[otrs] Delay before sending e-mail

Hello, Everyone! I've installed OTRS on a Debian-based Linux Distro and, fortunately, everythings goes okay (so far), except for a delay I get when performing an operation which relies on e-mail sending functionality, like answering a customer ticket. I run it on a MS Exchange Server, in an

Re: [otrs] Hide tickets, national characters and state changing

Marius Flage wrote: 1) How to hide tickets that the current user doesn't have lock on? Of course it should still be able to view them if you specifically want to, but just hide them from the view From what view? 2) National characters in the subject field. When sending out replies to

[otrs] Hide tickets, national characters and state changing

Hi there 1) How to hide tickets that the current user doesn't have lock on? Of course it should still be able to view them if you specifically want to, but just hide them from the view 2) National characters in the subject field. When sending out replies to tickets, national characters like

Re: [otrs] Delay before sending e-mail

Harry Cruz wrote: I've installed OTRS on a Debian-based Linux Distro and, fortunately, everythings goes okay (so far), except for a delay I get when performing an operation which relies on e-mail sending functionality, like answering a customer ticket. I run it on a MS Exchange Server, in an

RE: [otrs] Delay before sending e-mail

Tyr to disable MX checking and see if that helps _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Harry Cruz Sent: Friday, October 19, 2007 10:33 AM To: User questions and discussions about OTRS.org Subject: [otrs] Delay before sending e-mail Hello, Everyone! I've

Re: [otrs] Delay before sending e-mail

Thanks for your reply! Now it's weekend and so no job for a while! As soon as I'm back to office I'll try out what you guys told me to. What do you really mean by delay, btw? Are we talking seconds, minutes or hours here? Actually that's not a rally substancial delay The page stops

[otrs] receiving emails

Hi, Guys otrs is very good software . i can send email from otrs. but how can i receive email form the users ? Thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:

RE: [otrs] upgrade

Amen!!! -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Adriano Amaral Sent: Friday, October 19, 2007 8:13 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] upgrade Ok first get rid of the biggest bug of all, WIN2K3, get yourself a

[otrs] ITSMTicket install problem

hi, when i try to install ITSMTicket/otrs/index.pl?Action=AdminPackageManagerSubaction=ViewRemoteSource=http://ftp.otrs.org/pub/otrs/itsm/packages/File=ITSMTicket-1.0.3.opmName=ITSMTicketVersion=1.0.3i get this error . Error: MySQL server has gone away, SQL: 'INSERT INTO package_repository

Re: [otrs] Upgrade OTRS v. 2.0.4 to v. 2.2.3

Hello guys, thanks a lot for your quick and helpful feedback! I appreciate very much this community! Best wishes, Ivan ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:

Re: [otrs] OTRS very slow

pri pri wrote: hi all i have been using OTRS on windows small business server 2003 for 4 months now. i am using version 2.2.1 and wanted to know if the system gets very slow if there are more than 3000 tickets in my system. i have had frequent SPAM attacks and ended

RE: [otrs] OTRS very slow

are you using the file system to store ticket data or the database? what version of mysql, and what version of apache? the performance issues if painfully slow wont be helped by upgrading your OTRS imo, the proper configuration of both apache and mysql are the biggest things you can do to keep

Re: [otrs] OTRS very slow

Hi, I would be interested and curious in seeing this not slow OTRS and see which time responses you have when displaying queue view, customer_user link and overall Agent Administration panels ... etc :) Which hardware do you have ? Which backend are you using please ? By the way, about pri

Re: [otrs] OTRS very slow

We have an install with 100.000 tickets and it's not slow. It is not running on Windows (Linux+mysql), so don't know about windows installs... Richard pri pri wrote: hi all i have been using OTRS on windows small business server 2003 for 4 months now. i am using version 2.2.1 and wanted to

Re: [otrs] upgrade

Ok first get rid of the biggest bug of all, WIN2K3, get yourself a linux box and you should get OTRS running flawlessly... pri pri a écrit: hi all i am using otrs on windows small business server 2003. i am using version 2.2.1 which has a bug. the apache server keeps dropping and i get the

[otrs] upgrade

hi all i am using otrs on windows small business server 2003. i am using version 2.2.1 which has a bug. the apache server keeps dropping and i get the httpd.exe failed error. i would like to upgrade to a bug free version. can somebody tell me what the procedure to upgrade is because i have

RE: [otrs] how to access from another pc?

hi u can access it this way when u are part of a domain http://domain/otrs/index.pl hope this helps Date: Wed, 10 Oct 2007 11:15:38 +0300 From: [EMAIL PROTECTED] To: otrs@otrs.org Subject: [otrs] how to access from another pc? i am new to OTRS. please guide me how to access OTRS form

RE: [otrs] OTRS very slow

From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of pri pri Sent: Friday, October 19, 2007 10:07 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] OTRS very slow hi thanks for your reply. i did not know windows platform was the problem here. unfortunately OTRS

RE: [otrs] OTRS very slow

hi thanks for your reply. i did not know windows platform was the problem here. unfortunately OTRS is all set up and running here now. is there any way to improve the performance? will an upgrade to the latest version help? thank you swatha Date: Fri, 19 Oct 2007 15:41:33 +0200 From:

[otrs] OTRS very slow

Have to agree with Mark. Also have to add that SBS is one of the worse windows platforms since you use as a SMB server, with exchange (CPU hog), ISA (cpu hog) and IIS. You give yourself no chance to start with. About upgrade, even with more CPU or RAM, the windows apps will hog the extra ponies

[otrs] OTRS very slow

hi all i have been using OTRS on windows small business server 2003 for 4 months now. i am using version 2.2.1 and wanted to know if the system gets very slow if there are more than 3000 tickets in my system. i have had frequent SPAM attacks and ended up with 16- 20 thousand e-mails in my

[otrs] Search/order by ticket updated date

I've asked this before, but got no response so I'll try again! Is there any way you can configure the queues to be ordered by the last updated date instead of the creation date? We close tickets when we answer them, but we allow follow-ups to reopen them. If a customer replies to an old

Re: [otrs] OTRS very slow

I think it's better to make tests to find out bottle neck of your system and make particular upgrade. 2007/10/19, pri pri [EMAIL PROTECTED]: hi thanks for your reply. i did not know windows platform was the problem here. unfortunately OTRS is all set up and running here now. is there any

Re: [otrs-de] Anzeige der Ticket in den Queues

Zu Ihrer E-Mail von vorgestern (17.10.2007, um 14:27 Uhr) ¯¯¯ Hallo Klaus, Ich hätte es aber gerne so, dass die Tickets mit dem ursprünglichen Subject und dem ersten Eintrag der Ticket-Historie angezeigt werden. In welchem

Re: [otrs-de] Zugriff auf CustomerUser per SOAP/RPC?

Hallo Karsten, [EMAIL PROTECTED] schrieb: Hallo, ich würde gern per RPC in OTRS 2.2.3 nach Kunden suchen, also die Funktion CustomerSearch aus Kernel::System::CustomerUser aufrufen. So wie ich es sehe, ist aber der Zugriff auf Customerdaten in der rpc.pl nicht vorgesehen, dafür müsste dort