Re: [otrs] Installation on SuSE-9.1

On Sunday, May 09, 2004 12:37 AM Eberhard Moenkeberg <[EMAIL PROTECTED]> wrote: >>> After changing the ownership of /opt/otrs/var/log/, I see procmail >>> complaining there about not being able to write a lock file... >>> Did I miss a general step of setting ownerships/permissions? >> >> Revert .pr

Re: [otrs] Installation on SuSE-9.1

Hi, On Sun, 9 May 2004, award-winning Robert Kehl wrote: > On Saturday, May 08, 2004 11:16 PM Eberhard Moenkeberg <[EMAIL PROTECTED]> wrote: > > On Sat, 8 May 2004, Eberhard Moenkeberg wrote: > > I see that there is a directory /opt/otrs/var/log with ownership > > root:root. This inhibits procmai

Re: [otrs] Installation on SuSE-9.1

On Saturday, May 08, 2004 11:16 PM Eberhard Moenkeberg <[EMAIL PROTECTED]> wrote: > On Sat, 8 May 2004, Eberhard Moenkeberg wrote: > I see that there is a directory /opt/otrs/var/log with ownership > root:root. This inhibits procmail to log: > May 8 23:02:36 lxi001 procmail[14230]: Error while wri

Re: [otrs] Installation on SuSE-9.1

Hi, On Sat, 8 May 2004, Eberhard Moenkeberg wrote: > On Sat, 8 May 2004, Robert Kehl wrote: > > On Saturday, May 08, 2004 5:24 PM Eberhard Moenkeberg <[EMAIL PROTECTED]> wrote: > > > > It seems I have the same problem with SuSE-9.1 (apache2-mod_perl is > > > installed, but rpm is crying for mod_pe

Re: [otrs] Premature unlocking

On Friday, May 07, 2004 9:33 PM Daniel Seifert <[EMAIL PROTECTED]> wrote: > Am Fr, den 07.05.2004 schrieb Robert Kehl um 16:52: > >>> The previous reply from me had to wait 4.5 days (mail received on >>> 29.04.2004 14:18:08, reply sent 04.05.2004 15:00:18), but during >>> these >>> 4.5 days the tic

Re: [otrs] Installation on SuSE-9.1, was: Installation on Fedora Core 1

Hi, On Sat, 8 May 2004, Robert Kehl wrote: > On Saturday, May 08, 2004 5:24 PM Eberhard Moenkeberg <[EMAIL PROTECTED]> wrote: > > It seems I have the same problem with SuSE-9.1 (apache2-mod_perl is > > installed, but rpm is crying for mod_perl), but your advice does > > only help to get apache2 r

Re: [otrs] How to enable debug mode.

On Saturday, May 08, 2004 10:24 PM Covert, Jake <[EMAIL PROTECTED]> wrote: > Wow!! I hearby award Robert the "Most answered tickets in one day > certificate"! > > :-) Good gosh! [Arizing from seat] Well, ok, then: Good evening, ladies, good morning, gentlemen! I would like to say _thank_ _you_

RE: [otrs] How to enable debug mode.

Wow!! I hearby award Robert the "Most answered tickets in one day certificate"! :-) Robert Kehl wrote: > On Friday, May 07, 2004 5:19 PM > Covert, Jake <[EMAIL PROTECTED]> wrote: >> It's always the little things. The NIS master where our mail server >> is located had a full root disk. Would no

Re: [otrs] Installation on SuSE-9.1, was: Installation on Fedora Core 1

On Saturday, May 08, 2004 5:24 PM Eberhard Moenkeberg <[EMAIL PROTECTED]> wrote: > It seems I have the same problem with SuSE-9.1 (apache2-mod_perl is > installed, but rpm is crying for mod_perl), but your advice does > only help to get apache2 running, but not OTRS. Seems we have to overwork the

Re: [otrs] Integration of Monitoring-Tool into OTRS

On Friday, May 07, 2004 3:29 PM Matthias Eichler <[EMAIL PROTECTED]> wrote: > As every incoming email generates a new ticket in OTRS Not quite true. Incoming emails that are identified as follow-ups to existing tickets won't create a new ticket, but will in fact be added to the existing one. > I

Re: [otrs] How to enable debug mode.

