Re: [otrs] 2 queues, 1 of them very slow

Hi Steve I did solve it as follows: I did create a new queue. I did pass every message from old queue to the new. I did set up the new queue as the work queue. I did disbale the old queue. and the fetch messages process recovered its speed (goo speed). Only with Exchange Server the spee

Re: [otrs] Customizing "Customer Information"

Hi Ralf, On Mon, Feb 13, 2012 at 10:24, Ralf Hildebrandt wrote: > * Ralf Hildebrandt : >> I want to customize the "Customer Information" table shown in the >> right hand side of the AgentTicketZoom view. >> >> Right now it's retrieving the Customer Info from LDAP; what I want to >> do is add some

Re: [otrs] Attachments not included in forward function

I can confirm in OWA all of the attachments are visible, so yes I suppose technically this is an Outlook bug (I was using Outlook 2011 [Mac]) but it would be nice if the content disposition was changed to be "attachment" instead of "inline". Steve On 13 February 2012 13:50, Steven Carr wrote:

Re: [otrs] Attachments not included in forward function

I'm running 3.0.10 and can replicate this issue, forwarding a ticket does include all attachments however the only attachments which are visible are the images (transferred as base64), any text based attachments are concatenated into the email body. The problem appears to be with the way OTRS incl

Re: [otrs] Attachments not included in forward function

Florian, In my case I can already see before sending the email, that the attachments are not all there so ... I just get the confirmation when I send the email ... (tried on several types of accounts including kind of webmails, and so on ...) I don't why OTRS is removing some attachments and ke

Re: [otrs] Attachments not included in forward function

Hi, -Ursprüngliche Nachricht- Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Martignier, Philippe > What do you mean by checking the attachments in the webmailer? Forward a Ticket to a Webmailer Account. (or Outlook Web Access) and check your Attachements ther

Re: [otrs] Attachments not included in forward function

Hi Florian, Thanks for the input. I am with version 2.4.8 ... I did a research on this list and found a response (put FS instead DB for filesystem about attachments) but I don't know if my problem will be solved by doing this .. and even worse I don't the impact of such a change in the system

Re: [otrs] Attachments not included in forward function

Hi, there is a forwarding problem with Outlook 2010. This is a known bug. OTRS works on it (I have a ticket for OTRS AG) Which version do you use (I have OTRS 3.0.11 and ITSM 3.0.5) In Outlook Web Access displays our Attachements are correct. May be you have the same problem? Can you check the

Re: [otrs] Customizing "Customer Information"

* Ralf Hildebrandt : > I want to customize the "Customer Information" table shown in the > right hand side of the AgentTicketZoom view. > > Right now it's retrieving the Customer Info from LDAP; what I want to > do is add some custom hyperlinks to other systems which would enable > the Agent to re

[otrs] Attachments not included in forward function

Hi there, I have a huge problem that make my agents loosing trust in OTRS (they are about to switch back to Outlook). The forward function does not forward all attachements. I have a ticket where I have four attachments: - file1 that is a copy from the original ema

[otrs] Customizing "Customer Information"

I want to customize the "Customer Information" table shown in the right hand side of the AgentTicketZoom view. Right now it's retrieving the Customer Info from LDAP; what I want to do is add some custom hyperlinks to other systems which would enable the Agent to reset passwords etc. AgentTicketZo