Hi!
If you choose a discrete user on the other group (say, group2),
you'll also
need to allow the change_owner permission. OTRS will move the ticket to the
new
queue (owned by group2) and then change the owner to someone else you choosed
from group2. That's why you'll also
Hi!
As by:
http://dev.mysql.com/doc/mysql/en/encryption-functions.html
http://dev.mysql.com/doc/mysql/en/password-hashing.html
It seems that the passwords used by OTRS is the password() function in
MySQL and you won't be able of using your actual client
Hi,
I would like to be able to add some columns to the CustomerUser table which
could be populated from the interface using a pick list/drop down box rather
than just a plain text field. Is this possible? If so how do I do it?
Thanks
On May 23, 2005, at 7:31 AM, Carl Boberg wrote:
Hi,
Wondering if it is possible to have a special queue or something where
I can handle network wide tickets which can be viewed on the customer
interface without having to login?
Example:
Say I'm going to do maintenance on a switch or a
Hello Christian,
Thanks alot, but it didn't worked out very well.
It sends me emails only when OTRS sends an email. If the user open a
ticket and closes it without sendint mail, like a phone call, I don't
receive anything. There's aany other way?
Thanks alot,
Thiago
Hi Richard!
On Mo, Mai 23, 2005 at 10:05:57 +, Richard Hamson wrote:
I am currently setting up a list of email templates to be used when
replying to customers etc. Unfortunately I cant seem to get rid of the
default text -
Dear [Customer Name
Thank you for your request.
[Customer name]
Hi,
Thanks for that - I did this and have setup a whole list of mail salutations
to reflect the type of mail.
The problem I am having now though is that the salutations have to be
assigned to a queue - which is fine except for the Blank Emails. I have got
a standard template email and a
Hi
How about the Message Of The Day feature? There you can place messages, which
will be shown on the login screen.
http://doc.otrs.org/1.3/en/html/dtl-examles.html#AEN1315
Enable it with:
# ShowMotd
# (show message of the day in login screen)
$Self-{ShowMotd} = 1;
Regards
Is it or will it be possible to configure OTRS so Agents can access tickets
from the web browsers on mobile phones?
Thank you.
--
Wes Plate
Automatic Duck, Inc.
http://www.wesplate.com
http://www.automaticduck.com
___
OTRS mailing list: otrs
The 2.0 version probably adds this feature, but I'm posting this just in
case anyone might find it useful.
I made a greasemonkey script (http://greasemonkey.mozdev.org/) for
firefox to add a Select All link to the queueview page. This will
check the box for bulk action on all displayed
Christian Schoepplein wrote:
Hi!
On Mi, Mai 11, 2005 at 11:10:53 -0400, Brian Ronk wrote:
Ok, I got mod_perl2 installed and running, and made a few changes in my
config. Now I just get a conection refused error when I try to browse
to /otrs. I have a Directory, but nothing for vhosts. Do
Hallo!
On Fr, Mai 20, 2005 at 02:42:27 +0200, Peter Padberg wrote:
nachdem Hinzufügen einer neuen System-Emailadresse bekomme ich beim
Versenden von Emails immer den Fehler zurück:
Remote host said: 550 Syntax error in 'From' header: malformed
address:
[EMAIL PROTECTED]\n may not follow [EMAIL
Hallo.
Sobald im OTRS eine Suche über eine nicht indizierte Tabelle (z.B.
Von) gestartet wird, bricht mir der gesamte Mysql Server ein.
Normal Anfragen werden also solange nicht abgearbeitet, bis die Suche
vollendet ist. Das kann allerdings mehrere Minuten dauern.
Das OTRS läuft auf einem Debian
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