > > I followed all the steps, but when I try to run "installer.pl" I get the > following > error: > > [Thu Apr 03 14:43:20 2003] [error] [cl

Re: [otrs] How do I make it use mod_perl?

mod_perl and OTRS (of course you need a working apache with mod_perl). -=> README.webserver [...] *) With mod_perl (speed!): === Add this to the mod_perl stuff section in httpd.conf [...] Alias /otrs/ "/opt/otrs/bin/cgi-bin/" SetHandler perl-script Perl

Re: [otrs] DTL and the CGI Environment Hash

Hi Charles, On Thu, Apr 03, 2003 at 10:02:25AM -0500, Charles R. Rusty Thompson wrote: > I'm trying to create a web link in the AgentNavigationBar.dtl to our bug > logging system. Our developers sometimes work from home so I thought I could > make the link intelligent based on their IP. Basically

[otrs] OTRS with Apache 2.0

Hi all ! I installed Otrs in a linux box (mandrake) and I'm try to use with apache2. I followed all the steps, but when I try to run "installer.pl" I get the following error: [Thu Apr 03 14:43:20 2003] [error] [client 161.44.206.80] client denied by server configuration: /opt/otrs/bin/cgi-bin/

[otrs] Trimming the quote in responses

Hi, We would like to make a "reply with short quote", meaning that we wish to quote only 20 lines from the customer email. Is there a way of doing it? I think I know how to add it to the code, but first I would like to ask. Moshe ___ OTRS mailing list:

[otrs] How do I find OTRS_CONFIG_ScriptAlias

and change it?  Thank you all for your patience.  I promise I have been looking at the docs.Do you Yahoo!? Yahoo! Tax Center - File online, calculators, forms, and more

[otrs] How do I configure Agent Notification?

I have gone over and over the documentation and in there it has Kernel/Config.pm and tell you what to add to change different parts. But I am confused, as currently, none of this is in my Config.pm, yet it still appears in the email notifiying me there is a new ticket.  Where is this set at? Curren

[otrs] perl-GD problems

Can someone provide a link for a known perl-GD RPM that works with the makestats.pl GD.pm system? I downloaded and installed the newest version from rpmfind but I seem to be having trouble installing the GD.pm module now. I have caught a few threads that 2.x is for libgd2 and GD.pm won't install f

Re: [otrs] Really not understanding the concept

Hi, On Thu, Apr 03, 2003 at 06:59:46AM -0800, J M wrote: > > I have only dealt with less sophisticated Help Desk programs. > Please forgive me. What I thougt this system would do is that > the customer would log in to the customer.pl page and create a > new ticket. From here, the system wou

AW: [otrs] Reverse order of ticket-items in TicketZoomExpand-view

Title: AW: [otrs] Reverse order of ticket-items in TicketZoomExpand-view Hi Martin, thanks for your incredible fast answer and implementation! I just downloaded the Agent.pm and tried it out. But if I insert the config parameter TicketZoomExpandSort=reverse the order of the items got mixed

Re: [otrs] misc questions

> > > > > In OTRS 1.1 you will have a ShowAllOpenTicket and ShowAllClosedTicket view > > > > > (Utilities). > > Sorry. ShowAllClosedTicket only in >= OTRS 1.1. ,-) > No my apolgiies, you stated that above I just read too fast. Drew ___ OTRS mailing lis

[otrs] How do I make it use mod_perl?

Thanks.Do you Yahoo!? Yahoo! Tax Center - File online, calculators, forms, and more

[otrs] DTL and the CGI Environment Hash

I'm trying to create a web link in the AgentNavigationBar.dtl to our bug logging system. Our developers sometimes work from home so I thought I could make the link intelligent based on their IP. Basically I'm trying to do something like this, but it's not working. How Do I get access to the $ENV ta

[otrs] Really not understanding the concept

I have only dealt with less sophisticated Help Desk programs.  Please forgive me.  What I thougt this system would do is that the customer would log in to the customer.pl page and create a new ticket.  From here, the system would email the appropriate person.  This appropriate person (technical sta

[otrs] Session time out

If a session times out, you are logged out and in red text at the top it says: "Session to old!" I think it would be good to change this to: "Session has timed out. Please log in again." ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

Re: [otrs] OTRS fails after customer sends attachments

On Wed, Apr 02, 2003 at 06:05:42PM -0800, Wes Plate wrote: > >> Did the attachments kill OTRS? I was able to create another ticket as a > >> test, but is there something seriously wrong now? > > > > Not the OTRS, but the attachment killed the database. You need to set your > > mysql "max_allowed_

Re: [otrs] How do I make the customer front end?

Hi, On Wed, Apr 02, 2003 at 10:00:59AM -0800, J M wrote: > I really want my customer front end to come up like > the demo pages. I have created a new user and placed > him in the group "user." I did nothing else. Is this > how I make a user who is a customer for usage with the > front end? No,

Re: [otrs] misc questions

On Wed, Apr 02, 2003 at 11:34:22AM -0500, [EMAIL PROTECTED] wrote: > > > > > 4. Is there an area where I can view completed tickets? > > > > > > > > In OTRS 1.1 you will have a ShowAllOpenTicket and ShowAllClosedTicket view > > > > (Utilities). > > > > > > I do not seem to have a 'ShowAllClosedTick

Re: [otrs] Agent notifications not to be sent to the tickets

Hi Ralph, On Wed, Apr 02, 2003 at 05:40:21PM +0200, Ralph M?ller wrote: > one more thing. We did switch on most of the notifications (new ticket, new > answer, ticket move, ...). All these notifications are sent to the agents > and to the appropriate ticket as well. Would it be possible to suppre

Re: [otrs] Reverse order of ticket-items in TicketZoomExpand-view

Hi Ralph, On Wed, Apr 02, 2003 at 05:11:34PM +0200, Ralph M?ller wrote: > we did set the option TicketZoomExpand=1 in Config.pm. Now, if I do zoom > into a ticket all items are shown flipped open (expanded). That's fine! > But would it be possible to show the items in reverse order, so that the >