[otrs] Wide character in subroutine entry

Hi, After updating from 2.2.2 to 2.2.5 (FreeBSD), I get the following error while trying to make fast reply: Software error: Wide character in subroutine entry at (eval 112) line 1. Apache log shows: [Thu Feb 28 10:55:51 2008] [error] [client IP] [Thu Feb 28 10:55:51 2008] index.pl: Wide

[otrs] Newbie Q: moving to another system, backup and closed tickets

Hi all, I installed OTRS on my OpenSUSE 10.3 system a week ago. It seems quite good and easy to use. I started entering some tickets from our parallel Paper-Snail system. Q 1: How can I now just transport the system from my local OpenSUSE 10.3 to a Server with SLES 10? I will reinstall OTRS,

Re: [otrs] Zlib uncompress error

Re-installing Compress::Zlib from source may solve the problem. Possible problem is that dependency modules are missing. Try installing the dependencies of Compress::Zlib as listed during its installation. Jeff [EMAIL PROTECTED] wrote: I'm getting the following error when I try to print a ticket

Re: [otrs] Zlib uncompress error

Re-installing Compress::Zlib from source may solve the problem. Possible problem is that dependency modules are missing. Try installing the dependencies of Compress::Zlib as listed during its installation. Jeff [EMAIL PROTECTED] wrote: I'm getting the following error when I try to print a ticket

[otrs] Theme created are not working

Ideally I want to create 3 different web pages for 3 different customers. Right now I am trying to create a theme and apply to the customer.pl. I followed the procedure of administrator document by using the queries to add the company themes and I do see the options in the drop down menu

Re: [otrs] A form per queue. Is it possible?

Hi Daniele, I am sorry to always ask you about my personal problem... but I am really getting crazy!!! [...] STEP 2: I build into OTRS-Admin-[ PostMaster

Re: [otrs] A form per queue. Is it possible?

Thank you Shawn for you support. I was smiling reading your email because I though I was finding my bug. I added the row to my email and I started again... but without success. Is there any setting I am forgetting? Maybe... a new line in OTRS/Kernel/system/postmaster/newTicket.pm? or in

Re: [otrs] A form per queue. Is it possible?

Hi Daniele, Thank you Shawn for you support. I was smiling reading your email because I though I was finding my bug. I added the row to my email and I started again... but without success. Is there any setting I am forgetting? Maybe... a new line in OTRS/Kernel/system/postmaster/newTicket.pm?

AW: [otrs] Newbie Q: moving to another system, backup and closed tickets

Hi Al See the docs. Chapter 22.1 Backup and 22.2 Restore. http://doc.otrs.org/2.2/en/html/c2526.html If you install on the server the same version of otrs as on your workstation (as assumed) you should be able to restore the data from the workstation to the server. regards Bruno

Re: [otrs] A form per queue. Is it possible?

Shawn Beasley ha scritto: Hi Daniele, Thank you Shawn for you support. I was smiling reading your email because I though I was finding my bug. I added the row to my email and I started again... but without success. Is there any setting I am forgetting? Maybe... a new line in

RE: [otrs] A form per queue. Is it possible?

Don't know if it's too abvious, but is the pop3 account marked as trusted in Admin-Postmaster POP3 Account? Think i read somewhere that to keep/use existing OTRS headers, it has to be trusted. -- /Sune -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of

Re: [otrs] A form per queue. Is it possible?

Hi Daniele, please send it to [EMAIL PROTECTED] Thanks -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht

[otrs] freetext-fields for queues?

