Hi again,
Managed to sort this issue out, now I have all my agents authenticating
into OTRS via LDAP. Thanks for your help.
Just a quick thing, Once an agent logs in they dont have access to the
Admin section of OTRS, nor can i log in as r...@localhost.
Is there a way either to give them ac
Hi,
I successfully upgrade otrs 2.3.4 to otrs 2.4.2 but when i login to otrs i'm
getting following erros under my error log, i have attached the log for your
reference, does any one know how to fix them up or still those are known bugs
under OTRS 2.4.2 version.
Lakshan
[o...@otrs sc
Before you implement the LDAP Auth config you need to create a user
for doing ldap lookups who is in both your AD and your DB.
You need to have this user, (or another user who is in both the AD and
the DB) promoted to Admin before you implement the Ldap Auth config.
To get yourself an admin login s
Hello, i just upgrade my system from 2.2 to 2.4.2 . Every thing looks almost
fine except ticket forward. When you try to forward a ticket with an attach
the attach disappear. This issue only occurs with new tickets, old tickets
(prior to migration) stored works fine.
Our configuration is
L
Hi Rory,
Thanks for your comments, that's exactly what I did and now it works fine.
I loged on as myself via LDAP config, then re-applied local config, promoted
myself to full rights and then re-applied the LDAP config, therefore I can
now have access to the admin area as well as promote other au
An interesting issue, not specific to 2.4.2 but hilighted when I
upgraded.
I'm tired of having to create a new theme every time I upgrade, so this
time I didn't bother. This resulted in errors for most users, as the
selected theme no longer existed. Would be nice if instead of getting an
error, t
Hi mister Easyap... ;-)
This is currently a know issue with OTRS; see bug 4073 in the Bugzilla.
http://bugs.otrs.org/show_bug.cgi?id=4073
Regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Tue, Aug 4, 2009 at 10:17, IT easyap wrote:
> Hello
You could have also just ran otrs/bin/otrs.addUser2Group -g admin -u
username -p rw
.. but maybe that's for the next time... ;-)
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Tue, Aug 4, 2009 at 11:15, David Holder wrote:
> Hi Rory,
>
> Thanks for
hello;
sorry but i need help, my web installer didn't work
thx for help
Cordialement
-JLIL Rajaa-
ESG-Casablanca
tél : 0665 78 86 49
Date: Tue, 4 Aug 2009 11:35:26 +0200
From: mich...@beefreeit.nl
To: otrs@otrs.org
Subject: Re: [otrs] OTRS LDAP Agent Authentication
You c
Just had an email from OTRS offering commercial support. The prices are
eye-wateringly expensive, so I wonder what other options there are, if
any.
It seems that I can ask a question here for free. Of course without any
obligations of a reply. But if I want to pay for asking questions, it's
almos
* Glossop, Andrew :
> Just had an email from OTRS offering commercial support. The prices are
> eye-wateringly expensive,
You obviously haven't worked with "professional" software like Magic
Remedy. Our yearly licence for that piece of crap costs more than
centurion support on OTRS. Just to set
Lol Michiel,
Thanks for that and all your previous help :)
David
On Tue, Aug 4, 2009 at 10:35 AM, Michiel Beijen wrote:
> You could have also just ran otrs/bin/otrs.addUser2Group -g admin -u
> username -p rw
> .. but maybe that's for the next time... ;-)
> --
> Michiel Beijen
> Software Consul
Michael, Many thanks the workarround works perfect
Gonzalo
_
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Michiel Beijen
Sent: martes, 04 de agosto de 2009 11:34
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Update to 2.4.2 problem w
Hi all,
I've almost got OTRS running exactly how I need to, due to many long nights
and awesome support from the members of this mailing list.
I just have one obstacle left before I can deploy this at my workplace.
There is a requirement for everyone in the organisation I work for to be
able to
The idea is that you'd file enhancement requests in the Bugzilla;
http://bugs.otrs.org.
If you have users using a theme other than Standard or Lite you can use this
SQL Query to convert them to the Standard theme:
UPDATE user_preferences
SET preferences_value = 'Standard'
WHERE preferences_key =
Hi,
I'm having lots of trouble getting outbound e-mails to work on a windows setup.
I have the system reading in mails from IMAP.
But when I try to send an e-mail reply to a ticket I keep getting the
error "553 The Sender is Spoofed"
I'm trying to use the windows SMTP service through IIS. Is this
* Rory :
> Hi,
>
> I'm having lots of trouble getting outbound e-mails to work on a windows
> setup.
> I have the system reading in mails from IMAP.