On Friday, May 07, 2004 5:19 PM Covert, Jake <[EMAIL PROTECTED]> wrote: > It's always the little things. The NIS master where our mail server > is located had a full root disk. Would not accept any more incoming > mail from our request system. > > Duh!... What were the 'big|huge|great|grown-up t

Re: [otrs] Customer DB

On Monday, October 11, 1999 2:19 AM You might want to have a look at your PC's clock, don't you? Adrián Deccico <[EMAIL PROTECTED]> wrote: > $Self->{CustomerUser} = { [...] > But when I want lo login as a customer, the OTRS says > Panic! No UserData!!! Th

Re: [otrs] Letting customers choose a FreeText option when theycreatea ti cket

On Wednesday, April 21, 2004 9:09 AM Yann RICHARD <[EMAIL PROTECTED]> wrote: > On Thu, 1 Apr 2004 19:27:36 +0200 > "Robert Kehl" <[EMAIL PROTECTED]> wrote: > >> Have a look in >> Kernel/Output/HTML/Standard/CustomerMessageNew.dtl. You'll find some >> commented lines there, that, when uncommented,

Re: [otrs] Multiple tickets move

On Sunday, April 18, 2004 9:15 PM Jorge Becerra <[EMAIL PROTECTED]> wrote: >Is there any way to move multiples tickets from one queue to > another? Or close some of the with the same response ? > Is currently any work on progress about? The wanted functionality is already available in the CV

Re: [otrs] Where can I get Win32 Source Files

On Monday, April 19, 2004 8:19 PM Tyler Hepworth <[EMAIL PROTECTED]> wrote: > Where can I get the source files for the Win32 distribtion? > Currently I only have a Win32 executable that contains lots of > additional apps besides the OTRS files. I would like to get just the > OTRS files. ftp://ftp

Re: [otrs] Take user Slow response

On Monday, April 19, 2004 9:33 PM Svein A Holmboe <[EMAIL PROTECTED]> wrote: > I've got a problem, when entering a new phone view - The "Take user" > option after selecting user, takes up to 20 sec. before it's > activated. > The same goes for the "to" field. > > Also when pressing "Create" it take

Re: [otrs] Suppress Auto-Reply on a per-ticket basis

On Monday, April 19, 2004 9:48 PM Tyler Hepworth <[EMAIL PROTECTED]> wrote: > I have Auto-Reply enabled, but I would like to set it so there is an > option to not send out an email if the initial ticket is created by > an agent. Currently, if the agent takes a phone call and creates a > ticket, it

Re: [otrs] merge?

On Tuesday, April 20, 2004 9:25 AM Mercator GmbH <[EMAIL PROTECTED]> wrote: > I know there is a function to split tickets, but is there also a way > to "merge" tickets? No, sorry. > The function "link" is not very helpful, I think. It does NOT actually > link (in the meaning of merge), but only i

Re: [otrs] Login not possible: crypt() on BSD systems

On Tuesday, April 20, 2004 1:42 PM Jan Herbst <[EMAIL PROTECTED]> wrote: > Crypt() is the problem. But how to solve the problem? Maybe this is > useful for debugging. I still found no solution for my problem. Does the problem still persist? Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-S

Re: [otrs] Modifying FAQ fields

On Saturday, May 08, 2004 7:30 PM Robert Kehl <[EMAIL PROTECTED]> wrote: > d) While you're at it, change the look'n'feel of the other FAQ pages, > too: > vi Kernel/Output/HTML/Standard/FAQ* For sure this has to be: d) While you're at it, change the look'n'feel of the other FAQ pages, too: vi Kerne

Re: [otrs] Closed ticket notification only: it's possible?

On Tuesday, April 20, 2004 10:50 AM Simone Balboni <[EMAIL PROTECTED]> wrote: > I would like to send closed ticket notification WITHOUT sending all > ticket status change notifications. > I looked up on the list to find solutions about that, but found only > confirmation to the fact that it is only

Re: [otrs] Modifying FAQ fields

On Tuesday, April 20, 2004 6:11 PM Tyler Hepworth <[EMAIL PROTECTED]> wrote: > I would like to create a category of FAQs that contain configuration > instructions for setting up various services. Of course, these type > of FAQs are not symptom, problem, solution kind of problems. They > are more

Re: [otrs] FAQ addition..

