Hi,
Anybody tried to use OTRS as an internal helpdesk system for a whole
company? I mean for example if someone from accounting dep. has a request
from IT dep. he send his request throug the web interface of OTRS, if
someone from human resources dep. requests something from another department
he s
On Thu, 07 Oct 2004 16:32:57 -0400, Laurent Seguin
<[EMAIL PROTECTED]> wrote:
> Hi all,
>
> I read chapter 8 of the otrs manual which describes that I should use
> sendmail or exim with it. I'm using James stmp/pop server mail and would
> like to know if anyone as any experience with it ?
>
> Tha
>
> Now I just need to be able to have multiple reassigns.
A new job for each. :-(
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Support
Hi all,
I read chapter 8 of the otrs manual which describes that I should use
sendmail or exim with it. I'm using James stmp/pop server mail and would
like to know if anyone as any experience with it ?
Thanks for your help,
Laurent
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Now I just need to be able to have multiple reassigns.
Regards,
Lance McCulley
Computer Tech Specialist
[EMAIL PROTECTED]
La Sierra University
I.T. Department
(909) 785-2554
Tyler Hepworth wrote:
|>Yup, everything works now!
|>
|Glad to hear it. Go su
>
> Yup, everything works now!
>
Glad to hear it. Go sue the Gentoo builder for pain and suffering ;-)
Tyler
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Yup, everything works now!
Regards,
Lance McCulley
Computer Tech Specialist
[EMAIL PROTECTED]
La Sierra University
I.T. Department
(909) 785-2554
Tyler Hepworth wrote:
|>Well, I got the .pl to work. How did I do you ask? By creating a
|>symbolic link f
> Well, I got the .pl to work. How did I do you ask? By creating a
> symbolic link from /var/www/localhost/Kernel to /usr/
> ln -s /var/www/localhost/Kernel /usr/
> I think perhaps I'm going to have to open a bug in Gentoo's ebuild area.
>
Great!. So, did the GenericAgent work too?
Tyler
_
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Well, I got the .pl to work. How did I do you ask? By creating a
symbolic link from /var/www/localhost/Kernel to /usr/
ln -s /var/www/localhost/Kernel /usr/
I think perhaps I'm going to have to open a bug in Gentoo's ebuild area.
Regards,
Lance McCulley
Am Do, den 07.10.2004 schrieb Tyler Hepworth um 19:34:
Hi,
> > in OTRS 1.2.x we could just select a Queue from the queue popup and the
> > ticket would be instantly moved. In OTRS 1.3.1 we have to additionally
> > press the "Move" button next to it, which seems to me like a waste of
> > time. Is
For the last few months, the stats graph is showing some 60,000
actions a day. This dwarfs any other kind of information I might
derive from the graphs because those other actions only range in the
100-200 mark. All other actions are such a small amount that they
don't show on the graph at all.
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When I try to run any of the .pl ( i. e. GenericAgent.pl, CheckDB.pl,
etc...) I get this error:
Can't locate Kernel/Config.pm in @INC (@INC contains:
/usr/Kernel/cpan-lib /usr /etc/perl
/usr/lib/perl5/site_perl/5.8.4/i686-linux
/usr/lib/perl5/site_perl/
At this point I don't know what to say. Never used Gentoo and am not
a great linux expert to begin with. I would recommend starting a new
message to the list that states the problem with Config.pm not found
in @INC. Get that resolved and then we can pick back up the
discussion of GenericAgent.
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If only. It did not fix the problem, I'm still getting that same error
when trying to run GenericAgent.pl
Regards,
Lance McCulley
Computer Tech Specialist
[EMAIL PROTECTED]
La Sierra University
I.T. Department
(909) 785-2554
Tyler Hepworth wrote:
|On T
On Thu, 07 Oct 2004 11:21:13 -0700, Lance McCulley
<[EMAIL PROTECTED]> wrote:
> -BEGIN PGP SIGNED MESSAGE-
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>
> My GenericAgent.pm is located in /var/www/localhost/Kernel/Config/
> my GenericAgent.pl is in /usr/bin/
> I don't know why everything is all over the place, but it is
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I noticed that there is a chanserv operated channel on
irc.freenode.net #otrs
Can we open that channel up again for questions and such?
Might help some. dunno.
