Dear OTRS freaks,
how can I sort the age of tickets by age of the last email and not the age
of the ticket ???
Is OTRS 3 better on that ? We have OTRS 2.4.1 and it seems it only works
with PERL.
Best,
Debbie
--
Team Leader Operations
SponsorPay GmbH
Ackerstr. 14-15 | 10115 Berlin | Germany
We've been using OTRS 3 as our live ticketing system for a few weeks now and
I've started to notice that the ticket hook we use isn't descriptive
enough. It gets confusing when we forward a ticket out to a vendor and then
a second ticket number is added.
Does anyone know offhand if it will break
Hi,
I need to automatically forward all tickets that get moved to a certain
queue.
This functionality isn't implemented in the GenereicAgent. Could someone
please give me a hint how to realize this via the GenericAgent CMD option ?
I know how to send emails via script but I don't know how
Would it make sense to say Tickets moved to this queue are assigned a
watcher?
Or do you want a Notification (Event) Ticket Moved to this Queue
TicketQueueUpdate?
Or do you want to unlock a ticket when moved to the queue and use the Agent
My Queues notification preferences?
On Fri, Nov 12, 2010
Gerald Young wrote :
Would it make sense to say Tickets moved to this queue are assigned a
watcher?
Or do you want a Notification (Event) Ticket Moved to this Queue
TicketQueueUpdate?
Or do you want to unlock a ticket when moved to the queue and use the
Agent My Queues notification
It appears possible to Forward the ticket by clicking a Response and
changing the To: email address (and subject?) manually. At the same time,
the next ticket state could be chosen closed. Otherwise, I'm not entirely
certain that the ticket can be forwarded as a normal email without some
Hello team,
I am new to OTRS. I have successfully installed OTRS 3.0 on Win32
platform and it is working fine. I wanted to automatically generate stat
reports on periodic basis. I see the documentation that I can use
MkStat.pl for this, but I am not able to find this file/module on my
server.
No, they will not be merged back. The ticket number generator has some
code it uses to recognize if it's a follow-up. This includes the
prefix.
A very quick hack to the GetTNByString sub in the file
otrs/Kernel/System/Ticket/Number/DateChecksum.pm is below - which
should ignore the 'ticket hook'.
Hi Parag,
The file is actually renamed to otrs.GenerateStats.pl. you'll find it
in your otrs/bin directory.
The admin manual will be updated ASAP.
--
Mike.
On Fri, Nov 12, 2010 at 3:43 PM, Parag Bhalerao
parag.bhale...@cybertech.com wrote:
Hello team,
I am new to OTRS. I have successfully
Parag Bhalerao wrote :
I am new to OTRS. I have successfully installed OTRS 3.0 on Win32
platform and it is working fine. I wanted to automatically generate stat
reports on periodic basis. I see the documentation that I can use
MkStat.pl for this, but I am not able to find this file/module on
Hello all,I want to add a text field in phone ticket as sometimes Agent need to answer the ticket while creating it in 'Closed' state. How to do ?I hav tried using "Ticket::Frontend::AgentTicketPhone###ArticleFreeText:", but its showing 2 small text fields.Thanks in advance...Pradumna
Hi Debbie,
With the configuration option
Ticket::Frontend::AgentTicketQueue###SortBy::Default you can define
what key is used to sort your data on. Unfortunately you can't sort on
last change time, but there are modules available (on the OTRS forums)
that you can use to populate a freetime field
Hi,
try to use this link:
http://localhost/otrscvs/customer.pl?Action=CustomerTicketMessage;Subaction=StoreNew;Expand=3;Dest=1||Postmaster;Subject=Test;Body=Test;PriorityID=3
or for your case:
Action=CustomerTicketMessage;Subaction=StoreNew;Expand=3;Subject=New+project;Body=Project+name
On
On 02/11/2010 11:45, Michiel Beijen wrote:
Hi FreeBSD :D,
On Tue, Nov 2, 2010 at 12:54 AM, Free BSDfree...@vfemail.net wrote:
further to my previous email -- I checked the kernel configuration file and
the SYSVSHM is there (along with a few other SYSVs), and also set the
jail_sysv to 1,
How to know only the time taken by the user...
how I can create a template of statistics to show me the average time to
resolve users ticket
Julio Cesar Angulo Quiroz
Telf.: 997066155
-
OTRS mailing list: otrs -
Hallo zusammen,
wenn jemand dieses Wochenende zur OpenRheinRuhr 2010 fährt und bei der
Gelegenheit an Erfahrungsaustausch oder Diskussion zu OTRS Interesse
hat, dann würde ich mich über eine kurze Meldung sehr freuen.
Grüße
Alexander
--
radprax Gesellschaft für Medizinische
Hallo,
ich hab folgendes Problem. Ich syncronisiere Nachts bestimme Benutzer aus dem
AD ins Ticketsystem um das Adressbuch zu füllen und die Kunden hinzuzufügen
bzw. zu berechtigen.
Die Kunden können sich anmelden, Tickets erstellen und auch die Liste sehen in
der bereits erstelle Tickets
Hi alexander,
Alexander Halle ahalle-o...@radprax.de writes:
Man kann nur beim Queue-Wechsel eine Notiz ermöglichen, aber dann
fehlen dir immer noch die Felder für Verantwortlicher und
Besitzer.
Das stimmt nicht ganz, der Besitzer lässt sich dort ändern. Was den
verantwortlichen angeht, hast
Hallo Boris,
Boris Wagener boriswage...@gmx.de writes:
Wir haben das OTRS über drei Firmen verteilt. Wie geht man am besten
vor wenn die Stable kommt? Macht man besser eine frische Installation
oder kann man ruhig von beta zu berta zu stable updaten?
Eine frische Installation ist nicht
Hallöchen,
ist es möglich OTRS auf einem normalen Webspace zu installieren oder
brauch ich dazu wirklich mehr Systemrechte?
Wollte das auf meinem normalen Webspace intigrieren und nicht sooo
tief ins System eingreifen. Cronjobs etc. kann ich natürlich alles
anlegen.
--
Mit freundlichen
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