RE: [otrs] Found no $QueueID for .....

Hello Ross! I haven't had this happen in the statistics section, but on incoming mails which I tried to use PostMaster.pl on, to put into the correct queue. The cause then was that the queue names contained spaces, and had to be double quoted ("Queue name"). (We're running Exim to launch sud

Re: [otrs] Moving from DB tol file storage for attachments

Hello Thomas! On Fri, 20 Jan 2006, Thomas Nilsen wrote: $Self->{TicketStorageModule} = 'Kernel::System::Ticket::ArticleStorageFS'; $Self->{ArticleDir} = '/opt/otrs/var/article'; For OTRS 2, try the following instead: # ArticleStorageFS ticket/article storage instead of default ArticleSto

[otrs] StaticDB TicketIndexAccelerator getting out of sync

Hi! We've tried to adopt the StaticDB TicketIndexAccelerator for our OTRS 2.0.4, and it works most of the time, but every now and then it gets "out of sync" so that OTRS displays that there is a larger number of new cases in some queues than there actually are. Emptying the index tables and

Re: [otrs] Statistics / GD::Text and UTF-8

Hello Alexander! Thank you for your reply! On Wed, 18 Jan 2006, Alexander Scholler wrote: See http://bugs.otrs.org/show_bug.cgi?id=799 and espacially (in german) http://lists.otrs.org/pipermail/otrs-de/2005-December/005212.html Thanks! It seems that you have already covered all the details I

Re: [otrs] Statistics / GD::Text and UTF-8

Hello Nils! Thank you for your reply! On Tue, 17 Jan 2006, Nils Breunese (Lemonbit Internet) wrote: I am not an expert in this field, but maybe also Apache's AddDefaultCharset also has a say in this. What is that set to? It is unset, so Apache shouldn't give any preferences there (I think it

[otrs] Statistics / GD::Text and UTF-8

Hi! We're running OTRS 2.0.4 on Debian Sarge with MySQL 4.1 (which defaults to latin1 on Debian) under Apache 2.0 as CGI. The system is using "swedish" as its locale (sv_SE.iso-8859-1). Our OTRS installation is Unicode-enabled using $Self->{'DefaultCharset'} = 'utf-8'; in the configuration f

Re: [otrs] Changing "Ticket#" to something else on the Subject line?

Hello Thomas & Torgeir! Thank you for your replies, they are very much appreciated! Best regards, Björn On Mon, 16 Jan 2006, Thomas Wouters wrote: you should add the $Self->{'Ticket::Hook'} = 'Ticket#'; line (with a replaced Ticket# in the Kerel/Config/Config.pm file! this over writes the

[otrs] Changing "Ticket#" to something else on the Subject line?

Hi! Does anyone know if it is possible to change the appearance of the subject line, reading "Ticket#123456" by default, to something else, e.g. "MySystem#123456"? Thanks in advance! Best regards, Björn___ OTRS mailing list: otrs - Webpage: http://

[otrs] Error message: Module '' not found! (OTRS 2.0.4)

d correctly (they do). Everything worked fine in 2.0.1. Any ideas? Many thanks in advance! Best regards, Björn Wiberg Uppsala University IT Support Department Uppsala, Sweden___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otr

Re: [otrs] PostMaster filters and ticket states

time is this header available and set? Thanks in advance! Best regards, Björn Wiberg Uppsala University IT Support Department Uppsala, Sweden On Fri, 16 Dec 2005, Björn Wiberg wrote: Date: Fri, 16 Dec 2005 13:59:31 +0100 (CET) From: Björn Wiberg <[EMAIL PROTECTED]> Reply-To: User questions and

[otrs] PostMaster filters and ticket states

is would be highly appreciated! Many thanks in advance! Best regards, Björn Wiberg Uppsala University IT Support Department Uppsala, Sweden___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscr