Hi Steve,
I'd very much like to hear more of this.
I guess it's a combination of Apache and OTRS configuration as well as that
script you mention, right?
I've been picking up info about this here and there the last year or so, but
have never gotten around to actually implement anything, and am
Hi,
I'm using OTRS 3.0.5 I have a problem.
In the notification email the link are broken
http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom;TicketID=4
If I follow this link I get error.
should be
Ciao Francesco,
I'm using OTRS 3.0.5 I have a problem.
In the notification email the link are broken
http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom;TicketID=4
If I follow this link I get error.
should be
http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoomTicketID=4
Hi,
there is something strange.
I'm using apache 2.2.14 on ubuntu 10.04 with default configuration.
thanks
On Fri, Feb 4, 2011 at 10:55 AM, Frank Thommen frank.thom...@gmx.netwrote:
Ciao Francesco,
I'm using OTRS 3.0.5 I have a problem.
In the notification email the link are broken
If I click on the link you send me the ';' is replaced by %3B which is
the URLEncoded value for the semicolon; but actually it should not
replace there.
I don't know the culprit.
What you *CAN* do is to to Admin Notifications and edit the
notification texts including the URLs, here you can
Could this be mailclient specific? When I click on the link, the
semicolon stays unencoded and the query string is exactly as shown in
the mail. I'm using Thunderbird 2.0.0.24 on Mac OS X.
frank
Michiel Beijen wrote:
If I click on the link you send me the ';' is replaced by %3B which is
I'm investigating it.
I'm using gmail from Chrome,Firefox and Safari, same result: error
thanks
On Fri, Feb 4, 2011 at 12:09 PM, Frank Thommen frank.thom...@gmx.netwrote:
Could this be mailclient specific? When I click on the link, the semicolon
stays unencoded and the query string is
Maybe this is a gmail bug
On Fri, Feb 4, 2011 at 12:05 PM, Michiel Beijen michiel.bei...@otrs.comwrote:
If I click on the link you send me the ';' is replaced by %3B which is
the URLEncoded value for the semicolon; but actually it should not
replace there.
I don't know the culprit.
http://wiki.otrs.org/index.php?title=English_Area (check the first 2 Howtos
link).
http://doc.otrs.org/3.0/en/html/customer-user-backend.html#customer-backend-ldap
http://doc.otrs.org/3.0/en/html/customer-user-backend.html#customer-backend-ldapKeep
in mind the difference between the listing of
I can confirm! It actually IS a Gmail bug.
If I send a notification to Gmail the mail body looks fine but Gmail
URLEncodes the semicolon which breaks the notification link. This is
new behaviour, I'm sure it did not do this before!
--
Mike
On Fri, Feb 4, 2011 at 12:20 PM, Francesco Pasqualini
Posted a topic here in the Gmail help section:
http://www.google.com/support/forum/p/gmail/thread?tid=22d109fb7993f610hl=en
On Fri, Feb 4, 2011 at 3:36 PM, Michiel Beijen michiel.bei...@gmail.com wrote:
I can confirm! It actually IS a Gmail bug.
If I send a notification to Gmail the mail body
And as stated, the workaround is to go to Admin Notifications in
OTRS and change all semicolons (;) with amp;.
--
Mike
On Fri, Feb 4, 2011 at 3:47 PM, Michiel Beijen michiel.bei...@gmail.com wrote:
Posted a topic here in the Gmail help section:
Thanks !
As a workaround I tried to edit the notification templates changing ; with
but without success.
I still receive notification with ;.
I'm new to OTRS maybe I made some mistake...
Any hint ?
On Fri, Feb 4, 2011 at 3:47 PM, Michiel Beijen michiel.bei...@gmail.comwrote:
Posted a topic
Hi,
I put the following line in Config.pm
$Self-{'PostmasterDefaultQueue'} = 'Raw';
But if I open a ticket by mail the ticket is created in the Postmaster queue
instead of Raw.
What's the problem?
OTRS 3.0.5
Thanks
-
OTRS
SOLVED
I found the solution
http://www.mail-archive.com/otrs@otrs.org/msg11385.html
thanks
On Fri, Feb 4, 2011 at 7:04 PM, Francesco Pasqualini fra...@gmail.comwrote:
Hi,
I put the following line in Config.pm
$Self-{'PostmasterDefaultQueue'} = 'Raw';
But if I open a ticket by mail the
I have the system set to send surveys to our users after a ticket close
however the e-mails they receive show html tags at the beginning of the
email and the end. Like this:
$html/text$pre
...
[Body of survey]
http://Survey_link
[body of survey]
.
/otrs_publicsurveykey/pre
BUT If
Dear Ryan,
this bug has been solved and is in the next beta release!
http://bugs.otrs.org/show_bug.cgi?id=6849
Cheers, Nils
On 04.02.2011, at 20:36, Ryan Miguel wrote:
I have the system set to send surveys to our users after a ticket close
however the e-mails they receive show html tags
part --
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