Re: [otrs] note external and internal

Hi Serge, On Di, Okt 09 2007, Serge ALGAROTTI wrote: I would like than note-external be proposed by default when a agent choice Note when a ticket is displayed. Now it's note-internal which is the default. The default note type can be changed from Sysconfig - Ticket -

Re: [otrs] note external and internal

Henning Henning Oschwald a écrit : The default note type can be changed from Sysconfig - Ticket - Frontent::Agent::Ticket::ViewNote. The setting to change is Ticket::Frontend::AgentTicketNote###ArticleTypeDefault. It'ok, Thank you very much ! -- Serge ALGAROTTI

Re: [otrs] Problems making changes permanent

Hi marius, On Mi, Okt 10 2007, Marius Flage wrote: I'm trying to change the system using SysConfig but so far just a few of the changes actually replicate throughout the system. I have tried to figure out where the changes are stored, since the Reset button still is there after a restart of

Re: [otrs] Un-merge ... Is it possible?

Hello LQ, On Mi, Okt 10 2007, LQ Marshall wrote: Have a situation where I would like to un-merge two tickets. Have you tried to split them? Although in recent versions, only the last article goes into the new ticket. Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D -

Re: [otrs] Quote character OTRS 2.2.3

Hi Eric, On Mi, Okt 10 2007, Partington, Eric wrote: I am trying to remove the quote characters when using the auto responder feature for specific queues. What I am trying to do is to run a script that generates emails that get filtered into OTRS then forwards the ticket emails to the

Re: [otrs] Un-merge ... Is it possible?

LQ Marshall wrote: Have a situation where I would like to un-merge two tickets. Does anyone know if this is possible? A nudge in the correct direction? I don't believe you can un-merge, but you can use split to create two tickets again. Nils Breunese. PGP.sig Description: Dit deel

[otrs] [Error][Kernel::System::Email::SMTP::Send][127] Can'tconnect to host: Bad file descriptor!

Hallo! I updated from OTRS 2.2.2 to 2.2.3 ( Windows, ITSM 1.0.3 ) and moved to another host and everything works fine, but i can not send any more emails! Fetching emails works good, but i can not send any notifications, mails etc.. Can't connect to exchange.rudolph.log: Bad file descriptor!

Re: [otrs] [Error][Kernel::System::Email::SMTP::Send][127] Can'tconnect to host: Bad file descriptor!

On Do, Okt 11 2007, Buechling, Thomas wrote: I updated from OTRS 2.2.2 to 2.2.3 ( Windows, ITSM 1.0.3 ) and moved to another host and everything works fine, but i can not send any more emails! Fetching emails works good, but i can not send any notifications, mails etc.. Can't connect to

AW: [otrs] [Error][Kernel::System::Email::SMTP::Send][127]Can'tconnect to host: Bad file descriptor!

Hallo, thanks for your fast reply! exchange.rudolph.log is our mail server, yes... there are no other errors as far as i can see... [Wed Oct 10 15:36:47 2007][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketQueueQueueID=2:[EMAIL PROTECTED])

Re: AW: [otrs] [Error][Kernel::System::Email::SMTP::Send][127]Can'tconnect to host: Bad file descriptor!

Could it be that the server adress is exchange.rudolph-log.de ? Similar to the domain used for the WWW-Adress ? Best Regards Bernd Warter Buechling, Thomas schrieb: Hallo, thanks for your fast reply! exchange.rudolph.log is our mail server, yes... there are no other errors as far as i can

[otrs] signature of user in response email

Hi, Lately my company has been getting some complaints that they are unaware of who is responding to the email they send into the helpdesk. When a Helpdesk tech responds to a ticket his or her name is put down at the very bottom of the email instead of putting it right at the top where the

Re: [otrs] signature of user in response email

Hi Andrew, On Do, Okt 11 2007, Andrew Meyer wrote: Lately my company has been getting some complaints that they are unaware of who is responding to the email they send into the helpdesk. When a Helpdesk tech responds to a ticket his or her name is put down at the very bottom of the email

[otrs] OTRS Tags are not translated

Hi everybody. I have problem to setup OTRS Notifications in my language. OTRS Tags like OTRS_TICKET_State are not translated. Vašeho tiketu 200710111045 na pending auto close- There is always english state phrase. Does anybody know how to fix this? Or is it a bug? Thank you! Andrej

[otrs] Ticket time input fields

Hi, I have a question regarding time and date input fields, i.e. when changing ticket to pending. How is determined day and month inputs order? And how can I change it? Is it taken from locale or somewhere else? And is there any simple way how to change default value? We postpone almost all

Re: [otrs] OTRS Webmail client non-functional. REPOST

Mark Nernberg wrote: This is a repost, as there has been no positive response. This is now the FOURTH TIME I am posting! Getting some reasonable answer would be nice. And I didn't mind the second and third time you posted this, but enough's enough. You're not paying for any kind of support

[otrs] OTRS Webmail client non-functional. REPOST

This is a repost, as there has been no positive response. This is now the FOURTH TIME I am posting! Getting some reasonable answer would be nice. I have a new deployment of OTRS 2.2.3, with the OTRS Webmail client (v. 0.11.2). The Webmail client is disfunctional. The INBOX and other

RE: [otrs] OTRS Webmail client non-functional. REPOST

-Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Marius Flage Sent: Thursday, October 11, 2007 11:43 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] OTRS Webmail client non-functional. REPOST Mark Nernberg wrote: This

Re: [otrs] OTRS Webmail client non-functional. REPOST

Mark Nernberg wrote: Mark Nernberg wrote: This is a repost, as there has been no positive response. This is now the FOURTH TIME I am posting! Getting some reasonable answer would be nice. And I didn't mind the second and third time you posted this, but enough's enough. You're not

RE: [otrs] OTRS Webmail client non-functional. REPOST

Don't feel bad I get answers about 8% of the time. I try to help when I can. OTRS sells support so more that likely this is the reason why the developers hardly use this list. They monitor the bug report area more closely because that affects their bottom line $$. They know that no one will pay

[otrs] migrating otrs 2.0.4 to linux from windows

Hi all,its been a while since I posted here(that's a good thing cuz OTRS has been working without issues for a year and a half!). I was contemplating migrating our current version and settings of OTRS to a linux box from windows(mysql db is not on the OTRS webserver). Depending on how hard

AW: Antwort: AW: AW: AW: [otrs-de] Ein sauberes OTRS Backup unter Linux

Neenee, deswegen ja, ich hatte meinen Custom Theme auf 2.2.2 ja auch schon am laufen, nur nach dem Update auf 2.2.3 ging er eben nicht mehr...auch eben nicht mit der Methode die hier jemand vorgeschlagen hat. Die modifizierten Files sind CustomerHeader customer...css usw. Aber danke für eure

[otrs-de] Felder ausblenden

Hallo zusammen, ist es mit OTRS irgendwie möglich in einem Formular (z.b. in der AgentITSMConfigItemZoom) Felder für bestimmte User auszublenden? Mit freundlichen Grüßen Otto Wehofer Handelsgericht Wien FN 103538m • UID ATU16163201• DVR 0772411 The contents of this e-mail are intended for the

[otrs-de] otrs und Apache2

Hallo Liste, Sorry, ist wahrscheinlich eher ein apache-Problem, aber vielleicht kann trotzdem jemand helfen?! Ich habe hier nun soviel rumgefummelt an der ganzen konfig, dass nun alles irgendwie total confused ist. Ok was möchte ich erreichen: die otrs-Hauptseite (index.pl) soll über eine