- --
Regards,
Lance McCulley
Computer Tech Specialist
[EMAIL PROTECTED]
La Sierra University
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My GenericAgent.pm is located in /var/www/localhost/Kernel/Config/
my GenericAgent.pl is in /usr/bin/
I don't know why everything is all over the place, but it is very
strange. The ebuild for Gentoo didn't create a /opt/otrs director. so
I looked everyw
>
> Well, when I try to run 'GenericAgent.pl >> /dev/null' at a prompt I
> get this output:
>
> testserver # GenericAgent.pl
> Can't locate Kernel/Config.pm in @INC (@INC contains:
> /usr/Kernel/cpan-lib /usr /etc/perl
> /usr/lib/perl5/site_perl/5.8.4/i686-linux
> /usr/lib/perl5/site_perl/5.8.4
>
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Well, when I try to run 'GenericAgent.pl >> /dev/null' at a prompt I
get this output:
testserver # GenericAgent.pl
Can't locate Kernel/Config.pm in @INC (@INC contains:
/usr/Kernel/cpan-lib /usr /etc/perl
/usr/lib/perl5/site_perl/5.8.4/i686-linux
/usr/l
On Thu, 07 Oct 2004 07:44:47 +0200, Daniel Seifert <[EMAIL PROTECTED]> wrote:
> Hi,
>
> in OTRS 1.2.x we could just select a Queue from the queue popup and the
> ticket would be instantly moved. In OTRS 1.3.1 we have to additionally
> press the "Move" button next to it, which seems to me like a wa
On Thu, 07 Oct 2004 08:14:43 -0700, Lance McCulley
<[EMAIL PROTECTED]> wrote:
> -BEGIN PGP SIGNED MESSAGE-
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>
> I've set up the GenericAgent.pm exactly the way you showed me. Do I
> have to set up cron jobs or something? I have set up cron jobs to
> execute the GenericAgent.pl
I can get to the login page, but when I sign in the queue
page shows briefly, then it shows page cannot be displayed. If I catch it in
time with [esc] then I can view the page. The customer interface works just
fine. I have removed all refresh options, restarted the mysql, mercury and
apach
Hi
I just upgraded otrs from 1.2.3 to 1.3.1 and everything works fine,
except for some minor issues. These error messages shows up in the log.
When i try to get some stats, it shows up empty and i get this error
message:
OTRS-CGI-10[9090]: [Error][Kernel::System::Ticket::HistoryTicketStatusGet][L
Thanks for the reply. I need it to be that way because I will use OTRS just
for 'internal customers'..
> On Thu, 07 Oct 2004 10:09:58 +0300, Erol YILDIZ <[EMAIL PROTECTED]>
wrote:
> >
> > Hi,
> >
> > I am trying to create a user which has all the permissions except
changing
> > the owner of the ti
Perhaps that discription was a little confusing. Basically,
two e-mail messages just keep reappearing in our postmaster queue around
midnight. The messages were originally sent on 9/1 and now they keep reappearing
as if they are new tickets.
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED
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I've set up the GenericAgent.pm exactly the way you showed me. Do I
have to set up cron jobs or something? I have set up cron jobs to
execute the GenericAgent.pl every 2 minutes, but still no luck. I've
waited since last night and the test ticket that I
On Thu, Sep 30, 2004 at 02:38:03PM -0400, Brian wrote:
> >On access to index.pl and installer.pl the following error message
> >appears in error_log:
> >
> >Function not implemented at /opt/otrs//Kernel/System/Log.pm line 80.
> > [...]
> >Perl v5.8.5
> Did you get this to work? I'm a FreeBSD u
On Thu, 07 Oct 2004 10:09:58 +0300, Erol YILDIZ <[EMAIL PROTECTED]> wrote:
>
> Hi,
>
> I am trying to create a user which has all the permissions except changing
> the owner of the tickets in that queue but even I give all the privileges
> except 'rw' this user can't see that queue and the ticket
Hi
Actually, i have a small difficult for install the
version 1.3.1, but i run on 1.1.3
Can i add to the auto-answer the date and the time
on the ticket ?
bye
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Hello,
As any
body already install the latest release of OTRS on a Windows 2000 Server system
? And if so how to do that.
Thanks
Thierry
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Hi
i start the installation of Otrs 1.3.1 and i have a
small errors when i want add a new technicien user :
[Thu Oct 07 15:13:39 2004] [error] [Thu Oct 7
15:13:39 2004] -e: cannot redirect stderr to stdout: Bad file descriptor at
/opt/otrs//Kernel/System/CheckItem.pm line 62\n
anyone k
Hi,
I am trying to create a user which has all the permissions except changing
the owner of the tickets in that queue but even I give all the privileges
except 'rw' this user can't see that queue and the tickets in it. If I
give rw it can see the queue and the tickets but the user can also change
t
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