Dear OTRS users, in our OTRS we just do some statistics (open, new, pending, ecalating, ... tickets) as a cron-job that sends an e-mail every night to configurated supervisors. Now I wanna write that supervisors - which is a normal agent - for every queue into the database (to not use a

[otrs] showing notes of ticket in the note and close locations

I am looking for a way to show the notes of the ticket that show up in the zoom field to show up in the add note and close options. When I add a note to a ticket it would be helpful to see the past notes that have been added over the life of the ticket. Also having these notes show in the

[otrs] Ticket Grading

Hello, I'd like to know if is there a way I can make customers give some feedback about the way the ticket has been solved. I was thinking about 3 checkboxes to grade the ticket... happy, acceptable, bad... or something like that... maybe a module I can install on otrs... Thanks in advance for

RE: [otrs] Ticket Grading

-Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Carlos A Cardona Gomez Sent: Thursday, February 28, 2008 11:31 AM To: otrs@otrs.org Subject: [otrs] Ticket Grading Hello, I'd like to know if is there a way I can make customers give some feedback about

Re: [otrs] freetext-fields for queues?

Hi, This will be possible in next version of OTRS (2.3.x) Search New Feature: Queue Preferences in the OTRS dev mailing-list archive 2008/2/28, Kai Sommer [EMAIL PROTECTED]: Dear OTRS users, in our OTRS we just do some statistics (open, new, pending, ecalating, ... tickets) as a cron-job

[otrs] script permission problem?

Well I posted this problem under cron job failures but I think it's really a permissions problem? If I try to execute UnlockTickets.pl for example in /opt/otrs/bin, as the otrs user, I get the Can't locate Kernel/Config.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib blah blah blah

[otrs] OTRS 2.0.4

I am getting this when trying to install OTRS 2.0.4 (debian) on a test machine. ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Thu Feb 28 15:15:06 2008 Message: Access denied for user 'otrs'@'localhost' (using password: NO) Traceback (31050): Module: Kernel::System::DB::new (v1.47) Line:

Re: [otrs] OTRS 2.0.4

By mysql consolle set password for user otrs that you set during installation (like default hot). 2008/2/28, Andrew Meyer [EMAIL PROTECTED]: I am getting this when trying to install OTRS 2.0.4 (debian) on a test machine. ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Thu Feb 28 15:15:06

Re: [otrs] closed ticket email notify with note

I m afraid so. My client is pressing me to have a note that will include the last agent note as a part of closing a ticket. Anyways, i think what Steven suggested is also right. So if you need to send a response when closing a ticket you need to use the reply to send an email and set the

Re: [otrs] A form per queue. Is it possible?

GREAT THANK YOU Sune it was not obvious at all. I T I S F I N A L L Y W O R K I N G ! ! ! ! ! ! THANK YOU, THANK YOU, THANK YOU Sune T. Tougaard ha scritto: Don't know if it's too abvious, but is the pop3 account marked as trusted in Admin-Postmaster POP3 Account? Think i read

AW: [otrs-de] Kundendaten in verschiedenenTabellen(externeAuthentifizierung)

hi bruno, Das Problem ist, dass die Daten auf mehrere Tabellen in der MySQL-DB aufgeteilt sind. Das bedeutet, dass die zur Authentifizierung eines Kundenusers notwendigen Werte nicht in einer einzelnen Tabelle sondern auf (mindestens) zwei verteilt sind. Für das Mapping der verschiedenen

[otrs-de] Paketverwaltung „Fatal Error“, Fehler: ???

Hallo Experten, hat jemand eine Idee wieso ich die Paketverwaltung nicht mehr aufrufen kann oder kann mir einen Fingerzeig geben wonach ich suchen kann…? Die Fehlermeldung geht folgendermaßen: Fehler: ??? Kommentar: Please contact your admin Fehler berichten: Traceback: ERROR: OTRS-CGI-10

AW: [otrs-de] Paketverwaltung„Fa tal Error“, Fehler: ???

Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 185 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47 Was steht in den beiden Zeilen? -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Auftrag von [EMAIL PROTECTED] Gesendet: Donnerstag,

Re: AW: [otrs-de] Paketverwaltung „Fatal Error“, Fehler: ???

/opt/otrs/Kernel/System/Web/InterfaceAgent.pm, Zeile 185: --- # check request type --if ($Param{Action} eq Login) { # get params my $PostUser = $Self-{ParamObject}-GetParam(Param =