Hello there,
It seems like by default, the Escalated Tickets view on the Dashboard also
shows closed tickets, which is only noise on the screen for our customer. Is
there any way to filter this view so it does not show closed tickets?
Thanks,
Leonardo Certuche
www.itconsultores.com.co
Medellín,
Perfect, it's much more usable now. Apologies if I should have read that
somewhere.
Hugh
On Tue, Oct 5, 2010 at 11:19 AM, CARNINO Daniele (FIAT ITEM) <
daniele.carn...@fiatgroup.com> wrote:
> The list is based on the agents preferences: if the agent has subscribed
> the queue, then is display
The list is based on the agents preferences: if the agent has subscribed the
queue, then is displayed by default.
Daniele
Da: otrs-boun...@otrs.org [otrs-boun...@otrs.org] per conto di Hugh Kelley
[hugh.kel...@gmail.com]
Inviato: martedì 5 ottobre 2010 15
Hello Armando,
I guess you could accomplish your objective without coding, just using the
postmaster feature of OTRS. If your user replies a notification sent to him
without changing the subject, that message will be added as one of the
ticket's articles, thuis giving him the chance to respond wit
Is there a script available that allows a user to view a more simplified
ticket interface without being able to sign in?
For example, a user is given a URL to the ticket in question that takes
the following params:
emailAddress
ticketID
createTime
http://otrs.somesite.com/otrs/ticketview.pl?emai
Thanks for the response Nils! Much appreciated. I did find the section
in the manual dealing with filtering and read up a bit more...I'm not a
Perl person (more of a PHP person) but I guess there's a couple ways to
do it...but thanks again!
On Sun, 2010-10-03 at 23:25 -0700, Nils Leideck - ITSM
Is there any configuration option that controls the owner list options
available by default in new tickets?
Right now I have to hit the refresh circle for each ticket to get the full
agent list populated in the pull-down. The default list only has two or
three agents.
Hugh
-
Hi
<>
On 06.10.2010, at 00:46, Nils Leideck - ITSM wrote:
> works for me ...
>
> On 30.09.2010, at 04:35, Hugh Kelley wrote:
>
>> Running Beta 4, has anyone noticed that "typed-in" free text boxes
>> don't update the ticket?
>>
>> Required pull-downs work fine.
>>
>> Hugh
>
> Cheers
>
> Ni
Hi,
works for me ...
On 30.09.2010, at 04:35, Hugh Kelley wrote:
> Running Beta 4, has anyone noticed that "typed-in" free text boxes
> don't update the ticket?
>
> Required pull-downs work fine.
>
> Hugh
Cheers
Nils Leideck
—
Nils Leideck
Senior Consultant
http://webint.cryptonode.de / a
Hi,
sure, you can simply disable the note field per view or predefine the text so
it does not complain missing text but is still adding an article.
On 29.09.2010, at 03:33, Hugh Kelley wrote:
> Is it now possible to configure (via Sysconfig) the "message body
> requirement" for certain views?
What should be the value given to "
Ticket::Frontend::AgentTicketNote###Subject: "in order to capture original
subject of the ticket ?
Currently its " $Text{"Note"} ".
I have tried "$Article{"Subject"}", "$Data{"Subject"}",
"$GetParam{"Subject"} ", "$QData{"Subject"}"but none is workin
Hi,
I am afraid there is no Exlude-Methode available.
Maybe this could help you:
http://blog.otrs.org/2010/09/26/keep-an-eye-on-certain-customers/
On 05.10.2010, at 21:53, Straccialano, Rosanna wrote:
> Can somebody please tell me if there is a way to exclude a certain queue from
> showing in
On 10/04/2010 05:44 PM, Nathan Campbell wrote:
You can modify the css of the site to whatever you like for the most part -
for example, I have modified the css to display a different color for each
status we have.
The css files (as of version 2.4) are in
/otrs/var/httpd/htdocs/css/Standard
I s
Can somebody please tell me if there is a way to exclude a certain queue
from showing in the 'ALL' section of the dashboard in 'new' and 'open'.
Thanks for your help.
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Ar
Hi,
Unfortunately not yet, I am sorry.
On 05.10.2010, at 05:47, Broderick Wood wrote:
> I am already doing this much for some of the automated messages we
> receive in our system and was wondering if you can set the
> owner/responsible of a ticket this way as well?
>
> On Mon, Oct 4, 2010 at 12
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