> But when I try to send an e-mail reply to a ticket I keep getting the
> error "553 The Sender is Spoofed"
> I'm trying to use the windows SMTP ser
Please make sure that you'd configure a valid 'from' address in OTRS... the
message is indeed coming from your IIS configuration.
Regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Tue, Aug 4, 2009 at 16:04, Ralf Hildebrandt
wrote:
> * Rory :
To have acccess from customer interface to watch tickets there are some
requirements
1) the customer user should have access to the queues ( in your case
to the queue IT Help Desk )
2) the ticket must be assigned to the customer ( you can assign for
email tickets using a rule in po
This would be the same issue as bug 3984:
http://bugs.otrs.org/show_bug.cgi?id=3984 which is addressed in OTRS 2.4.2.
If you'd like to have it fixed on 2.4.1 you can decide to just fetch the
following files.
http://source.otrs.org/viewvc.cgi/otrs/Kernel/Modules/AgentTicketAttachment.pmrev
1.20
htt
Hi, thanks for your reply.
1) should be already sorted, customers have access to their own tickets in a
specific queue
2) I would like customers to view tickets that aren't assigned to them, ie I
want them to view everything in a queue, regardless of if the tickets belong
to them or not
Thanks,
Nuts, I was afraid of that. I thought I was using a valid From
address. I'll have to look into this a bit more. It may be our Surf
Control that's giving the message in this case as IIS is just a relay.
I didn't think it did any in dept sanity checking on the mail
addresses such as the spoofing.
I'
When signed in as someone with RW Admin rights, I am able to click
the "Customer" link next to Options and pick a customer using the
Customer User Management window. However, when signed in as a user the
window comes up with "Internet Explorer cannot display the webpage".
This seems to be a per
First of all, /etc/cron.d/otrs does not seem to be working. My test was
to send an email to the account I setup otrs to retrieve email from. If
I run PostMasterMailbox.pl manually, it will retrieve the email. But it
is not being executed by cron. The only thing I did to the otrs cron
file was
Hi there,
Here's a short question for the ones who have OTRS working against Microsoft
Active Directory:
Is it possible to integrate a single OTRS installation with several
Microsoft's Active Directory at the same time?
Thanks in advance for your help.
Greetings,
Leonardo Certuche
Hi Mauricio,
What user is the cronjob associated with? I once have that same issue and
moving the cronjobs to the root user solved it.
The postmaster info is stored in the mail_account table of the database
About notifying customers on ticket creation, try
/otrs/index.pl?Action=AdminAutoResponse
Hello,
Is there a way to disable displaying of HTML in the ticket zoom view?
For security purposes we don't want to display rendered HTML from mails.
Thank You,
Mike Sweetser
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Leonardo Certuche wrote:
Hi Mauricio,
What user is the cronjob associated with? I once have that same issue
and moving the cronjobs to the root user solved it.
It seems /etc/cron.d/otrs is a link to /etc/otrs/cron, which is owned
by root:root.
As a test, I created a cronjob file called pi
Hi again,
I have the following line successufully working on my OTRS BOX:
*/5 * * * * perl /opt/otrs/bin/PostMasterMailbox.pl > /dev/null 2>&1
At first sight:
- I use 5, not 05
- I first call the binary used to run the script (perl)
- I'm not using $HOME variable, it could be unset, ab
Leonardo Certuche wrote:
Hi again,
I have the following line successufully working on my OTRS BOX:
I too spent some time playing with a test case here.
*/5 * * * * perl /opt/otrs/bin/PostMasterMailbox.pl > /dev/null 2>&1
At first sight:
* I use 5, not 05
I do not thin
Good afternoon,
How do I change the mode of recording of the articles database for filesystem?
Thanks,
Rodrigo Corrêa
_
Emoticons e Winks super diferentes para o Messenger. Baixe agora, é grátis!
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Good day Leonardo,
Authentication from multiple sources is currently logged as a bug ref 4066. I
have not been able to get this work, only the first specified MSAD users will
be allowed to logon.
Thanks
Wayne
From: Leonardo Certuche
To: User questions and di
Hello,
I just installed OTRS 2.4.2-01 on Fedora 10.
I have successfully enabled Agent authentication with Active Directory
via LDAP module on otrs. Users' LDAP backend seems to be working too, as
I can search for users in otrs and otrs finds them from Active
Directory. However, User authenticatio
Never Mind. I was trying to login to the admin interface and not the
customer interface. What can I say.. I'm a newbie... It works just fine
on the customer interface... Thanks..
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Guillermo Vargas-Del
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