On Tuesday, April 20, 2004 7:36 PM Jonathan E. Katz <[EMAIL PROTECTED]> wrote: > Perhaps the ability to add attachments to FAQ entries? Ack, noted. Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 483238

Re: [otrs] LDAP and active directory authentication problems

On Wednesday, April 21, 2004 3:07 PM Nikunj Patel <[EMAIL PROTECTED]> wrote: > a. It says that the users have to be added in the system manually but > previous versions (<1.1) used to add users automatically. Why was that > support removed ? You misunderstood the text. In versions _below_ 1.1.x, y

Re: [otrs] Pending reminder

On Wednesday, April 21, 2004 2:46 PM Domnic Vijay <[EMAIL PROTECTED]> wrote: > Is there is any other way to send a email notification to the > concern agent when the pending time reached. PendingJobs.pl is > sending notification whenever the script invoked. Can this script be > used when the pendi

Re: [otrs] ERROR No Permission! - while customer tries to read ticketfro Ti cket-Overview

On Wednesday, April 21, 2004 3:44 PM Stig Graasbøl Rasmussen <[EMAIL PROTECTED]> wrote: >> I get the Error: No Permission! - message while clicking on an old >> ticket from the customer login "Ticket-Overview" screen. >> The ticket exists fine and can be accessed with no problems from the >> Agent

Re: [otrs] OTRS Win32 to OTRS Linux Migration - What are the issues?

On Wednesday, April 21, 2004 3:48 PM Tyler Hepworth <[EMAIL PROTECTED]> wrote: > I am currently using OTRS on Win32 but am going to migrate to Linux. > Are there any major 'gotchas' to be aware of? No. > I have modified over a > dozen different files in the Win32 source. Which? > Can I cre

Re: [otrs] Configuring and Integrating OTRS Win32 1.2.3 with Exchange5.5 an d Outlook 2000

On Wednesday, April 21, 2004 4:28 PM Varsani, Rajendrakumar (PSD) <[EMAIL PROTECTED]> wrote: > Hi. I'm having difficulty getting my head round the naming > convention I should adopt for using OTRS in our environment. Our > FQDN is pesticides.gov.uk .. I think!?. All our emails are in the > format [

Re: [otrs] CustomerUser info from external LDAP server

On Wednesday, April 21, 2004 8:19 PM Andrew Ferris <[EMAIL PROTECTED]> wrote: > Software error: > Can't locate object method "new" via package > "Kernel::System::CustomerUser::LDAP" at > /opt/otrs/bin/cgi-bin/../../Kernel/System/CustomerUser.pm line 42. What does OTRS' log say? Try playing with

Re: [otrs] Attachments and mysql max_packet_size

On Thursday, April 22, 2004 3:50 PM [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > I forgot to mention... > Why is there a configoption to limit the filesize that is not used ? > Or is it used, if i try to attach files larger than the MaxFileUpload > OTRS just 'kills' itself.. What do you mean by

Re: [otrs] Customer replies to a ticket are created as new tickets

On Thursday, April 22, 2004 8:54 PM Tyler Hepworth <[EMAIL PROTECTED]> wrote: > I have an open ticket with the customer. The customer replied to an > email they had received from the system (the ticket number was > included in the subject line), but the email was not appended to the > existing tic

Re: [otrs] What is the purpose of a sub-queue?

On Friday, April 23, 2004 12:39 AM Tyler Hepworth <[EMAIL PROTECTED]> wrote: > Why is there a distinction between root-queues and sub-queues? Does > the sub-queue inherit the permissions of the root queue or is it just > an organizational thing? It does not inherit a thing, it's merely organizati

Re: [otrs] Show relative Ticket Age.

On Monday, April 26, 2004 3:51 PM Timo Eckert <[EMAIL PROTECTED]> wrote: > how can i setup orts, that the ticketage is relative to the last > incoming email and not to the first email? This is not configurable. In fact, it needed quite a bit of hacking. Contact [EMAIL PROTECTED] if you need it. h

Re: [otrs] Create Ticket problem

On Tuesday, April 27, 2004 3:24 AM Reinaldo Santos <[EMAIL PROTECTED]> wrote: > [Wed Apr 21 20:47:55 2004] NBit.pm: Unquoted string "whine" may clash > with future reserved word at > /opt/otrs/Kernel/cpan-lib/MIME/Decoder/NBit.pm line 144. It seems your perl is somewhat out of sync. What Perl are

Re: [otrs] GD libraries - Mac OS X install?

