Re: [otrs] SLA Stop and Restart implementation on OTRS 3.1

: > > > Content-Type: text/plain; charset="iso-8859-1" > > Hi ! > > I?ve a question about translating the OTRS interface into French. > We?ve users , who want to use the French interface. > During testing the system , I find out , that not the whole interface is &g

Re: [otrs] Help - French Interface not complete translated

On 2012-06-06 14:32, Leonardo Certuche wrote: Hello, You just have to improve the files /opt/otrs/Kernel/Language/fr* How do we submit to OTRS afterwards, so that it is included in their code? If you need help with the translation, I can probably help a bit (my mother tongue is french). How

Re: [otrs] How to close a ticket via PHP and SOAP?

Hello, Take a look at the example published at http://www.iniy.org/?p=20 Regards, Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 6 June 2012 14:42, Roy Kaldung wrote: > On 6/6/12 9:37 PM, Andy Wodfer wrote: > > Hi, > > This is another question related to our application tha

Re: [otrs] How to close a ticket via PHP and SOAP?

On 6/6/12 9:37 PM, Andy Wodfer wrote: > Hi, > This is another question related to our application that talks to OTRS. > We create tickets via php and soap, but I need to know if there is a > similare way to close a ticket when a job (in our case) is finished? > I've searched the web, but I mostly s

[otrs] How to close a ticket via PHP and SOAP?

Hi, This is another question related to our application that talks to OTRS. We create tickets via php and soap, but I need to know if there is a similare way to close a ticket when a job (in our case) is finished? I've searched the web, but I mostly see info about how to create a ticket. Anyone kn

Re: [otrs] Help - French Interface not complete translated

Hello, You just have to improve the files /opt/otrs/Kernel/Language/fr* Regards, Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 6 June 2012 10:52, wrote: > Hi ! > > I´ve a question about translating the OTRS interface into French. > We´ve users , who want to use the French

[otrs] Help - French Interface not complete translated

Hi ! I´ve a question about translating the OTRS interface into French. We´ve users , who want to use the French interface. During testing the system , I find out , that not the whole interface is translated into French. (we use otrs version 3.0.11) Is it possible to help translating the system o

[otrs] Add CustomerName in Dashboard (OTRS 3.1)

Hello, i would like to have a Customers Company Name column in my dashboard. Using: $QData{"CustomerID","26"} works. But $QData{"CustomerName","26"} seems to be Empty. Where do i define the Customer Company Name? I guess i need some sort of CustomerID -> CustomerName lookup somewhere? Thanks,

[otrs] PATCH/QuickFix: TicketNumber in new email ticket body

hi list after not finding a way to include the TicketNumber into the mail body of a new email ticket, i've created a patch. It replaces in the mail body. signature does not work, as it gets repalced by "-" too. - Thomas --- otrs.orig/Kernel/Modules/AgentTicketEmail.pm.orig 2012-06-06 14:

Re: [otrs] ticketID vs ticket numer

Great! Thanks for your help. I just upgraded from 2.4.7 to 3.0.15. Next up is an upgrade to 3.1.x Cheers, Andy On Wed, Jun 6, 2012 at 1:16 PM, Michiel Beijen wrote: > Hi, > > On Wed, Jun 6, 2012 at 10:41 AM, Bernd Backhaus > wrote: > > Can I just as well use: > > > > > http://some.domain.com/o

Re: [otrs] ticketID vs ticket numer

Hi, On Wed, Jun 6, 2012 at 10:41 AM, Bernd Backhaus wrote: > Can I just as well use: > > http://some.domain.com/otrs/index.pl?Action=AgentTicketZoom;TicketNumber=201206061071 > > which seems to work just the same? > well it seems to work :) > > If no one comes up with any concerns regardin

Re: [otrs] ticket number in new mail ticket

Am Wed, 06 Jun 2012 10:57:49 +0200 schrieb Roy Kaldung: > On Jun 6, 2012, at 9:33 AM, Thomas Mueller > wrote: > >> hi list >> >> I'm trying to add the TicketNumber to the signature or mailbody of a >> new mail ticket. >> >> If opening the new mail ticket screen, the >> already gets evaluated

Re: [otrs] ticket number in new mail ticket

On Jun 6, 2012, at 9:33 AM, Thomas Mueller wrote: > hi list > > I'm trying to add the TicketNumber to the signature or mailbody of a new > mail ticket. > > If opening the new mail ticket screen, the > already gets evaluated to "-" as there is no TicketNumber yet. > > Adding it to SysConfig

Re: [otrs] ticketID vs ticket numer

Am 06.06.2012 10:37, schrieb Andy Wodfer: Thanks! Can I just as well use: http://some.domain.com/otrs/index.pl?Action=AgentTicketZoom;TicketNumber=201206061071 which seems to work just the sam

Re: [otrs] Adding CC list in the customer portal

to have the ticket number in the signature or > mailbody of a new mail ticket? > > - Thomas > > > > -- > > Message: 8 > Date: Wed, 6 Jun 2012 10:15:53 +0200 > From: Andy Wodfer > Subject: [otrs] ticketID vs ticket numer > To: "

Re: [otrs] ticketID vs ticket numer

Thanks! Can I just as well use: http://some.domain.com/otrs/index.pl?Action=AgentTicketZoom;TicketNumber=201206061071 which seems to work just the same? Cheers, Andy On Wed, Jun 6, 2012 at 10:28

Re: [otrs] ticketID vs ticket numer

Am 06.06.2012 10:15, schrieb Andy Wodfer: Hi, We're tracking down some bugs in an application we've made which talks to OTRS via SOAP (mainly creates tickets). Anyway, I have one problem or question: We need to create a link in our webbased system that when clicked it will open the OTRS tick

[otrs] ticketID vs ticket numer

Hi, We're tracking down some bugs in an application we've made which talks to OTRS via SOAP (mainly creates tickets). Anyway, I have one problem or question: We need to create a link in our webbased system that when clicked it will open the OTRS ticket, just like OTRS Notification Master email li

[otrs] ticket number in new mail ticket

hi list I'm trying to add the TicketNumber to the signature or mailbody of a new mail ticket. If opening the new mail ticket screen, the already gets evaluated to "-" as there is no TicketNumber yet. Adding it to SysConfig Ticket::Frontend::AgentTicketEmail###Body leaves it unevaluated. Is