Am Mo, den 10.05.2004 schrieb Robert Kehl um 22:25:
Hi,
procmail pipes it to PostMaster.pl, but that's actually the same as
doing cat email | procmail ;-)
You wouldn't believe how often I heard I did nothing unusual, so:
never mind!
I think most people on this list are in support, so I
On Monday, May 10, 2004 2:04 PM
Daniel Seifert [EMAIL PROTECTED] wrote:
Hi,
Am Mo, den 10.05.2004 schrieb Robert Kehl um 13:28:
have unlocked if no FollowUp had been received. The owner is
changed back to '[EMAIL PROTECTED]', what is probably undesirable.
I don't see where the owner is
On Monday, May 10, 2004 2:37 PM
Matthias Eichler [EMAIL PROTECTED] wrote:
I want some integration that the monitoring server does
not sends mails, but opens new tickets, inserts follow-
ups and also closes tickets (on recovery of a problem, e.g.)
Despite the latter, this weren't a problem.
On Monday, May 10, 2004 3:10 PM
Daniel Seifert [EMAIL PROTECTED] wrote:
Am Mo, den 10.05.2004 schrieb Robert Kehl um 14:15:
As you can see, the attachments were sorted in in a completely wrong
order. Just an hour later I extracted the email from
~otrs/var/INBOX.Backup.2004-05, changed the
I do my agent and customer authentication off of Active Directory via LDAP.
Occassionally, the DC that I am pointing at will be offline. When that
happens, the entire OTRS program is unusable. To get back online, I have to
edit the Config.pm file and point it at a different DC that is working.
Am Mo, den 10.05.2004 schrieb Robert Kehl um 19:01:
Hi,
As you can see, the attachments were sorted in in a completely wrong
order. Just an hour later I extracted the email from
~otrs/var/INBOX.Backup.2004-05, changed the sender to my email
address and piped it into the system again (it
On Monday, May 10, 2004 8:19 PM
Tyler Hepworth [EMAIL PROTECTED] wrote:
I do my agent and customer authentication off of Active Directory via
LDAP. Occassionally, the DC that I am pointing at will be offline.
When that happens, the entire OTRS program is unusable. To get back
online, I have
On Monday, May 10, 2004 9:02 PM
Daniel Seifert [EMAIL PROTECTED] wrote:
I can hardly believe you're injecting your emails into OTRS by
cat'ing them. Was it PostMasterPOP3.pl, or .procmailrc piping to
Postmaster.pl or which other, usuable way?
procmail pipes it to PostMaster.pl, but that's
On Sunday, May 09, 2004 10:38 PM
Daniel Seifert [EMAIL PROTECTED] wrote:
$ cat ~otrs/var/cron/unlock
35 * * * * $HOME/bin/UnlockTickets.pl --timeout /dev/null
This was set by the OTRS rpm default installation and the unlock time
matches the cron-job run time.
So I guess it's a bug in
On Friday, May 07, 2004 5:00 PM
Lars Monsees [EMAIL PROTECTED] wrote:
On Wednesday, May 05, 2004 10:50 AM
Lars Monsees [EMAIL PROTECTED] wrote:
when I try to forward an external-eMail from a customer as
email-internal I get the following error:
Which entries does article_type contain? It
Hi Mark,
On Wed, May 05, 2004 at 02:31:20PM -0700, Mark Menke wrote:
I'm trying to run OTRS using active directory, and everything works when
I point to to a lower level domain controller (expect I can't
authenticate people in the other locations). When I point to a higher
level domain
Am Mo, den 10.05.2004 schrieb Robert Kehl um 09:50:
Hi,
So I guess it's a bug in UnlockTickets.pl
I don't. We forget the $Self-{UncountedUnlockTime}. Let's see:
The ticket came in on 28st of April, 19:18:06, the owner is root. You
became owner at 20:55:45.
You and the customer then did
Hi Robert,
We have the same problem here.
These are the article types.
email-external
email-internal
email-notification-ext
email-notification-int
phone
fax
sms
webrequest
note-internal
note-external
note-report
Best Regards
Thorsten Philipp
-Original Message-
From: [EMAIL
What do you mean by 'kill'? What do your logs say (OTRS, Apache)?
Regards,
Robert Kehl
The logs say nothing...
After selecting the attachment and pressing the submit button OTRS hangs
(that little progressbar of the IE indicating that it is trying to do
something ) for about three minutes,
I haven't read far enough. Good to know it is a bug ;)
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Thorsten Philipp
Sent: Monday, May 10, 2004 10:51 AM
To: User questions and discussions about OTRS.
Subject: RE: [otrs] Error on forwading
Hello,
Is there a way to hack OTRS (1.2.2) in order NOT to have the owner
changed after some replies are sent by different operators?
Thanks in advance
L.
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive:
On Monday, May 10, 2004 10:49 AM
Daniel Seifert [EMAIL PROTECTED] wrote:
An hour later the customer sended another Followup, setting the
ticket to state Open. This is very important - the ticket won't
have unlocked if no FollowUp had been received. The owner is changed
back to '[EMAIL
On Monday, May 10, 2004 10:50 AM
[EMAIL PROTECTED] [EMAIL PROTECTED]
wrote:
What do you mean by 'kill'? What do your logs say (OTRS, Apache)?
Regards,
Robert Kehl
The logs say nothing...
I can hardly only believe that. Did you have a look at them all?
By default, Apache logs in
Hi,
Am Mo, den 10.05.2004 schrieb Robert Kehl um 13:28:
have unlocked if no FollowUp had been received. The owner is changed
back to '[EMAIL PROTECTED]', what is probably undesirable.
I don't see where the owner is changed back to root?
04/05/2004 16:00:11
It doesn't say Owner
On Tuesday, May 04, 2004 8:52 AM
Daniel Seifert [EMAIL PROTECTED] wrote:
As you can see, the attachments were sorted in in a completely wrong
order. Just an hour later I extracted the email from
~otrs/var/INBOX.Backup.2004-05, changed the sender to my email address
and piped it into the system
As every incoming email generates a new ticket in OTRS
Not quite true. Incoming emails that are identified as follow-ups to
existing tickets won't create a new ticket, but will in fact be added to
the existing one.
Ok, this was already clear to me, but I meant it in combination
with the
Am Mo, den 10.05.2004 schrieb Robert Kehl um 14:15:
Hi,
As you can see, the attachments were sorted in in a completely wrong
order. Just an hour later I extracted the email from
~otrs/var/INBOX.Backup.2004-05, changed the sender to my email address
and piped it into the system again (it
Hallo OTRS Gemeinde,
beim Versuch die time_accounting Tabelle in Access
einzubinden, um aufgewendete Zeiten auszuwerten, erhalte
ich in allen Feldern der Tabelle #Gelöscht
als Resultat. Recherchen ergaben, es läge daran, dass Accesss oder der
ODBC-Treiber keine Primärschlüssel auf
On Sat, May 08, 2004 at 03:43:20PM +0200, Robert Kehl wrote:
kann man die Meldung Diese Nachricht wurde in einem Zeichensatz
erstellt, der nicht Ihrem eigenen entspricht.Wenn sie nicht korrekt
angezeigt wird, hier klicken um sie in einem neuen Fenster angezeigt
zu bekommen. irgendwie
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