Hi all,
I have version 1.3.2 running for a year now.. I think
I have some problems for some days now, have already posted to this
list. For some days, NO mail is received, but it´s still on the server
(the mails). I don´t know why.
Anyway, I would like to have someone who could fix me this
If you want to go for a single line display, you can find the code from "Advanced Search results" page. It is one line diplay there.Jason Loven <[EMAIL PROTECTED]> wrote:Just curious if anyone has done any work on reskinning OTRS at all? Some of the views (like the open tickets view
Kurt,
Thanks for your feedback. I have a very strong feeling we will be embarking on
a similar modification program in the not-so-distant future. I have taken my
own halting steps into the source modules on several occasions to just learn
how things work internally but its soon time to modify t
[ Jason Loven ]
> Just curious if anyone has done any work on reskinning OTRS at all? Some
> of the views (like the open tickets view) show a lot of information it
> would be nice to pare down to just a line or 3.
I have. It started out as just a few tweaks, but I still decided to
create a whole
Nils Breunese (Lemonbit Internet) wrote:
Mike McGrath wrote:
When users send mail to the OTRS system, Everything gets created fine
except OTRS doesn't know who the customer is. Is there a way to map
this? Also after a ticket has been created and I change the customer
ID on the ticket, the "
No answer yet, so I am posting this again...
Since yesterday, I do NOT get ANY new mails with OTRS. I have NOT
changed anything, neither on the server (my own one), nor in the config
Just out of a sudden I don´t receive almost no mails... In the
logfile I can see 2 or 3 mails, but on the serv
Just curious if anyone has done any work on reskinning OTRS
at all? Some of the views (like the open tickets view) show a lot of
information it would be nice to pare down to just a line or 3.
Also has anyone managed to get OTRS working with any of the
CRM systems out there like Microsof
Mike McGrath wrote:
When users send mail to the OTRS system, Everything gets created
fine except OTRS doesn't know who the customer is. Is there a way
to map this? Also after a ticket has been created and I change the
customer ID on the ticket, the "from" field in the ticket doesn't
see
When users send mail to the OTRS system, Everything gets created fine
except OTRS doesn't know who the customer is. Is there a way to map
this? Also after a ticket has been created and I change the customer ID
on the ticket, the "from" field in the ticket doesn't seem to be
updated. Anyone e
KartheeK wrote:
If you go to "Admin Area" --> "Notifications", then you see that
there is a template even for "Customer State Update", "Customer
Queue Update "Customer Owner Update". So It follows that even
customers are sent notifications, so still the question is:
Whats the technical di
If you go to "Admin Area" --> "Notifications", then you see that there is a template even for "Customer State Update", "Customer Queue Update "Customer Owner Update". So It follows that even customers are sent notifications, so still the question is: Whats the technical diff between a "Notifica
I figured this out
I needed to highlight the listings under my queues and then hit update.
sorry for flagging this easy user error as a bug.
The only other issue I also seem to be having is that the autoresponses are not
workingbut I will try and dig a tad deeper..
thanks for all t
On Apr 5, 2006, at 3:23 AM, Richard Hinkamp - BeSite wrote:
I have access to apache configfile, cronjob (/var/spool/cron/) is
no problem for pop3 fetching, I can even install a mail pipe
myself. I can restart the server from within my control panel.
I will give it a try and see if I get stuck
I've seen a forthcoming version 2.0.5 mentioned sporadically here and
there and I'm wondering if you are working on this with a specific
release-date in mind?
The reason I'm asking is that I have a potential client who might
want to delay installation until 2.0.5 is released, but not if it's
too
Hello,
At this moment I'm configuring an evealuation setup for OTRS. All goes
verry well, thanks for all that have created OTRS to what it is.
There is however 1 item I cannot find in OTRS: Every ticket should have
a 'topic' with it: A "subject" like item that is selected from a
pre-created
Richard Hinkamp wrote:
Notifications are sent to agents (people using OTRS).
Auto responses are sent to customers (people sending mail to the
OTRS system).
Yes. Notifications are messages like "There is a new ticket in the
Finance queue" and auto responses are automatically sent messages t
Notifications are sent to agents (people using OTRS).
Auto responses are sent to customers (people sending mail to the OTRS
system).
Regards,
Richard
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
Hello All, I am confused about the difference between "Notifications" and "Auto Responses". Anybody Please do clarify this for me. Regards, KartheeK
Jiyo cricket on Yahoo! India cricket
Yahoo! Messenger Mobile Stay in touch with your buddies all the time.___
sure.
simplest way is to read the documentation
at otrs.org, specially chapter 5.2 and followings
Li
[EMAIL PROTECTED] schrieb am 06.04.2006 12:13:44:
> Hi,
>
> Is it possible to configure queues in such a manner that only a
> specific person can see the requests submitted by the customers
Hi,
Is it possible to configure queues in such a manner that only a
specific person can see the requests submitted by the customers.
Example: Queue Name is Finance
Requirement: Only the user by name "Finance Manager" should be able to
see the contents of the queue.
Current Scenario: All the othe
Hi !
I 'd like to manage time regarding every ticket.
Generally, when customer creates ticket, time is initialized. So,
the support team (ST) gives solutions. Afterwards, ST waits consumer's
answer and sometimes, he puts much time to answer.
Then, is it possible to give up time when I wait cu
21 matches
Mail list logo
