Re: [otrs] Can users (agents) work with OTRS by email?

Oleg Polovinkin wrote: I want to give users of my OTRS (agents) to work partially with OTRS without web interface. Now I have: 1. Customer writes email to [EMAIL PROTECTED] This address is used for OTRS, so new ticket created and agents informed by email about that new ticket, including

Re: [otrs] Can users (agents) work with OTRS by email?

Hmmm... Can't understand, why not look at user base, if email of sender is agent email?.. Nils Breunese (Lemonbit) wrote: I don't believe that is currently possible. Also you wouldn't be able to set pending reminders, close tickets, etc. -- Sincerely yours, Oleg Polovinkin

Re: [otrs] Can users (agents) work with OTRS by email?

Oleg Polovinkin wrote: Hmmm... Can't understand, why not look at user base, if email of sender is agent email?.. In our setup we have e-mail addresses that belong to both agents and 'customers'. Of course it is not impossible to have a system work like you are requesting, but currently

Re: [otrs] iis otrs?

Ditch IIS and run Apache and if it is IIS 6.0 Win2K3 you'll have a lot of trouble running CGI or pl scripts due to stupid security trick from MS. So you have to use IIS 5.0 compatibility to be able to do so ... BTW, you can install VMServer (free) on any Windooze machine and run a Linux box

Re: [otrs] Can users (agents) work with OTRS by email?

Nils Breunese (Lemonbit) wrote: Oleg Polovinkin wrote: Hmmm... Can't understand, why not look at user base, if email of sender is agent email?.. In our setup we have e-mail addresses that belong to both agents and 'customers'. Of course it is not impossible to have a system work like

[otrs] db error

Hello everybody, Since today I am no longer able to send emails to my otrs::itsm system. I did a manual PostmasterPOP3 execute and this was the result: Message 1/1 ([EMAIL PROTECTED]) ERROR: OTRS-PM3-10 Perl: 5.8.8 OS: MSWin32 Time: Mon Oct 22 14:35:48 2007 Message: No PriorityID for 3

Re: [otrs] Can users (agents) work with OTRS by email?

Oleg Polovinkin wrote: Nils Breunese (Lemonbit) wrote: Oleg Polovinkin wrote: Hmmm... Can't understand, why not look at user base, if email of sender is agent email?.. In our setup we have e-mail addresses that belong to both agents and 'customers'. Of course it is not impossible to have a

Re: [otrs] Can users (agents) work with OTRS by email?

Oleg Polovinkin wrote: Nils Breunese (Lemonbit) wrote: Oleg Polovinkin wrote: Hmmm... Can't understand, why not look at user base, if email of sender is agent email?.. In our setup we have e-mail addresses that belong to both agents and 'customers'. Of course it is not impossible to have a

[otrs] Stats reports ?

I would like to check the performance of the sevice team. I tried to create reports, for exemple, based on difference of ticket's creation time and ticket's close time. This is not possible. Have somebody any exsperience on this issue? Agim ___ OTRS

[otrs] Add Button To menu

Does anyone know the best way to add a button to the top row of the menu that would open a new window to a link? Thanks I'm Wojo ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

[otrs] Shared Responsability Tickets

Hello, everyone! Is there a way to have shared responsability tickets? I mean, in my company we frequently have an situation in which two agents are in charge of handling a customer request. Has anyone ever done that? Best regards, Harry ___ OTRS

RE: [otrs] Charsets

See here: http://bugs.otrs.org/show_bug.cgi?id=1912 Régis -Message d'origine- De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de Marius Flage Envoyé : mercredi 17 octobre 2007 17:10 À : User questions and discussions about OTRS.org Objet : [otrs] Charsets Hehe, I generating

RE: [otrs] iis otrs?

My installation works!! -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Henry Verbeek Sent: Sunday, October 21, 2007 11:21 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] iis otrs? Hi, Maurice James Ny schreef: I would highly

RE: [otrs] iis otrs?

Not hard to build a Linux box at all -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Adriano Amaral Sent: Monday, October 22, 2007 8:20 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] iis otrs? Ditch IIS and run Apache and

RE: [otrs] Can users (agents) work with OTRS by email?

I believe that there is an admin email interface in Config Options: Ticket - Core::PostMaster PostMaster::PreFilterModule###999-AgentInterface: -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese (Lemonbit) Sent: Monday, October 22, 2007 8:49 AM

Re: [otrs-de] Anzeige der Ticket in den Queues

Hallo Rene, Hallo Volker, On Wednesday 17 October 2007 15:22, Rene Böhm wrote: die Queueansicht findest du in Kernel::Modules::AgentTicketQueue.pm Vielen Dank für den Hinweis. Ich bin bisher allerdings noch nicht dazu gekommen, das Thema genauer anzuschauen, da ich derzeit noch in anderen

[otrs-de] Re: Agent: nur Meine Tickets anzeigen (Torsten Thau)

Hallo Peter, Bei uns ist otrs nach Abteilungen und Art der Anfrage organisiert (Fehler/Change Request etc). Im Helpdesk werden die Eingehenden Anfragen dann in die entsprechende Queue und möglichst auch einem Verantwortlichen zugewiesen. Inzwischen werden die Queues aber unübersichtlich,

Re: [otrs-de] otrs - Adminzugang

Hallo, Auch wenn das Problem schon gelöst ist, hier noch eine (wenn auch späte) Ergänzung: On Mo, Okt 15 2007, Buechling, Thomas wrote: neuen admin anlegen: INSERT INTO system_user (first_name, last_name, login, pw, valid_id, create_by, create_time, change_by, change_time) VALUES

AW: [otrs-de] Attachments vorhanden aber nicht angezeigt?

Hallo David! Wieviele Tickets hast du und und wo speicherst du Attachements? DB oder Filesystem? Gruß, Matthias -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Auftrag von David Heidt Gesendet: Montag, 22. Oktober 2007 13:21 An: otrs-de@otrs.org Betreff:

Antwort: [otrs-de] Attachments vorhanden aber nicht angezeigt?

Hallo, vielleicht wurde die Article-Storage von DB auf FS oder umgekehrt umgestellt? Wenn im Dateisystem gespeichert wird, was sagen die Verzeichnisse? Sven Ehret David Heidt [EMAIL PROTECTED] Gesendet von: [EMAIL PROTECTED] 22.10.2007 13:21 Bitte antworten an User questions and discussions

Re: AW: [otrs-de] Attachments vorhanden aber nicht angezeigt?

Matthias Schojohann schrieb: Hallo David! Wieviele Tickets hast du und und wo speicherst du Attachements? DB oder Filesystem? Gruß, Matthias Hi Matthias, das wird z.Zt. alles noch in der DB gespeichert und wurde auch nie von oder auf FS umgestellt. mysql select count(*) from ticket;

[otrs-de] Software error: Hilfe !

Hallo, hoffe jemand kann mir helfen. Ich habe die OTRS 2.1 welche bei OpenSuse10.3 dabei war installiert und bin mit der Konfiguration auch recht gut zurande gekommen. Habe jedoch 2 Probleme. wenn ich in einem Ticket empty answer anklicke kommt folgendes.