All,
I have tried to figure out if it is possible to assign the ticket to an
individual user rather then a queue. In our case, we would like a dispatcher
to look at the list of incoming messages (i.e. Raw Queue) and then assign
them to technicians based on responsibilities and knowledge. Of course
Robert,
I found a hard -coded work around.
In the file $OTRSHome/Kernel/System/Email/SendMail.pm, when I comment
and replace the 2 following lines (beginning at line 86 ...)
my @SOLO_address = Mail::Address->parse($Param{From});
$RealFrom = quotemeta($SOLO_address[0]->address());
By the 2
[EMAIL PROTECTED] sagte:
> ... Unrecognised line: myemailadress at
> /opt/otrs/bin/cgi-bin/.../../Kernel/cpan-lib/Email/Valid.pm line 284
What did you enter as email adress?
Regards,
Robert Kehl
___
OTRS mailing list: otrs - Webpage: http://otrs.or
Paul J Hickman sagte:
> As part of an ongoing project, i am currently trying to write scripts
> that will automatically alter the details stored by OTRS. I have been
> able to write scripts such that i can create and alter articles, users,
> groups etc. But have been unable to create tickets extern
We have a number of partner companies who we do support with.
We want to give them each access to our OTRS system. Then we want to share
given customers with them but not all our customers.
We can set each partner company up their own access their own queues, that
works really well.
So each
On Fri, 13 Aug 2004 12:06:22 +0100, Paul J Hickman <[EMAIL PROTECTED]> wrote:
> As part of an ongoing project, i am currently trying to write scripts
> that will automatically alter the details stored by OTRS. I have been
> able to write scripts such that i can create and alter articles, users,
> g
> I'm new to otrs and just installed it on FC2. I've
> searched through the man, but can't see anything about
> how the setting up email accounts etc works i.e. do i
> need to set up a single account for otrs and everyone
> emails to that? or create everyone in otrs?
If you are trying to set up
Varsani, Rajendrakumar (PSD) sagte:
> The System Log feature is quite useful but where does OTRS keep a/the
> larger
> log on the system?
This is set in Config.pm, at least in Defaults.pm. The options' names
begin with "LogModule::".
hth,
Robert Kehl
__
As part of an ongoing project, i am currently trying to write scripts
that will automatically alter the details stored by OTRS. I have been
able to write scripts such that i can create and alter articles, users,
groups etc. But have been unable to create tickets externally. Although
the ticket
Hi all,
I'm new to otrs and just installed it on FC2. I've
searched through the man, but can't see anything about
how the setting up email accounts etc works i.e. do i
need to set up a single account for otrs and everyone
emails to that? or create everyone in otrs? Can anyone
give me some pointer
Hi,
I already posted something about follow ups not attaching to corresponding tickets,
but we're now in the beginning of using them on a regular basis, so I just need to
make it work before deployment.
The problem:
For a given ticket, we sometimes use the "forward" functionality to forward t
Hello List,
I just wanted to inform you that mod_perl 1.99_13 and _14 give weird errors on
apache 2.0.50. Use md_perl 1.99_12 for now. The errors you'll receive might
look like:
ModPerl::Util::exit: exit was called
at /data/opt0/otrs/Kernel/cpan-lib/CGI/Carp.pm line 486ModPerl::
Util::exit: ex
Hi Duarte,
On Thu, Aug 12, 2004 at 05:22:15PM +0100, Duarte Cordeiro wrote:
> Using 1.2.2 on Linux.
> We've tried to create some subqueues, and apparently some didn't show up. We
> narrowed the problem to the main's queue name: if it contains a plus sign (+) it
> doesn't displays any subqueue
Hi Ramesh,
On Thu, Aug 12, 2004 at 03:10:09PM -, Ramesh Kumar wrote:
> I am just making fun and dig in the OTRS.
>
> I just need some of alterations in the AgentComposer or a email compose for the
> Agent.
>
> For Example, I want to Remove To, Cc, Bcc, Owner and options. Options in the em
Hi Bruce,
On Thu, Aug 12, 2004 at 01:15:36PM -0300, Bruce E. Souza wrote:
> I installed and configured OTRS on Windows 2000 and when I send an e-mail to a
> specific e-mail address (i.e.:[EMAIL PROTECTED]), OTRS not open a ticket neither
> responds to the sender with the ticket number. It just w
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