Hi Markus,
yes, unfortunately.
It's already fixed http://bugs.otrs.org/show_bug.cgi?id=4433
Just upgrade Kernel/Modules/AgentTicketCompose.pm new revision: 1.81.2.3
http://source.otrs.org/viewvc.cgi/otrs/Kernel/Modules/AgentTicketCompose.pm?revision=1.81.2.3&view=co
And it should work fine.
Hey,
Can some one tell my why OTRS "Next ticket state" is per defaul "closed
successful" when it is set to be "open" in
"Ticket::Frontend::AgentTicketCompose###StateDefault"?
Is it a bug?
With the Update from 2.4.4 to 2.4.5 today this changed to be "closed
successful" but the Helpdesk agents w
Moreover, OTRS bounces non-ascii attachments sent by customer.
I sent a test email to OTRS with 2 files attached: one named in English, the
other - in Russian.
In OTRS I can see only the English one, and there's no Russian even in the
filesystem.
Regards,
Ilya Kornev
-Original Message-
How do you get the "Free Fields" link in the Ticket Zoom window?
Shawn Beasley wrote:
> Hi,
>
> http://www.youtube.com/watch?v=zkc_qTCSloo
>
> Video is out
>
> On 08.10.2009, at 17:16, Shawn Beasley wrote:
>
>> Hi,
>>
>> The feature video will be available on youtube today.
>>
>> On 08.10.2009, at
Hello,
I created an event notification for ticket closures and its all working
fine, but there does not appear to be a way to craft the notification
message in html format (like the auto-responses). So, my close
ticket notification messages look different from all the other messages,
which managem
Hi Dejan,
RTFM is not our style >:-) - always.
Glad we could help.
On Oct 19, 2009, at 3:45 PM, Dejan Miklavcic wrote:
Thank you a lot Shawn, this solved my problem !!!
I got everything set up right, as I surfed this forum and
documentation for few days (I hate when someone tells me RTFM :),
Thank you a lot Shawn, this solved my problem !!!
I got everything set up right, as I surfed this forum and
documentation for few days (I hate when someone tells me RTFM :),
but I didn't know about this.
rgds,
Dejan
>Are you talking about users, or customers? If you are having problems
>with us
Hello,
I'm having a problem that I'm not able to solve.
I upgraded from version 2.3.3 to 2.4.4, when I update the package SystemStatus
"I am with the following error:" SystemStatus 1.6.1 - Package not correctly
deployed! You should reinstall the package again! ", As I do to update this
module
But OTRS sends autoreplies from the system address specified in [Email
addresses] and assigned to the
queue in [Queue]. Moreover, check Core::Sendmail in [Sysconfig]->Framework.
BR,
Ilya
-Original Message-
From: Dejan Miklavcic
To: Ilya Kornev
Date: Mon, 19 Oct 2009 14:05:44 +0200
Sub
Huh, this is interesting :
I always get error that there is no mailbox ? Why is that ?
dejan.miklavcic is email of user "dejan.miklavcic" and it is defined
in otrs. This mail is valid on our domain.
[Mon Oct 19 14:01:55
2009][Notice][Kernel::System::Ticket::TicketCreate] New Ticket
[200910191000
Hi,
On Oct 19, 2009, at 1:52 PM, Ilya Kornev wrote:
-Original Message-
From: Dejan Miklavcic
To: Ilya Kornev
Date: Mon, 19 Oct 2009 13:42:19 +0200
Subject: Re: [otrs] Windows installation 2.4.4 does not send
notifications or
auto replies
Hi Ilya,
I assigned autoreplies to all q
Hi Emily,
On Oct 19, 2009, at 1:47 PM, Alexander Halle wrote:
Emily Flynn wrote :
Does anyone know how to get rid of the sort by priority in queue?
I just want to sort tickets in queues by age as priority levels
aren't really used at the minute.
It kind of defeats the purpose of using
And what does History say?
Any records like 'SendAutoReply'?
BR,
Ilya
-Original Message-
From: Dejan Miklavcic
To: Ilya Kornev
Date: Mon, 19 Oct 2009 13:42:19 +0200
Subject: Re: [otrs] Windows installation 2.4.4 does not send notifications or
auto replies
> Hi Ilya,
>
> I assigned a
Emily Flynn wrote :
Does anyone know how to get rid of the sort by priority in queue? I
just want to sort tickets in queues by age as priority levels aren't
really used at the minute.
Hello Emily,
AFAIK this is builtin and not configurable.
You can only change the secondary sort criterion
Hi Ilya,
I assigned autoreplies to all ques possible (default replies for each,
and later tried with my own replies), and I turned on notifications
for all users but still nothing.
rgds,
Dejan
2009/10/19 Ilya Kornev :
> Hi, Dejan.
>
> Make sure you assigned autoreplies to the queues [ Auto Res
Hi,
Does anyone know how to get rid of the sort by priority in queue? I just
want to sort tickets in queues by age as priority levels aren't really
used at the minute.
Thanks
Emily-
OTRS mailing list: otrs - Webpage: http:/
Thanks for the suggestion Mick, didn't work though :(
Tried [Tom + Jerry] , [Tom+Jerry] , Tom+Jerry
What version of OTRS are you running?
From:
"Mick Robinson"
To:
"'OTRS mailing list'"
Date:
17/10/2009 08:39
Subject:
Re: [otrs] Dual word searches
Sent by:
otrs-boun...@otrs.org
Try usin
Thank you, Alexander, it works =)
But what is the point to have two places, where queue can be tied with the
system email - in Queue settings and in Email addresses(and it's not the
same parameter)?
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Hi, Dejan.
Make sure you assigned autoreplies to the queues [ Auto Responses <-> Queue ]in
the Admin area.
As for notifications, check Users, notifications might be turned off for some
(or all) of them.
Best regards,
Ilya Kornev
--
Hi,
Is it possible to attach an existing ticket to a new e-mail ticket so that the
recipient can view the attached ticket just as a normal/downloadable attachment?
Here's a scenario:
1. I receive an e-mail with an attachment directly into otrs.
2. I want to forward the received mail (
Hello,
The button Attach doesn't attach anything when composing email and choosing an
attachment named in Russian.
If I choose an attachment named in Latin letters, everything is ok.
This is what my Support Assessment says:
Check database utf8 support. Your database version support utf8. OK
Che
Create an Event Based Notification . and what for do you need a
screenshot? I think it should be possible for you to translate thing from
English in to your native language.
regards,
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware Gm
Hello Everyone,
I need to auto respond to customers when their tickets are closed by e-mail.
A screenshot of the window will be nice because my otrs is in Turkish.
Thanks & Regards,
Sarper Sarıdal
-
OTRS mailing list: otrs - We
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