On Wednesday, April 28, 2004 12:52 AM Juan Gonzalez <[EMAIL PROTECTED]> wrote: > If I click on Stats, it only shows a breakdown of ticket numbers but > NO graphs. Did you yet create some? They are normally created via a cron job: http://doc.otrs.org/1.2/en/html/cronjob-default-cronjobs.html#AEN10

[otrs] Installation on SuSE-9.1, was: Installation on Fedora Core 1

Hi, On Fri, 7 May 2004, Robert Kehl wrote: > On Thursday, May 06, 2004 7:42 PM David Hansen Jr. <[EMAIL PROTECTED]> wrote: > > I've grabbed otrs-1.2.3-01.tar.gz, dumped it into /opt, and am trying > > to get it running. My problem right now is with PerlHandler in > > /etc/httpd/conf/httpd.conf.

Re: [otrs] Suse setup questions

On Wednesday, April 28, 2004 7:32 PM Tyler Hepworth <[EMAIL PROTECTED]> wrote: > I setup OTRS via rpm on Suse. It works wonderfully. But, I have a > few questions about certain aspects of it. I noticed that the setup > created a system account for the user "otrs". What is the default > password

Re: [otrs] multiple LDAP servers

On Thursday, April 29, 2004 1:53 AM Mark Menke <[EMAIL PROTECTED]> wrote: > I need to query 2 different LDAP hosts, using two different BASE DN's, > and two different SearchUserDN's. $Self->{CustomerUser1} = ... $Self->{CustomerUser2} = ... etc. pp. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH

Re: [otrs] Admin have no admin rights

On Thursday, April 29, 2004 12:03 PM Hans du Plooy <[EMAIL PROTECTED]> wrote: > I've installed OTRS on SUSE 9.0 Pro, and updated with the rpm from the > www.orts.org (1.2.3). After updating, logging in as [EMAIL PROTECTED], > I no longer have the "stats" and "admin area" buttons. See http://lists

Re: [otrs] Admin has only user priveleges???

On Thursday, April 29, 2004 1:32 PM Nic Laschinger <[EMAIL PROTECTED]> wrote: >> I have just set up my first otrs system, so bear with me. I have >> logged with root for the first time, and I have no Admin-Area or >> Stats, it seems as if I have only the privileges of a normal user. >> I am running

Re: [otrs] LDAP referral problem

On Friday, May 07, 2004 4:40 PM Mark Menke <[EMAIL PROTECTED]> wrote: > Thanks for the reply. I didn't understand the difference between a > referal and a reference. See:

Re: [otrs] Error on forwading article

On Friday, May 07, 2004 5:00 PM Lars Monsees <[EMAIL PROTECTED]> wrote: >> On Wednesday, May 05, 2004 10:50 AM >> Lars Monsees <[EMAIL PROTECTED]> wrote: >>> when I try to forward an external-eMail from a customer as >>> email-internal I get the following error: >> Which entries does article_type c

Re: [otrs] OTRS POP3 Error Message

On Saturday, May 01, 2004 6:41 PM L. Mark Stone <[EMAIL PROTECTED]> wrote: > I'm starting to see this error with increasing frequency and I have no > idea what it means! > Here's the message I get: > -Forwarded Message- > >> From: Cron Daemon <[EMAIL PROTECTED]> >> To: [EMAIL PROTECTED] >>

Re: [otrs] Locked tickets issue

On Monday, May 03, 2004 8:50 AM Daniel Balan <[EMAIL PROTECTED]> wrote: > I have an issue regarding the locked tickets button. > I am using 1.2.2 and starting from yesterday when I click on > "Locket tickets" (up-right corner) button the browser doesn't > respond anymore. >

Re: [otrs] Customer Notification / Meaning of ... / Attachments

On Monday, May 03, 2004 12:34 PM Thorsten Philipp <[EMAIL PROTECTED]> wrote: > 1. Customer Notification Emails > Where can we change them ? Copy the default entries from Kernel/Config/Defaults.pm to Kernel/Config.pm and change them there. > Is it possible to remove the Hyperlink ? Yes, see above